Stories from the River

Broad River Retail
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Stories from the River Podcast explores the personal journeys of our very own Memory Makers. Whether it’s interviews or standalone narratives, Stories from the River will bring you closer to what it’s like to thrive together, wherever in the company you may be. We’ll share personal experiences from our stores, Distribution Centers, Call Centers, and corporate campuses, giving listeners a front row seat to what it's really like to be a Memory Maker furnishing life’s best memories every day.

  1. Bloodline's Rebirth: Troy Walker on Transforming Columbia and Leading with Purpose

    HÁ 1 DIA

    Bloodline's Rebirth: Troy Walker on Transforming Columbia and Leading with Purpose

    In this episode of Stories from the River, host and CEO Charlie Malouf sits down with Troy Walker, the General Manager of the newly renovated Columbia Bloodline location for Broad River Retail. The conversation marks the Grand Reopening of this legacy store, which had been in operation in its original form for nearly two decades.  Troy reflects on the transformation of the store, sharing details about its outdated appearance prior to the remodel—complete with old carpet, playground equipment, and a dated fountain. The episode dives deep into Troy’s journey, from joining Broad River as a co-GM in Augusta to being convinced, somewhat reluctantly, to accept the challenge of leading the Columbia store. He describes the atmosphere he inherited: a slow, low-energy environment jokingly referring to it as a “funeral home.” Together, with his fellow Memory Makers, especially Sales Manager Lance Cline, they began to reshape the culture, foster a strong sense of family, and ultimately form what they proudly call the “Bloodline.” The remodel marked a pivotal new chapter, bringing modern design and fresh energy into the space. Troy discusses how the changes, such as the new sleep gallery and polished floors, have greatly improved both the guest and Memory Maker experience. The process was challenging, with months of dust, noise, and mental strain, but ultimately resulted in a beautiful, revitalized showroom. Throughout the episode, Troy emphasizes the importance of culture, camaraderie, and shared success—highlighting how Memory Makers compete but also support one another so everyone can thrive. With big dreams ahead, including aspirations to become the store of the year, Troy and his Bloodline Memory Makers are focused on driving performance, providing meaningful experiences, and becoming a flagship for both Broad River and the wider community. Watch this episode on YouTube: https://youtu.be/jQuDnH4mKPI  Visit https://www.storiesfromtheriver.com for more episodes.  Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com     Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

    20min
  2. The Power of People: Broad River’s Secret Sauce and the Home Furnishings Experts Program

    HÁ 6 DIAS

    The Power of People: Broad River’s Secret Sauce and the Home Furnishings Experts Program

    In this fourth and final episode of the Stories from the River series on Broad River Retail’s 4th Annual Home Furnishings Expert Soirée, host and CEO Charlie Malouf and EVP of Retail Performance Stacey McCormick reflect on the significance of this special celebration honoring Broad River’s Memory Makers. The soirée is a cherished tradition that recognizes and celebrates Home Furnishings Experts—spotlighting the dedication, discipline, and humility it takes to achieve this distinguished status. Charlie highlights how these top Memory Makers not only excel at their craft but also mentor and uplift others, embodying the company’s values and fueling its continued growth. Gratitude also extends to valued partners like Synchrony, whose support helps make these accomplishments and celebrations possible. Stacey brings heartfelt appreciation, recognizing not only the experts but also the supporting teams and loved ones who stand beside them. He emphasizes the importance of relationships, trust, and genuine care within Broad River, celebrating both first-time experts and those who have earned this honor multiple times. With deep respect and admiration, he applauds their passion, resilience, and impact. This episode captures the closing moments of the soirée series, honoring the Memory Makers who drive Broad River’s success and make life’s best memories possible for their guests. Watch the previous three episodes from this series:  Fresh Takes From the 4th Annual Home Furnishings Expert Soirée - https://youtu.be/h4ipi5QVtoc    Retail Experts: Generating Performance, Rewarding Excellence, and Driving Culture - https://youtu.be/KxBIKL25ESo   A Toast to Dedication, Teamwork, and Home Furnishings Experts - https://www.youtube.com/watch?v=gbMzV0sDrs8

