Huge Transformations

The Huge

Welcome to the Huge Transformations Podcast—your go-to source for building a thriving, profitable home service business! Hosted by Sid Graef from Montana, Gabe Torres from Nashville and Sheila Smeltzer from North Carolina, this show is all about real talk with real business owners. We dive deep with industry leaders who have built 7- and 8-figure home service companies and are eager to share their hard-earned wisdom. No fake gurus here—just straight-up insights from entrepreneurs who’ve been in the trenches. Every episode is packed with 100% real-world experience and 0% theory. Expect unfiltered conversations about the wins, the setbacks, and everything in between. Our guests reveal the costly mistakes to avoid and the strategies that actually work, giving you the tools to transform your business into something extraordinary. Ready to take your home service business to the next level? Let’s dive in!

  1. 2월 9일

    32: The Molly Moran Episode

    On this episode of the Huge Transformations Podcast, host Sid Graef sits down with Molly Moran, founder of green sweep, an eco-friendly house cleaning company in Albuquerque, New Mexico that she built from cleaning toilets herself to a multi–seven-figure business with 35+ employees. Molly shares how a real-life asthma-triggering cleaning experience led to her “green” positioning, and how her original dream (inspired by The 4-Hour Workweek) evolved into building a company designed for profit, impact, and freedom. Molly breaks down the moves that helped her scale: staying focused instead of chasing extra services, investing aggressively in marketing + recruiting, and constantly pressure-testing pricing to support better wages and a more professional customer experience. She also talks leadership—why shifting from “managing” to coaching your team creates better outcomes—and how Profit First became a turning point in escaping “entrepreneurial poverty.” Finally, Molly previews CleanCon in Indianapolis (a residential-only conference built around connection, innovation, and education) and shares the real challenge she’s working through now: protecting space and energy while operating at a higher level across multiple businesses.   Show Notes: Molly Moran The LIVE BRIGHT Show  Molly Moran on Instagram The Huge Insider newsletter signup The Huge Insider podcast downloadable action guide The Huge Mastermind info page Huge Foundations Facebook Group The Huge Convention   Transcript: Sid Graef: Hello everyone. Welcome to the Huge Transformations podcast. I’m Sid Graef outta Montana.   Gabe Torres: I’m Gabe Torres here in Nashville, Tennessee.   Sheila Smeltzer: And I’m Sheila Smeltzer from North Carolina. We are your hosts and guides through the landscape of growing a successful home service business.   Sid Graef: We do this by interviewing the best home service business builders in the industry—folks that have already built seven- and eight-figure businesses and they want to help you succeed.   Gabe Torres: Yep. No fake gurus on this show, just real-life owners that have been in the trenches and can help show you the way to grow profitably.   Sheila Smeltzer: We get insights and truths from successful business builders, and every episode is 100% experience, 0% theory. We are going to dig deep and reveal the good, the bad, and the ugly. Our guests will share with you the pitfalls to avoid and the keys to winning. In short, our guest will show you how to transform your home service business into a masterpiece.   Sid Graef: Thanks for joining us on the wild journey of entrepreneurship. Let’s dive in.   Sid Graef: Hey everybody, it’s Sid with the Huge Transformations podcast, and today we’ve got a really great interview episode and conversation with my friend Molly Moran. Molly Moran runs a significant—uh—house… I can’t talk today, but I think you’ll get the point. She’s got a house cleaning company in Albuquerque, New Mexico.   She grew it from scratch, from cleaning toilets to a robust multi–seven-figure business with 35 employees. She’s got her own podcast, The Live Bright Show. She has a coaching and training program called Live Bright, and she’s hosting an event. She runs marathons, and she’s got two really cool dogs.   But you’re gonna enjoy our conversation ’cause it’s filled with insights and advice that she got early on and transformed the way she operated her business. So with that, I hope you enjoy the conversation with Molly as much as I did. Thanks for joining us today.   Sid Graef: Hey everybody. Thanks for joining us on the Huge Transformations show. I’m Sid, and today’s guest is Molly Moran—and you are gonna have, I hope you have as much fun as I am. Molly, how are you? I’ve got a little introduction for you, but first, how you doing? Thanks for being on the show.   Molly Moran: I’m great. I’m so happy to be here, Sid. Thanks for having me.   Sid Graef: Cool. And I love your headshot. It just says “Bright” at the front and it shows like, “Let’s live bright.” So for those of you that have never met or heard of Molly—Molly’s from Albuquerque, New Mexico. Can you spell that for me please?   Molly Moran: Oh, like for real? No.   Sid Graef: The founder of green sweep, which is a substantial eco-friendly house cleaning business in Albuquerque. You host The Live Bright Show and you have the Live Bright community and you coach people and help them. And this speaks to me so—Molly, you help people make more money, have more fun, and have more freedom. And I am a freedom hound. That’s my biggest motivator. And fun comes right after that. And money is third, but still important. So we’re gonna talk about that some.   And this year you and a handful of friends are hosting a live conference, a get-together in— is it Indianapolis?   Molly Moran: It is, yes. Indianapolis, in March, called CleanCon.   Sid Graef: CleanCon. First time I heard the name I was like, “Is this someone who got outta prison? Doesn’t have any tattoos—CleanCon?”   Molly Moran: Sid—like, I’m like, “No, it’s a cleaning conference.”   Sid Graef: And then the last part of my introduction, and probably the most important thing, is you have a dog named Bentley.   Molly Moran: I do. And we have another dog—we got Bentley a sibling a month ago, and his name is Leo.   Sid Graef: Very good. What are the breeds of your dogs?   Molly Moran: They’re both little rescues. Leo is a schnauzer—we just got his DNA back yesterday. Bentley is a schnauzer… she’s like a schnoodle, but she also has husky and German shepherd in her.   Sid Graef: Well, she’ll probably live 25 years with a good mix like that.   Molly Moran: Let’s hope.   Sid Graef: Before we actually get started, I met with a friend of one of my clients this morning—she’s an architect. She said the vendor booth that was the top booth most visited: they put down AstroTurf and they brought 10 puppies. People could just sit down and play with puppies.   Molly Moran: That’s smart. That’s brilliant.   Sid Graef: I’m like, instantly I was like, “I wanna be a vendor at somebody’s show, and I’ll take a bunch of puppies and popsicles.”   Molly Moran: Great idea.   Sid Graef: Let’s go back toward the beginning of your business career. Was green sweep the first business you started, or did you start before that?   Molly Moran: That was my first business. I started green sweep in 2009, so it’s been a minute and a half. Very first business and pretty random, honestly.   I was a victim of The 4-Hour Workweek, so I was reading it on a beach in Mexico in like 2007 and I was like, “I’m gonna go for it.” And then fast forward six months—I started a cleaning company.   I was in the nonprofit world—program management. My trajectory was like, “I’ll be an executive director someday,” and then I was like, “I actually don’t wanna do this.” I kept getting bored and switching jobs, and decided I should start my own business.   It could have been anything. I had certain parameters: low startup costs, I’ve gotta be able to do it, not high-technology focused. I had hired a cleaning service at my house at the time, came home one day and couldn’t breathe because of the chemicals they used. I triggered an asthma attack and I was like, “Oh, I should start an environmentally friendly cleaning company.” That’s literally how the idea came about.   Sid Graef: When you started, what was the vision?   Molly Moran: The vision was huge from the very beginning. I was living in San Diego at the time, had a sister here in Albuquerque, and we decided to start the business together. Albuquerque seemed like a friendlier place to start a business than California.   Very quickly realized we were better off as sisters than business partners. I got it going and I worked in the business—I cleaned. I wanted to know how to do everything. I didn’t have deep pockets. I was scrubbing toilets and waiting tables at the time—doing a whole bunch of things as I got it off the ground.   Sid Graef: What do you love about owning a business, and what could you do without?   Molly Moran: The biggest thing I love is freedom—in many senses. I get to structure and create my life how I want to. Now versus then, I can work from anywhere. I don’t need to be in Albuquerque to scale my business.   I love the potential—it can be smooth sailing, or I can turn the heat up and we can grow. I love making lots of money and spreading it around—money is a tool for trips and giving and security.   I also love the impact. With cleaning, we impact our staff’s lives—we provide fantastic jobs in a traditionally underpaid, underappreciated profession. We professionalize it, offer benefits, change the narrative around the profession. And the impact we have in the community and on clients.   Sid Graef: Did you have to fight uphill to change the perception and wages?   Molly Moran: When I first got into business, I didn’t know how to run a business. What I made was what was left at the end of the day. I remember sometimes my cleaners made more than I was making and I was like, “Something’s wrong.”   Eventually I got coaching and mentorship and restructured operations—what we were charging, how we paid staff—more expensive for the client but more professional and valuable service.   From a respect/professionalizing standpoint, I’ve always done that. Cleaning homes is about more than clean—it’s about the sanctity of a home and giving people time back to connect and play and do what they want.   Sid Graef: Your customer base is mostly residential?   Molly Moran: Primarily—about 95% residential. We used to be 50/50, but

