The Center for Care Innovations is a nonprofit based in Oakland, California. It sparks, seeds, and spreads innovations that strengthen the health and well-being of historically underinvested communities. And it creates lasting change in collaboration with partners in the health ecosystem. This podcast offers new ideas and practical advice that anyone can apply today.
Empathic Communication: Affirming Strengths and Apologizing
Elizabeth Morrison, an expert motivational interviewing trainer, returns to share best practices in empathy-based communication for virtual health care settings. This episode is for anyone who wants to learn more these key techniques for phone and video visits.
Empathic Communication: Reflective Listening and Open-Ended Questions
Elizabeth Morrison, an expert motivational interviewing trainer, joins us to share best practices in empathy-based communication for virtual health care settings. This episode is for anyone who wants to practice these key techniques for phone and video visits.
How to Make Healthy Food Affordable
Before the coronavirus struck, a Los Angeles-based healthy fast-food chain called Everytable had just received grant funding to roll out its social equity franchise program. During the pandemic, it pivoted from a retail model built on storefronts and meal subscriptions toward a mobile emergency response team to tackle food insecurity. It quickly became a lifeline for city residents and isolated people in need.In fact, working with the City of Los Angeles Department of Aging, Santa Monica College, and the Los Angeles Homeless Services Authority, Everytable distributed more than 3 million emergency meals to homeless shelters, senior living centers, homebound elders, and hungry college students and families who didn’t always know where their next meal was coming from. We sat down with Sam Polk, the co-founder of Everytable, to discuss good eats, health care partnerships, and more.
How Health Center Leaders Prioritize Video Visits
Dr. Jason Cunningham, chief executive officer of West County Health Centers, and Dr. Grace Floutsis, chief medical officer of White Memorial Community Health Center, discuss why they made video visits a priority for their organizations, explain how they supported their teams in that journey, and share some practical advice.
Helping People Live the Healthiest Lives Possible
Data collection and engagement are pivotal parts of any organization’s efforts toward health equity. Dr. Geoffrey Leung, Riverside University Health System Ambulatory Medical Director, delves into how to collect sexual orientation and gender identity (SOGI) and race, ethnicity and language (REAL) data, while sharing other options if those metrics aren’t a place for you to start. As he reminds us, “You actually work on equity every day. And equity is embedded in all of the patient care that we do.” Leung goes beyond the data to talk about the importance of questioning assumptions, how to get buy-in, and insights from Riverside’s own efforts.
Integrating What’s Real in the Community
Vision y Compromiso Executive Director Maria Lemus promotes community well-being through the training and support of promotores and community health workers. She shares engaging stories of how she came to understand inequity personally, what equity and cultural humility look like, and new approaches for partnering with communities. As Lemus describes it, “health equity is taking what's real in the community and integrating it into a system that doesn't know about it.” You’ll get new tools and a big dose of inspiration from Lemus.