IAOP PULSEcast

IAOP PULSEcast

This is IAOP PULSEcast, where we explore topics big and small affecting the world of collaborative partnerships. From AI and RPA to governance, contracts, digital technologies, outsourcing, impact sourcing and more, PULSEcast covers the latest trends and best practices to keep you educated and informed. http://www.iaop.org

  1. Apr 6

    Episode 31: Poland Is Ready. Are You? — with Wiktor Doktor, Pro Progressio

    Poland has quietly become one of the world's most sophisticated outsourcing markets — and most US firms still haven't taken a serious look. In this episode, IAOP sits down with Wiktor Doktor, founder of Pro Progressio and a leading voice in Poland's BPO and GBS ecosystem, to explore what makes Poland a compelling — and often underestimated — destination for global service delivery. With over 500,000 professionals working across 1,000+ centers in 14+ cities, Poland offers the scale of a mature market with the energy of one still on the rise. Wiktor breaks down the regional strengths, the talent pipeline, what companies get wrong when entering the market, and why the Tri-City region is drawing increasing attention from global buyers. We also preview what Wiktor will be bringing to Outsourcing World Summit 2026 in Chicago (April 28–30) as part of IAOP's Know Before You Go panel — and how IAOP members can access complimentary tickets to experience Poland firsthand at the Follow the Leaders conference, May 27–28. If you're thinking about European delivery, risk diversification, or simply want to understand where the smart money is looking next — this conversation is your starting point.

    27 min

  2. 06/23/2025

    Episode 30 - IAOP Insights: Live from OWS25 - The Road Ahead

    The Road Ahead: Expert Insights on Overcoming 2025’s Biggest Challenges from IAOP's Global Advisors Moderated by Mark Voytek, COP, Chief Advisor of Thought Leadership, IAOP, Founder and Managing Partner, Voytechnology Partners and Member of IAOP's Leadership Hall of Fame Panelists: Todd Hintze, Partner, Wavestone; Anupam Govil, COP, Managing Partner, Avasant; Juan Coronado, Managing Director, Deloitte Consulting; Boris Abezgauz, Partner, Strategy&, part of the PwC network; Megh Desai, Managing Director, KPMG As we step into an era marked by rapid changes and uncertainties, the role of strategic guidance has never been more crucial. This panel brings together top global advisors from IAOP to delve into the complexities of the current global landscape—spanning geopolitical shifts, economic fluctuations, technological revolutions, and workforce transformations. Experts will share invaluable insights on how businesses are navigating these turbulent waters, focusing on mitigating risks associated with outsourcing, adapting to AI-driven changes, addressing talent shortages, and complying with complex regulatory frameworks.

    1h 11m

  3. 05/30/2025

    Episode 29 - IAOP Insights: Live from OWS25 - Inspiration Applied

    Inspiration Applied Kevin Parikh, COP, Chairman & CEO, Avasant, and Member of IAOP's Leadership Hall of Fame In today’s hyper-competitive and tech-driven world, the pace of innovation is accelerating at an unprecedented rate, reshaping industries and redefining how businesses operate. This keynote explores how organizations can harness the power of next-generation technologies to drive innovation, enhance productivity, and achieve sustained growth. It will delve into the application of these technologies to optimize sourcing strategies, unlock new levels of efficiency and innovation, and transition from traditional managed services to tech-enabled, outcome-based service delivery models. Additionally, the discussion will cover how enterprises can build resilience and adaptability to thrive in an evolving market shaped by cost pressures, talent shortages, and geopolitical risks. Attendees will gain actionable strategies for navigating the evolving outsourcing landscape, developing innovation-led sourcing models, and positioning their organizations for long-term success in a digital-first world. This session is essential for sourcing leaders and decision-makers aiming to leverage technological advancements for strategic advantage.

