In the HIT Breakdown we interview industry experts on topics related to health information technology and strategy. While the topics will often be related to enterprise software systems, we'll also be talking about broader issues and strategic challenges that impact your ability to improve healthcare.
The HIT Breakdown is brought to you by Nordic. As healthcare organizations are challenged to deliver higher quality care at a lower cost, Nordic’s award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Learn more at www.nordicwi.com.
HIT Breakdown 43 - Creating and leveraging a Super User program after Go-Live
Super User programs are a common piece of the implementation puzzle, but what is their purpose after go-live? Many organizations drop their Super User programs just after their EHR system is implemented. Leveraging your super users post-live can be a significant benefit to long-term behavioral change and system adoption. The key is tailoring the program to your organization’s specific needs and culture.
Sarah Rosebrock, Nordic Training Solutions Manager, sits down with Georgianna Kelly, Jerrie Rankin, and Kaitlin Kalina from Baylor Scott & White Health to discuss their system-wide program and how it supports post-live efforts.
HIT Breakdown 42 - Automating submission of data to registries
Before COVID-19, healthcare organizations already had an overwhelming amount of work around reporting and quality measures. Add COVID-19, and now you have an even heavier reporting load.
Nordic recently introduced a way to automate the submission of data to registries with an application called Registry Direct (https://blubrry.com/services/provider/advisory-services/technology/data-and-analytics/registry-direct). We sat down with Scott Rossignol, director of interoperability here at Nordic, to have him explain the solution and the main applications for healthcare organizations.
If you want to learn more about Registry Direct, we have a brief overview video (https://blubrry.com/services/provider/advisory-services/technology/data-and-analytics/registry-direct) available. We'd also enjoy a chance to explore your registry or other data submission needs.
HIT Breakdown 41 - Rise in telehealth sessions alone won't create great patient experiences
Given the COVID-19 crisis, many organizations have been abruptly pulled into the world of telehealth and the broader world of virtual care before they were fully prepared. Sounds familiar doesn’t it? You may recall go-lives and how you needed to “just get it live” and worry about optimizing later. This is even more true right now with telehealth. There are many opportunities to optimize and fully harness the power of virtual care. It’s so much more than just the technology that enables the encounter.
To explain how we might finish what we started with virtual care, we sat down with Dr. Laura Copeland, who is both chief medical information officer at Healthtech Consultants (a Nordic subsidiary) and a practicing physician. We talked about how her private practice has changed and what changes she still sees necessary to make virtual care truly deliver on its promise.
Enjoy the conversation and if you have questions, remember to write us at AskNordic@nordicwi.com (mailto:AskNordic@nordicwi.com) or AskHealthtech@healthtech.ca (mailto:AskHealthtech@healthtech.ca) if you are in Canada. Thanks for listening!
HIT Breakdown 40 - How to avoid the most common pitfalls of an affiliate extension program
Picture this scenario: It’s Monday morning and you’re driving into work. Cars are typically bumper to bumper at this hour, but not today. Traffic’s flowing so well, you’ll have enough time to stop and get Starbucks before your 8 a.m. meeting.
Then, WHAM! You hit a pothole. It came out of nowhere. The next thing you know your car’s making a loud thumping sound.
You pull over to the side of the road and, sure enough – you’ve got a flat. To make matters worse, you don’t have a spare tire. In an instant, your morning commute went from smooth to stressful. It’s time to call a tow truck. Oh, and never mind Starbucks, you’re not even going to make it to that 8 a.m. meeting.
Wouldn’t it have been nice if you had a little warning about that pothole? A simple road sign or barrier would have helped you avoid a morning of chaos.
Warnings signs are helpful for many scenarios in life – especially as you develop your Affiliate extension strategy. There’s a lot you can learn from other organizations that have experienced challenges during this process, so you can account for and avoid potential pitfalls (or potholes) with your own program.
Experts from our Affiliate Solutions team recently discussed the most common pitfalls they see organizations experience with an extension program:
* Delineating responsibility
* Identifying decision-makers
* Developing repeatable processes
* Testing oversight
Listen in as they offer planning tips to avoid these issues, so you can experience a more seamless affiliate extension – free from any potholes. And if you need help developing your EHR extension strategy, or have questions about specific challenges you’re facing, let’s talk. We’ll listen to your needs and help you determine the best roadmap for your organization and its affiliates.
HIT Breakdown 39 - How to drive efficiencies between your ERP and EHR in OR and beyond
HIT Breakdown 38 - How Managed Services can support your EHR extension partners
Some days it may feel like all you’re doing is putting out fires. As soon as you resolve one maintenance issue with an application, a completely unrelated problem may appear with another application. If it’s to the point where these fires are keeping you and your team from accomplishing other, more strategic work, it may be time to call in some reinforcements.
That’s where our Managed Services team can help. We can take on support and maintenance tasks, providing ongoing issues-resolution for your organization and its extension partners. Our team can also offer high-level knowledge and practical expertise at a predictable cost, digging in deeper to solve problems at the root cause.
We recently sat down with experts from our Managed Services and Affiliate Solutions teams to discuss how hub-and-spoke organizations can benefit from remote support. They share what you can expect from managed services, ways that Nordic’s Managed Services team supports extension partners, and how to determine if managed services is the right solution for your organization.
If you’re interested in learning more about managed services, and whether it may be a helpful resource for your hub and spokes, listen to the podcast. And if you’d like to discuss how Nordic’s Managed Services or Affiliate teams can help support your EHR extension, please schedule a meeting with us.