VUX World

Kane Simms
  • 4,9 (8)
  • TECHNOLOGIES
  • CHAQUE SEMAINE

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing Hosted on Acast. See acast.com/privacy for more information.

  1. Making human-like voice AI accessible and affordable with NLX and Inworld

    -3 J

    Making human-like voice AI accessible and affordable with NLX and Inworld

    Voice AI is having a breakthrough moment. With large language models delivering unprecedented understanding and next-gen text-to-speech achieving near-human fidelity, the possibilities for immersive, scalable, and personalised customer experiences are greater than ever. We’re joined by Andrei Papancea (CEO & Co-Founder, NLX) and Kylan Gibbs (CEO & Co-Founder, Inworld), who break down how their companies are working together, making studio-quality voice experiences accessible to developers and enterprises at scale. The conversation traces how voice technology has progressed from basic assistants to today’s lifelike AI voices. We also discuss the shift from brand voices to brand personalities, and how voice experiences can be tailored to different demographic segments and eventually to individual users. This episode is brought to you by NLX. NLX is a conversational AI platform enabling brands to build and manage chat, voice and multimodal applications. NLX’s patented Voice+ technology synchronizes voice with digital channels, making it possible to automate complex use cases typically handled by a human agent. When a customer calls, the voice AI guides them to resolve their inquiry through self-service using the brand’s digital asset, resulting in automation and CSAT scores well above industry average. Just ask United Airlines. Show notes Learn more about Inworld Kane Simms on LinkedIn Discover VUX Consulting Take the updated AI Maturity Assessment Subscribe to VUX World Subscribe to The AI Ultimatum Substack Hosted on Acast. See acast.com/privacy for more information.

    1 h 2 min
  2. AI, empathy, and the future of work with Ian Jacobs, Opus Research

    19 SEPT.

    AI, empathy, and the future of work with Ian Jacobs, Opus Research

    What happens when one of the world’s leading analysts on customer service and conversational technologies sits down to unpack the future of AI? We explore the profound implications of AI adoption with Ian Jacobs, VP, Lead Analyst at Opus Research. We discuss how AI is transforming contact centres and customer service operations, from agent augmentation to process automation.  Ian shares insights on how businesses are navigating the balance between AI efficiency and human empathy, including the fascinating concept of when non-empathetic AI might actually be the more empathetic choice for customers in certain scenarios. Along the way, the conversation zooms out into deeper territory, touching on human happiness, the future of work, and whether regulation can ever keep pace with innovation. Show notes Learn more about Opus Research Kane Simms on LinkedIn Discover VUX Consulting Take the updated AI Maturity Assessment Subscribe to VUX World Subscribe to The AI Ultimatum Substack Hosted on Acast. See acast.com/privacy for more information.

    1 h 13 min
  3. Expert analysis of the best AI platforms in 2025

    12 SEPT.

    Expert analysis of the best AI platforms in 2025

    Gartner's Magic Quadrant for Conversational AI platforms is back in 2025! This is a must-watch for CX leaders seeking to make informed decisions about their AI tech stack. Here, we provide deep technology market analysis for artificial intelligence in customer experience. Whether you're looking to build AI chatbots, AI agents, Retrieval Augmented Generation applications, these conversational AI platforms are the best of breed. Show notes Kane Simms on LinkedIn Discover VUX Consulting Take the updated AI Maturity Assessment Subscribe to VUX World Subscribe to The AI Ultimatum Substack Hosted on Acast. See acast.com/privacy for more information.