    15min
  3. A Toast to Dedication, Teamwork, and Home Furnishings Experts

    30 DE SET.

    A Toast to Dedication, Teamwork, and Home Furnishings Experts

    In this third episode from Broad River Retail’s 4th Annual Home Furnishings Expert Soirée, host and CEO Charlie Malouf shares a special recap of the evening’s inspiring speeches. The soirée featured remarks from Heather Greenwood, Director of People; and in this episode, listeners will hear highlights from Manny Rodrigues, President & COO, and Amy Kneeland, GM & SVP at Synchrony. Together, they celebrated and honored Broad River’s exceptional Memory Makers. The event underscored the values of hard work, consistency, and pioneering spirit. Manny emphasized that true expertise is earned through disciplined habits, persistent effort, and a commitment to leading the industry forward. Amy echoed the theme of partnership, applauding the Memory Makers for their dedication and passion, which continue to set a high standard across the home furnishings space. This episode captures the gratitude, recognition, and celebratory energy of the soirée—raising a well-deserved toast to every Memory Maker for their remarkable achievements and lasting contributions. Watch parts one and two: Fresh Takes From the 4th Annual Home Furnishings Expert Soirée - https://youtu.be/h4ipi5QVtoc   Retail Experts: Generating Performance, Rewarding Excellence, and Driving Culture - https://youtu.be/KxBIKL25ESo  Watch this episode on YouTube: https://youtu.be/gbMzV0sDrs8  Visit https://www.storiesfromtheriver.com for more episodes.  Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com     Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

    7min
  4. Retail Experts: Generating Performance, Rewarding Excellence, and Driving Culture

    25 DE SET.

    Retail Experts: Generating Performance, Rewarding Excellence, and Driving Culture

    In the second episode featuring Broad River Retail's 4th Annual Home Furnishings Expert Soirée, host and CEO Charlie Malouf, President and COO Manny Rodrigues, and EVP of Retail Performance Stacy McCormick celebrate the exceptional achievements of Broad River Retail's elite Retail Performance Memory Makers.  They delve into what makes the Home Furnishings Expert program so unique and challenging, emphasizing that achieving expert status requires much more than being a Million Dollar Writer — Experts must excel across multiple areas, consistently demonstrate outstanding habits, and set an industry standard for excellence. The group reflects on the journey to Expert status, revealing that only one in three Million Dollar Writers earn the Expert designation due to the program's rigorous standards and holistic approach to measuring success. The trio share insights about the culture at Broad River Retail, where recognition, career pathing, and genuine appreciation are cornerstones. The leaders describe the soirée itself, a glamorous night at STK Steakhouse, as a symbol of the company’s gratitude where the Experts and their plus ones are joined by the leaders of the Company as well as premier partners who do business with Broad River Retail.  They discuss how the distinctive Experts program offers elite perks such as designated parking, elevated compensation, elevated PTO, greater autonomy, and meaningful recognition.  Throughout this episode, they highlight how fostering a positive and growth-oriented environment inspires Memory Makers to aim higher and creates a sense of belonging, pride, and motivation to continue setting new benchmarks. The soirée is not just a reward, but also an opportunity for these Experts and their loved ones to experience firsthand the deep respect and gratitude the company holds for their dedication and achievement of mastery in their profession. Watch the first episode in this series: https://youtu.be/h4ipi5QVtoc  Watch this episode on YouTube: https://youtu.be/KxBIKL25ESo  Visit https://www.storiesfromtheriver.com for more episodes.  Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com     Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

