How AI Powered Decisioning and Workflow Automation can enable CSPs to monetize the 5G ecosystem

With the incorporation of advanced technologies and onboarding new partners into novel 5G-enabled commercial ecosystems, operators are faced with a complex set of challenges, from cybersecurity to implementing new solutions without interrupting the day-to-day operations. Advanced platforms such as low-code AI-powered decisioning and workflow automation allows CSPs to personalize engagement, automate customer service, and streamline operations, are becoming an intricate part of the ecosystem. Here to discuss how advanced solutions such as the ones provided by Pega have the capacity to help CSPs drive innovation, how AI is now a competitive advantage in a hyper-saturated market, and how the entire telecom industry is going through a revolution are Mark Jackson, Director Industry Principal at Pega and Luis Fernando Rubio, Telecom Executive Director at NTT DATA Europe & LATAM. Our guests also tackle practical use cases of how AI has helped support multiple channels and accelerate the digitalization of several industry leaders such as UPC in Switzerland or Verizon in the US. Listen to the second episode of our podcast series dedicated to the telecommunications industry where, together with our guests we discuss the direction AI is taking in promoting the simplification of a service or how CSPs are going through an accelerated digital transformation, in this thrilling podcast dedicated to the challenges of an ever-evolving telecom industry. Guests: Mark Jackson - Director Industry Principal at Pega Luis Fernando Rubio - Telecom Executive Director at NTT DATA Europe & LATAM