    52분
  2. 2월 5일

    31: The Patrick Clark Episode

    In this episode, host Sid Graef sits down with Pat Clark, a longtime leader in the home service industry and the co-founder behind Bright Brothers Power Washing. Pat shares a raw, scrappy origin story—starting in the 2008 recession, sleeping in a van to attend training, and grinding through the first few years on “rice and beans”—before learning how mentorship, marketing, and relentless execution can turn a struggling operator into a true business builder.   Pat breaks down the real turning points: hiring office support and salespeople (even before he felt ready), building systems by borrowing and adapting proven frameworks, and learning painful lessons around leadership, accountability, and hiring standards (including why background checks became non-negotiable). Sid and Pat also dig into Pat’s sales philosophy—why he strongly prefers in-person estimates, how communication becomes a competitive advantage, and how a simple, repeatable sales process can help franchisees win even when competitors undercut pricing.   Finally, Pat explains the leap into franchising with Bright Brothers—why they chose to build a brand from scratch, what it took to handle franchise compliance and documentation, and how partnering with Contractor Nation accelerated the entire roadmap. The episode closes on mindset shifts that matter for any operator trying to scale: moving from scarcity to abundance, letting go of fear around money, and learning to grow faster by partnering with people who already built what you’re trying to build. Resources:   Bright Brothers / Contractor Nation Ecosystem Bright Brothers Bright Brothers Franchise Opportunities Contractor Nation Prōfectus Sales Program (Contractor Nation)    Books: Profit First EOS (Entrepreneurial Operating System)   Connect with The Huge: The Huge Insider newsletter signup The Huge Insider podcast downloadable action guide The Huge Mastermind info page Facebook Group Transcript   Sid Graef: This is— they’re trying to plow the interstate there. I-35 goes right through Austin and they had… they just had two front-end loaders pushing down the interstate. I’m like, okay, that’s like, work with what you got. But that’s right. That’s a tough day. That’s a tough day.   Yeah. Um, I used to live in Austin years ago. That’s where I went to school and there was an ice storm—caught ice storm once—and it… I mean it’s like… you know, the whole state shuts down. Put ice—everything shuts down. And I like… I walked to work. It was not a big deal. Wasn’t that cold, but it was so much fun.   Be at work. I worked at Four Seasons Hotel at the time and all the guests that were there just kinda locked down and nobody could get to and from work. So there we had a skeleton crew for three days who got to stay in a fancy hotel. I was like, nice. Wow, this is awesome.   But anyway… well, cool. Well, let me—lemme do an official start.   Hey everybody, this is Sid Graef and welcome to the Huge Transformations podcast. My guest today is Pat Clark, as you can see.   And Pat’s been part of the home service industry for a very long time—been a leader in the industry as well. Right now you’ve got Bright Brothers power washing, and it’s… you have your own location, it’s a franchise as well. You started with Precision Pro Wash, you developed Sales Boost, and now you’re franchising.   So it’s a pretty big journey and I want to dig into it and learn about how you got started in business and literally—how did you start in home service business? And why… why would you do such a thing?   Pat Clark: Yeah. So I do— I will correct you just a little bit there, Sid. So I don’t actually own my own location, which is amazing. And there’s a whole reason behind that, which we’ll get into.   But no, home services, man, is my passion. It really is. Like, I got in out of necessity. I was 20 years old. I remember going to my first event— it was back in, shoot… 2008. And I literally— me and my wife slept in our van to go to a two-day event, ’cause I couldn’t afford the hotel, but I was like, hell or high water, man, we’re gonna make this business work.   Right on. And so yeah, I slept… learned about non-pressure roof cleaning. Crazy, right? And just dove in.   I went on the internet. Back then, we didn’t have YouTube. We didn’t have Facebook like we do today, right? It was forums. So 20-plus years ago, right? Like I’m on The Grime Scene and, you know, I’ll mention some names. And these guys were like, the OG, right?   But OG boards, and I was researching roof cleaning, exterior cleaning, new construction, and so…   You know, I went in full-time and it was hard, don’t get me wrong. Like the first three to four years was very difficult for us. Rice and beans in the wintertime. You know what I mean? Learning marketing, learning all that.   And then I got a business coach, AC Laier. The man, the myth, the legend, right? And so he came to my location. I remember it was our last like $4,000. He literally— I pick him up from the hotel and I had a five-gallon bucket my wife was sitting on. He gets in the passenger seat. No— we’re in my work van. Right? That’s all I had. 1995 Astro Van.   But yeah, picked him up and I was like, “Hey man, this is my last $4,000. Where do we go from here?”   And you know, AC is a blessing. And so anyway, he taught me marketing. He taught me systems. He taught me how to get out there and sure enough, right? Like I just went for it.   And the next time he came back out, he was like, “Dude, it’s like Jesus is strapped to your back.” Like I was executing. He’s done it, I’m gonna execute, and I’m gonna put in the work. Like I’m a worker, man. I’m gonna put it in.   So, you know, home services… I found my passion. I started growing the businesses and then people were like, “Hey, can you speak at my event? Can you teach how you’re growing?”   And so I was never outgoing, right? I was scared to talk to people. I barely made it through high school. I was in special ed. Like, I could tell you a crazy background. My dad was never in the picture.   But I knew I wanted to talk to my previous self. Like if I can do it, I can bless somebody that they can do it, right? Take this vision, take this thing, and run with it.   So I started teaching at events. I started teaching safety classes. Wherever I can kind of pitch in to the industry. And it was just overwhelming, as you know, Sid. We’ve been in this a long time where people are just amazing.   I’ve got friends in so many states by teaching and mentoring and helping and whatever it was.   And it was like—going back to the very beginning—I was scared to tell people my secrets, my stories, like how we were winning because it was that scarcity mindset: “Shoot, man, I got competition in my backyard. They’re gonna take food off my plate.”   But I didn’t know at the time: no, man, you need to have an abundance mindset. When you bless others, it comes back tenfold.   And so again, just teaching and mentoring and then people were like, “Pat, can you come bid this large job? I can’t do it. It’s too big.”   I’m like, “Yeah, dude.” And I had these people start coming outta the woodwork, you know what I mean? You build these relationships.   So to say how I got into it was really through necessity. 2008, recession was right there. I was working for a builder at the time and they were slowly going outta business. The writing was on the wall. And so that’s when I went full-time.   Sid Graef: Oh, that’s great. I love a scrappy origin story where you go literally—like “Hey, I was up against the wall. I didn’t really have any other choices. Like we burned the bridge and we’re gonna make this work.”   What were—like AC came out and helped you. So first you got a mentor, you got a coach, you got a guide, somebody that’s been down the road, it could show you where the landmines are buried.   But beyond that, one of the things you said that’s really unique amongst most entrepreneurial types is you said, “I just executed.” You didn’t overthink it.   I know myself included— a lot of guys—somebody will say, “Do it like this, like this,” and then I’ll spend the next two days trying to modify it, make it better. And you go, “Just go do it.” And don’t try to change it. Just do it and then you can change it later.   So that’s a really excellent point.   The thing I wanted to ask you about early on—once you got some help from AC—what were the main things that you did that started producing results? And was it surprising to you that it actually worked?   Pat Clark: Yeah, so it was more marketing than I was… you know, I was small-minded when I first started, just like a lot of us. And I was like, “Dude, if I put out a thousand flyers, if I knock on this many doors, I’m gonna be so busy.”   But it was like, no, you gotta 10x that. Whatever you think it is, you gotta 10x it.   But what happened was when you start 10xing things, right, you can only do so much. So it was Pat wearing all the hats.   And so I read this article—and I’m not into Scientology—but there’s this article by L. Ron Hubbard and it said, “If you put the people in place, the money will come.” And it hit just at the right time. I don’t even know how I got this article, right? But it was like: put the people in place and the money will come.   And I’m like… to your point, it is like you just gotta go execute. You gotta do it and you gotta learn and you gotta fail.   And I was never in a management position. I was never hiring people. So if you had a pulse, I’m like, “Dude, you come work for me.” And that works to a poin

    1시간 2분
  3. 2025. 12. 10.

