HFS PODCASTS

HFS
  • 5.0 (1)
  • TECHNOLOGY
  • UPDATED SEMIWEEKLY
HFS PODCASTS

HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.

  1. 5 HR. AGO

    Unfiltered Stories | AXA’s Natasha Davydova highlights a number of exciting GenAI use cases

    In this episode of “Unfiltered Stories,” David Cushman, Executive Research Leader at HFS Research, speaks with Natasha Davydova, CIO, at AXA, about the impact of GenAI on her business. Find out why she considers it a game-changer and why the insurance industry's reliance on text, image, and video makes GenAI a powerful technology to embrace. You will learn: How AXA has rolled out secure GPT to all 120,000 employees and an academy to ensure employees know what they are dealing with. The use cases AXA has already found for customer-facing communication - building their bots. The barriers the firm is running into - and the extent to which customers are ready and willing to engage with AI.

    9 min

  2. 5 HR. AGO

    Unfiltered Stories | Transforming Legacy Insurance by effectively converging Business and Technology, a view from Sutherland

    In this conversation, Reetika Fleming, Executive Research Leader at HFS, speaks with Vijay Pahuja, Senior Vice President and Global Head of Insurance at Sutherland. They discuss how Sutherland brings a fresh, data-driven approach to transforming legacy insurance systems. Key takeaways include: Sutherland is positioning itself as a challenger in the insurance sector. While legacy technology often poses challenges for insurers, a business-led approach can help unlock the value of these older systems. Sutherland's unique market position focuses on outcome-based engagements and highlights the industry's potential for significant change due to cultural shifts and technological advancements. Also, read the associated Highlight Report titled, “Sutherland: The disruptor transforming legacy insurance by converging business and tech” here: https://www.hfsresearch.com/research/sutherland-disruptor-legacy-insurance-tech/

    18 min

  3. 4 DAYS AGO

    Unfiltered Stories | PepsiCo's Tanu Mukherjee on the role of GCCs as growth engines

    In this episode of HFS Unfiltered, Saurabh Gupta, President at HFS Research, sits down with Tanu Mukherjee, Senior Director - Global Transformation & Process Excellence at PepsiCo India Capability Center. They dive into the evolving role of Global Capability Centers (GCCs), their importance in driving innovation, and how they transform industries through technology and AI. Tanu shares her experiences in leading PepsiCo’s GCCs and discusses how AI, automation, and talent development are key to PepsiCo’s operational success. Watch to learn more about the future of GCCs, AI’s role in business transformation, and how companies like PepsiCo leverage technology to stay ahead. Key takeaways include: PepsiCo’s GCC Journey: Tanu shares her experience setting up and leading PepsiCo's Global Capability Centers, focusing on continuous improvement, cloud architecture, and hyper-automation. Evolution of GCCs: The discussion highlights the shift in the role of GCCs from labor arbitrage to becoming innovation engines driving growth, scalability, and standardization. AI and Automation: Tanu emphasizes the importance of AI, IoT, machine learning, and emerging technologies like blockchain and digital twins in transforming operations at PepsiCo. Innovation Challenges: PepsiCo’s India Capability Center’s involvement in the Chairman’s Annual Innovation Challenge has recognized several innovative ideas, showcasing the potential of Gen X and Gen Y talent. Empowering Women in STEM: Tanu calls for increased representation of women in STEM and leadership roles, highlighting the importance of mentorship and corporate support in fostering talent and driving India’s growth.

    15 min

  4. NOV 13

    Unfiltered Stories | Tesco Business Solutions' Sumit Mitra discusses GCCs explosive growth and future

    In this episode of "Unfiltered Stories," Saurabh Gupta, President of Research and Advisory at HFS Research, speaks with Sumit Mitra, CEO of Tesco Business Solutions, on his journey to becoming the best GBS in the world and how he is solving very complex business problems for one of the world's largest retailers. Dive in for a world of insights and deep conversations on how GCCs are shaping up to be the next big thing for India and what it means for enterprises, service providers, and talent alike! You will learn: Transformation Journey: Sumit reflects on the pivotal moments that led Tesco Business Solutions to be recognized as the best GBS globally, including cultural transformation, process architecture, and digital transformation. Future of GBS: The next phase of GBS's evolution focuses on driving incremental revenue, margin, cash flow, and customer experience rather than just efficiency and compliance. Role of AI: AI, particularly generative AI, is seen as a co-pilot for business operations, enabling hyper-automation, improving decision-making, and creating tools like the TBS GPT for internal efficiency. Talent and Industry Appeal: The conversation also touches on making the GBS industry attractive to top talent by shifting away from traditional "back-office" perceptions to a more innovative and integral role within businesses.

