The PartsEdge Podcast with Kaylee Felio

Kaylee Felio, the Parts Girl
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Hosted by the Parts Girl, Kaylee Felio shares industry best practices, highlights Trailblazers, and shares success stories that help dealers sell or service more cars at their store. Brought to you by PartsEdge, the #1 DMS optimization and proficiency tool for inventory management, designed to save time and increase inventory profits. Discover how PartsEdge can skyrocket your profits here: https://www.partsedge.com

  1. Shining the Spotlight on Parts Managers with Kaylee Felio at Snell Motor Company

    10 OCT

    Shining the Spotlight on Parts Managers with Kaylee Felio at Snell Motor Company

    In this special PartsEdge Podcast crossover episode with the FixedOps Roundtable, Kaylee dives deep into why parts managers deserve a bigger spotlight, how dealership leadership can foster real change, and what’s next for the evolution of fixed operations. Learn firsthand how PartsEdge continues to support both seasoned and brand-new parts managers—providing education, empowerment, and the right tools to help dealerships get the most out of their inventory. Kaylee and Ted also reflect on partnership stories (including Snell’s), challenges faced by parts departments, and the importance of having parts leaders join the conversation at every level. Whether you’re a fixed ops veteran or just starting out, this episode is packed with actionable insights on how to run smarter, build culture, and drive dealership success through the parts department. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Empowering parts managers with education and resources drives whole-dealership success. Bringing parts leaders into key conversations fosters culture change and operational growth. Both seasoned and new parts managers benefit from ongoing support and smart inventory strategies. Chapters 00:00 – Kaylee Felio introduces the PartsEdge Podcast and its mission.  00:25 – Ted Ings welcomes Kaylee live from Snell Motor Company in Dallas.  01:09 – Kaylee explains the PartsEdge philosophy: education and support for parts managers.  02:21 – The importance of spotlighting the people in parts, not just service.  03:17 – How the Snell/PartsEdge relationship began and the value of long-term support.  03:57 – The range and growth of parts managers in today’s dealerships.  04:31 – Parts inventory as a core investment and the case for strong management.  04:59 – Kaylee shares her vision, career path, and excitement for the future of PartsEdge.  05:39 – Ted and Kaylee wrap up with thoughts on industry evolution and ongoing innovation. Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com

    6 min
  2. Defining What's Broken in Fixed Operations with John Traver

    6 OCT

    Defining What's Broken in Fixed Operations with John Traver

    In this episode, Kaylee Felio welcomes John Traver of Traver Connect to discuss what “broken” looks like in automotive fixed ops—and more importantly, how leaders and teams can drive sustainable change. John shares frameworks from sports icons, legendary business thinkers like Peter Drucker, and dealership trailblazers such as Ed Roberts to highlight the power of questioning, mission clarity, and process improvement. Tune in for real-world strategies to strengthen your parts and service department—whether it’s redefining your mission, zeroing in on your “primary customer,” or getting honest about what’s not working. As John puts it, “When you get your mission right, you have an unfair advantage.” This episode is packed with actionable insights for parts managers, service leaders, and anyone passionate about moving the dealership world forward. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Start by asking “What’s broke?” Define your mission—the simpler, the better. Document and improve your core processes. Chapters 00:00 "Slowing Down to Go Fast" 04:12 "Mission Before Plan in Business" 09:50 "Patience in Product Development" 11:58 Understanding Automotive Secondary Customers 16:13 Streamlining Appointment Scheduling 19:13 Ed Roberts: Solving Technician Shortage 22:40 Relentless Improvement Competitors 23:32 Embracing Growth and Improvement 26:38 Improving Process Efficiency Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com

    29 min
  3. The Most Innovative Parts Management Strategies You’ve Never Tried

    26 SEP

    The Most Innovative Parts Management Strategies You’ve Never Tried

    In today’s episode, Kaylee Felio is joined by auto industry leaders Joel Gray and Sheila Pogue for a deep dive into what it takes to build, scale, and energize one of the nation’s most successful wholesale parts operations. Joel shares the story behind managing $9.3M in Ford parts inventory across three locations and a dynamic team of nearly 100 employees. Discover how integrity, creative marketing, and empowering your people can transform a parts department from the inside out. From battling manufacturer pushback and rethinking inventory management to leveraging digital marketing and creating a culture that employees love, Joel unpacks the leadership lessons and operational strategies that set his dealership apart. Sheila jumps in on what it takes to build meaningful digital presence for wholesale and spotlights how human connection – inside and outside your operation – drives business forward. If you want to reimagine your department, empower your team, and tap into new growth, this episode is packed with actionable insights, laughter, and some four-legged support along the way. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Lead With Integrity Empower and Equip Your People Invest in Marketing and Relationships Chapters 00:00 "Honest Operations Foster Respect" 03:13 33-Year Automotive Career Journey 06:36 Insurance-Driven Auto Collision Changes 10:08 Positive Reinforcement Boosts Performance 13:23 Team Leadership and Connection Strategies 18:01 Open-Door Training Approach 21:26 "Enjoying Workplace Connections" 24:33 Custom Software Enhances Store Operations 29:11 Dedicated On-Road Sales Team 30:35 Personal Touch Boosts Customer Relations 34:16 Employee Retention Strategies 37:25 "Importance of Preparedness and Inquiry" 40:18 Incremental Business Expansion 44:56 Learning Ford's Ordering System Quirks 46:13 Embracing Change and Learning Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com