    29 min
  4. Machines that talk: How Toyota drives innovation in manufacturing with Kordel France

    5 SEPT.

    Machines that talk: How Toyota drives innovation in manufacturing with Kordel France

    As one of the world’s largest car manufacturers, Toyota is giving its machines a voice using AI as a trusted partner to transform how cars are built and serviced. In this episode, we speak with Kordel France, Principal AI Engineer & AI Architect at Toyota, to uncover how artificial intelligence is reshaping production and maintenance globally. We explore how Toyota has moved from technicians spending hours sifting through thousands of pages of manuals to intelligent systems that can diagnose faults in seconds and even predict breakdowns before they happen. Kordel explains the technical architecture behind these solutions, blending classical machine learning with generative AI, and the challenges of creating specialised systems from general-purpose models. You’ll also hear why high-quality data ingestion is more important than the model itself, how even a relatively small number of users can drive asymmetric improvements in efficiency, and what Toyota’s collaboration with NLX means for service technicians working across increasingly complex powertrains. Show notes Kane Simms on LinkedIn Discover VUX Consulting Take the updated AI Maturity Assessment Subscribe to VUX World Subscribe to The AI Ultimatum Substack Hosted on Acast. See acast.com/privacy for more information.

    1 h 10 min
  5. NiCE & Cognigy: The AI arms race in CX has begun

    8 AOÛT

    NiCE & Cognigy: The AI arms race in CX has begun

    The AI arms race in customer experience just got serious. We’re joined by industry legends Nerys Corfield (Injection Consulting), Jon Arnold (J Arnold & Associates), and Henry Iversen (boost.ai) to unpack one of the biggest AI moves in recent memory: NiCE’s $955M acquisition of Cognigy. We break down what this deal means for the future of AI-first contact centres, the fate of best-in-class point solutions, and the broader shift toward an AI-led customer experience strategy. From questions of market consolidation and vendor lock-in to the culture clash between product-led innovation and marketing muscle, we share some real, unscripted insights into the implications of the acquisition for enterprises, vendors, and buyers alike. This episode is brought to you by NLX Build and deploy sophisticated chat, voice, and multimodal applications for any purpose with NLX. NLX works seamlessly with any LLM and existing tech stack, freeing you to create, not configure. Trusted by individual builders and leading teams at Comcast, Saks Fifth Avenue, Toyota, and United Airlines, NLX helps you turn AI concepts into working conversational experiences. Show notesFollow the episode guests on LinkedIn: Nerys Corfield - Director, Injection Consulting Henry Iversen - CCO & Co-Founder, boost.ai Jon Arnold - Principal, J Arnold & Associates Kane Simms on LinkedIn Subscribe to VUX World Subscribe to The AI Ultimatum Substack Hosted on Acast. See acast.com/privacy for more information.

    45 min
  6. Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold

    28 JUIL.

    Inside the analyst’s mind: How AI is reshaping enterprise communications with Jon Arnold

    From the hype cycle around AI to the real-world constraints enterprises face when adopting new tech, we explore the opportunities shaping the future of business communications in this episode.   We’re joined by Jon Arnold, an independent tech analyst, for a conversation about the shifting landscape of enterprise communications. We talk about analysts' unique role in shaping vendor strategy and market perception.  We discuss the current state of business communications technology, examining what Jon describes as the "three-legged stool" of cloud communications: CCaaS, CPaaS, and UCaaS. We discuss how these previously distinct domains are converging, with vendors increasingly offering capabilities across all three areas. We also explore how AI is disrupting the traditional communications technology landscape. Jon offers valuable insights into why AI-native companies may have advantages over traditional contact centre vendors who are adding AI capabilities, and why the pace of AI adoption varies significantly across different industries and organisations. This episode is brought to you by NLX. NLX is a conversational AI platform enabling brands to build and manage chat, voice and multimodal applications. NLX’s patented Voice+ technology synchronizes voice with digital channels, making it possible to automate complex use cases typically handled by a human agent. When a customer calls, the voice AI guides them to resolve their inquiry through self-service using the brand’s digital asset, resulting in automation and CSAT scores well above industry average. Just ask United Airlines. Shownotes: Find out more about Jon Arnold: https://www.jarnoldassociates.com/about/jon-arnold Subscribe to VUX World: https://vuxworld.typeform.com/to/Qlo5aaeW Subscribe to The AI Ultimatum Substack: https://open.substack.com/pub/kanesimms Get in touch with Kane on LinkedIn: https://www.linkedin.com/in/kanesimms Hosted on Acast. See acast.com/privacy for more information.