    30: The Aaron Harper Episode

    On this episode of the Huge Transformations Podcast, host Sid Graef sits down with Aaron Harper, founder of Rolling Suds Power Washing, to unpack what it really takes to build a scalable, coast-to-coast service business—without burning out or selling hype. Aaron walks through his journey from Hollywood talent agencies (working around names like Will Smith and Jesse Eisenberg) to B2B sales, and eventually into franchise development—helping grow service brands by hundreds of units before launching Rolling Suds. He shares how he walked away from a near seven-figure “dream job” offer while his wife was six months pregnant so he could start his own franchise brand from scratch, raise capital for the first time, and acquire Rolling Suds.   Resources: The Huge Insider newsletter signup The Huge Insider podcast downloadable action guide The Huge Mastermind info page Huge Foundations Facebook Group     Transcript:  Hello everyone. Welcome to the Huge Transformations podcast. I'm Sid Graef outta Montana. I'm Gabe Torres here in Nashville, Tennessee. And I'm Sheila Smeltzer From North Carolina, we are your hosts and guides through the landscape of growing a successful home service business. We do this by interviewing the best home service business builders in the industry, folks that have already built seven and eight figure businesses, and they want to help you succeed. Yep. No fake gurus on this show, just real life owners that have been in the trenches and can help show you the way to grow profitably. We get insights and truths from successful business builders, and every episode is 100% experience, 0% theory. We are going to dig deep and reveal the good, the bad, and the ugly. Our guests will share with you the pitfalls to avoid and the keys to winning. In short, our guests will show you how to transform your home service business into a masterpiece. Thanks for joining us on the wild. Journey of entrepreneurship. Let's dive in. Hello my friends, it's Sid Graef. This is the Huge Transformation podcast. Thanks for joining me today 'cause we've got a great conversation with Aaron Harper. Who is Aaron Harper? Aaron is the founder and was the CEO until he hired a new CEO of rolling SUDS power washing. And that is the nation's first coast to coast power washing franchise. And you're like franchise. We're a bunch of solo business owners. You're gonna learn a ton from Aaron and how deliberate. And thoughtful. They have been in developing a franchise brand for power washing and really helping raise the level in the industry across the board. So we had a great time on this. We talk about a lot of stuff. There's a lot of resources that are mentioned, book books and podcasts and concepts and all of that. All of that's gonna be in the show notes. You can learn, you can check it out there. Um, but with that, please join me in this conversation with Aaron Harper and get to know my new friend and yours, Aaron Harper. Welcome to the Huge Transformations podcast, everybody is your listening. Uh, the Huge Transformation podcast is all about the journey, the journey of a business person, entrepreneur, usually in home services, but where they started and how they became successful and some of the challenges along the way. And I'm really excited I've got Aaron Harper on with us today. And as your, your name tag says Aaron, founder of Rolling Suds. First of all, thanks for being on the show with me today. Thanks for having me. I'm excited to get, uh, get to know you and, and talk about, uh, talk about all the stuff that we're gonna talk about. Yeah, a hundred percent. So I've got like 4,000 questions for you, but, uh, a little bit of background for you is not for you about you. So you grew up in California, you were a skater, surfer kid, got into, uh, looked like you wanted to get into the film industry and as an agent. Mm-hmm. And then somehow transitioned out of that and started working as an employee and a franchise, carpet cleaning franchise, and then kind moved up the ranks and then, uh, there's a whole lot more to the story. One thing that I, I can't wait to, we'll do it a little bit later, but you and I share something in common that is so obscure. It's like one in 10 million. I was shocked when I saw it. Not in what, just in some of the homework. Um, which, which might be fun for us to discuss a little bit, but how did you go from the. Skater kid to arts and entertainment, wanna be an agent and to get into franchising, like, tell us the backstory. I'll dig in a little bit more as we go. Yeah. So, um, you know, I, I, I, I grew up, uh, in Southern California, you know, my grandfather was really into film. I was really into film. I studied film. I saw Entourage, thought I wanted to be Ari Gold, except just a little bit nicer. Um, and, um, and, and then, you know, kind of put that, put that goal in my mind to, to do that. Um, left college, ended up having an internship, working for, you know, a, a, a producer, um, movie producer. Then went and worked at, um, talent agency and ended up working my way up as kind of an assistant slash like a agent and training. Working on the teams of like Jesse Isenberg, Melissa, Leo, will Smith, and like a bunch of other ones. And, uh, basically realized that like I didn't want anything that my bosses had and they were miserable. And it was just like I was working so, so hard. And I'm not afraid of hard work, but like it was, I mean, if you know anything about the Hollywood industry, like it's about as bad as you, as you think it is in terms of like all of the stereotypes that you've heard about the backside of the Hollywood industry are true and then some. And so it was just not a life that I wanted. I was really miserable. And, um, you know, I, I just said, made the decision to kind of abandon, abandon ship there. Um, worked, uh, in kind of a B2B sales role, um, to try to put some numbers on my, on my skillset. Like I learned a lot during that experience. Like, I learned how to manage really difficult personalities. I learned the importance of relationships. I learned how to stand out in a crowd of many aggressive, hungry people. So I, I, I, I value the experience, but it wasn't where I wanted to be 20 years later. Right. And, but in Hollywood, like so much of what you do is based upon who, you know, what parties you can get into, like all these different, like who, who you can have coffee with, like very kind of, um, obscure and like unquantifiable things. Mm-hmm. It's like very squishy. It's like what's your, your reputation like? So I wanted to put some numbers on my, my efforts and ended up working at a Fortune 15 company and being their top sales rep. Nationwide, um, and said, okay, I, I've got something here. And a buddy of mine was working in franchising, had a carpet cleaning brand, and um, he said, you should get into franchise development. And I was like, well, I don't really want to build Wendy's location, so what are you talking about? He was like, no, like 1-800-GOT-JUNK is a franchise. Chem Dry is a Fran franchise. Like there's all these businesses that in the home service space that are franchised that you can, um, that you can grow and build. And, um, I loved the idea of helping people become business owners. So I emailed his boss every three weeks until he hired me with no response, no responded emails, um, till like email number seven. Okay. Um, and um, and then I just worked in, so I worked there, um, grew that brand by about 200 units in three years, then worked at a car, uh, drywall repair franchise, grew that by about 223 units in two years. And then I was like, wait a minute, I can do this on my own. Um, and I left that to go find a business to franchise in the service space. Um, I wasn't particularly looking for a power washing business. Um, I was looking a bunch at a bunch of different industries, HVAC, roofing, plumbing, solar tree care insulation, lawn care line striping, epoxy coatings. Like we looked at, like, I looked at like 23 different businesses, but, um, power washing like the, the, the Wendling started, um, rolling uds in 1990. And, and they're just great people that I knew I could partner with. Um, and it was a great business. It's, it's a great business and I knew it could, I could replicate it in any, any market. We went into and acquired the brand in January of 23, and since January of 23, we launched our first two franchisees in June of 23. And we've gone from a single location, power washing business in Pennsylvania to 328 units operating in 30. 36 states, um, nationwide now. Okay. So that's, there, you're, that's the Reader's Digest version and jumping and going from beginning to end. Let's dig in, in the middle just a little bit. Sure. Well, in, in, uh, 2022, I, again, in that year, it's when you left the, uh, the, the patch franchise thing mm-hmm. In, uh, the, your bio since you were fired in like January, 2022 and your wife was expecting at the same time, which seems like a really scary time to go, Hey, I'm gonna. Not get another job, but we're gonna go build something. We're gonna get in franchising, but I don't even know what it is yet, like sell that. So it's actually him saying how you sell that, it's actually even worse than that. It's actually, yeah, it's even crazier than that. So my, um, my job that I was working at wanted me to take on a brand from scratch that they would've paid me. Um, I would've had a, you know, title with the word president in it. Um, they wanted to, on target earnings would've been somewhere between 850 and 1,000,800 50,000 and a million dollars, um, in, in earnings annually. Um, I would've been given two other brands and been able to incubate a brand from scratch with an unlimited budget like it was on paper. Probably the best you're gonna get from a corporate standpoint in a job. Um, and my wife was six months pregnant and she had heard me kind of like over the years. Cont

    1시간 10분
  4. 2025. 12. 03.