    34min
  5. Fresh Takes From the 4th Annual Home Furnishings Expert Soirée

    23 DE SET.

    Fresh Takes From the 4th Annual Home Furnishings Expert Soirée

    In this episode of Stories from the River, host and CEO Charlie Malouf launches a new series featuring Broad River Retail's 4th Annual Home Furnishings Expert Soirée by spotlighting three standout Experts: Kent Williams from The Mariners in Wilmington, North Carolina, and Ebony Harrison and Mike Cohen from the Cary Crushers. These three Experts share their journeys to achieving the prestigious Home Furnishings Expert (HFE) status—discussing the perks that come with it, including elevated PTO, priority parking, financial rewards, greater autonomy in their business, and recognition and distinction. More importantly, they open up about what fuels their drive: daily dedication, personal pride, and a commitment to growth while creating meaningful memories for guests. The conversation also explores the most rewarding parts of their work at Broad River Retail. From helping relocating families find comfort to fostering connections through community outreach, each Memory Maker reflects on moments that left a lasting impact. Filled with gratitude, this episode highlights the recognition, camaraderie, and family-like culture that make Broad River Retail such a unique place to grow. Watch this episode on YouTube: https://youtu.be/h4ipi5QVtoc  Visit https://www.storiesfromtheriver.com for more episodes.  Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com     Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

    8min
  6. From Comfort Zone to Courage: Bradley Rapier's Engaging Groove Theory @ GLS 25

    18 DE SET.

    From Comfort Zone to Courage: Bradley Rapier's Engaging Groove Theory @ GLS 25

    It’s the 9th and final episode in the 2025 Global Leadership Summit Recap Series on Stories from the River! This week, Katrina Batchelor, Associate Manager of Retail Operations for the South and West Regions, and Meagan Guzman, Associate Director of People Operations, reflect on Bradley Rapier’s dynamic session at the Summit. Bradley Rapier—renowned choreographer, Emmy winner, and founder of the Groovaloos—brought incredible energy and inspiration through his “Groove Theory” and the concept of stepping into the circle. This powerful metaphor challenges leaders to embrace courage, vulnerability, and the boldness to use their voices. Katrina and Meagan share how Bradley’s message personally resonated with them, sparking insights about stepping out of comfort zones, embracing mistakes as part of growth, and encouraging bravery within the Broad River Retail community. The conversation highlights: - Why courage and vulnerability are essential for leadership growth - How creating a supportive environment empowers Memory Makers to collaborate and share ideas - The importance of “mining for the gold” within each individual - Practical ways to overcome self-doubt and lead authentically This episode is a reminder that leadership is a continual journey—one where every Memory Maker has the opportunity to step into the circle, grow in confidence, and inspire others to do the same. Additional Resources:  Bradley Rapier - https://www.bradleyrapier.com   Connect with Bradley Rapier - https://www.linkedin.com/in/bradley-rapier/   Bradley Rapier on Instagram - https://www.instagram.com/bradleyrapier/?hl=en   The Groovaloos - http://www.groovaloos.com/groovaloos/HOME.html   The Groovaloos on Instagram - https://www.instagram.com/groovaloos/?hl=en   Watch the other episodes in the GLS 25 Recap series: Consistency Over Charisma: Takeaways from Craig Groeschel's Opening Keynote at the 2025 Global Leadership Summit - https://youtu.be/cwNiyzyD-go       Unlocking Potential and Conquering Goals: Takeaways from Jon Acuff's Closing Keynote at the Global Leadership Summit - https://youtu.be/TxtGAFeenSo       Live Life Like a Diversified Portfolio & More Insights from Thasunda Brown Duckett @ GLS25 - https://youtu.be/-qUowzD4-5M     Less Really Is More: Takeaways from Juliet Funt’s Tactics to Cut Clutter at GLS25 - https://youtu.be/aa7gHNA_Wao     Leadership Lessons from Nick Saban: Process, Discipline, and Transformation at the Global Leadership Summit - https://youtu.be/P7ldcRfsQrg     How Regenerative Performance Can Transform Work: Insights from Dr. James Hewitt’s GLS Talk - https://youtu.be/rnMkFRvbqho   How to Leave a Legacy that Matters: Reflections from John Maxwell's GLS Talk - https://youtu.be/kJ4h56zdFWY  Fighting Drift and Finding Purpose: Reflections on Christine Caine's Powerful Message at GLS 25 - https://www.youtube.com/watch?v=QhdkM-iFmTs   Watch this episode on YouTube: https://youtu.be/002IfIE0RJQ  Visit https://www.storiesfromtheriver.com for more episodes.  Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com     Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

    21min
  7. Fighting Drift and Finding Purpose: Reflections on Christine Caine's Powerful Message at GLS 25

    16 DE SET.

    Fighting Drift and Finding Purpose: Reflections on Christine Caine's Powerful Message at GLS 25

