Retail Remix

Retail TouchPoints
  • 4.9（7則評分）
  • 商業
  • 每週更新

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

  1. 21 小時前

    What DoorDash Plans to Deliver Next

    This episode is brought to you by Commerce. DoorDash has come a long way from delivering takeout. Today, it’s a platform for everything local — powering delivery, fulfillment and retail innovation across dozens of categories. In this episode of Retail Remix, host Nicole Silberstein sits down with Fuad Hannon, DoorDash’s VP of New Verticals, to unpack how the company is executing its vision to level the local commerce playing field. From the launch of DashMart Fulfillment Services to partnerships with brands like Kroger and Party City, DoorDash is helping retailers of all stripes and sizes compete on speed, convenience and customer experience. Key Takeaways: How DoorDash’s mission to empower local economies has evolved beyond restaurants;How the company’s investments in autonomous delivery are setting the stage for the next generation of 24/7 commerce;What the recent acquisitions of SevenRooms and Symbiosis reveal about DoorDash’s growing reach in technology and services; The growth of DoorDash’s $1 billion+ advertising business and how the company balances merchant ROI with consumer experience; PLUS The most unusual product Faud has seen DoorDash deliver.Related Links Explore how DoorDash is expanding into retail, fulfillment, and autonomous deliveryRelated reading: DoorDash Launches Fulfillment Services; Party City, CVS Among First to TrialRelated reading: DoorDash Launches Driverless Delivery with Waymo in Phoenix Metro AreaGet more insights on retail innovation at Retail TouchPointsSubscribe and catch up on all episodes of Retail Remix -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    29 分鐘

  2. 11月10日

    How Visa is Preparing for the Agentic Commerce Era

    This episode is brought to you by Commerce. As AI transforms how people discover and shop, one question looms large: how will payments evolve to keep up? In this episode of Retail Remix, host Nicole Silberstein sits down with Rob Cameron, a self-described “payments nerd” and Global Head of Acceptance Solutions at Visa, to explore how the rise of agentic AI — where intelligent AI agents handle everything from product discovery to checkout — is shaping the future of commerce, and with it payments. Rob shares how Visa is preparing for this shift with its Trusted Agent Protocol, a framework designed to make AI-driven transactions secure, seamless and scalable. From managing fraud and data privacy to redefining consumer trust, this conversation dives deep into the payment infrastructure that will be required to enable this next era of ecommerce.  Key Takeaways: How the emergence of agentic commerce will change how payments are processed and protected;Why consumer confidence will determine the pace of AI-driven transactions;What retailers should do now to prepare their websites and systems for shopping that takes place wholly on AI platforms; andHow Visa’s agentic toolkit is empowering brands to experiment with natural language-driven payment experiences.Related Links Explore how Visa is innovating across AI and digital commerceRelated reading: Visa, Mastercard, PayPal Dive into Agentic Era with Tools that Help Consumers ‘Use AI to Buy’Get more insights on retail innovation and emerging tech on Retail TouchPointsSubscribe and catch up on all episodes of Retail Remix -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    24 分鐘

  3. 11月3日

    Amazon Ads’ Former Evangelist on the Future of Retail Media

    This episode is brought to you by Commerce. Retail media — or should we say commerce media — has exploded into one of the fastest-growing opportunities in marketing. But with so many players, platforms and acronyms, where is it all headed? In this episode of Retail Remix, host Nicole Silberstein sits down with Jeff Cohen, former Principal Evangelist at Amazon Ads and now Chief Business Development Officer at Skai, to unpack how the space has evolved and what’s coming next. Jeff shares how he went from building one of Amazon’s first third-party ad technologies to helping brands navigate a new era of connected, data-driven commerce. He breaks down the shift from retail media to commerce media, the impact of AI-powered shopping on marketing and how brands can move beyond walled gardens to reach today’s omnichannel shoppers. Key Takeaways: How retail media has evolved into commerce media — and why the distinction matters;The role of agentic AI in optimizing campaigns and connecting fragmented data;What brands can learn from Amazon’s retail media dominance and Skai’s cross-channel approach;Why unified, actionable data matters more than endless metrics;Lessons on innovation, adaptation and taking smart risks from Jeff’s eclectic career.Related Links Learn how Skai is connecting brands and retailers through data-driven mediaRelated reading: New Research Reveals Agency Execs’ True Opinions on Retail MediaExplore more insights on the future of commerce media on Retail TouchPointsCatch up on all episodes of Retail Remix -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    33 分鐘