    29: The Matthew Efrid Episode

    In this episode of The Huge Transformations Podcast, Sid Graef sits down with entrepreneur and franchise builder Matthew Efford, founder of Lighting Pros and multi-location operator of Mosquito Joe. Matthew opens up about scaling from a small, grinding startup to a multi-location enterprise by building strong leadership, clarifying roles, and designing a business that supports, rather than consumes his life. After the heartbreaking loss of his son in 2020, Matthew completely restructured how he works. He shifted from 100+ hour weeks to a life centered around faith, family, and intentional leadership. During this conversation, he shares the systems and mindset that helped him build businesses that run without him, allowing his family to travel over 150 days per year while his teams continue to thrive. Resources: Lighting Pros Franchise Notebook LM  Mosquito Joe Two Second Lean Lighting Pros The Huge Insider newsletter signup The Huge Insider podcast downloadable action guide The Huge Mastermind info page Facebook Group – Huge Foundations     Transcript:  Hello everyone. Welcome to the Huge Transformations podcast. I'm Sid Graef out of Montana. I'm Gabe Torres here in Nashville, Tennessee. And I'm Sheila Smeltzer From North Carolina, we are your hosts and guides through the landscape of growing a successful home service business. We do this by interviewing the best home service business builders in the industry, folks that have already built seven and eight figure businesses, and they want to help you succeed. Yep. No fake gurus on this show, just real life owners that have been in the trenches and can help show you the way to grow profitably. We get insights and truths from successful business builders, and every episode is 100% experience, 0% theory. We are going to dig deep and reveal the good, the bad, and the ugly. Our guests will share with you the pitfalls to avoid and the keys to winning. In short, our guests will show you how to transform your home service business into a masterpiece. Thanks for joining us on the wild. Journey of entrepreneurship. Let's dive in. Hey, my friends, it's Sid over here at the Huge Transformations podcast. Thanks for joining us this afternoon or today, whatever time it is when you're listening. We've got a great conversation today with Matthew Efford. Matthew Efford has, um, lighting Pros down in Georgia. They've got multiple locations, couple franchise locations. He also runs a Mosquito Joe's operation. But more than that, he's a man of purpose and when you get to meet him and get to know him, you're gonna love how he has redirected his business and his life to support the things that he values in both, which for him, his faith, family, and business. A lot of us say that, but we usually put business first. So get ready for a great conversation and a ton of learning and insight. From my friend and soon to be yours, Matthew Eer. Hey everybody, it's Sid Graff and this is The Huge Transformations podcast. And today our guest is Matthew Eer. Uh, Matthew has got Lighting Pros down in Georgia, is that right? That's correct, course. 'cause you're the mighty Bulldog fan. That's right. Go dogs. Yeah. As well as, uh, was it last year your company was a top in the top 100? I think you replaced number 10. Yeah. Top 10. Yeah. Top 10 of the fastest growing, uh, businesses founded or managed by new JL? Yeah. That's pretty cool. 'cause uh, university of Georgia is no slouch as far as alumni and alumni business owners. Congrats. We, we've been very blessed. Um, it, it, it is foremost God's blessing on our business and then the amazing team that we have and also we've got some incredible customers that, that have supported us from early on, even when we didn't really know what we're doing. They're very gracious. We, we try to do a really good job s the way you wanna be treated. It's one of our core values. So yeah, it, it is been a lot of fun. Yeah. That's wonderful. Um, so we, we'll, we'll start here, uh, without giving the like large introduction, background, 'cause we'll pick all that up, but Sure. When you and I, uh, talked before the huge convention and then not long after, you and your family had just been kind of, I call it the epic road trip you had had committed to spending more time with your family and making memories with your kids. And how long were you guys on the road? Yeah, so, um, we were on the road, we were on the roof for a 45 day stint. Um, and then we, before that we basically, we were gone for two weeks, home for a week, gone for 45 days, home for two weeks, gone for three weeks, home for a week. Going for a week. We we're just kind of on and off the road a bunch. And, um, we will have traveled 120 something days, something like that, 150 days this year by the end of the year. Okay. So, and I'm gonna loop this together. So you have lighting pros, you do holiday lighting, you do landscape lighting. You do permanent lighting. So my assumption was this, oh, Matthew's got, you've got your poop in a group and you're, you've, you know, you're able to manage your time, but it's, you know, as the holiday lighting business, like you've got some slow time. And then, but like now when we're recording this is, is, uh, we're almost Halloween. So all holiday, like people are getting busy. I assume that would be true for you as well. Probably is. But you said you guys, you and your family go back on the road tomorrow, so you got more time gone. It, it, it is. We've got a great team. And, and, and we've just, we've built the business as you and I shared, you know, when I spoke at, at Huge, which is amazing opportunity. Part of this story starts for me back when my son Noah passed away in 2020. And it was really, how did I design my business in such a way that I don't work a hundred hours a week? 'cause I was at that time, yeah. And it was a, a needed, I have to not work a hundred hours in their business. And so we go sense where we work a bunch obviously, and then we go sense where, um, our team is just running on all donors and, and it is fantastic and it's more of how can I support them. So my time now is spent more around how do I cultivate leadership within my organization as well as with our franchise locations. How do I help them develop? And so a lot of that can be done remotely. So I know that's not normal for people, right? That's not a normal thing that they can do. They can pick up and leave for 45 days for, for even four days. Four days feels like a lot. Yeah. But the big thing for me that I kind of challenge with in my presentation that I've been challenging people is if you cannot step away from your business and it operate without you, you have a job, not a business. And so that's what I've been teaching our franchise owners. That's what I've been teaching our, our team is, and, and myself is uh, we, we have to structure this in such a way that we can step away for a period of time, whether it's just a day that there was a time in our business where I felt like I cannot even take my wife on a date because I've gotta be available to the business because I have so much that I have to catch up on. And what really taught me is I have to learn how to delegate better. Yeah. Yeah. And, and that's a very common theme in our industry is just, you know, they, the guy, the owner operator, started everything, did everything, does everything. Doesn't know how to not do everything and how to structure it. So that's a big deal. Can, will you do this? Will you paint a picture of where your business is now? I know you've got multiple locations. Are they franchises? Are they company owned? Yeah, it's, it's a great question. So we, I, I own three businesses, uh, mosquito Joe Outdoor Pest Control Company, lighting Pros. We do outdoor lighting and Lighting Pros franchise, where we support others in the outdoor lighting space. And so my organization, we are, we have five locations for Lighting Pros currently. Um, that is our corporate office and then franchise locations. And then we are in the launch phase of a couple other locations. And so, um, that by. This time in, in three months? We'll, we'll, we'll push us up over six to seven locations. Okay. Okay, cool. And, um, with that, with your, like with franchise locations like this strict franchise model, somebody buys into it, they run it according to the systems you have, but you give them support. That's correct, yeah. Okay. So, so we're, we're giving them the branding support, right? You're buying a business in a box. When you, well, you should, when you're looking at a franchise system, you should be buying a defined ROI. And so the system that you should be looking at, you should be looking at a completely kind of aired out system. Doesn't mean it's not gonna adapt, it doesn't mean it's not gonna change. It should as it grows and matures and becomes better. But they should have a system for hiring. They should have a system for invoicing. They should have a system for marketing. They should have a system for inventory. They should have vendors in place. It should have those relationships that you're able to buy into somebody's work that they've done for years, that you get to now leverage that and grow faster. So what we tell our franchisees is within our ecosystem, you can go further faster that you can do this on the own. You you, there's no rocket science here. But what we can help you with is the he who walks with WISE becomes wise companion bull, suffer harm, right? We're gonna surround you with some wise people, ourselves included, that have made a lot of mistakes along the way, and you get to not make some of those mistakes because now we're gonna support you. And then we're gonna layer on top of that some national brand deals that we've got, some, some national accounts that we have, some national vendors, that we have. Leveraging the overall ecosystem that you're able to get ma

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  5. 2025. 09. 01.

