HFS PODCASTS

HFS
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HFS PODCASTS

HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.

  1. 3D AGO

    Unfiltered Stories | From Data to Decisions: WNS and the AADA Quadfecta Revolution

    Explore the key insights from the HFS Horizons AADA Quadfecta study with WNS, a Horizon 3 leader. In this videocast, industry experts discuss how AI, Automation, Data Platforms, and Analytics are transforming enterprises and driving smarter, more agile operations. Discover how WNS is leveraging AI-powered innovations, hyper-automation, and data-driven strategies to stay ahead in this rapidly evolving space. Tune in to learn about emerging trends, challenges, and opportunities shaping the future of digital transformation. The key takeaway from the discussion includes: WNS's Recognition as a Leader in AADA Quadfecta WNS emerged as a Horizon 3 leader in the HFS AADA Quadfecta study, which assessed 27 providers across AI, Automation, Data Platforms, and Analytics. This recognition underscores WNS's strong capabilities in delivering transformative solutions for enterprises. The Rising Importance of AI in Enterprise Investments AI spending is rapidly increasing, projected to grow from less than 20% to nearly one-third of total AADA investments in the next two years. WNS is strategically responding with initiatives such as its AI Utilities Hub and AI Labs, which focus on integrating AI across automation, analytics, and data platforms. Building a Strong Data Foundation for AI Success A robust "data spine" is critical for leveraging AI and automation effectively.WNS helps clients build unified data architectures and real-time data fabrics to improve governance, quality, and orchestration, delivering significant cost savings and operational efficiency. Convergence of AI, Automation, and Human Intelligence Automation has evolved from RPA to intelligent automation, driven by AI capabilities such as NLP and machine learning. WNS’s AI + HI (Human Intelligence) model ensures AI handles routine tasks while humans focus on strategic decision-making, optimizing both cost and effectiveness. The Future of Digital Transformation with Agentic AI Agentic AI is redefining process automation by enabling self-learning AI agents to break down complex workflows and enhance decision-making. WNS is leveraging this approach in industries like logistics to drive business transformation and align with HFS’s Services Vision 2030 for outcome-driven, productized service delivery.Want to dive deeper into the transformative potential of AI, Automation, Data Platforms, and Analytics? Watch the full discussion to explore key insights from the HFS AADA Quadfecta study and discover how WNS is approaching this exciting space. Read HFS Horizons: AADA Quadfecta Services for the Generative Enterprise, 2024 report - https://www.hfsresearch.com/research/hfs-horizons-aada-quadfecta-services-for-the-generative-enterprise-2024/

    21 min

  2. FEB 28

    Unfiltered Stories | Disrupting IT Services: AI, Challenger Brands, and the Future of Work

    The IT services industry is at a crossroads. As traditional labor arbitrage models face disruption, challenger brands like SLK are leading the charge with AI-driven innovation and technology-led operating models. In this episode of HFS Unfiltered, Saurabh Gupta sits down with Ajay Kumar, CEO of SLK, to discuss: The slowdown in IT services and the rise of challenger brands. How enterprises are shifting focus from legacy giants to niche, outcome-driven providers. The transformation from people-led to AI-powered operating models. Why IT service companies must rethink talent strategies in an AI-driven world. The bold moves required to navigate this industry shake-up. Ajay shares his unique perspective on why businesses need to be bold in embracing this change and how SLK is challenging the status quo to redefine IT services. Tune in for an insightful and unfiltered discussion on the industry's future.

    23 min

  3. FEB 20

    Fireside Chat | HFS Research and Klarity discuss work process automation

    Join us for an exclusive Fireside Chat featuring HFS Research CEO and Chief Analyst Phil Fersht, who speaks with Klarity’s Founder and CEO, Andrew Antos. They discuss the platform's mission to automate documentation of work processes, the challenges of transformation in enterprises, the critical role of documentation, and future trends in automation and business understanding. Andrew also emphasizes the need for a deep knowledge of work processes and the shift toward continuous testing and documentation. Don’t miss this compelling discussion. Subscribe to stay up-to-date with our visionary research, insights, and upcoming events: https://www.hfsresearch.com/subscribe/

