Health Impressions: Authority, Acquisition, Retention

Bryan Cush
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Welcome to Health Impressions: the show about Authority, Acquisition, and Retention. Hosted by Bryan Cush, Co-Founder of Tidal Health Group, a digital marketing agency specializing in healthcare. The show focuses on the cross sections of marketing, patient experience and product development. They explore strategies for providing high-quality care, enhancing patient experience and retention through cutting-edge technologies. They will be speaking with like-minded industry leaders who will be sharing their learnings and spilling some secrets too.

  1. 22 THG 9

    HIPAA and the Health Tech Hustle: Lessons from Eliyah Finkelstein

    Show notes: In this episode, host Bryan Cush speaks with Eliyah Finkelstein, co-founder of Vitalsphere Digital, about his journey from general app development to building impactful healthcare technology. Eliyah shares how Vitalsphere simplifies outdated systems to create user-friendly, HIPAA-compliant tools that improve patient care and streamline operations. They discuss the challenges of health tech, the importance of design for patients and caregivers, and standout projects—including a $300 million acquisition and collaborations with nonprofits like Pathways.org and Serum.org. Eliyah also offers insight into his development philosophy: in-house teams, senior engineers, and high-quality execution. About the Guest: Eliyah Finkelstein is the co-founder and CEO of Vitalsphere Digital, a software development agency focusing on healthcare technology. With over 15 years of experience in web and mobile app development, technical project management, and digital strategy, Eliyah has been committed to helping healthcare companies navigate the digital landscape. Linkedin: https://www.linkedin.com/in/eliyah-finkelstein-5a19b055/Website: https://vitalsphere.digital

    47 phút

  2. 8 THG 9

    How Precina Health Built a Brand on Outcomes, Not Just Appointments

    Show notes: In this episode, Bryan Cush sits down with Dr. John Oberg, founder of Precina Health, to discuss how his team is transforming chronic disease care—especially for type 2 diabetes—through a highly personalized, tech-driven model. Dr. Oberg shares how his background and vision led to a 98% success rate in improving patient outcomes by focusing on the human side of medicine while integrating AI to reduce inefficiencies. The conversation covers how meeting patients where they are—both emotionally and practically—can drive real change, and how even techniques from FBI negotiations are being used to improve patient engagement. About the Guest: John Oberg is a founder, CEO, board director, advisor, professor, and investor known for guiding organizations through growth, conflict, and change. He co-founded Precina Health with Dr. Dustyn Williams, where they developed a breakthrough approach to treating Type 2 Diabetes. Previously, John founded Sedera, an Austin-based medical cost-sharing company that ranked #193 on the Inc. 500. He currently serves on the boards of OnlineMedEd and Health Admins, and advises major institutions through his firm, John Oberg Advisory. He holds a doctorate in Social Work from USC and an MBA in Policy & Planning and Technology Management from the University of New Mexico. He is also an adjunct professor at USC. With over 30 years of experience, John has led teams of 1,000+, authored patents, and launched multiple companies. Born and raised in Los Angeles, he now lives in Austin with his family. He enjoys outdoor activities, SCUBA diving, golf, and holds a second-degree black belt in orthodox karate.

    40 phút

  3. 25 THG 8

    How to Grow Your Medical Practice Without Growing Your Payroll

    In this episode, host Bryan Cush sits down with Bob Lachance to explore how Virtual Assistants (VAs) are revolutionizing the way medical practices run and grow. Known for helping businesses boost efficiency, Bob shares how VAs are solving one of healthcare’s biggest pain points: hiring and retaining talent. The conversation covers how VAs can handle everything from front desk coordination and billing to SEO and social media—allowing in-house staff to focus on high-value work. Bob explains how VAs can drive patient acquisition through smarter marketing, while also helping practices stay competitive with a stronger digital presence. He also breaks down how VAs are seamlessly integrated into medical teams, including how AI tools help them match a doctor’s voice and communication style. Bob and Bryan discuss the cost savings and operational benefits of outsourcing, and why more healthcare organizations are turning to VAs as a scalable, long-term solution. Packed with actionable insights, this episode offers a fresh look at how virtual staffing is changing the game for modern medical practices

    23 phút

  4. 11 THG 8

    Empathy in Healthcare: Keeping It Human

    In this episode, host Bryan Cush sits down with Kirsten Lecky, Executive Vice President of Insights and Growth at WG Content, to explore the power of empathy in healthcare marketing. As AI, data, and technology continue to reshape the industry, they discuss why keeping the human element at the forefront is more important than ever. Kirsten shares her expertise on balancing technical efficiency with authentic, empathetic communication, emphasizing how storytelling and relationship-building lead to better outcomes and stronger trust—both within organizations and with patients. She also offers a fresh perspective on how AI can be leveraged as a tool for empathy, rather than a replacement for it, ensuring that technology enhances rather than diminishes human connection. Together, Bryan and Kirsten break down practical strategies for fostering an empathetic culture, from internal communication to patient engagement. They also tackle the fine balance between being found versus being chosen, revealing how healthcare marketers can create SEO-driven content that still feels personal, genuine, and patient-focused.