    27: Dan Givon Live

    In this episode of The Huge Transformations Podcast, host Sid Graef sits down with Dan Gibbons, co-founder of Shine Window Cleaning in Toronto, Canada. Dan shares his journey from a college student in a painting program to bootstrapping Shine with his partner and growing it from zero to $6 million in under seven years. The conversation explores Dan’s entrepreneurial roots—from shoveling driveways as a teenager to knocking doors in the freezing Canadian winter—and how those lessons shaped his approach to growth. Dan reveals the systems, partnerships, and mindset shifts that fueled Shine’s rapid rise, including a strong reliance on door-to-door sales early on, transitioning into digital advertising, and focusing on dense local market penetration rather than premature expansion. Listeners will gain insight into the realities of scaling a service business, including the importance of delegation (not abdication), the role of mentorship, why belief and resilience matter more than “hacks,” and how to prepare for the leap from owner-operator to true business leader.   Resources: Renewal by Andersen The Huge Insider newsletter The Huge Insider podcast downloadable action guide The Huge Mastermind info page   Transcript:    got it — here’s your transcript split by speaker, fully unabridged (no edits to wording or punctuation).   SID:  Hello everyone. Welcome to the Huge Transformations podcast. I’m Sid Graff outta Montana.   GABE: I’m Gabe Torres here in Nashville, Tennessee.   SHEILA: And I’m Sheila Smeltzer from North Carolina, we are your hosts and guides through the landscape of growing a successful home service business. We do this by interviewing the best home service business builders in the industry, folks that have already built seven and eight figure businesses, and they want to help you succeed.   HOST: Yep. No fake gurus on this show. Just real life owners that have been in the trenches and can help show you the way to grow profitably. We get insights and truths from successful business builders, and every episode is 100% experience, 0% theory. We are going to dig deep and reveal the good, the bad, and the ugly.   HOST: Our guests will share with you the pitfalls to avoid and the keys to winning. In short, our guest will show you how to transform your home service business into a masterpiece. Thanks for joining us on the wild. Journey of entrepreneurship. Let’s dive in.   SID: Hey my friend. Welcome back to the Huge Transformations podcast. This is Sy, and today’s episode is gonna be a ton of fun, and here’s why. My friend Dan Gibbons. Whom I met at the huge convention last year, introduced us to our keynote speaker this year. But he’s got a really interesting backstory from a college kid that worked with a painting company to getting a wild haired idea with he and his girlfriend said, we should start our own window cleaning company in Toronto.   SID: So. Normally when someone starts their own window cleaning company, they struggle and stress and they grow nice and slow, and it takes a few years to get to a half a million or whatever. They did a half a million their first year, a million their second year, and then they’ve continued the growth of a million dollars additional revenue every single year they’ve been in business.   SID: So they went from zero to 6 million in under seven years, and I want you to listen in on this conversation and find out and understand how they did it. Because it’s not normal. Dan’s very generous. He’s got a lot of energy and we kind of bounce around all over the place. I hope you enjoyed this conversation as much as I did, and I hope you learn as much from it as I did.   SID: Also, thanks for joining us on the Huge Transformation Show. Please meet Dan given and thanks for joining us at Sid g Graff and this is a huge transformation podcast and it’s rare when we get to do it live and in person. Usually it’s on Zoom, all stuff. But today we’ve got Dan given with this Dan. Check out the hat, look at that camera over there.   SID: Shine window cleaning in Canada. And, uh, Dan, you’ve got a, you’ve got a fast growing window cleaning operation in Toronto, right?   DAN: Yep.   SID: Yeah. Tell, tell us a little bit about like, well, when did you start?   DAN: Um, I started Shine, uh, we started shine seven years ago, so this is year seven. Uh, but I’ve been in, in the game, so to speak, for about just over a decade now.   DAN: I started in, in university doing like a student painting program, and then I realized I could go out on my own. And here we are.   SID: Do you know anybody else that start with you in that student painting thing? Did they go out on their own? Do you know anybody else that started their own painting?   DAN: Um, it’s an interesting program because, uh, when you go into it, you’re, you’re a bunch of students.   DAN: There’s like 200 students across Canada doing it. And, um, you’re in the program and you’re all hyping each other up and you’re in school, so nobody’s doing anything. And so you guys are like, doing something. Yeah. And, and you’re, you’re convinced you’re all like these crazy entrepreneurs and everybody puts like entrepreneur in their, in their Instagram buyout.   DAN: Um, and then you realize when you leave that maybe like 5% of people actually go out on their own. Most of them end up going for like really high performing jobs. ‘cause now they’re, they understand systems and they’re very capable. Um, a lot, some, I would say. Maybe 10% try to do something on their own, then they realize it’s not for them, and then a small percentage actually end up doing it.   DAN: And um, I mean I think that’s just a testament to like most of life, which is, you know, you gotta figure out what what you want by doing it. But yeah, I have a few friends, I would say a couple that like are very successful from it and a bunch that just kind of went out and realized it wasn’t for that.   SID: Right. Was there a time, like when you were a kid, what was your first kind of. A real thing or sell some things. Did you like sell cookies or any of the stuff?   DAN: Um, I, what was my first thing? My first thing was probably, uh, shoveling driveways. That was like my first independent thing, and I would always try to, before that when I was like six, I would always tried to harass my dad and be like, how much can I make to take out the trash?   DAN: You live here, take out. He’s like, you get to continue sleeping. So, yeah, right. I said, alright. Um, and so, and so my first thing was I was probably like 15 and I convinced my neighbor to go knock on doors with me, uh, and shovel driveways. And, uh, that was my first lesson in, in partnerships because, um, I got very discouraged when he didn’t want to go out with me.   DAN: So after like two nights of knocking on doors, he, um. He would, he would just keep saying, yeah, I don’t want to go tonight. I don’t wanna go tomorrow night. And, and then I wouldn’t go out. And so I was dependent on him to go out. ‘cause in my mind I was like, I’m not gonna do this thing alone. And then I stopped knocking on doors.   DAN: And later in life I realized, oh, that was not, it wasn’t that I should have stopped it was that I stopped because I was relying on someone else who I shouldn’t have been. Like, who wasn’t driven to do that with me. Yeah. And. Um, you know, if I could go back and talk to my yourself, I’d be like, no, you need to go do this because you’re alone and that’ll make you better.   DAN: So that was, that was the first thing. And then there had been a bunch of, like, I like sold weed to my friends. Um, and then I started student painting and I realized that it was much more legal and profitable. Um, and, and then that was when I got hooked. I became, I, I changed my whole life when I, uh, I started becoming addicted to, um, to realizing that I could put in work.   DAN: And get a direct correlation of results for that work. And I went from sleeping in until 10 o’clock in the morning and smoking weed all day and, and staying up late to just being up at six in the morning and working all day till 10, 11 o’clock at night and not taking days off. Um, which ended up being a hard habit to break later.   DAN: But, you know, when I’m 19 that that was what I needed.   SID: Right. Did you, uh, did you ever pick up on, so a lot of the online. People, you know, here’s my morning routine and I get up at six. Yeah. And I read two books and I take an ice bath and do all that.   DAN: I was just before that. So, um, Instagram had like, just started Yeah.   DAN: When I was starting our business. So this was when you could post a picture of like your sock and you’d get like a 400 likes on it. Right. Um, and so no, there was no morning routine stuff until much later when I realized that a lot of it was just garbage. Yeah. Um, and I think morning routines are good. If they help you.   DAN: But I think most people think that by doing it, it will make you productive. And really the mindset that I like that served me the best is just like, get up and work. Just go just, yeah. Just like get up, roll out of bed, have my smoothie, and I just sit down in front of my computer and the closer that I can get to the moment I get out of bed, uh, to doing work is my most productive work.   DAN: Yeah. So anytime I know I need to like really work deep on something. It has to happen before like 10:00 AM or after that my brain is so noisy with stuff that I just can’t focus. Yeah. Um, or there’s a lot of, you know, noise coming at me and so if I can clock in at like 7:00 AM and just work for three hours, I’ll get more done in those three hours than I might week.   SID: Right, right. Yeah, f

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  6. 2025. 08. 26.

