The Navigating Dental Insurance Podcast

The Navigating Dental Insurance Podcast

This podcast is dedicated to helping dentist navigate through the challenges of dental insurance.

  1. 4d ago

    Your Practice Is Full. So Why Isn’t It Growing? with Genevieve Poppe

    What if dental insurance isn’t just limiting your reimbursements—it’s limiting how your team thinks? Jordon Comstock welcomes dental practice consultant Genevieve Poppe for a candid conversation about the insurance mindset keeping practices busy, overwhelmed, and stuck at a revenue ceiling. They explore how an obsession with insurance estimates can distract teams from helping patients accept the care they need—and why a full schedule doesn’t always mean a productive practice. Genevieve explains how to shift treatment conversations from “if” patients will proceed to “how” they can move forward, stop making assumptions about patients’ budgets, and build confidence around financial conversations. They also discuss PPO transitions, membership plans, and how clear roles, scorecards, and accountability help practices turn effort into results. In this episode: The hidden cost of insurance administration.Why teams may unintentionally teach patients to think only about coverage.The difference between scheduling to be full and scheduling to be productive.Helping insured patients navigate out-of-network care.How EOS, leadership, and measurable expectations help practices get unstuck.Resources Poppe Practice Management — Connect with Genevieve and explore practice coaching.Contact Genevieve’s team — Ask about a consultation.BoomCloud — Explore dental membership plan software.Entrepreneurial Operating System — Learn about the operating framework discussed in the episode.

  2. Sep 25

    We Dropped Delta: The Truth About Dropping PPOs

    What REALLY happens when a dental practice drops its biggest PPO? In this episode of the Automatic Patient Podcast, I sit down with Dr. Dan Nelson to talk about what happened after his practice went completely out of network—including dropping Delta Dental, which represented roughly 51% of their patient base. We get into the stuff nobody talks about: What happened to the hygiene schedule How many patients they expected to lose Why going out of network requires a financial safety net How they prepared patients before the PPO exit The systems they built to reactivate patients and refill hygiene Why membership-plan patients became some of their most valuable patients How recurring revenue changes the economics of a dental practice Why you should build the alternative before you drop the PPO Dan also shares the challenges honestly. Going out of network wasn't magically easy—but seven months later, the practice was still growing, had added an associate, and had expanded into another location. If you've ever thought about reducing PPO dependence, this conversation is worth watching before you make the jump. 👉 Learn more about Elevation Association:https://www.elevationassociation.com/ Elevation Association helps independent dentists with community, coaching, systems, leadership, and practice growth. 👉 Create your BoomCloud account:https://boomcloudapps.com/ BoomCloud helps dental practices create, manage, automate, and grow their own in-house membership programs while building recurring revenue and stronger direct patient relationships. The big takeaway: Don't drop your PPO and then try to figure out what comes next. Build the financial safety net first. Then make the move from a position of strength.

  3. Sep 18

    The PPO Tax Is Crushing Dental Profits: What Private Practices Can Learn from DSOs with Steve Parker

    Dental practice revenue is barely growing while expenses continue climbing. So where is the profit supposed to come from? In this episode of the Navigating Dental Insurance Podcast, Jordon Comstock sits down with Steve Parker of The Profitable Dentist to talk about the changing economics of private practice dentistry — and why simply being a great clinician is no longer enough to guarantee a profitable business. Steve has spent years helping private-practice dentists understand the business side of dentistry, and in this conversation, he explains how DSOs have changed the competitive landscape. But the lesson isn’t necessarily that private dentists should fear DSOs. It’s that they should learn from them. DSOs understand procurement. They negotiate aggressively. They manage overhead. They watch revenue. They understand patient acquisition costs. And they treat the dental practice like an actual business. Private practices have to do the same. Jordon and Steve dive into what happens when a practice writes off 30%, 35%, or even 40% of production through PPO contracts — and why those write-offs may be one of the most expensive patient-acquisition strategies in dentistry. They also discuss why dropping every PPO overnight can be a disaster. A smarter strategy is to identify the worst-performing plans, understand the economics, build recurring revenue through a membership program, and gradually reduce dependence on insurance. The goal isn’t necessarily to become 100% fee-for-service. The goal is to take back control of the business. Steve also explains how group purchasing organizations can help independent practices gain some of the buying power historically enjoyed by DSOs, while membership plans can help practices improve the revenue side of the equation. This is a practical conversation about how dentists can protect private practice, improve profitability, and build a business that works for them — instead of working harder every year just to stay in the same place. In This Episode You’ll learn: Why dental practice revenue and expenses are moving in opposite directions What DSOs have taught the dental industry about running practices at scale Why private practices need to think more like business owners How PPO write-offs function like an extremely expensive marketing expense Why a $1 million practice writing off 35% could be giving up roughly $350,000 in production How low reimbursement can quietly destroy margins even while cash is still coming in Why practices shouldn’t blindly drop every PPO at once How to identify the worst-performing insurance relationships first Why membership plans can provide a financial safety net during a PPO transition How recurring revenue helps practices avoid starting every month at zero Why patients tied to your practice through value may be more durable than patients tied to an insurance network How GPOs can help independent practices lower supply, technology, and service costs Why improving the top line and controlling expenses both matter How private-practice dentists can learn from DSOs without selling to one Why strong clinical skills alone don’t guarantee a profitable practice Resources The Profitable Dentist Steve Parker and The Profitable Dentist provide education, articles, videos, courses, and business resources specifically for independent dental practice owners. Website: theprofitabledentist.com Steve mentions that the site includes thousands of pieces of educational content and a growing library of legacy dental-industry material. TPD Vault The Profitable Dentist is bringing decades of dental education and industry content into its digital ecosystem through the TPD Vault, including historical presentations and educational material from influential voices in dentistry. TPD Advantage Steve discusses TPD Advantage, a buying-group/GPO-style resource designed to help private practices gain access to better pricing on products and services. This can include areas such as supplies, equipment, technology, staffing resources, and professional services. BoomCloud BoomCloud helps dental practices create and manage patient membership programs that generate recurring revenue and reduce dependence on PPO reimbursement. A practice considering reducing PPO participation can first build its membership base, create predictable recurring cash flow, and then strategically evaluate which insurance relationships are worth keeping.https://boomcloudapps.com/