    13 min

  4. FEB 18

    Unfiltered Stories | Enhance your speed to market with Low-code and AI

    The use of low-code has grown significantly and has been boosted by GenAI tools. These tools allow companies to work with partners to accelerate software development and rapidly bring new solutions to market. In this episode of HFS Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, talks with SP Singh, SVP, Service Offering Head at Infosys. Find out how Infosys enables its customers to accelerate the SDLC with low-code and GenAI frameworks. Read the related research titled “The low-code imperative is crucial to bring speed and agility to software-driven outcomes” here: https://www.hfsresearch.com/research/the-low-code-imperative-is-crucial-to-bring-speed-and-agility-to-software-driven-outcomes/

    16 min

  5. FEB 17

    Unfiltered Stories | Nearshore IT Services: Softtek’s advantage for technology-led change

    HFS dives into why Softtek’s model for nearshore IT services is an advantage for it and its clients. In this episode of HFS Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, talks with Stephanie Moore, SVP US Marketing at Softtek. Companies embracing technology-led change and IT services that can deliver change quickly while sharing time zones and engaging in cultural and business-savvy collaboration should consider a nearshore provider like Softtek as a potential partner. Also, read the associated Point of View titled “The nearshore advantage in the age of technology arbitrage” here: https://www.hfsresearch.com/research/nearshore-technology-arbitrage/

    16 min

  6. JAN 23

    Unfiltered Stories | Don't Ignore Quantum: Learn from Mphasis and Quantum City

    While GenAI has gotten all the attention, the capabilities of quantum computing are also bringing new experiences and capabilities to market. Quantum City, an initiative by the University of Calgary and Government of Alberta, Canada along with its anchor business partner Mphasis are working with global energy, transportation, and technology firms to find innovative new solutions. In this conversation, Joel Martin, Executive Research Leader at HFS Research, talks with Dr. Barry Sander, University of Calgary, Scientific Director of Quantum City, and Rohit Kumar Patel, AVP & Lead Data Science and QC at Mphasis. You will learn: Learn how a partnership to deliver quantum computing and quantum-as-a-service creates new value, innovation, and ecosystem partnerships

    16 min

  7. JAN 14

    Unfiltered Stories | Cognizant creates B2B value for commercial banks

    In this edition, HFS Elena Christopher and Cognizant's Nageswar Cherukupalli, Meena Athinathan, and Manan Gauba discuss the findings of HFS' Horizons report "The Best Service Providers for Commercial Banks, 2025." They discuss the top trends in commercial banking, including macroeconomic impacts, the unique nature of CX in commercial banking, the trends toward build AND buy, and how Cognizant is approaching these challenges with its clients. You will learn: The nuances of how commercial banks can cater to the needs of a range of commercial customers, from SMBs to corporates. How personalization, connectivity, security, and trust are essential to successful CX in the commercial banking domain. The essential role of ecosystem partners and the rise of service providers as ecosystem orchestrators. For more insights on commercial banking, HFS Horizons: The Best Service Providers for Commercial Banks, 2025 is a must-read - https://www.hfsresearch.com/research/hfs-horizons-the-best-service-providers-for-commercial-banks-2025/

    17 min

  8. JAN 10

    Unfiltered Stories | Pradeep Kondabattini on Hyundai Mobis' ER&D GCC growth journey in India

    Discover Hyundai Mobis's growth journey in the automotive industry through its Global Capability Center (GCC) in Hyderabad, India. In this episode of HFS Unfiltered, we explore how Mobis started its journey and expanded its capabilities. We discuss how this GCC attracts talent and supports its parent company, Hyundai. Tune in to hear unfiltered stories from HFS, featuring Saurabh Gupta, President of Research and Advisory at HFS Research, in conversation with Pradeep Kumar Kondabattini, Head of R&D Strategy at Hyundai Mobis. In this episode, you will learn about: How Mobis is supporting its parent company in the R&D automotive industry. The strategies used to attract and support talent. How the GCC is leveraging Indian talent for AI adoption. Enterprises can benefit from the Indian talent pool and automotive ecosystem for their R&D and manufacturing needs.

    11 min
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About

HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.

Information

  • Creator
    HFS
  • Years Active
    2020 - 2025
  • Episodes
    276
  • Rating
    Clean
  • Copyright
    © HFS
  • Show Website
    HFS PODCASTS

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