    26: Brian Gottlieb Live Interview

    In this episode of The Huge Transformations Podcast, Sid Graef sits down with keynote speaker and industry icon Brian Gottlieb, the founder of Tundraland Remodeling and author of Beyond the Hammer. Recorded live at The Huge Convention, this conversation pulls back the curtain on how Brian scaled a $3,000 startup into a $150M powerhouse in just 12 years. Brian shares how execution—not ideas—is what drives success, the importance of building aligned teams, and how inspiration became the rocket fuel behind his leadership style. He digs into pivotal moments, like launching his own home show to outmaneuver competitors, turning old windows into community art projects, and creating marketing campaigns that made customers co-producers in the brand. Listeners will walk away with practical wisdom on execution, leadership, and scaling—along with powerful reminders that culture matters, discipline drives profit, and belief is transferable. Whether you’re a home service entrepreneur or a marketer hungry for growth insights, this episode delivers high-level strategies grounded in real-world experience. Guest: Brian Gottlieb – Founder of Tundraland Remodeling, author of Beyond the Hammer LinkedIn   Resources Beyond the Hammer by Brian Gottlieb Renewal by Andersen The Huge Insider newsletter The Huge Insider podcast downloadable action guide The Huge Mastermind info page The Huge Convention Facebook Community   Transcript: Sid Graef: Hello everyone. Welcome to the Huge Transformations podcast. I’m Sid Graef outta Montana.   Gabe Torres: I’m Gabe Torres here in Nashville, Tennessee.   Sheila Smeltzer: And I’m Sheila Smeltzer from North Carolina. We are your hosts and guides through the landscape of growing a successful home service business. We do this by interviewing the best home service business builders in the industry—folks that have already built seven- and eight-figure businesses—and they want to help you succeed.   Gabe Torres: Yep. No fake gurus on this show. Just real-life owners that have been in the trenches and can help show you the way to grow profitably. We get insights and truths from successful business builders, and every episode is 100% experience, 0% theory. We are going to dig deep and reveal the good, the bad, and the ugly.   Sheila Smeltzer: Our guests will share with you the pitfalls to avoid and the keys to winning. In short, our guest will show you how to transform your home service business into a masterpiece. Thanks for joining us on the wild journey of entrepreneurship. Let’s dive in.   Sid Graef: Hey, my friends, this is Sid with the Huge Transformations podcast, and this is a really exciting episode for two main reasons. One, we’re recording it live, in person, at The Huge Convention—and generally, you know, we do these on Zoom or something. But today I had Brian Gottlieb, and he was one of our keynote speakers. I got to sit down with him for 45 minutes and really go deep on the questions. I think you’re gonna love it. If you wanna see it on video, it’s on our YouTube channel, so you can check it out there.   Brian is the guy that started Tundraland Remodeling. They started as a bathroom remodeling company—started with a folding card table, $3,000, and a borrowed space in the back of a buddy’s warehouse. And in 12 short years, he built that to a $150 million-a-year juggernaut. And when he spoke on stage, it was mind-bending how authentic he was—for a guy that has a private jet and has done incredibly well—but he was down-to-earth, authentic, and is incredibly principle-driven. And that’s what you’re gonna hear during this podcast interview on the Transformation Show. I really hope you enjoy it. Give me some feedback. Without further ado, meet Brian Gottlieb.   Sid Graef: It’s Brian Gottlieb at the Huge Transformations podcast. All right—did that feel official? Do you feel like—   Brian Gottlieb: It felt great. I loved it.   Sid Graef: The old snap the thing.   Brian Gottlieb: I loved everything about it.   Sid Graef: Yeah. So this is the Huge Transformation podcast—it’s part of The Huge Convention—and the idea of the show is to find people who have, wherever they started, built a level of success. And we wanna hear the story about the journey because everyone can relate to the story, and they’ll find themselves in it. So I’m very thankful for your time. I’m with—for camera world—I’m with Brian Gottlieb, and Brian is the author of Beyond the Hammer—which, and I don’t say this lightly, is an excellent book, and I’ll tell you why in a minute. He also built Tundraland Home Improvements from scratch to a significant nine-figure business before making an exit. And it was very gracious of you to be here and to speak at our conference.   Brian Gottlieb: Thank you. Yeah. Great conference too, by the way. If people haven’t been to this, it’s fantastic. The energy’s incredible. Your team does such a great job, and the venue is like perfect.   Sid Graef: Yeah. Did you have a chance to, like, chat with some of the attendees?   Brian Gottlieb: Oh yeah. I chatted with a lot of people. It’s just so good. You know, it’s so cool because you’ll meet somebody that just got into business or has been doing it for a while, but what they all share is they share this learning mindset. They’re very curious individuals and—and like a lot of blue-collar industries— they share with each other too. It’s not like, “Oh, you’re my competitor; we don’t talk about that stuff.” People are very open as to where they’re at, to create industry.   Sid Graef: That’s so good. Yeah, and it’s cool—back home we generally don’t talk to our competitors or have a mastermind with our direct competitors, but when you put a thousand miles of distance between the guy you’re talking to, they’re like, “I’ll tell you everything you want.”   Brian Gottlieb: Well, and it’s interesting, because the truth is—it’s all about execution anyway. So you can talk about anything, but ultimately you gotta go back and you gotta execute on it.   Sid Graef: Yeah. And that’s the hard part—but talk about that a little bit. I heard somebody say million-dollar ideas are garbage; they’re worthless. You need million-dollar execution. So—are you naturally hardwired to execute? Did you have to train yourself? How do you get it going if you’re not naturally wired that way?   Brian Gottlieb: Look, I’m personally a rather driven human being. When I was younger, I certainly ran a lot faster than I do right now. But I also understood early on where my weaknesses were—the gaps I needed to fill in my business in order to execute—and I surrounded myself with really good executors. In all fairness, I didn’t build the business. It was the team that built the business, and I was just along for the ride. Yeah, it was a great ride. It was three different businesses: a business in Arizona, my Tundraland business, and I had a couple of Renewal by Andersen window companies. So it was—but they all flourished. Great team, and a fun ride.   Sid Graef: Curiosity question with Renewal by Andersen—when they started doing, you know, we started seeing their marketing in our area several years ago, and it was like the marketing was so pervasive. Did you learn something from Renewal by Andersen that you applied to Tundraland and your other companies?   Brian Gottlieb: Yeah—well, that’s a great question. We were a rather mature business by the time we took on Renewal by Andersen. We already had, I probably already had 300-ish, 400 employees. But I enjoyed the way they looked at forecasting the business and some of the metrics they looked at. I thought, “Well, that’s a good idea; I need to replicate some of that.” What they’re really good at, though, as a manufacturer, is they don’t just sell products; they’re in the product and service business. So if you’re a new Renewal by Andersen location—yeah, they’ll sell you windows—but if you need to use their call center, or you need to use their financing team… They figured out where the gaps are in the industry and what holds people back, and they backfill it until you can get it up and going on your own.   Sid Graef: Wow. That’s really interesting. So let’s back up and pick up some of the story. The sound bites that we hear about you—this is like, yeah, started from scratch (this is 15 years ago, by the way). Age 50—roughly correct, right?   Brian Gottlieb: Yeah, yeah.   Sid Graef: A folding card table in the back of a buddy’s warehouse and three grand—and like, “I’m gonna do this bathroom remodeling thing.”   Brian Gottlieb: That’s right.   Sid Graef: And then when I look at the result 12 years later, I go—there had to be somebody with the pedal to the floor the whole way—gas, no brake. Like that. So give me a couple of context points: why did you start? You were doing something before that—you were at age 50. Was this a second career?   Brian Gottlieb: I was doing something before that. I started off, you know, just carrying the bag at the kitchen table and selling stuff since I was a kid. But when I turned about 40, I started my own consulting business where I was doing sales training. And I’ll tell you a story that I don’t usually share with people. The name of the company back then was Silverstone Training—sales training. I worked with companies across the country.   What I would do is survey every single sales rep that ever went through one of my training classes. I’d ask questions like: “What’s one word that describes Brian? What’s one thing you learned?” To this day I have this book of surveys, and it’s literally this thick. What I expected to read when I was reviewing the surveys were, “Wow, I learned how to

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  7. 2025. 08. 26.