    Welcome to the eighth episode of the 2025 Global Leadership Summit Recap Series on Stories from the River! This week, CEO Charlie Malouf is joined by Carl Hillesland, Director of Retail Performance at Broad River Retail, to reflect on Christine Caine’s powerful session at the Summit. Christine Caine—author, speaker, and founder of the A21 anti-human trafficking campaign—shared her personal journey of discovering her life’s purpose and the critical turning point that led her to confront the realities of human trafficking. In her talk, she warned leaders about the danger of drift—the subtle but steady loss of vision and purpose that happens when we simply do nothing. Charlie and Carl explore how Christine’s stories, like discovering she was adopted and later encountering the vast scope of human trafficking, illustrate the need to stay anchored to a clear why. They unpack her vivid analogy of two beach umbrellas representing boundaries that prevent us from drifting and discuss how Memory Makers can apply these ideas in their own work and lives. The conversation highlights: - How to recognize and combat “drift” in leadership and life - The importance of boundaries, vision, and purpose to stay aligned - Practical ways Memory Makers are already using Christine’s message to realign with their mission - Why leaders must intentionally Re-Anchor, Rebuild, and Reignite their passion to avoid languishing or losing focus This episode is a call to action for Memory Makers to be intentional lighthouses—staying grounded, shining with purpose, and helping others navigate life’s currents toward meaningful impact. Watch the other episodes in the GLS 25 Recap series: Consistency Over Charisma: Takeaways from Craig Groeschel's Opening Keynote at the 2025 Global Leadership Summit - https://youtu.be/cwNiyzyD-go      Unlocking Potential and Conquering Goals: Takeaways from Jon Acuff's Closing Keynote at the Global Leadership Summit - https://youtu.be/TxtGAFeenSo      Live Life Like a Diversified Portfolio & More Insights from Thasunda Brown Duckett @ GLS25 - https://youtu.be/-qUowzD4-5M    Less Really Is More: Takeaways from Juliet Funt’s Tactics to Cut Clutter at GLS25 - https://youtu.be/aa7gHNA_Wao    Leadership Lessons from Nick Saban: Process, Discipline, and Transformation at the Global Leadership Summit - https://youtu.be/P7ldcRfsQrg    How Regenerative Performance Can Transform Work: Insights from Dr. James Hewitt’s GLS Talk - https://youtu.be/rnMkFRvbqho  How to Leave a Legacy that Matters: Reflections from John Maxwell's GLS Talk - https://youtu.be/kJ4h56zdFWY  Additional resources: Books by Christine Caine - https://www.amazon.com/stores/Christine-Caine/author/B001JS7NIY?   The Vision Driven Leader by Michael Hyatt - https://visiondrivenleader.com     https://www.amazon.com/Vision-Driven-Leader-Questions-Energize-Business/dp/0801075270  Watch this episode on YouTube: https://youtu.be/QhdkM-iFmTs  Visit https://www.storiesfromtheriver.com for more episodes.  Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com     Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

    39min
  8. How to Leave a Legacy that Matters: Reflections from John Maxwell's GLS Talk