  4. Sep 4

    AppleCare for Teeth: How Dental Warranty Protects Patients and Practices

    What if patients could protect their dental treatment the same way people protect their iPhone with AppleCare? In this episode, Jordon Comstock sits down with Jared Parente to talk about a different approach to restorative and cosmetic dentistry: protecting the work after the treatment is completed. Jared describes the model as “AppleCare for teeth.” Patients can opt into protection for qualifying treatment, giving them added confidence that if something happens years later, they can return to the practice without facing another large unexpected bill. And it solves an uncomfortable problem for dentists too. Instead of having the awkward conversation about whether a crown, veneer, or other restoration should be repaired at no charge, the protection model creates a structure where the patient can be taken care of while the dentist can be compensated for doing the work again. Jared and Jordon discuss how this creates a better experience for both sides of the chair—and why protecting treatment may become an increasingly important part of building patient trust and loyalty. In this episode, you’ll learn: Why Jared describes the concept as AppleCare for teeth How treatment protection works for restorative and cosmetic dentistry Why unexpected treatment failures create tension between patients and practices How protection plans can eliminate awkward financial conversations Why patients value knowing their investment is protected How practices can take care of patients without automatically absorbing the cost of replacing treatment Why this model can create a genuine win-win between the patient and the dental practiceResources Dental Warranty Learn more about Jared Parente and treatment protection for dental practices and patients. BoomCloud Build and manage a dental membership program designed to create recurring revenue and strengthen the direct relationship between your practice and your patients.

  5. Aug 21

    Outsmarting Insurance Denials with Ericka Aguilar

    Why the ADA's latest financial data signals a growing profitability problem for dental practices The rise of AI-generated insurance denials and what practices can do about them Why diagnosis codes are changing dental billing forever The biggest mistakes offices make when handling insurance appeals Why fewer than 1% of denied claims are appealed—and why that's costing practices thousands Understanding Prompt Pay Laws and how they can increase collections How to identify insurance company violations and hold payers accountable Documentation, clinical notes, and attachment strategies that strengthen claims Why clean claims matter more than ever The legal architecture behind successful insurance billing How recurring revenue from membership plans helps practices weather economic uncertainty The strategy successful practices use before dropping PPOs Real-world case studies of practices generating over $50,000 per month in recurring membership revenue Why membership patients accept significantly more treatment than PPO or cash patients Common mistakes practices make when managing membership plans manually Leadership and implementation tips for successfully launching a membership program Building long-term practice value with recurring revenue Resources Mentioned BoomCloud: https://boomcloudapps.com Fortune Billing Solutions: https://dentalbillingdoneright.com Ericka Aguilar Instagram: @DentalBillingCoach TikTok: @DentalBillingCoach Navigating Dental Insurance Podcast Automatic Patient Podcast Front Office Formula Podcast Key Takeaway "The practices that thrive over the next decade won't just collect more—they'll build recurring revenue, reduce dependence on PPOs, and create financial freedom through smarter systems and stronger patient relationships."

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This podcast is dedicated to helping dentist navigate through the challenges of dental insurance.

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