humanscape

The humanscape podcast by humanworks8 helps leaders bring work to life and life to work—sharing bold ideas, real wisdom, and people-first practices to shape the future of work.

  1. 08/19/2025

    Reimagining Senior Living Through People-First Leadership with Kristin Ferge & Gia Mattioli-Tolfa

    What happens when "Enjoy Life" isn't just a tagline, but the heartbeat of an entire senior living culture? Shawn and Sarah sit down with Kristin Ferge and Gia Mattioli-Tolfa of Capri Communities to explore how compassion, culture, and creativity are transforming the senior living experience. 💡 From empathy-fueled hiring and thoughtful onboarding to surprise moments of gratitude, Kristin and Gia share how Capri puts people first, residents and staff alike. You'll hear about their "Four for Five" schedule that's rewriting the rules of retention, how a stack of CARES cards is powering culture from the ground up, and why a t-shirt at a symposium can symbolize something much bigger. ❤️ Whether you're leading people, navigating change, or just love stories that celebrate connection, this one's packed with meaningful moments, unexpected insights, and a whole lot of heart.   Additional Resources: Connect with Kristin on LinkedIn Connect with Gia on LinkedIn Follow Capri Communities on LinkedIn Learn more about Capri Communities Connect with Shawn on LinkedIn Connect with Sarah on LinkedIn Learn more about humanworks8 Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Empathy and adaptability are essential traits in people-first roles. Strong onboarding ties company values to everyday actions. Consistent recognition, big and small, fuels engagement. Flexible scheduling and financial wellness tools boost retention. Small, intentional moments build lasting culture.

    41 min

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5
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5 Ratings

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The humanscape podcast by humanworks8 helps leaders bring work to life and life to work—sharing bold ideas, real wisdom, and people-first practices to shape the future of work.

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