    25: Marcus Sheridan Live Interview

    Lightning-in-a-bottle episode. Marcus Sheridan (author of They Ask, You Answer and Endless Customers) breaks down exactly how home service and local businesses can create “oxygen” (leads) on demand—without gimmicks. His playbook: obsess over buyer questions, publish with radical transparency (especially on cost), and build comparison/problem content (“The Big 5”). Layer in self-serve tools like on-site price estimators, and shift your media strategy so video (especially YouTube) becomes the primary trust engine.   Marcus also explains how AI is changing search: websites are trending toward bottom-of-funnel while AI and social surface answers up front—so you must send the right “trust signals” across the web to be recommended by AI. He previews two practical levers: PriceGuide.ai (fast, low-cost estimators that lift leads 3–5x) and AITustSignals.com (a 19-point authority audit).   Beyond tactics, Marcus shares the mindset that saved his pool company during the 2008 crash: learn faster than anyone, communicate simply, and stay “hungry in prosperity.” He maps the pain→prosperity “pride cycle,” urges leaders to treat drive time as learn time, and credits communication skill as the #1 income lever. If leads have slowed post-COVID “rainbow,” this episode hands you the exact moves to get back to profitable growth—today.   Resources: Guest: Marcus Sheridan  | LinkedIn They Ask, You Answer  Endless Customers    Jim Rohn  Zig Ziglar Earl Nightingale Daniel Priestley Benjamin Hardy The Huge Insider newsletter signup The Huge Insider podcast downloadable action guide The Huge Mastermind info page Facebook  Transcript: Sid Graef: Hello everyone. Welcome to the Huge Transformations podcast. I’m Sid Graef outta Montana.   Gabe Torres: I’m Gabe Torres here in Nashville, Tennessee.   Sheila Smeltzer: And I’m Sheila Smeltzer from North Carolina, we are your hosts and guides through the landscape of growing a successful home service business. We do this by interviewing the best home service business builders in the industry—folks that have already built seven- and eight-figure businesses—and they want to help you succeed.   Gabe Torres: Yep. No fake gurus on this show. Just real-life owners that have been in the trenches and can help show you the way to grow profitably. We get insights and truths from successful business builders, and every episode is 100% experience, 0% theory. We are going to dig deep and reveal the good, the bad, and the ugly.   Sheila Smeltzer: Our guests will share with you the pitfalls to avoid and the keys to winning. In short, our guest will show you how to transform your home service business into a masterpiece. Thanks for joining us on the wild journey of entrepreneurship. Let’s dive in.   Sid Graef: Hey my friend. Welcome back to the Huge Transformations podcast. This is Sid, and again, we’ve got a special episode. This was recorded live in person at The Huge Convention, and I got to sit down for almost an hour with our keynote speaker, Marcus Sheridan. Now, you may know Marcus as the author of They Ask, You Answer and his latest book Endless Customers, and he’s a multi-bestseller on the New York Times bestseller list, Amazon bestseller list. But when I introduced him on stage for a keynote Friday, I introduced him and said, “Get ready for lightning in a bottle.” And there is no doubt this man is incredibly sharp. He’s deeply, deeply knowledgeable and experienced in setting up systems that drive leads to your company constantly and forever.   So if you ever experienced a shortage of leads, you’re gonna really want to pay attention and take notes to this episode. We sat down for almost an hour and I got some inside, really deep information that he doesn’t normally share. And I hope you enjoy this episode of the Huge Transformations show. Please meet Marcus Sheridan.   Sid Graef: So this is the Huge Transformations podcast, and I’m Sid Graef, your host. This is really an exceptional moment because normally we do all of our interviews on Zoom.   Marcus Sheridan: Yeah.   Sid Graef: And I’m kind of sick of Zoom too, but to have an opportunity to, like, sit in the same room and have a conversation and talk about the journey—   Marcus Sheridan: Yeah. We can have our own Joe Rogan experience.   Sid Graef: There we go. Let’s—good. Alright, I’ll do my Joe Rogan best and go, “Jamie, pull up that video, do the thing, bring out the cigars.” We’ll be all right.   Marcus Sheridan: Yeah. Perfect.   Sid Graef: So thanks very much for your time. We’ve got Marcus Sheridan and you’ve got a long bio, which I loved going over this morning, but the short version is: started a pool company, almost went bankrupt, became the largest-trafficked pool website in the world. And you can tell that story. And then you wrote a book about it—They Ask, You Answer. And I would have to guess it changed your life in a lot of ways.   Marcus Sheridan: Very much.   Sid Graef: And you just released your newest book, Endless Customers.   Marcus Sheridan: Yes. Endless Customers.   Sid Graef: Endless Customers. That’s right. I didn’t mention this morning on stage—the pre-show survey we did had about 20% of people fill it out. The number one issue people said, period—leads.   Marcus Sheridan: Yeah.   Sid Graef: And you know, the COVID rainbow is over for home services. And so now we’ve gotta get back to innovating with how we market and how we sell.   Marcus Sheridan: I feel a CEO’s number one job is to make sure that the company can breathe—that it has oxygen—and leads are oxygen. Yes, you have to have cash flow, but without leads, you don’t have cash flow.   Sid Graef: Where’s your cash flow?   Marcus Sheridan: So it starts—everything starts—with leads. You can have an okay service and fix it over time in terms of delivery; your sales team can be okay; you can improve over time. But if your leads—your marketing—is bad, you will die.   Sid Graef: Yeah, you’ll die for sure. Let’s talk about the journey and transformation, but go all the way to the beginning. I know people talk about the pool company, but what was your first entrepreneurial leaning? Did you have a lemonade stand when you were a kid? Did you do any of that kind of stuff?   Marcus Sheridan: No, I really had no idea that I was gonna be an entrepreneur, much less a pool guy—because who says, “I’m gonna be a pool guy,” right? I was attending college at West Virginia University, just graduated, and I had a job in Northern Virginia. I was already married. I got married young. My wife and I did not like the D.C. area, and so we decided to move back home where we grew up until I figured out what I was gonna do with my career.   My two friends had just started a swimming pool company at the time. They had a little beat-up pickup truck and they had just opened this rough retail store. And they said to me—because they were essentially family members—“Hey, we just started this pool company. Would you come and run the retail store while we’re installing pools out in the field?” I said, “Sure, until I figure out what I’m gonna do with my life.” And then six months later they said, “We don’t want you to leave. Would you be a partner?” I was like, “Nah, it looks stressful. I don’t really think so.” And they came back again and they said, “No, no. We really want you to be a partner. Would you be a one-third partner?” And so I said, “Okay.” And that’s when I became a pool guy. So by 2001, I’m a pool guy.   We were doing more than that. We were doing retail; we were selling hot tubs; selling above-ground pools—jack of all trades, master of none. I do want to share one experience though, from selling hot tubs—I think it’s relevant for everybody. I had this experience where I was in the showroom one day. This guy walks in, he asked me a question about one of the hot tubs. I’d been working there for like three weeks. I didn’t really have an answer because he was more advanced—he owned a hot tub. So this guy knew his stuff and he could quickly tell that I didn’t know my stuff. He asked me some more questions for which I didn’t have great answers. And he finally says, “If you can’t answer my questions, why do you even work here?”   I was like, “Oh yeah, that feels good.” What happened next was I completely immersed myself in everything about hot tubs. I memorized every—any—information in the industry about competitors, about models, anything I could learn. A businessperson would come into the showroom and I would say, “I want you to ask me any question about any hot tub brand in the world.” And they’d ask me, and they could see—this guy literally knows more about all these brands than anybody in the world. I mean, I took it really seriously. That was one of the biggest reasons why they asked me to become a partner. But it all started with somebody punching me in the face—just getting it handed to me.   And that’s why I think we all need that sometimes. Get humbled, get flattened. That became a catalyst for me to obsessively learn, which led to me owning the company. We fought to grow the business over time. We were finally making headway and then 2008 comes. I really thought that was gonna be our year—it started off fine—but then when the crash came in September of that year, it just got worse and worse. And by January of 2009, it looked like we had to close the doors. So that meant bankruptcy. My two business partners were going to lose their homes. We were going to have to lay off all of our employees. We were borrowing money from our parents to make payroll. We weren’t getting paid. It was completely desperate—credit cards maxed out. Unbelievable st

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  8. 2025. 07. 07.

