BIG Small Business with Ben & Wade

Ben Hendrix & Wade Lombard
  • 5.0 (1)
  • Entrepreneurship
  • Updated Weekly

The Big Small Business Podcast is where small business owners come to think big. Hosted by seasoned entrepreneurs Ben Hendrix and Wade Lombard, founders of successful companies in flooring, moving, remodeling, and homebuilding, this podcast delivers real world insights on leadership, marketing, hiring, and the hard decisions that come with running and growing a business. But it is not just about the bottom line. Ben and Wade weave in their love for movies, their faith, and the pursuit of meaningful family life, offering an honest and well rounded take on what it really means to build a Big Small Business.

  1. Aug 23

    Charge More, Deliver More (AKA Raise Your Prices)

    Ben and Wade make the case for something most small business owners are quietly afraid to do: raise their prices. With costs up across the board on insurance, fuel, labor, and everything in between, the margins that used to work just don't anymore. But this episode isn't just about covering your costs. It's about what becomes possible in your sales and marketing when you finally charge what your service is actually worth. They dig into the real psychology behind why business owners resist raising prices, why fear is almost always at the root of it, and why the customers who fight you hardest on price are almost always the most difficult ones to serve. They share real stories from Square Cow Movers and Carpet Now about what happened when they finally pulled the trigger on price increases, including close rates that barely moved, margins that unlocked new investments, and the freedom to say yes to customers when things go wrong. They also get into how to run a smart pricing experiment before going all in, why thin margins force you to cut the very things that make your business worth choosing, and how charging more is ultimately what allows you to deliver more. If you have been sitting on a price increase and talking yourself out of it, this episode will give you every reason to stop waiting. 👉📸 Follow on Instagram: https://www.instagram.com/bigsmallbusinesspodcast 👉🎧 Subscribe on your favorite podcast platform

  2. Jun 11

    The Seasonality of Small Business: Stop Acting Surprised

    Ben and Wade unpack one of the most predictable problems in small business and the one most owners still get blindsided by every single year: seasonality. For home service companies like Square Cow Movers and Carpet Now, summer can account for 60 to 70 percent of total annual revenue, and yet most business owners still find themselves scrambling to hire, market, and execute when the wave hits. This episode is about stopping that cycle for good. They break down what preparation actually looks like before a busy season, how to scale staffing, when to turn marketing dollars up and when to pull them back, and why the middle of your busiest season is exactly the wrong time to try anything new. They also get into the harder side of seasonality, managing the emotional rollercoaster that comes with revenue swings, how to prepare your family for what is coming, and why the boom years of 2020 to 2022 quietly inflated a lot of egos in ways that cost business owners dearly when reality caught back up. This episode is an honest and practical B2C sales and marketing conversation about how the best small business owners stop reacting to the seasons and start getting out ahead of them. 👉📸 Follow on Instagram: https://www.instagram.com/bigsmallbusinesspodcast 👉🎧 Subscribe on your favorite podcast platform

  3. May 13

    Sweat the Small Stuff ft. CEO Derek Mills of Square Cow Moovers

    Ben and Wade are joined by Derek Mills, CEO and co-founder of Square Cow Moovers, to unpack one of the most underrated principles in small business sales and marketing: sweating the small stuff. Derek helped build Square Cow into one of the largest moving companies in Texas, and in this episode he breaks down how obsessive attention to detail became one of their five core company values and what it actually looks like in practice. They dig into the real numbers behind small operational leaks, how leaving one moving pad at every job adds up to $70,000 a year in losses, how over-ordering carpet pad was quietly costing Carpet Now thousands of dollars a month, and why the biggest companies in the world like Chick-fil-A and Raising Cane's are not built on a few big ideas but on a million small ones executed better than everyone else. They also get into the culture side of sweating the small stuff, how you answer the phone, how your team shows up at the front door, the words you use when a client calls, and why what you tolerate you promote. If your B2C sales and marketing are dialed in but your margins are still disappointing, this episode is going to show you exactly where to look. 👉📸 Follow on Instagram: https://www.instagram.com/bigsmallbusinesspodcast 👉🎧 Subscribe on your favorite podcast platform

  4. Apr 22

    Why Delusional People Win

    Ben and Wade unpack one of the most misunderstood words in business and make the case that the best salespeople, entrepreneurs, and leaders are not just optimistic, they are delusional. In a good way. This episode is a follow up to their New Doors framework and digs into why the ability to hold false beliefs about reality despite evidence to the contrary is one of the most powerful sales and marketing weapons a small business owner can develop. They share real stories from the early days of building their companies, including moving furniture on zero sleep, delivering pool floats back to angry customers, and launching businesses at the worst possible time. They also tie in examples from some of the most delusional companies in history and what those stories have to do with your B2C sales strategy today. This episode is honest, funny, and genuinely useful for any business owner or sales leader who has started to call themselves a realist and quietly stopped swinging for the fences. 👉📸 Follow on Instagram: https://www.instagram.com/bigsmallbusinesspodcast 👉🎧 Subscribe on your favorite podcast platform