    30 min

  5. NOV 4

    Unfiltered Stories | Reinventing IT Services Responsibly: A Chat with NTT DATA CEO Abhijit Dubey

    In this conversation, Abhijit Dubey, CEO of NTT DATA, discusses the company’s global consolidation strategy, uniting its capabilities outside Japan to create a single, full-stack IT services provider. He highlights how this consolidation enhances innovation, sustainability, and client value while addressing the challenges of balancing cost optimization with cutting-edge transformation, the impact of generative AI, and the evolving talent landscape in the industry. You will learn: Global Consolidation: NTT DATA unified global operations to strengthen innovation and client services. Innovation and Sustainability: The company invests 30% of its profits in sustainable, energy-efficient technologies. Generative AI Focus: Significant investments in generative AI, including developing tsuzumi, a lightweight AI model. Skills Arbitrage: A shift toward specialized skills as the key differentiator in IT services. Talent Challenges: Addressing the industry's need for continuous upskilling and talent retention. Also, read the associated Market Vision Paper titled, “NTT DATA: Responsibly reinventing to lead an era of AI-driven transformation” here: https://www.hfsresearch.com/research/ntt-data-responsibly-reinventing-ai-driven/

    21 min

  6. NOV 1

    Fireside Chat | HFS and Syniti discuss the importance of data foundations

    Join us for an exclusive Fireside Chat featuring HFS Research CEO and Chief Analyst Phil Fersht, who speaks with Kevin Campbell, CEO of Syniti. They discuss the essential role of strong data foundations in today’s enterprises, explore the growing shift toward a software-centric approach in service delivery, and discuss the strategic alignment and future potential of Syniti as it joins the Capgemini family. Don’t miss this compelling discussion. Subscribe to HFS Research for more thought leadership and industry insights: https://www.hfsresearch.com/contact/

    22 min

  7. OCT 30

    Hot Tech | Creating GenAI Agents with SnapLogic

    A dive into how SnapLogic's industry-leading generative AI tools for application integration development tools. HFS Executive Research Leader Joel Martin in conversation with Manish Rai, VP of Product Marketing at SnapLogic. In this videocast, you will learn how generative AI and APIs can accelerate application modernization and data integration. Also, read the associated report titled “The HFS OneEcosystem™ Hot Vendor: SnapLogic“ here: https://www.hfsresearch.com/research/hfs-oneecosystem-hot-vendor-snaplogic/ *SnapLogic renamed SnapLogic GenAI App Builder to SnapLogic Agent Creator in October 2024.

    15 min

  8. OCT 24

    Unfiltered Stories | Don’t be lazy with data when it comes to GenAI

    According to a recent survey conducted by HFS in collaboration with Syniti, it was revealed that one-third of executives feel that less than half of their organization's data is usable, indicating a significant gap in readiness for GenAI. The encouraging news is that data management firms like Syniti are poised to assist enterprises in establishing the necessary infrastructure to dismantle data silos and provide reliable, actionable, and transformed data to power GenAI models. Beyond just achieving better results, the significance of laying a solid data foundation extends to the scalability and outcomes-driven nature of GenAI deployment. We aim to delve deeper into how a robust data foundation is crucial for making GenAI solutions scalable and results-oriented. Read the associated POINT OF VIEW titled "Don’t let your GenAI project fail before it begins" here: https://www.hfsresearch.com/research/dont-let-your-genai-project-fail-before-it-begins/

    15 min
See All (261)

About

HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.

Information

  • Creator
    HFS
  • Years Active
    2020 - 2024
  • Episodes
    261
  • Rating
    Clean
  • Copyright
    © HFS
  • Show Website
    HFS PODCASTS

To listen to explicit episodes, sign in.

Stay up to date with this show

Sign in or sign up to follow shows, save episodes, and get the latest updates.
Select a country or region

Africa, Middle East, and India

Asia Pacific

Europe

Latin America and the Caribbean

The United States and Canada