  4. 10月27日

    Legendary Adman Ellis Verdi on the Art of Retail Advertising

    This episode is brought to you by Commerce. For four decades, Ellis Verdi, Founder and President of DeVito/Verdi, has helped shape some of the most talked-about — and often controversial — campaigns in retail advertising. From launching Daffy’s with bold, conceptual creative to working with Macy’s, Kohl’s, Men’s Wearhouse and Meijer, Verdi has built a career on one philosophy: tell the truth, even if it ruffles feathers. Retail Remix host Nicole Silberstein sits down with Ellis to discuss what’s changed (and what hasn’t) about connecting with consumers, the ongoing tension between brand and performance marketing, and why controversy isn’t always a bad thing — if it comes from an honest idea. Ellis shares the stories behind some of his favorite campaigns, including the infamous “straightjacket” Duffy’s ad that sparked protests, and how ads for Macy’s I.N.C. brand and Meijer’s private label spinach redefined how retailers communicate value. He also weighs in on recent campaigns — like Levi’s x Beyoncé and of course, Sydney Sweeney x American Eagle — that signal a welcome return to upper-funnel brand storytelling. Key Takeaways: Why conceptual advertising still matters in today’s performance-driven landscape;How controversy can serve a campaign — when it’s rooted in truth; andThe importance of balancing top-of-funnel branding with down-funnel ROI.Related Links Explore DeVito/Verdi Advertising’s creative work and legacyWatch the Macy’s I.N.C. ad featuring Heidi KlumWatch the Meijer spinach adRelated reading: The Top 10 Best-Performing Retail Ads from the First Half of 2025Catch up on all episodes of Retail RemixGet more insights from retail industry leaders on Retail TouchPoints -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    32 分鐘

  5. 10月20日

    AI Answer Engines and the New Rules of Ecommerce

    This episode is brought to you by Commerce. AI is rewriting the rules of online shopping — and it’s happening faster than anyone expected. In this episode of Retail Remix, host Nicole Silberstein chats with Travis Hess, CEO of the newly rebranded Commerce, about how conversational AI and “answer engines” like ChatGPT, Perplexity and Google’s AI Overviews are transforming how consumers discover and shop for products online. Travis shares why these new tools represent the biggest paradigm shift since the dawn of ecommerce and explains why brands that fail to optimize for AI-driven discovery risk disappearing altogether.  Key Takeaways: How to capture some of the projected $260 billion in sales AI is expected to drive this holiday season;Why the “customer is the new channel” in our increasingly AI-driven world;How to adapt your ecommerce strategy for contextual discoverability; andWhy a brand’s “content supply chain” matters more than ever, and how to enhance yours.Related Links Learn more about Commerce (parent company of BigCommerce, Feedonomics and Makeswift)Related reading: AI Search is Rapidly Gaining Consumers’ TrustRelated reading: Salesforce Global Holiday Forecast — AI Will Drive $1.6 Trillion in In-Store SalesCatch up on all episodes of Retail RemixLearn more about AI evolutions in commerce on Retail TouchPoints -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    30 分鐘