    46 min
  4. How Parts Management Has Changed (and What’s Next) with Steve Fishel

    11 SEP

    How Parts Management Has Changed (and What’s Next) with Steve Fishel

    Kaylee Felio sits down with Steve Fishel, Parts Manager at Titus-Will Toyota in Tacoma, WA, for a deep-dive into the evolving world of dealership parts departments. With nearly four decades in the business—most of it with the Toyota brand—Steve shares his journey from his early days after the Air Force to leading inventory parts operations through massive industry and technology shifts. In this episode, Steve discusses the importance of adapting to change, embracing new inventory management tools, and building trust in both technology and your team. He explains the transformative impact of expanding from a handful of inventory “sources” to a data-driven, multi-source approach—saving time, money, and stress, while dramatically improving efficiency, stock order review, and returns. Steve also opens up about the realities of department culture, why collaboration with service and sales teams is vital, and how embracing outside expertise (like PartsEdge) brought fresh energy and measurable results to his operation. Whether you’re a seasoned parts manager or new to dealership operations, Steve’s story offers actionable insights on thriving amidst change and unlocking the full potential of your parts department. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Leverage Technology & Data Trust the System Collaboration Drives Result Chapters 00:00 "Toyota Enthusiasm in Diverse Dealership" 05:27 Adapting to Changing Car Parts 08:45 Optimizing Inventory through Dynamic Coding 10:40 "Outsourcing Tech: A Game Changer" 14:11 Optimizing Inventory for Efficiency 18:20 Streamlined Stock Ordering Process 20:09 Trusting Chuck's System 24:44 "Teamwork and Management Alignment" 28:10 Reflecting on Self and Progress 32:41 Inventory Management Efficiency Boost 35:14 "Highlighting Parts Pros" Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com

    36 min
  5. Balancing Business, Family, and Podcasting: Kaylee’s Solo Reflection

    5 SEP

    Balancing Business, Family, and Podcasting: Kaylee’s Solo Reflection

    Kaylee Felio, the dynamic and relatable host known as "the parts girl," steps out from behind her usual interview format for a heartfelt solo episode. In this candid conversation, Kaylee shares her personal journey of balancing motherhood, sales leadership at PartsEdge, and life’s messy realities—yes, even poopy diapers in between Zoom calls! She dives into the unique pressures of running sales and marketing for a growing business, the “imperfect balance” of work and life, and what it truly means to operate with an owner’s mindset—even if you don’t own the company. Kaylee also recounts memorable client stories and unexpected wins, like landing a referral-driven client from a webinar she thought had flopped due to a time zone error. This episode is a must-listen for anyone leading from the trenches in fixed ops, juggling the demands of family and career, or craving a little honest encouragement on their own journey. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways There’s no perfect work-life balance Operate with ownership Don’t fear missteps Chapters 00:00 – Kaylee’s solo debut: nerves, encouragement, and mindset pep-talk 01:28 – Juggling leadership, marketing, motherhood, and the illusion of balance 02:17 – Candid stories: webinar listening, diaper changing, and parent guilt 03:01 – Running things “like you own it”: misconceptions and reality at PartsEdge 03:38 – Fix Ops Roundtable highlights, parts managers getting out to network 04:06 – ChatGPT assists with self-interview questions; the chaos of back-to-school 05:15 – Lessons from Kaylee’s mom: gratitude and emotional support 06:47 – Unexpected wins: client referral story from a “flopped” webinar 08:04 – Client signs up live in the meeting—unique experiences in sales 08:40 – Closing thoughts: The messy, rewarding journey of growth at PartsEdge Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com

    9 min
  6. Why Fixed Ops Is the Future of Dealerships | Insights from Sheila Pogue

