How To Manage Difficult Conversations With Colleagues with Dr Chris Turner

This episode is different to all the others.

Every Clinical Communication episode so far has been around communicating and interacting with patients.

This episode is on how we interact with each other and thesignificant effect it can have on our own wellbeing, the team around us and our patients.

On this episode Ben is joined by Dr Chris Turner, A&EConsultant and Co-Founder of “Civility Saves Lives”, an initiative to help enhance teamwork and civility in healthcare.

Where they discuss:

(00:00) – Chris’s TED Talk Experience

(10:27) – The Power Of Apology

(20:39) – Do People Struggle To Apologise?

(25:38) – The Dilemma Of Blame

(32:43) – What If We’re On The Receiving End Of Blame

(40:25) – Are We Becoming More Civil? & The Purpose Of Civility

(44:15) – More Info On Civility Saves Lives

(51:32) – Iron Maiden or Judas Priest?

You can find Dr Chris Turner on LinkedIn, more informationabout “Civility Saves Lives” is here: https://www.civilitysaveslives.com/

You can find Ben across social media @BWhybrowPhysio

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