100 episodes

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!

Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

Customer Service Academy Tony Johnson

    • Business
    • 4.7 • 31 Ratings

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!

Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

    Bring the Thankfulness and Dump the Excuses

    Bring the Thankfulness and Dump the Excuses

    In this episode, I talk about gratitude and moving on from excuses in the new year.  Happy Thanksgiving to you all!
     
    - This is an amazing time to show gratitude to your customers, employees, and your family
     
    - Small gestures, like giving away a turkey, still have value when coupled with a robsut recognition program
     
    - As we move into new year, dump the excuses about why something can't be done and embrace the spirit of possibilities
     
     
    It's time for the great service comeback!
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Tony Johnson Customer Service Expert | Author | Trainer | Speaker
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/c/RecipeforserviceNet
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:  https://vm.tiktok.com/owrTbL/
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
    Music: http://www.bensound.com

    • 20 min
    Building Trust by Delivering on Your Brand Promise With Jason Bradshaw

    Building Trust by Delivering on Your Brand Promise With Jason Bradshaw

    In this episode, I talk about the 3 principles to creating a customer focused culture. 
     
    - Great companies reduce gap between expectations and realty when it comes to customer service
     
    - You can create raving fans by adding value and connections with customers before and after the sale
     
    - When you deliver on your promise consistently and honestly, you will build trust with your customers
     
    - Minimize pain to your employees so they pass that ease along to customers

    Learn more about Jason at https://www.jasonsbradshaw.com/
     
     
    It's time for the great service comeback!
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Tony Johnson Customer Service Expert | Author | Trainer | Speaker
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/c/RecipeforserviceNet
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:  https://vm.tiktok.com/owrTbL/
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
    Music: http://www.bensound.com

    • 37 min
    What Halloween Horror Nights Taught Me About Customer Price and Value Perception

    What Halloween Horror Nights Taught Me About Customer Price and Value Perception

    This week I share what I learned about price, value, and buying preferences from Universal Studios Orlando's Halloween Horror Nights.
     
    - They are transparent about pricing and what you get for each level
     
    - They compare each level and make it easy to understand what you are purchasing
     
    - They live up to their commitments and deliver (mostly) on their promise for the RIP Experience.
     
     
    It's time for the great service comeback!
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Tony Johnson Customer Service Expert | Author | Trainer | Speaker
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/c/RecipeforserviceNet
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:  https://vm.tiktok.com/owrTbL/
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
    Music: http://www.bensound.com

    • 16 min
    A Proven Service Recovery Model When Things Go Wrong

    A Proven Service Recovery Model When Things Go Wrong

    In this episode, I share a bit about the current state of customer service in the market, particularly with Disney here in Central Florida.  I also share my proven method of service recovery and issue resolution.
     
    - Listen and Empathize with your customers when there is a probelm
     
    - Empathize and Aplogize or Acknoledge the problem
     
    - Resolve the issue and Notify leadership so that the solution is scaled and the issue is not repeated
     
     
    It's time for the great service comeback!
     
    https://www.igniteyourservice.com/
     
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Tony Johnson Customer Service Expert | Author | Trainer | Speaker
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/c/RecipeforserviceNet
    Twitter:  https://twitter.com/The_TonyJohnson
    Instagram: https://www.instagram.com/THE_TONYJOHNSON/
    Tik Tok:  https://vm.tiktok.com/owrTbL/
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
    Music: http://www.bensound.com
     

    • 19 min
    10 Customer Experience Rules For Business Success

    10 Customer Experience Rules For Business Success

    In this episode, I share my 10 Customer Service Rules.  Keep these in mind as you develop your CX strategies and programs.  
     
    It's time for the great service comeback!
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Tony Johnson Customer Service Expert | Author | Trainer | Speaker
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/c/RecipeforserviceNet
    Twitter:  https://twitter.com/ServiceRecipe
    Instagram: https://www.instagram.com/recipeforservice/
    Tik Tok:  https://vm.tiktok.com/owrTbL/
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
    Music: http://www.bensound.com

    • 22 min
    Are You Recession-Proofing Your Business Through Customer Experience?

    Are You Recession-Proofing Your Business Through Customer Experience?

    In this episode, I talk about how to use the Experience Standards to ensure your business grows during the recession.
     
    - Use Customer Experience (CX) as a differentiator
     
    - Keep quality and value in mind as you set prices and offer services
     
    - As you collect feedback, make sure your customers know how you are using their comments to improve service for them
     
     
    It's time for the great service comeback!
     
    Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
     
    Tony Johnson Customer Service Expert | Author | Trainer | Speaker
     
    Check out my FREE Resources and Training Tools:
    Web: https://www.igniteyourservice.com/
    YouTube: https://www.youtube.com/c/RecipeforserviceNet
    Twitter:  https://twitter.com/ServiceRecipe
    Instagram: https://www.instagram.com/recipeforservice/
    Tik Tok:  https://vm.tiktok.com/owrTbL/
    Facebook:  https://www.facebook.com/tonyjohnsoncx/
     
    Music: http://www.bensound.com

    • 21 min

Customer Reviews

4.7 out of 5
31 Ratings

31 Ratings

Johntrue ,

Dynamic, insightful, and actionable customer experience podcast

Tony does a fantastic job getting the best out of his guests in short episodes that go to the heart of customer experience matter.

Readhead 65 ,

Practical and actionable

Tony’s approach is so practical and conversational. Everyone I’ve listened to had so many great nuggets!

foggygurl ,

Actionable real-world tips for service pros

Tony digs into all types of service areas with his guests. The result are nuggets of #custserv gold!

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