    1 h 3 min
  7. Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers

    11 JUIL.

    Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers

    In this episode of VUX World, we chat with Kellin Sjoerds and Ricky Wekker, Conversational AI Engineers at Essent - the Netherlands’ largest utility provider and part of the E.ON Group to uncover the story behind their groundbreaking agent assist tool, Bolt. Bolt is an AI-powered agent copilot that has transformed Essent’s call centre operations, shaving an average of 60 seconds off every call and delivering over €1.8 million in savings, not through layoffs, but by reducing dependence on BPOs. We unpack the full journey behind Essent’s AI copilot, Bolt, starting with a simple observation during a team shadowing session that sparked its creation. What began as a hackathon MVP quickly turned heads, prompting leadership to ask, “How fast can we launch this?”  From there, we uncover how the team tackled complex challenges like cleaning and restructuring their knowledge base, implementing a smart chunking system, and fine-tuning prompts to ensure accurate, reliable outputs. And through a carefully staged rollout, they struck the right balance between innovation and safety, navigating compliance hurdles while delivering impressive business value. This episode is brought to you by NLX. NLX is a conversational AI platform enabling brands to build and manage chat, voice and multimodal applications. NLX’s patented Voice+ technology synchronizes voice with digital channels, making it possible to automate complex use cases typically handled by a human agent. When a customer calls, the voice AI guides them to resolve their inquiry through self-service using the brand’s digital asset, resulting in automation and CSAT scores well above industry average. Just ask United Airlines. Shownotes: Subscribe to VUX World: https://vuxworld.typeform.com/to/Qlo5aaeW Subscribe to The AI Ultimatum Substack: https://open.substack.com/pub/kanesimms Get in touch with Kane on LinkedIn: https://www.linkedin.com/in/kanesimms Hosted on Acast. See acast.com/privacy for more information.

    59 min
  8. From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom

    4 JUIL.

    From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom

    As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.  In this episode, we speak with Satish Barot, CTO at Klearcom, about the evolution of contact centre technology and the critical role of quality assurance in AI voice systems.  We explore how organisations gradually transition from traditional DTMF-based IVR systems to more sophisticated conversational AI and generative AI solutions. Satish shares insights on why this shift is happening incrementally, with many companies adopting hybrid approaches that run traditional and AI-powered systems side by side while they evaluate performance. Discover how Klearcom is pushing the boundaries of voice QA with global in-country testing, real-world noise simulation, and accuracy scoring, offering a unique lens into what production-ready means in the age of AI. We also discuss privacy considerations and why organisations should start small and scale smart when implementing these technologies. Satish emphasises that businesses should focus on great customer experience rather than chasing fancy technology for its own sake. This episode is brought to you by NLX. NLX is a conversational AI platform enabling brands to build and manage chat, voice and multimodal applications. NLX’s patented Voice+ technology synchronizes voice with digital channels, making it possible to automate complex use cases typically handled by a human agent. When a customer calls, the voice AI guides them to resolve their inquiry through self-service using the brand’s digital asset, resulting in automation and CSAT scores well above industry average. Just ask United Airlines. Shownotes: Check out Klearcom: https://klearcom.com Subscribe to VUX World: https://vuxworld.typeform.com/to/Qlo5aaeW Subscribe to The AI Ultimatum Substack: https://open.substack.com/pub/kanesimms Get in touch with Kane on LinkedIn: https://www.linkedin.com/in/kanesimms Hosted on Acast. See acast.com/privacy for more information.

    50 min
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Notes et avis

4,9
sur 5
8 notes

À propos

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing Hosted on Acast. See acast.com/privacy for more information.

Informations

  • Création
    Kane Simms
  • Années d’activité
    2018 - 2025
  • Épisodes
    357
  • Classification
    Tous publics
  • Copyright
    © VUX World
  • Site web de l’émission
    VUX World

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