    39 min

  4. 06/07/2024

    Episode 28 - A View from the C-Suite: Suzanne Leopoldi-Nichols

    In this episode, Mark Voytek sits down with Suzanne Leopoldi-Nichols. Suzanne is an expert on Next-Gen Shared Services (NGSS) and Global Business Services (GBS).  She is a seasoned executive leader with an extensive background in transforming and optimizing GBS organizations across various industries.  With more than two decades of experience, Suzanne has established herself as a strategic visionary, driving change, innovation, and operational excellence.  Having led over 17,000 employees on six continents, Suzanne possesses a deep understanding of diverse cultural nuances and of navigating complex global operations.  Her GBS experience spans a vast array of functions, including brokerage, customer service, call centers, finance, human resources, information technology, legal, marketing, procurement, payroll, real estate, and world-class sales support. Suzanne has held key leadership positions in renowned companies, including WPP Plc., United Parcel Service (UPS), Archer Daniels Midland Company, and American Greetings.  In these roles, she led initiatives to create world-class GBS organizations, streamline operations, and drive significant cost savings. Suzanne was inducted into IAOP's Leadership Hall of Fame in 2020.

    38 min

  5. 06/07/2024

    Episode 27 - A View from the C-Suite: Kate Vitasek

    In the first podcast in the series, IAOP's Chief Advisor of Thought Leadership, Mark Voytek, sits down with Kate Vitasek, an international authority for her award-winning research and Vested® business model for highly collaborative relationships. Vitasek, a Faculty member at the University of Tennessee, has been lauded by World Trade Magazine as one of the “Fabulous 50+1” most influential people impacting global commerce. Her work has led to 7 books, including: Vested: How P&G, McDonald’s and Microsoft Are Redefining Winning in Business Relationships, Getting to We: Negotiating Agreements for Highly Collaborative Relationships, and Contracting in the New Economy. Vitasek has also been featured on CNN International, Bloomberg, NPR, and on Fox Business News. Follow the Vested movement at www.vestedway.com

    30 min

  6. 11/10/2023

    Episode 26 - Post-Pandemic Outsourcing: How Changes to Delivery Models Have Impacted Master Services Agreements

    From OWS23 Speakers: Peter George, Partner, Baker McKenzie Sam Kramer, Partner, Baker McKenzie The pandemic has had significant impact on outsourcing, particularly with respect to service delivery models and the work from home practices. In addition, the increased use of digital technologies, robotic process automation and artificial intelligence to manage pandemic risks is furthering these changes. This session examines how these changes have affected the process of negotiating Master Services Agreements and the terms and conditions that they comprise. Peter and Sam also review how changing delivery models impact security, privacy and liability allocation between buyers and providers and best practices based on what we have learned from the pandemic to future-proof outsourcing contracts.

    57 min

  7. 08/28/2023

    Episode 25 - IAOP's CEO sits down with...Susanne Richter-Wills, VP of Partnerships EMEA at ScaleHub

    In this episode of PULSEcast, IAOP's CEO, Debi Hamill, sits down with Susanne Richter-Wills, the VP of Partnerships EMEA at ScaleHub, to discuss crowdsourcing and the advantage of collective intelligence - both artificial and human - in bringing humans into the loop in new ways.

    14 min
  8. Episode 24 - IAOP's CEO sits down with...Vinny Sanchez, Global Co-Chair, Technology Transactions and Strategic Sourcing at DLA Piper

    12/29/2022

    Episode 24 - IAOP's CEO sits down with...Vinny Sanchez, Global Co-Chair, Technology Transactions and Strategic Sourcing at DLA Piper

    In the next installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat on digital technologies, transformation and what it all means for the industry's future with Vinny Sanchez, the Global Co-chair of DLA  Piper's Technology Transactions and Strategic Sourcing practice, who is highly recognized as a leading technology and outsourcing lawyer by The Legal 500 US and Chambers. Vinny advises clients in complex technology, strategic sourcing/outsourcing  and commercial transactions, including post-contract matters that arise during these relationships such as implementation/transition challenges, governance, audits and disputes. A  significant part of his practice also includes representing clients in digital transformation programs and supply chain management, including  Nth party risk, business continuity and data and cyber risks. He also advises clients in technology acquisitions, divestitures, and joint ventures; strategic alliances and collaborations; and the commercialization of technology and data assets.

    22 min
See All (32)

About

This is IAOP PULSEcast, where we explore topics big and small affecting the world of collaborative partnerships. From AI and RPA to governance, contracts, digital technologies, outsourcing, impact sourcing and more, PULSEcast covers the latest trends and best practices to keep you educated and informed. http://www.iaop.org

Information

  • Creator
    IAOP PULSEcast
  • Years Active
    2018 - 2026
  • Episodes
    32
  • Rating
    Clean
  • Copyright
    © IAOP PULSEcast
  • Show Website
    IAOP PULSEcast