In Before The Lock

Erica Kuhl & Brian Oblinger
  • 5.0 (21)
  • BUSINESS
  • UPDATED WEEKLY

In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.

  1. 🔓 109: Various forms of hybridity

    07/31/2024

    🔓 109: Various forms of hybridity

    Should your community be public, private, or a hybrid of both? What about free vs. paid? Erica and Brian break it all down.

    1h 38m
  2. 🔓 108: The Ericas

    07/09/2024

    🔓 108: The Ericas

    And The Erica Goes To…Erica! 🏆🥳 Brian is joined by a gaggle of family, friends, and co-workers to present Erica with awards on her birthday.

    1h 50m
  3. 🔓 107: Under the surface

    04/09/2024

    🔓 107: Under the surface

    Erica and Brian talk about the bones of your community and how they work together to create a cohesive experience. Previous episodes about the "above the surface" bits: 🔓 76: Combo pages 🔓 91: A list of links 🔓 101: They want the ugly Resources: Structures & Modalities Examples Permissions & Roles Template

    1h 11m
  4. 🔓 106: The Golden Hoodie

    03/05/2024

    🔓 106: The Golden Hoodie

    Brian and Erica deep dive into customer awards programs and how to get them right. 🔓 5: A whole bag of crap The Golden Hoodie Alteryx Excellence Awards

    1h 39m
  5. 🔓 105: Measurin' vibes

    01/30/2024

    🔓 105: Measurin' vibes

    Erica and Brian push back hard on the idea that measuring community ROI isn't important (we can't believe we had to talk about this or are typing this right now, but here we are). Measurement resources: 🔓 8: Just say No to Page Views 🔓 9: Everyone wants a cool dashboard 🧵 70: Behaviors and indicators 🧵 92: Early indicators Community Metrics Template Erica's blog:  It's All About That Data Brian's presentation on measuring ROI Course: Community Measurement Fundamentals

    56 min
  6. 🔓 104: A really great activation

    12/12/2023

    🔓 104: A really great activation

    Erica and Brian talk about their favorite community activations for in-person conferences.

    1h 38m
  7. 🔓 103: Part of the master plan

    09/12/2023

    🔓 103: Part of the master plan

    Brian and Erica discuss the launch of Community Strategy Academy. Use code INBEFORE at checkout for 15% off of any course, bundle, or membership.

    26 min
  8. 🔓 102: Scale, success, service, and hubs

    07/11/2023

    🔓 102: Scale, success, service, and hubs

    The state of the market, why Customer Success is driving community inside of organizations, and how we can partner to deliver value. Resources about CS + Community: Podcast: 🔓 34: The "S" stands for "Success" Blog: Building Scalable Customer Success Through Communities

    52 min
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5
out of 5
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About

In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.

Information

  • Creator
    Erica Kuhl & Brian Oblinger
  • Years Active
    2020 - 2024
  • Episodes
    109
  • Rating
    Clean
  • Copyright
    © 2021 In Before The Lock, LLC
  • Show Website
    In Before The Lock