The Backstory Jarrard Inc.

Join host Anne Hancock Toomey as she sits down with Sheri Shapiro, Senior Executive Vice President and Chief Strategy Officer of CommonSpirit Health. Shapiro shares her impressive journey from learning customer service and breaking bad news at a dry cleaner, to healthcare consulting to leadership roles at organizations like Trinity Health and CommonSpirit Health. Throughout the conversation, Shapiro comes back to the foundational ideas of authentic leadership, effective communication and empathetic management. She also delves into her experiences outside healthcare, including pharma (Pfizer) and automotive (Ford Motor Company), and the lessons in branding, marketing and consumer-centric thinking learned along the way. Shapiro opens up about balancing a demanding career with family life, offering insight into her personal challenges and triumphs. Oh, and her middle name is Grit. Tune in for an engaging conversation filled with valuable takeaways on leadership and personal growth.
 
01:26 Meeting Sherry Shapiro
02:14 Shapiro’s Emphasis on Authentic Leadership
03:22 Early Life and Career
04:15 First Job Lessons
05:30 The Power of Grit
06:37 Influential Leaders
08:39 Career Journey: Consulting to Healthcare
17:52 Transition to Trinity Health
21:18 Teamwork and Strategic Planning
22:58 Key Ingredients for Successful Change Management
25:54 Transition to CommonSpirit Health
28:36 Balancing Leadership and Family Life
34:13 Effective Leadership Traits
37:43 Lightning Round and Final Thoughts
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Join host Anne Hancock Toomey, president of Jarrard Inc., as she welcomes Chris Roth, President and CEO of St. Luke's Health System in Idaho, to the podcast. In this engaging conversation, Roth reflects on his 17-year journey at St. Luke's. During his tenure, which encompassed multiple roles, St. Luke’s evolved from a two-hospital operation to an integrated health system with ten hospitals. Roth shares formative experiences, from watching his mother and her nursing school classmates practice injections on oranges, to his early days as a pharmacy technician. He describes key leadership lessons he’s learned along the way, and discusses the importance of culture, psychological safety, and authentic leadership. Roth also opens up about balancing family and professional life, the traits of effective leaders, and the significance of vulnerability in leadership.
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01:13 Overview of Chris Roth's Journey in Healthcare
02:04 Leadership and Authenticity
04:39 Chris Roth's Background and Early Influences
10:21 Joining St. Luke's and Career Progression through the Organization
13:47 Becoming CEO During a Pandemic
16:52 Leadership Philosophy and Challenges
23:38 A Critical Mistake in the Pharmacy
27:40 Creating a Culture of Accountability
29:27 Balancing Family and Career
32:45 Leadership Qualities and Challenges
36:29 Personal Habits and Lightning Round
40:16 Conclusion and Final Thoughts
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Join host Anne Hancock Toomey as she sits down with Pete November, CEO of Ochsner Health, on the inaugural episode of The Backstory podcast. Starting from his early days flipping burgers at Wendy’s, November went through undergrad and law school at the University of Kentucky – where one of his most formative leadership lessons occurred – and began his career as a healthcare attorney specializing in M&A. Moving from private practice to in-house roles, November rose through the ranks to eventually become CEO of Ochsner Health. In this candid conversation, he shares the pivotal moments, influential mentors and personal challenges that shaped his path.
November highlights the importance of authenticity, listening, team building and pursuing the ever-elusive work-life balance. He also dives into the leadership qualities that have guided him, the impact of his career on his family – and his family on his career – and…Saturday lunch.
Tune in for an inspiring episode and don’t forget to follow us on social @jarrardinc!
Episode highlights:
02:02 Intro and Overview
04:20 Origin Story
06:51 First Job
07:41 Education and Early Career
10:01 Transition to Legal Career
14:16 Going from Private Practice to In-House
24:01 Career at Ochsner Health
28:36 Work and Career in the Larger Context of Life
30:51 Effective Leadership and Flaws
33:44 Role of Faith
34:36 Lightning Round
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Welcome to The Backstory, with Anne Hancock Toomey, president and founding partner of Jarrard Inc. For nearly two decades, Jarrard – one of the nation’s top communications consulting firms for healthcare – has partnered with thousands of leaders across the country who are striving to make healthcare better every day.
But this isn't a podcast about healthcare, or politics or even communications. It's about authentic leadership.
The Backstory is about demystifying respected leaders who've had a lot of success along the way because of the kind of leaders they've chosen to be.
Each person Anne interviews is visionary, of course. They’re smart as hell, and they’re fierce about their business and their mission. They're also humble, kind and create the kind of environments in which people can thrive. They're not perfect. But they are real. And it’s the combination of those two things that makes each one of them great.
In every episode, Anne’s guest digs into who they are, where they come from and what's influenced them to be the person and the leader that they are today.
Which raises the question: Just who are these guests? We won't spill everything, but her first conversations include Pete November, CEO of Ochsner Health; Chris Roth, CEO of St. Luke’s Health System in Idaho and Sheri Shapiro, chief strategy officer of CommonSpirit Health.
Pull up a virtual chair and join us in these intimate, compelling conversations starting later this month. We’ll be dropping episodes on a biweekly basis, so be sure to subscribe in Apple Podcasts or Spotify.
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Karin Jeffers, CEO of Clinical & Support Options (CSO), discusses the founding of CSO in 1955 and the organization's mission to provide mental health services to families across Western Massachusetts. She highlights the evolution of behavioral health care and the progress made in reducing stigma, particularly during the COVID-19 pandemic. Jeffers also discusses the unique challenges and opportunities in Western Massachusetts, including the need for collaboration and recruitment of staff. She emphasizes the importance of integrating behavioral health care and the transition to value-based care. Jeffers shares insights on implementing change, the role of Certified Community Behavioral Health Centers, and the need for closing the gap in salaries and funding between mental health and medical care.
Key Takeaways

Clinical & Support Options (CSO) was founded in 1955 to address the mental health needs of families in Franklin County.

The COVID-19 pandemic has helped reduce stigma around mental health and increased willingness to seek help.

Collaboration and recruitment of staff are ongoing challenges in providing behavioral health care in Western Massachusetts.

Integration of behavioral health care and the transition to value-based care are important for improving outcomes.

Closing the gap in salaries and funding is crucial to recognizing the value of behavioral health care.


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Dan Beuerlein is a managing director at Brentwood Capital, where he advises health services companies on M&A and capital raises. While his expertise extends across sectors, he has a particular focus on autism services, women's health and fertility, and outpatient surgery. Here, Beuerlein and Jarrard Vice President Ellis Metz talk about the state of the capital markets today, the work PE and other investors need to do to better tell the story of their work and value in healthcare, and their perspective on Jarrard's recent national consumer survey on private equity and post-acute care.
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