    31 phút

  5. 28 THG 7

    The Future of Healthcare SEO: Riding the AI Wave

    In this episode, Bryan Cush interviews Dale Bertrand, CEO of Fire and Spark, to discuss purpose-driven SEO and how healthcare organizations can leverage authority and engagement to meet Google’s high standards. They explore strategies to future-proof SEO in the age of AI and evolving consumer search behavior. Bertrand highlights the importance of showcasing authority signals and fostering engagement to improve rankings, while Cush emphasizes brand amplification as a key to digital marketing success. The conversation also delves into Google's rigorous standards for medical content, the rise of zero-click searches, and the transformative impact of AI on SEO. Packed with actionable insights, this episode is a must-listen for healthcare marketers navigating the fast-changing SEO landscape.

    43 phút

  6. 14 THG 7

    The Last Mile: Why 81% of Healthcare Leads Never Convert

    In this episode, Bryan Cush discusses transformative approaches in healthcare marketing and patient engagement with Jessica Walker, CEO of CareSherpa. Walker shares her insights on bridging the gap between patient interest and appointment booking, emphasizing the critical "last mile" of healthcare as a consumer journey. This conversation explores the challenges faced by healthcare providers in converting leads to appointments, revealing how much potential revenue is lost due to inefficiencies in this process. The episode delves into strategies to rectify these gaps, such as mystery shopping and understanding patient inquiries through the lens of consumer behavior. Walker stresses the importance of treating patients like consumers, emphasizing the need for effective communication and understanding of the patient's journey. They discuss how traditional healthcare approaches must adapt to ensure a seamless consumer experience, using strategic touchpoints and technology to prevent potential revenue leaks and improve patient satisfaction.

    38 phút

  7. 30 THG 6

    From Authority to Growth: Turning Online Presence into Patients

    In this episode, host Bryan Cush is joined by Evan Steele, Founder and CEO of Rater8, as they delve into the nuances of online reputation and authority in the health sector. The discussion opens with Evan introducing Rater8 and his extensive background in healthcare IT. As a leader in reputation management, Evan emphasizes the importance of maintaining an excellent online presence to enhance patient trust and engagement. The central theme of the episode lies in differentiating between web authority and reputation authority in healthcare. Evan explains that while they may overlap, each requires distinct strategies to optimize them. He delves into the mechanics of how Google's algorithm evaluates online reputation, stressing the significance of frequent patient reviews, high star ratings, and active engagement through responding to reviews. This ecosystem not only impacts the SEO of healthcare providers' websites but can also heavily influence patient acquisition. The episode touches on how tools like Google Maps are integral in establishing a practice’s online presence and how careful management of listings can lead to increased patient trust and engagement.

    41 phút

  8. 16 THG 6

    Healthcare Branding Essentials with Saul Marquez

    In this episode, host Bryan Cush engages with Saul Marquez, CEO of Outcomes Rocket, as they delve into the nuances of brand strategy in healthcare. Through their conversation, they unpack the intersection of corporate experience and entrepreneurship, emphasizing the pivotal role that strategy plays in achieving impactful marketing outcomes. Saul shares his journey from a fruitful career in medical devices to launching Outcomes Rocket, underlining the importance of having clear brand messaging and understanding the personas of your target audience. This discussion is rich with insights into how effective brand marketing can drive performance, conversion, and retention within the healthcare and health tech sectors. Saul elaborates on the foundational elements of a robust brand strategy, including the necessity of constructing a concise brand house consisting of promises, attributes, and pillars. On the tactical level, he advises on leveraging both qualitative and quantitative data to optimize web conversions and overall marketing performance. He also touches on the significance of learning from mentors, the essential practice of mindfulness, and accepting personal challenges to overcome entrepreneurial fears.

    50 phút
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Giới Thiệu

Welcome to Health Impressions: the show about Authority, Acquisition, and Retention. Hosted by Bryan Cush, Co-Founder of Tidal Health Group, a digital marketing agency specializing in healthcare. The show focuses on the cross sections of marketing, patient experience and product development. They explore strategies for providing high-quality care, enhancing patient experience and retention through cutting-edge technologies. They will be speaking with like-minded industry leaders who will be sharing their learnings and spilling some secrets too.

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