Radically Personal

Have enjoyed this and the lessons from each episode are foundational for any operator looking to connect in a deep and meaningful way with their customers.

Very insightful podcast if you’re looking for Executive insight into how great brands move to a customer-centric experience. Porsche, JetBlue- very excited for more!

"Every company needs to raise the bar on their customer service if they want to remain relevant” is the kind of thing you’ve heard so often that it probably comes across almost as a cliché. But which companies are actually doing something about it? And wouldn’t it be great to hear firsthand from them what they are doing and what the results are? Well, this is a podcast that is laser-focused on that topic. *Every* consumer brand should listen and pay attention, and even end consumers will be interested to hear about what their favorite companies are doing to make their lives easier and maintain and grow their loyalty over time.

It makes sense that companies like Jet Blue have to make a conscious decision to be customer-focused. Fascinating to hear what's going on behind the scenes of an experience we all know so well.