    24: The Marcus Sheridan Episode

    In this episode of the Huge Transformations Podcast, Sid Graef interviews keynote speaker and best-selling author Marcus Sheridan, known for his book They Ask, You Answer and his newest release, Endless Customers. Marcus dives deep into the changing landscape of trust in marketing, emphasizing why home service businesses must focus on radical transparency and self-service experiences to win customers in 2025 and beyond. Listeners will learn why traditional marketing tactics are becoming less effective in the AI-driven world, how to use video and pricing estimator tools to generate 3–5x more leads, and the "Big 5" questions every business must answer to earn trust and drive conversions. Marcus breaks down the four pillars of a known and trusted brand and shares powerful real-world examples that business owners can implement immediately. If you're a service business owner ready to stand out, dominate your local market, and future-proof your lead generation, this conversation is a must-listen. Resources The Huge Insider newsletter signup The Huge Insider podcast downloadable action guide The Foundations platform trial offer The Huge Mastermind info page Facebook Group Marcus Sheridan's website Marcus Sheridan on LinkedIn Endless Customers book site River Pools Price Guide AI   Transcript:    Hello everyone. Welcome to the Huge Transformations podcast. I'm Sid Graef Outta Montana. I'm Gabe Torres here in Nashville, Tennessee. And I'm Sheila Smeltzer from North Carolina, we are your hosts and guides through the landscape of growing a successful home service business. We do this by interviewing the best home service business builders in. The industry folks that have already built seven and eight figure businesses and they want to help you succeed. Yep. No fake gurus on this show, just real life owners that have been in the trenches and can help show you the way to grow profitably. We get insights and truths from successful business builders, and every episode is 100% experience. 0% theory. We are going to dig deep and reveal the good, the bad, and the ugly. Our guests will share with you the pitfalls to avoid and the keys to winning. In short, our guest will show you how to transform your home service business into a masterpiece. Thanks for joining us on the wild. Journey of entrepreneurship. Let's dive in. Welcome back to the Huge Transformations podcast. This is Sid. I'm your host today, and today we've got a really special treat, and that is Marcus Sheridan. Marcus Sheridan is best known for his, uh, bestselling book. They ask You Answer. He just published a new book in April of this year, 2025, and it's titled Endless Customers. Marcus is going to be keynote. Presentation or the keynote speaker at the huge convention this year in Nashville, Tennessee. Tennessee, uh, August 22nd. 2025. So Marcus is really sharp. When we did this recording, uh, we were actually on our live stream for the huge convention. So it's not a traditional interview like we normally do, but really insightful Guy knows his stuff when it comes to generating customer leads and making sure that your calendar's full. He's got it down. But the most important thing that he teaches is how you can become the most trusted. Company in your industry, in your marketplace, and that carries a value far beyond just getting more leads. So I hope you have the opportunity to take notes or listen to it twice or whatever. 'cause Marcus said really shares some gold and drop some value here that, uh, is hard to overstate. All right, so he is really great. I hope you enjoy everything about this episode. Meet Marcus Sheridan. They ask you answer endless customers. This one is red hot. Talk to you soon. Welcome to the show, Marcus Sheridan. This is the huge live show. I'm really glad you're here. How, aside from the storm at your house, how are things going man? Well, thank goodness for home generators and uh, the thunder is rolling outside. We've got a tree down across the driveway. Uh, but it's all good, man, and I'm excited to be, uh, talking about the subjects that we're gonna be discussing tonight because. It's a big deal. There's a lot of change happening in the world right now. Uh, businesses feel a little bit confused, right? So this is an important time in the history of the world, and there's a lot of opportunity for those that understand how to take advantage of those opportunities. So, yeah, I'm ready to get into it, buddy. Oh, okay. Good. So, excuse me, uh, for those of you joining us live, thank you very much. Our guest tonight as Marcus Sheridan. Marcus, you're gonna be our. One of our keynotes at the huge convention on Friday, August 22nd. I hope I did that. Yeah. August 22nd. And, uh, I'm really looking forward to it. It was a couple years ago, a buddy of mine's got a, a substantial business in Denver. He's like, Hey, you gotta check out this book. You're probably familiar to you. They ask you answer, and this is the first one that you published in 2017. Um, and I'm like, well, that, that sounds so simple. And he is like, it is. Like the concept is like, it's just truth and it's way human nature works. So, um, with that, you, you mentioned, uh, you know, like things are moving really fast right now and I was excited. I did get a copy of your second book, the one that's just released, uh, April 15th this year. Endless customers with. The speed and challenge of changes in business and internet and ai and in short attention spans. Let's start with what are the principles, uh, for business or for the, the methodology you teach? Like, what are the principles that are never gonna change no matter what technology does? Yeah, and I think that's, I, I like the question a lot because you can build businesses on, on, on platforms temporarily. You can build them on principles forever. And when it comes to your sales and marketing strategies, you really wanna be principle driven. So that's why if I said to you as a business, uh, is trust gonna be fundamental to your organization in five years, you'd say yes. 10 years you'd say Yes, 20 years you'd say yes. If I said, is Facebook gonna be fundamental in five years? You'd say, I have no idea. Google. I don't know. Right? Yeah. Because these are platforms that are gonna come and go, but trust is the centerpiece of every business. It's the battle that we're in every single day. So endless customers, the payoff of that book, it is a system that shows you how to become the most known and trusted brand in your market. And these are, these are. Uh, components of business that are truly built to last, and they're gonna be evergreen in terms of their importance. And that's why, you know, whenever you're debating about a sales or marketing strategy, one of the first questions you should start with would be, yeah, but if we did this, would it induce more trust? The answer is yes. Well, you need to go in solution mode and stop saying to yourself, well, there's no way we could do this. Yeah, a hundred percent. So, uh, and I'm gonna segue a second, uh, as you're joining us live, guys, thanks for being here. First of all, uh, go ahead. We're gonna give away a couple of tickets to the huge convention later in the show about about 15, 20 minutes from now. And if you would like to win a ticket, all you need to do is this one. Go ahead and take this live stream and share it into a group or two that you frequent. And then just report back and hit the comment and say, Hey, I'm here. I shared in the group. And, uh, then we're gonna ask a question later. The first person to answer of course, wins the ticket and it's gonna be fun. So we're gonna do that in just a few moments. Excuse me. So, um, we go back to like the, the root of the issue is trust and the, the old sales strategy forever, or just business strategy or saying. People do business with people they know, like, and trust. That's right. Yeah. It's never gonna go away. It's more true than ever today. Mm-hmm. Yeah. So, um, I've got a, I've got a handful of questions for you and we'll just like, if it's okay with you, we'll just run and see how, how the conversation goes, see where it goes. Try not to make it super standard, but with, uh, with one of the core principles in they ask you answer and, and what you did with the pool company in 2000. Did you start the, the concept in 2008 when the economy tanked? That's right. That's right. I started a swimming pool for those that are listening, I started a, a swimming pool company called River Pools in 2001. Uh, you know, we have the crash of 2008. Looks like we're gonna lose the business. I. We ended up really leaning into the changing buyer and this thing that today we might refer to as content marketing, inbound marketing, whatever you wanna call it. But make a long story short, we became obsessed with our customer's. Questions, worries, fears, issues, concerns. We said, we're going to be the best teachers in the world when it comes to, in our case, fiberglass swimming pools. And we became like the Wikipedia of pools, if you will, the most traffic swimming pool website in the world. And that framework, which I called, they Ask You Answer, became a book. That book became a bestseller. Now the third edition is actually called Endless Customers. So that's the, that's the timeline of what has been 20, you know, 20 years. Yeah. There's some up two decades in a sentence. Yeah, yeah, yeah. So with one of the, the, uh, you know, the, the principles there, it was, uh, extreme transparency. Mm-hmm. Lot of people are not really, you know, maybe they're not, eh, they're so, so comfortable with being transparent. You know, in the world of social media, people like to look good and be, you know, you see the highlight reel online, extreme, transparent, like, how far do you go? Well, I mean, to me this is just really, really common sense. I mean, if you are being asked the q

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Welcome to the Huge Transformations Podcast—your go-to source for building a thriving, profitable home service business! Hosted by Sid Graef from Montana, Gabe Torres from Nashville and Sheila Smeltzer from North Carolina, this show is all about real talk with real business owners. We dive deep with industry leaders who have built 7- and 8-figure home service companies and are eager to share their hard-earned wisdom. No fake gurus here—just straight-up insights from entrepreneurs who’ve been in the trenches. Every episode is packed with 100% real-world experience and 0% theory. Expect unfiltered conversations about the wins, the setbacks, and everything in between. Our guests reveal the costly mistakes to avoid and the strategies that actually work, giving you the tools to transform your business into something extraordinary. Ready to take your home service business to the next level? Let’s dive in!