    11 DE SET.

    How to Leave a Legacy that Matters: Reflections from John Maxwell's GLS Talk

    It's the seventh episode of the 2025 Global Leadership Summit Recap Series on Stories from the River, and CEO Charlie Malouf is joined again by Will Luke, Senior Director of Project Management, to dive into John C. Maxwell's session at the Summit.  They reflect on Maxwell’s legacy in leadership, his lifelong dedication to developing others, and the personal stories and frameworks that have shaped his teachings. John was presented with the Lifetime Leadership Legacy Award by Craig Groeschel at the Global Leadership Summit, and Craig referred to John Maxwell as the single greatest teacher and model of servant leadership in our lifetime.  After their conversation, John taught on legacy and leadership.  The conversation highlights Maxwell’s influence not only on the world stage—including his founding of the nonprofit EQUIP to do transformative work with countries and then the nonprofit iLead to do transformational work with schools globally—but also within the Broad River Retail community, where his principles have become part of the company culture. Charlie and Will unpack Maxwell’s three-part framework for leaving a legacy:  - the Compass (having a destiny to fulfill) - the Clock (making meaningful contributions in the present) - and Companions (developing others to carry the impact forward).  They share takeaways about the importance of intentionality in legacy-building, the wisdom of thinking long term, and how true significance comes from what you leave in people rather than just what you leave for them. Personal anecdotes about their own families and the practice of distilling their lives into a single meaningful sentence reinforce the episode’s inspiring, relatable message: every Memory Maker has the chance to make a lasting difference by investing in others and living authentically. Additional resources:  John Maxwell's Nonprofit EQUIP - https://www.iequip.org   Maxwell Leadership Development Company - https://www.maxwellleadership.com   Maxwell Leadership Certified Team - https://johnmaxwellteam.com   iLead - https://www.maxwellleadership.org/ilead/   Maxwell Leadership Foundation - https://www.maxwellleadership.org/nonprofit-programs/   29 Leadership & Life Lessons from My Father (part 1) by John Maxwell - https://www.youtube.com/watch?v=XkfYG2OqVvw   29 Leadership & Life Lessons from My Father (part 2) by John Maxwell - https://www.youtube.com/watch?v=Sj0R_w7gOCs   The 21 Irrefutable Laws of Leadership by John C. Maxwell - https://www.amazon.com/21-Irrefutable-Laws-Leadership-Anniversary/dp/0785288376   Leadership Not by the Book by David Green - https://www.amazon.com/Leadership-Not-Book-Unconventional-Principles/dp/1540902242   The Leadership Challenge by James Kouzes and Barry Posner - https://www.amazon.com/Leadership-Challenge-4th-James-Kouzes/dp/0787984914   High Road Leadership by John C. Maxwell - https://www.amazon.com/High-Road-Leadership-Bringing-Together/dp/B0CSBTNX1P  Today Matters by John C. Maxwell - https://www.amazon.com/Today-Matters-Practices-Guarantee-Tomorrows/dp/1931722528/  Maxwell Leadership Bible - https://www.amazon.com/Maxwell-Leadership-Bible-Hardcover-Comfort/dp/0785218548  Maxwell Leadership Bible (Leather Bound) - https://www.cornerstonechristiansupply.com/product/9780785218647   The Maxwell Daily Reader - https://www.amazon.com/Maxwell-Daily-Reader-Insight-Influence/dp/1400203392   Watch the other episodes in the GLS 25 Recap series: Consistency Over Charisma: Takeaways from Craig Groeschel's Opening Keynote at the 2025 Global Leadership Summit - https://youtu.be/cwNiyzyD-go      Unlocking Potential and Conquering Goals: Takeaways from Jon Acuff's Closing Keynote at the Global Leadership Summit - https://youtu.be/TxtGAFeenSo      Live Life Like a Diversified Portfolio & More Insights from Thasunda Brown Duckett @ GLS25 - https://youtu.be/-qUowzD4-5M    Less Really Is More: Takeaways from Juliet Funt’s Tactics to Cut Clutter at GLS25 - https://youtu.be/aa7gHNA_Wao    Leadership Lessons from Nick Saban: Process, Discipline, and Transformation at the Global Leadership Summit - https://youtu.be/P7ldcRfsQrg    How Regenerative Performance Can Transform Work: Insights from Dr. James Hewitt’s GLS Talk - https://youtu.be/rnMkFRvbqho  Watch this episode on YouTube: https://youtu.be/kJ4h56zdFWY  Visit https://www.storiesfromtheriver.com for more episodes.  Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com     Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

    39min
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Sobre

Stories from the River Podcast explores the personal journeys of our very own Memory Makers. Whether it’s interviews or standalone narratives, Stories from the River will bring you closer to what it’s like to thrive together, wherever in the company you may be. We’ll share personal experiences from our stores, Distribution Centers, Call Centers, and corporate campuses, giving listeners a front row seat to what it's really like to be a Memory Maker furnishing life’s best memories every day.

Informações

  • Criado por
    Broad River Retail
  • Anos de atividade
    2022 - 2025
  • Episódios
    300
  • Classificação
    Livre
  • Copyright
    © 2022
  • Site do podcast
    Stories from the River

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