Quality Remarks - The Podcast

Keith Klain

Check out my show talking to interesting people in or around AI assurance, quality engineering, and technology management. About Quality Remarks Keith Klain is a technology leader, Chartered Management Consultant, writer and international speaker working across AI assurance, operational risk, quality engineering and management accountability. For more than 25 years, he has led global technology organisations and complex transformation programmes across financial services, consulting and enterprise technology. His current work focuses on how organisations evaluate AI-enabled systems, understand technology risk and determine whether the evidence supporting important decisions can actually be trusted. As an advocate for workforce development and social impact, he has designed and delivered technology training curriculum for non-profits to create technology delivery centers in disadvantaged communities. Keith is a contributing author to Taking Testing Seriously: The Rapid Software Testing Approach, has served as the Executive Vice President of the Association for Software Testing and has received multiple awards and recognition for his contributions to the software testing profession and diversity in tech. You can find Keith here: LinkedIn YouTube www.qualityremarks.com

  1. Aug 3

    QR Podcast - Ashley Hunsberger

    Ashley Hunsberger and I have known each other through the software testing community for years, sharing panels, conference stages and more than a few conversations about quality, leadership and the realities of working in technology.  As well as being super smart and a wealth of information about leadership and building learning teams, Ashley is just a great human being speaking with humility and self reflection in all her example packed stories. In this episode, we explore how her Master’s in Applied Industrial and Organizational Psychology has changed the way she thinks about managing teams, psychological safety, performance management, job design and the growing influence of AI on human work. Enjoy! Links in episode... https://qualityremarks.com/qr-podcast-test-automation-panel/ https://qualityremarks.com/qasymphony-qualityjam-2018-roundtable/ https://www.linkedin.com/in/gitteklitgaard/ https://www.blackboard.com/ https://amycedmondson.com/ https://en.wikipedia.org/wiki/Job_characteristic_theory https://www.linkedin.com/in/adammgrant/ https://brenebrown.com/hubs/dare-to-lead/ https://en.wikipedia.org/wiki/Job_crafting  You can find Keith here: LinkedIn YouTube www.qualityremarks.com

  2. Jul 21

    QR Podcast - Michael Bolton

    He’s the co-creator of Rapid Software Testing and the book Taking Testing Seriously and a really good friend of mine - on this episode of the QR Podcast Michael Bolton and I talk about the current state of software testing, where the profession is heading, and maybe (deep breath) just maybe we talk about something the two of us haven’t spoken about in public together -  AI in testing. It's a long one and we cover a LOT of ground, so strap in and enjoy! https://rapid-software-testing.com/ https://www.oreilly.com/library/view/taking-testing-seriously/9781394253197/ https://en.wikipedia.org/wiki/Great_Recession https://en.wikipedia.org/wiki/The_Big_Short https://en.wikipedia.org/wiki/The_Big_Short_(film) https://www.wheresyoured.at/ https://qualityremarks.com/the-coming-ai-jobocalypse/ https://qualityremarks.com/qr-podcast-jerry-weinberg/ https://claude.com/product/claude-code https://en.wikipedia.org/wiki/Ward_Cunningham https://www.jbrains.ca/ “On Magic Boxes” https://www.youtube.com/watch?v=okSZH4Co3Rw George Carlin “The Planet is Fine” https://www.youtube.com/watch?v=Kmo8sh77G6Y https://chatgpt.com/ https://en.wikipedia.org/wiki/John_Maynard_Keynes https://en.wikipedia.org/wiki/Michael_Burry https://www.theatlantic.com/technology/2026/07/generative-ai-engineering-disaster/687901/ https://conference.eurostarsoftwaretesting.com/conference/2024/programme/ https://www.mca.org.uk/mca-awards/finalists-2026 https://en.wikipedia.org/wiki/Enshittification https://www.linkedin.com/in/nate-custer-a2a02210/ https://www.linkedin.com/in/joepschuurkes/ https://smallsheds.garden/blog/2026/on-the-acceptance-of-genai/ https://www.linkedin.com/in/monettdiaz/ https://agileonthebeach.com/ https://writings.stephenwolfram.com/2023/02/what-is-chatgpt-doing-and-why-does-it-work/ https://spectrum.ieee.org/gpt-4-calm-down https://benlevinstein.substack.com/p/a-conceptual-guide-to-transformers-024 https://www.newyorker.com/contributors/anthony-lane https://www.linkedin.com/in/ebender/ https://en.wikipedia.org/wiki/Marshall_McLuhan You can find Keith here: LinkedIn YouTube www.qualityremarks.com