    22 AGO

    Why Fixed Ops Is the Future of Dealerships | Insights from Sheila Pogue

    Today, Kaylee Felio interviews Sheila Pogue, who shares her journey from working in restaurants to becoming a parts manager and eventually transitioning to a vendor role at Dealer OMG.  Together, they take on one of the industry’s big conversations: why fixed ops is treated like the “redheaded stepchild” of dealerships, and how better marketing, internal buy-in, and creative partnerships can help change that. Sheila draws on her deep boots-on-the-ground experience to share practical strategies for getting buy-in from decision-makers, why being vendor-savvy pays off, and the overlooked potential of accessories and wholesale parts. If you’re looking for real talk and actionable ideas to empower your parts team—and maybe a laugh or two about dealership life—this episode delivers. Whether you’re on the counter, in the GM’s chair, or working to support the automotive world, Kaylee and Sheila’s conversation will remind you why the parts department is really the flywheel that keeps the dealership engine running. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Fixed ops drives dealership success. Customer service is a key focus. There are many opportunities within fixed ops that dealerships often miss. Chapters 00:00 Mentorship and Success in Dealership 03:35 Transitioning to Remote Work 07:19 Strategizing Dealer Operations Relationships 11:14 Meta Founder Recalls Early Recruitment 13:48 Passion for Automotive Client Support 18:00 "Unique Store Branding Focus" 19:41 Maintaining Customer Engagement in Auto Sales 24:36 Boosting Service Revenue Strategies 26:44 "Maximize Budget with Petty Card" 30:35 Dealership Leadership and Inventory Changes 35:17 PartsEdge: Streamlining Parts Management 36:45 "Direct Approach to Self-Solutions" 42:06 NCM Bender 20 Group Overview 42:59 Vetted Vendor Association's Impact

    46 min
  7. How Collaboration Unlocks Parts Management Success in Automotive

    14 AGO

    How Collaboration Unlocks Parts Management Success in Automotive

    Kaylee Felio sits down with Christian Lafferty and Cliff Honeycutt from the Chris Collins Group—industry thought leaders, coaches, and co-hosts of the Parts Hold Podcast. Kaylee, Christian, and Cliff dive deep into the evolving dynamics of dealership fixed operations, uncovering what makes parts managers uniquely equipped for leadership, how to break down dealership silos, and why embracing new sales channels like Amazon is a must for forward-thinking auto dealerships. Along the way, they draw thought-provoking parallels between parenting and leadership, highlight the power of exceptional customer experiences, and unpack the shifting dynamics of fixed operations. Blending industry insights with personal stories, offering a well-rounded look at today’s automotive world and the exciting opportunities ahead. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways 1. Parts managers: the unsung heroes driving dealership success 2. Strong parts–service teamwork boosts performance 3. Parts departments hold untapped sales potential Chapters 00:00 Introduction and Podcast Overview 01:41 Meet the Hosts: Christian and Cliff 03:29 The Importance of Parts Managers 06:29 Bridging the Gap: Parts and Service Collaboration 11:12 Understanding the Parts Department's Role 14:33 Positive Trends in the Industry 19:58 Parenting and Management: Similarities Explored 24:07 Opportunities in the Automotive Industry 26:10 Wrestling Memories and Industry Insights 28:14 Amazon's Impact on the Automotive Industry 31:57 The Evolution of Customer Experience 34:02 Fixed Operations: A Growing Focus 38:51 Creating Raving Fans and Generational Value 41:14 Fun Questions and Hidden Talents Like what you hear? Review the show for us: https://ratethispodcast.com/ratethepartsedgepodcast Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com

    47 min
  8. The Future of Automotive Parts: What Every Dealership Needs to Know

    7 AGO

    The Future of Automotive Parts: What Every Dealership Needs to Know

    Jim Oliveri, Parts Director at West Herr Auto Group. With 31 years at the 75-year-old company, he promotes empowerment, operational excellence, and profitability through logistics, people, and metrics. Jim mentors leaders, drives performance via structure and wholesale strategies, and prioritizes local ownership and customer satisfaction. He balances financial success with employee well-being, cherishing their career growth. Jim Oliveri discusses his automotive industry experience, focusing on parts operations, dealership challenges, customer service, inventory management, and fixed operations opportunities. He offers advice for new leaders, emphasizing collaboration and learning.  The conversation ends with insights into the evolving automotive industry. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Dealership success hinges on often-overlooked parts operations. Customer service is a key focus. There are many opportunities within fixed ops that dealerships often miss. Chapters: 00:00 Unexpected Career in Park Services 05:56 Automotive Repair Challenges Today 06:32 Supply Chain Challenges in Snowbelt 10:54 "Monthly Internal Inventory Audits" 12:57 Fred Beans: Different Warehouse System 16:22 "Maximize Profit Within Your Business" 21:54 Lifetime Lessons on Friendship & Growth 25:18 Challenging Year but Staying Strong 25:44 Leases Returning in Buffalo Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com

    27 min
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Hosted by the Parts Girl, Kaylee Felio shares industry best practices, highlights Trailblazers, and shares success stories that help dealers sell or service more cars at their store. Brought to you by PartsEdge, the #1 DMS optimization and proficiency tool for inventory management, designed to save time and increase inventory profits. Discover how PartsEdge can skyrocket your profits here: https://www.partsedge.com

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