Healthcare Perspectives 360

Geri Amori, PhD, ARM, DFASHRM, CPHRM
  • 5.0 (1)
  • EDUCATION
  • UPDATED MONTHLY

We rarely get to hear varying perspectives on contemporary challenges in patient safety and healthcare risk management all in one place—until now! Healthcare Perspectives 360 explores timely topics from multiple perspectives. Hosted by Geri Amori, PhD, each episode will feature candid discussions that include at least three of the following voices: physician, nurse, patient, lawyer, risk manager, or hospital administrator. Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes. Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes. This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

  1. 5D AGO

    Law Enforcement Officers in the Healthcare Setting: What About Employees and Visitors?

    Today, we're discussing interactions among employees, visitors, and law enforcement officers in healthcare facilities.  During this episode, you will:  Hear how to support front-line staff who may be fearful when interacting with law enforcement officersRecognize the importance of having a thorough law enforcement interaction policy Learn that training for situations involving law enforcement increases staff confidence when interacting with law enforcement officersHear how calmness and empathy are central to successful interactions with law enforcement Link to Transcript Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes. Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes. The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

    23 min

  2. JAN 13

    Law Enforcement in Healthcare Settings: Ensuring Patient Safety and Rights

    This conversation explores how the presence and actions of law enforcement officers (LEOs) in clinical settings can impact the safety, security, and quality of care provided to patients brought into the healthcare setting by LEOs, including victims of crime, suspects, and incarcerated individuals.  During this episode, you will:  Hear how the presence of LEOs within care areas may detract from care providedLearn that HIPAA continues to be in force in the absence of a warrant or the patient’s permission Understand the importance of strong policy and procedure to protect both patients and staff surrounding issues of consentRealize the importance of remembering that those in custody of LEOs remain patients who require the same level of care as any other patient Link to Transcript Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes. Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes. The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

    28 min

  3. 12/09/2025

    Conflicting Loyalties: Ethical Duty and the Law

    This episode of Perspectives 360 discusses the intersection of ethics and the law and explores how to walk that patient care tightrope. Optimal organizational preparation will be shared, as well as what patients should know.    During this episode, you will:  Hear about the differences between the law and ethics surrounding patient careUnderstand that the law is focused upon the duty to protect the public and that healthcare is focused upon patient care, so the interaction of these two entities can create conflicting prioritiesListen to the importance of having policies and procedures to guide healthcare staff when interacting with law enforcementUnderstand that a warrant authorizes the officer, not the healthcare professional Link to Transcript Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes. Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes. The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

    28 min

  4. 11/11/2025

    Rebuilding Trust: Addressing Administrative Harm in Healthcare

    This podcast episode explores ways to address and potentially reduce what has come to be known as “administrative harm,” or decisions made by administrators and leaders that ultimately lead to difficult working conditions for healthcare providers and possibly clinical harm to patients.   During this episode, you will explore:  How taking time to analyze and identify the appropriate person to perform a task is a method to reduce administrative harmHow patient stories may lead to modifications in administrative decisions, making them potentially less harmfulThe need to gather and analyze data surrounding administrative decisions to gain information to predict and mitigate harmThe importance of including frontline clinicians when administrative decisions are being considered to ensure their perspective is considered   Link to Transcript Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes. Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes. The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

    21 min

  5. 10/14/2025

    Overworked, Undermined: The Human Cost of Administrative Burden

    This episode examines the impact of upstream administrative decisions and assigned administrative burdens on healthcare providers.    During this episode you will:  Hear how administrative burden is worsening burnout, moral injury, and turnover of healthcare professionalsLearn how administrative decisions generate an additive effect that contributes to decreases in care quality for patientsUnderstand the rationale behind the need to measure administrative harm quantity and the subsequent downstream effectsExplore the need to communicate in real-time about administrative decisions and tasks to better understand the implications to both clinicians and patients  Link to Transcript Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes. Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes. The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

    25 min

  6. 09/09/2025

    Adminogenic Injuries: The Real Patient Cost of Administrative Decisions

    This episode defines administrative harm and explores how it manifests in patient care across the healthcare continuum.    During this episode you will:  Learn how administrative harm increases the cost of healthcare in the US, which is already exceptionally highHear how administrative harm causes patients to experience care that is unsafe and error proneUnderstand the onus to report administrative harms in the same manner as patient safety events via organizational reporting channelsExplore the need for a closed-loop process to analyze downstream consequences of administrative harms Link to Transcript Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes. Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes. The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

    20 min

  7. 08/12/2025

    When Policy Hurts: Understanding Administrative Harm in Healthcare

    This episode defines administrative harm and explores how it manifests in patient care across the healthcare continuum.    During this episode you will:  Learn what constitutes administrative harm Hear real-life examples of the impacts of administrative harm Understand what factors contribute to administrative harm Explore how administrative harm should receive the same scrutiny as patient harmLink to Transcript Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes. Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes. The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

    22 min

  8. 07/08/2025

    How Can AI Be Safer for Patients and HCPs?

    This episode explores strategies to address the risks related to artificial intelligence (AI) use for patients and healthcare professionals.   During this episode you will:  Hear expert recommendations regarding the need for ethical decision making surrounding AI useLearn about the rigorous development of AI that is used for new medications and treatmentsDiscover safeguards that should be in place when using AIExplore variables related to consent for AI use and hear rationale for organizational policy to direct AI use and disclosure of useLink to Transcript Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes. Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes. The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.  Music and lyrics: Nancy Burger and Scott Weber

    20 min
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About

We rarely get to hear varying perspectives on contemporary challenges in patient safety and healthcare risk management all in one place—until now! Healthcare Perspectives 360 explores timely topics from multiple perspectives. Hosted by Geri Amori, PhD, each episode will feature candid discussions that include at least three of the following voices: physician, nurse, patient, lawyer, risk manager, or hospital administrator. Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes. Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes. This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Information

  • Creator
    Geri Amori, PhD, ARM, DFASHRM, CPHRM
  • Years Active
    2022 - 2026
  • Episodes
    46
  • Rating
    Explicit
  • Copyright
    © 2026 Healthcare Perspectives 360
  • Show Website
    Healthcare Perspectives 360