  6. 10月6日

    Pacsun’s Formula for Relevance: Youth Culture + Co-Creation

    This episode is brought to you by Commerce. Legacy brands from the Y2K era are back — but the smartest ones aren’t just trading on nostalgia, they’re reinventing themselves for today’s digital-native youth. Pacsun is the poster child for this kind of strategic reinvention, and in this episode of Retail Remix the brand’s Chief Merchandising Officer, Richard Cox, unpacks how the company is doing it. From activations at music festivals and college football games to its new Youth Advisory Council, Pacsun is co-creating its future alongside the very customers it serves.  Listen in to hear: Why Pacsun’s resurgence is about more than Y2K nostalgia;How the brand has transformed into a purpose-driven, youth-focused powerhouse;Insights from Pacsun’s first-annual Youth Survey illuminating what matters to today’s youth, with mental health and music topping the list;What co-creation looks like behind the scenes and how Pacsun pulls it off; andThe power of “anemoia” (and what it is).  Related Links Explore the latest collections and campaigns from PacsunDig into the results of Pacsun’s Youth Survey, conducted with GlobalDataRelated reading: Pacsun Takes Co-Creation to the Next Level with New Youth Advisory CouncilRelated reading: Pacsun Follows the Music with Capsule Collection and Pop-Up at NYC’s Governors BallLearn about Gen Z and Gen Alpha’s shopping behaviors and how to connect on Retail TouchPointsCatch up on all episodes of Retail Remix -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    27 分鐘

  7. 9月29日

    Redesigning with Reverence: Inside the New MoMA Design Store Experience

    This episode is brought to you by Commerce. Gift shops are more than a post-museum pit stop — they can be retail destinations in their own right. In this episode of Retail Remix, host Nicole Silberstein sits down with Jesse Goldstine, Chief Retail Officer at the Museum of Modern Art (MoMA), to discuss the recent redesign of the MoMA Design Store in SoHo and the unique nuances of museum-affiliated retail. Jesse shares how the iconic museum is connecting culture with commerce in its retail experiences through storytelling, product curation and immersive design.  🎨 Key Takeaways: What makes museum-affiliated retail different from traditional retail;Why storytelling and product curation are essential elements of the new MoMA Design Store in SoHo;Why reducing SKU counts was essential to creating a store “worthy of” the products it sells; andInsights into MoMA’s global retail strategy, from its stores in Japan to licensing collaborations with brands like LEGO and Vans.Related Links Explore the latest collections and collaborations from the MoMA Design StoreLearn more about the Museum of Modern Art’s exhibitions and mission Read more from Retail TouchPointsCatch up on all episodes of Retail Remix -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    17 分鐘

  8. 9月22日

    What Leaders Can Learn from Dick’s, Target & the Athleisure Boom

    This episode is brought to you by Commerce. Sports retail is moving fast — and sometimes sideways. This week, Shop Eat Surf Outdoor Editor in Chief Tiffany Montgomery and long-time industry analyst Matt Powell join Retail Remix for a candid discussion about what’s really happening with the biggest names in sports and activewear — and what retailers can learn from both their wins and missteps. Listen in to hear: Why Dick’s Sporting Goods’ acquisition of Foot Locker is both a bargain and a big bet on Nike’s turnaround;The operational edge that’s helped Dick’s pull away from competitors;Nike’s strategic missteps and why recovery will take longer than Wall Street hopes (but is in the cards); Why lagging in grocery and losing its sense of fun have been just as harmful to Target as its recent DEI reversal;Lessons from Vuori’s cross-category and cross-gender success — and what legacy players like Lululemon can learn; andWhy executives shouldn’t be lulled into a false sense of security following relatively rosy Q2 earnings. From footwear giants to big-box chains, this episode pulls no punches in looking at the forces reshaping retail. RELATED LINKS: Learn more about the strategy and advisory work of Matt Powell at BCE ConsultingExplore more coverage of the active outdoor industry from Shop Eat Surf OutdoorRelated reading: Dick’s Sporting Goods to Acquire Foot Locker in $2.5 Billion DealRelated reading:The Evolution of Journeys Under New President Andy GrayRead more from Retail TouchPointsCatch up on all episodes of Retail Remix -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    38 分鐘
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4.9
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7 則評分

簡介

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

資訊

  • 創作者
    Retail TouchPoints
  • 活躍年代
    2020年 - 2025年
  • 集數
    274
  • 年齡分級
    兒少適宜
  • 版權
    © 2023 Retail TouchPoints
  • 節目網站
    Retail Remix

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