CX Show: Conversations on Customer Experience

SaleMove
  • 5.0 (3)
  • BUSINESS

The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.

  1. 11/12/2019

    The Effortless Member Experience

    The Effortless Member Experience by SaleMove

    59 min
  2. Going Digital First at RFG with Shannon Spotswood

    01/18/2019

    Going Digital First at RFG with Shannon Spotswood

    On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Shannon Spotswood, president of RFG Advisory, a professionally managed hybrid RIA dedicated to supporting advisors and their clients best intentions.

    39 min
  3. Creating Contact Center Leaders with Jim Rembach

    12/06/2018

    Creating Contact Center Leaders with Jim Rembach

    On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Jim Rembach, president of Call Center Coach, an e-learning platform which develops contact supervisors skill sets for highly successful front line leaders.

    41 min
  4. The Wallet Allocation Rule with Luke Williams

    05/03/2018

    The Wallet Allocation Rule with Luke Williams

    In this episode of the CX Show, we speak to Luke WIlliams, Head of CX at Qualtrics, about the Wallet Allocation Rule and how businesses can gain a competitive advantage through customer experience.

    46 min
  5. Establishing a Customer Journey Strategy with Annette Franz

    04/26/2018

    Establishing a Customer Journey Strategy with Annette Franz

    In this episode of the CX Show, we speak with Annette Franz, Founder and CEO at CX Journey, Inc, about laying the groundwork for a successful customer experience strategy.

    32 min
  6. How to Offer Amazing Customer Service with Shep Hyken

    04/13/2018

    How to Offer Amazing Customer Service with Shep Hyken

    In this episode of the CX Show, we speak with Shep Hyken, Chief Amazement Officer at Shepard Presentations, about delivering an amazing customer service experience.

    51 min
  7. Customer Experience Enablement with Lynn Hunsaker

    03/29/2018

    Customer Experience Enablement with Lynn Hunsaker

    In this episode of the CX Show, we speak with Lynn Hunsaker, Chief Customer Officer at ClearAction Continuum, about organizational changes that need to take place before a change can be made to the customer experience.

    42 min
  8. Customer Journey Mapping with Jim Tincher

    03/08/2018

    Customer Journey Mapping with Jim Tincher

    In this episode of the CX Show, we talk to Jim Tincher, Journey Mapper-In-Chief at Heart of the Customer, about customer journey mapping and the importance of identifying and eliminating friction and pain points along the journey.

    39 min
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Ratings & Reviews

5
out of 5
3 Ratings

About

The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.

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