Human x AI: Unscripted

Ashish Garg

Hosted by Ashish Garg, Co-Founder & CEO of Eltropy, Human x AI: Unscripted explores the human side of AI through candid conversations with leaders, innovators, and thought leaders reimagining banking with AI.

  1. APR 2

    Ep 32 - The AI Dilemma: A CEO’s Honest Take on Fraud, Fear, and Human Value

    AI is changing everything. But what if its biggest impact isn’t replacing humans, but redefining what truly matters? In this episode of Human x AI, Charles Frederickson, CEO of Stanwood Area Federal Credit Union, shares a grounded and inspiring perspective shaped by decades in the industry. He’s seen transformation before, but nothing like this. Charlie doesn’t just talk about the potential of AI; he addresses the tension. The fear. The uncertainty. From fraud risks to job disruption, he openly acknowledges the challenges that come with a rapidly evolving world. But here’s where his perspective shifts. Instead of focusing on what AI might take away, Charlie highlights what it gives back - time. Because at the heart of it all, human connection still wins. AI can process information, automate tasks, and even mimic conversation. But it can’t feel joy. It can’t understand emotion. It can’t replace the meaning behind human interaction.

    14 min

  2. APR 2

    Ep 31 - Caregiving, Credit Unions & AI: Shirley Senn on the Human Side of Technology

    AI isn’t replacing humans. It’s revealing what makes us human. In this deeply personal episode of Human x AI, Shirley Senn (Chief Community Development & Impact Officer at New Orleans Firemen’s FCU) shares a perspective shaped by 34+ years in credit unions, and a life moment that changed everything. From starting her career in the early ’90s, when technology was barely part of the equation, to now building her own AI agents, Shirley has seen the evolution firsthand. But this conversation goes far beyond AI tools and trends. Shirley breaks down why AI should never replace human connection, but instead amplify it. She talks about the fear many teams feel today, and why that fear exists. More importantly, she reframes the narrative: AI isn’t here to take your job, it’s here to give you back time to do the work that actually matters. This episode isn’t about what AI can do. It’s about what humans can become when AI supports them the right way.

    15 min

  3. APR 1

    Ep 30 - "No Layoffs Since 1957" - Mid Oregon CU CEO Kevin Cole on Building AI Around People

    Kevin Cole, CEO of Mid Oregon Credit Union, is refreshingly honest about where he stands and what finally moved the needle. In this episode, recorded live at GAC 2026 in Washington, DC, Ashish sits down with Kevin, a 28-year credit union veteran who went from predatory lending to purposeful banking and never looked back. They get into what it really looks like to deploy AI inside a credit union, why human connection is the last true competitive differentiator, and why Mid Oregon has never laid off a single employee since 1957. Kevin shares how Eltropy Voice+ is their first step into conversational AI, and why he walked out of an AI hackathon in Hawaii with a product pitch so good he would have funded it himself. But underneath all the technology talk is something bigger, a belief that no AI system can replicate a culture where people actually care. Where employees show up not for a paycheck but for a purpose. Where members get to choose how they want to be served, and the credit union's job is simply to make every option great.

    12 min

  4. APR 1

    Ep 29 - AI Is Either the Great Equalizer or the Great Divider, CEO Dan Apfel on Human x AI

    What if AI's greatest gift to community banking was more time for the human moments that actually matter?In this episode, Ashish sits down with Dan Apfel, CEO of Genesee Co-op Federal Credit Union in Rochester, New York, a CDFI credit union built on one simple belief: everyone deserves access to a fair and equitable financial system. Dan is warm, opinionated, and full of hope for what AI can do for the communities that need it most. Dan believes AI has the power to be a true equalizer, giving small credit unions access to products, services, and capabilities that were once only available to the big players. He's already vibe coding his heat pump with Claude and dreaming of the day a two-person engineering team can build what once took a hundred. The future, for Dan, is full of possibilities. But at the heart of it all is something no algorithm can replace, the relationship. The loan officer who asks "what happened?" The staff member who knows your family. The moment someone walks in struggling and leaves feeling seen, heard, and supported. Sometimes that means a handshake. Sometimes it means a hug. This is a conversation about building technology that serves people, not the other way around.