  3. 11/07/2025

    QR Podcast - Paul Holland

    Paul Holland is an expert at transforming how organizations test to be more efficient, valuable to stakeholders and finding important bugs fast. He’s built and lead test teams all over the planet and in my opinion, is probably the best hands-on test director I’ve ever worked with in my career. He’s one of my closet friends in the testing business having worked, taught, and spent some time in the barrel with each other and is always a good laugh. Listen in as we talk metrics, great test reporting, Taking Testing Seriously, training testers and just generally give each other a hard time…enjoy! You can find Keith here: LinkedIn YouTube www.qualityremarks.com

  4. 10/15/2025

    QR Podcast - Fiona Charles

    Fiona Charles is an absolute legend in the software testing world and I had the honor of sitting down with her to discuss tech ethics, the human side of technology, her adventures with Jerry Weinberg, and her award winning storied career. Fiona is an encyclopedia of software delivery techniques for communication, risk management, and how to delivery projects with integrity. I'll do my best to add in all the links to every resource she mentioned so enjoy!  You can find Keith here: LinkedIn YouTube www.qualityremarks.com

  5. 06/14/2025

    QR Podcast - Alessandra Moreira

    Ale Moreira is one of my oldest friends in the testing world, we got to know each other when we were elected to the Association for Software Testing Board of Directors together and then hung around in NYC while we worked at various companies and consultancies. She has always been a fantastic hands-on engineer in testing, and we see a LOT in common when it comes to talking to the business about the value of testing. Her newsletter Road Less Tested is on my list of “must read” testing blogs and she co-hosts the Engineering Quality podcast with a couple of her pals, so listen as we talk selling testing to the business, life after testing "death", and what it takes to lead quality engineering teams in this brave new world...enjoy! You can find Keith here: LinkedIn YouTube www.qualityremarks.com

  6. 05/25/2025

    QR Podcast - Santosh Tuppad

    These days, your philosophy about testing is more important than ever and a differentiator in the software testing market. Santosh Tuppad has been leading from the front since I first met him as a rising star at Moolya and through his workshops on security testing with me in the Bronx or in Germany with the Afghan Girls Robotics team. Come take a listen as we talk about the current state of testing skills training in our business, cyber security in the age of AI, and travel far off the beaten path into philosophy, true happiness as a tester, and how many cheese fries is enough... Enjoy!  You can find Keith here: LinkedIn YouTube www.qualityremarks.com

  7. 04/29/2025

    QR Podcast - James Christie

    I first got to know James in 2014 when the Context-Driven community was organising (including your truly) against the rent seeking of ISO 29119 test standard, and as co-chair of CAST for the Association for Software Testing, I invited him to give a talk on Standards – promoting quality or restricting competition? His blog is a "must read" for any serious software tester, and his clear-eyed work on investigating the Post Office Horizon IT Scandal (including his submission) is the benchmark our community should be striving for when it comes to integrity, ethics, and professional standards. Listen in as we discuss what went wrong at the Post Office, good evidence, the role of government in technology, the brewing collision between regulation and IT, and how after so long in this business you can keep your teeth sharp! Enjoy! Links from discussion: What is Good Evidence - Griffin Jones EU fines Apple €500M and Meta €200M for breaking Europe’s digital rules DORA Act EU AI Act UK Murder Prediction US Autism Database  You can find Keith here: LinkedIn YouTube www.qualityremarks.com

  8. 04/08/2025

    QR Podcast - Ash Hynie

    I've been friends with Ash Hynie for over 10 years ever since we started hanging out in NYC working in QA engineering and developer advocacy. She has since gone on to greatness through various consulting gigs and heading up the DEI program at Credit Karma to now founding CountrPT, an AI powered career management platform. Check out our chat about career development, performative DEI, being a good manager, and a lot about how to look out for yourself in today's job market...enjoy! You can find Keith here: LinkedIn YouTube www.qualityremarks.com

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About

Check out my show talking to interesting people in or around AI assurance, quality engineering, and technology management. About Quality Remarks Keith Klain is a technology leader, Chartered Management Consultant, writer and international speaker working across AI assurance, operational risk, quality engineering and management accountability. For more than 25 years, he has led global technology organisations and complex transformation programmes across financial services, consulting and enterprise technology. His current work focuses on how organisations evaluate AI-enabled systems, understand technology risk and determine whether the evidence supporting important decisions can actually be trusted. As an advocate for workforce development and social impact, he has designed and delivered technology training curriculum for non-profits to create technology delivery centers in disadvantaged communities. Keith is a contributing author to Taking Testing Seriously: The Rapid Software Testing Approach, has served as the Executive Vice President of the Association for Software Testing and has received multiple awards and recognition for his contributions to the software testing profession and diversity in tech. You can find Keith here: LinkedIn YouTube www.qualityremarks.com

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