How to Turn Your Support Inbox Into an AI Roadmap

What if the best place to start with AI isn’t brainstorming use cases, buying new tools, or spinning up a pilot…but simply reading your support inbox?

In this episode, Alex and Jamie break down how your last 500–1,000 customer conversations quietly reveal:

• the workflows your team repeats every day

• the questions that follow predictable patterns

• the low-risk tasks perfect for early automation

• and the clearest starting point for your first AI pilot

You’ll learn a simple, 3-step method for turning raw support interactions into a practical, evidence-based AI roadmap, without overthinking or relying on hype.

We also cover:

• why support is the highest-signal, lowest-risk place to begin

• how to cluster and score support categories using Volume, Risk & Standardization

• which 2–3 workflows almost every company should automate first

• the invisible operational debt AI exposes

• and the four metrics that actually determine pilot success

If you’ve felt overwhelmed by where to begin with AI, this episode will help you see the roadmap that’s already hiding in plain sight.

🎧 Listen now and start building an AI pilot that’s safe, measurable, and built on real patterns, not guesswork.

Read the full article in LinkedIn "Automate & Elevate"