    16 min

  5. APR 1

    Ep 28 - Jeffrey Staw on the Coupon Theory of AI: Sometimes You Want the Machine, Not the Human |

    What does it mean to serve people who run into burning buildings when everyone else runs out? In this episode, recorded live at GAC 2026 in Washington, DC, Ashish sits down with Jeffrey Staw, Chief Information and Innovation Officer at Firefighters First Credit Union, for a conversation that's equal parts mission-driven and forward-thinking. Firefighters First isn't your typical credit union. With 16 branches across 7+ states and a field of membership exclusively for active and retired firefighters, they operate less like a financial institution and more like a family. That tight, purposeful bond is everything, and Jeffrey's job is to make sure AI strengthens it, not dilutes it. They get into the big questions: How do you scale emotional connection? When is AI the better choice over a human interaction? And why is the fear around AI and jobs largely overblown? Jeffrey brings a refreshingly grounded, no-hype take - from his days at Open Technology Solutions supporting three of the largest credit unions in the country, to now applying big-institution lessons at a credit union with a crystal-clear north star: Is this best for the firefighter?

    13 min

  6. MAR 31

    Ep 27 - Why Human Connection Is Still Your Biggest AI Advantage, Krassi Kassabov on Human x AI

    Most leaders talk about AI adoption. Krassi Kassabov, Chief Strategy Officer at Lake Trust Credit Union, actually stopped a team meeting, dedicated an hour to fear, and asked everyone: what scares you about this? What he heard and how he responded, is a blueprint for any leader navigating the human side of AI.In this conversation with Ashish Garg, Krassi gets into the real mechanics of how Lake Trust is deploying AI across contact staff, marketing, and internal knowledge systems. But more importantly, he makes the case that the most valuable skills in an AI world aren't technical, they're deeply, irreducibly human. A conversation rooted in trust, migration, community banking, and what it actually means to be human in an age of machines.

    16 min

  7. MAR 30

    Ep 26 - "Humans Are Exception Processors": Matt Stegall on AI, Collections & the Human Touch

    What happens when AI meets one of the most human, emotionally charged parts of finance - collections?In this episode of Human by AI, Ashish Garg sits down with Matt Stegall (Assistant Vice President of Member Solutions & Advocacy at Vantage Credit Union) to unpack the real story behind AI in collections.From personal credit mistakes that leave lasting scars to the role of empathy in moments of financial crisis to the big question everyone’s asking, will AI take our jobs?This conversation goes beyond the hype. You’ll hear why collections today is less about “bad debt” and more about life-shock events. How AI is actually making teams more productive, not replaceable. Where automation works—and where only humans can step in. The importance of connection, empathy, and trust in financial recovery, and practical advice for the next generation navigating an AI-driven world.

    14 min

  8. MAR 20

    Ep 25 - Beach Cleanups, Costco Cards & AI: Jesus Garcia on Leading with Heart in the Age of AI

    What does it look like when a credit union doubles in size, and doubles down on its people at the same time? Jesus Garcia, Chief Experience Officer at OceanAir Federal Credit Union in Oxnard, California, has a front-row seat to that story. In this episode of Human x AI, Ashish Garg sits down with Jesus to explore how OceanAir is deploying AI — starting with an Employee Assist tool that acts as an always-on co-pilot for staff — while never losing sight of what makes community banking special. From beach cleanups to food drives to a brilliantly simple Costco credit card strategy, Jesus makes a compelling case that the human touch isn't just a nice-to-have — it's the whole point. They also tackle the fear question head-on: what do you tell frontline employees who are worried AI will replace them? Jesus' answer is clear — at OceanAir, no one gets laid off. AI makes people better, not redundant.

    14 min
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About

Hosted by Ashish Garg, Co-Founder & CEO of Eltropy, Human x AI: Unscripted explores the human side of AI through candid conversations with leaders, innovators, and thought leaders reimagining banking with AI.

Information

  • Creator
    Ashish Garg
  • Years Active
    2025 - 2026
  • Episodes
    33
  • Rating
    Clean
  • Copyright
    © Ashish Garg
  • Show Website
    Human x AI: Unscripted