  5. Apr 3

    B2C Outside Sales: 3 Doors That Generate More Sales

    Ben and Wade unpack a B2C sales and marketing framework they presented to their entire team at this year's company conference, built around one simple idea: more doors equals more sales. They break down three types of doors every business owner and salesperson should be walking through, new doors you have never knocked on, old doors you stopped going back to, and adjacent doors hiding in plain sight right next to the work you are already doing. They share real stories of lost quotes that turned into major contracts, B2C referral relationships built in completely unexpected places, and why fear of rejection and plain old apathy are the two things keeping most salespeople sitting at their desks instead of out in the field. Wade also shares the story of a single conversation at a Cirque du Soleil event that turned into a $700,000 per year contract, and Ben talks about walking reluctantly through a door that changed his sales trajectory 16 years ago. This episode is a practical and honest look at why relational B2C marketing will always outperform digital marketing in ROI, and why the next big sale for your business is probably one more handshake away. 👉📸 Follow on Instagram: https://www.instagram.com/bigsmallbusinesspodcast 👉🎧 Subscribe on your favorite podcast platform

  6. Feb 20

    Facing Reality: The One Thing Entrepreneurs Avoid That's Costing Them Everything

    Ben and Wade talk about one of the most uncomfortable skills a business owner can develop: the ability to face what they've been avoiding. Inspired by the film Sound of Metal, they explore why entrepreneurs are naturally wired to ignore reality and how that same strength can quietly become your biggest liability when things start to stall. They dig into what it actually looks like to avoid reality in business, from letting the wrong people stay on your team too long, to ignoring your financials, to chasing new opportunities instead of fixing what's already in your hands. They also get into the identity trap, why so many owners tie their worth to revenue, reviews, and results, and what happens when those things start to slip. This episode is an honest conversation about the courage it takes to open the closet door, deal with what's inside, and why the business owners who face hard things head on tend to come out the other side faster and stronger than those who keep running from the storm. 👉📸 Follow on Instagram: https://www.instagram.com/bigsmallbusinesspodcast 👉🎧 Subscribe on your favorite podcast platform

  7. Jan 28

    The Expansion Enigma: What No One Tells You About Growing Into New Markets

    Ben and Wade unpack the realities of expanding a small business into new cities and why growth almost never goes the way you expect. They talk through why expansion looks exciting on paper, what actually transfers well between locations, what almost never does, and how different markets force you to rethink marketing, pricing, hiring, and leadership. They share real world lessons from launching into multiple Texas cities and beyond, including why culture tends to travel, why marketing strategies must adapt, how hiring the wrong person can stall an entire market, and how to live in the tension between trusting your process and staying flexible. This episode is an honest look at the humility, exhaustion, and problem solving required to scale, along with practical frameworks for deciding when to push forward, when to adapt, and how to keep perspective when growth feels harder than expected.  👉📸 Follow on Instagram: https://www.instagram.com/bigsmallbusinesspodcast 👉🎧 Subscribe on your favorite podcast platform

  8. 12/11/2025

    Cultural vs Biblical Wisdom with Willie Hendrix

    Ben sits down with two of the wisest voices in his life, his dad Willie Hendrix and his business partner Wade Lombard, for a rich and honest conversation about the difference between cultural wisdom and biblical wisdom. What unfolds is a rare three-way dialogue about discernment, humility, decision making, surrender, success, and why timeless truth often looks upside-down compared to modern logic. Willie shares lessons from forty-plus years of marriage, fatherhood, and running his own business, while Wade dives into the routines and habits that anchor him in godly wisdom. Ben opens up about how his dad’s guidance shaped his approach to business, leadership, and parenting. This episode is full of insight, humor, and depth. If you have ever wondered how to make better decisions, how to align your heart with your calling, or how to tell the difference between real wisdom and counterfeit wisdom, you’ll find a lot to take with you.  👉📸 Follow us on Instagram: https://www.instagram.com/bigsmallbusinesspodcast 👉🎧 Subscribe so you never miss an episode

See All (36)

About

The Big Small Business Podcast is where small business owners come to think big. Hosted by seasoned entrepreneurs Ben Hendrix and Wade Lombard, founders of successful companies in flooring, moving, remodeling, and homebuilding, this podcast delivers real world insights on leadership, marketing, hiring, and the hard decisions that come with running and growing a business. But it is not just about the bottom line. Ben and Wade weave in their love for movies, their faith, and the pursuit of meaningful family life, offering an honest and well rounded take on what it really means to build a Big Small Business.

Information