The Humble Entrepreneur Podcast

Robert Terry

The Humble Entrepreneur - Robert Terry Welcome to the Humble Entrepreneur Podcast - my own personal take on life and business. I’ve been in business since 2005 and am co-owner of Nationwide Ventilation Ltd, installing commercial kitchen ventilation systems. We’ve worked with some of the biggest names in our industry including KFC, Gordon Ramsay and even Taylor Swift! The podcast gives you an insight in my journey and what I’ve learned along the way. #humble. Contact me on robert@kitchenextractsystems.com, www.thehumbleentrepreneur.co.uk

  1. 08/18/2023

    Ep #185 How to deal with negative social media reviews! ~ From The Humble Entrepneur.

    In today's digital age, social media is one of the most important channels for businesses to connect with their customers. But with that power comes responsibility. Businesses need to be prepared to deal with negative reviews, both good and bad. Negative reviews can be tough to swallow, but they can also be a valuable learning opportunity. When you receive a negative review, take the time to read it carefully and understand the customer's complaint. Then, respond in a professional and respectful way. Here are a few tips for responding to negative reviews: Acknowledge the customer's complaint. Apologize for any inconvenience or frustration the customer has experienced. Explain what steps you're taking to address the issue. Offer to make things right, if possible. It's important to remember that negative reviews are not always fair or accurate. But even if you disagree with the customer's complaint, it's important to respond in a way that is respectful and helpful. By responding to negative reviews in a thoughtful and timely manner, you can show your customers that you value their feedback and that you're committed to providing a positive experience.   Contact information: Website: www.thehumbleentrepreneur.co.uk Website: www.robert-terry.co.uk Facebook: https://www.facebook.com/thebobterry Linkedin: https://www.linkedin.com/in/robert-terry-36305023 Email: robert@thehumbleentrepreneur.co.uk

    13 min
  2. 07/28/2023

    Ep #182 Social media is not essential for a small business to be successful! ~ From The Humble Entrepreneur.

    Social media has become an integral part of our lives, and it's easy to see why businesses would want to be a part of it. After all, social media can be a great way to connect with customers, promote your products or services, and build brand awareness. But the truth is, social media isn't necessary for every business. In fact, there are some businesses that are better off without it. Here are a few reasons why social media might not be right for your business: Your target audience is not on social media. If your target audience is older adults, for example, they're less likely to be on social media than younger adults. You don't have the time or resources to manage social media effectively. Social media can be a time-consuming and resource-intensive investment. If you don't have the time or resources to do it right, it's better to skip it altogether. Your business model doesn't lend itself to social media. If your business is B2B, for example, you may not need social media to reach your customers. If you're thinking about using social media for your business, it's important to weigh the pros and cons carefully. If you decide that social media isn't right for you, don't worry. There are plenty of other ways to reach your customers and build your brand. Before social media was invented people still managed to effectively market their businesses! If you're interested in learning more about how to use social media effectively for your business, be sure to get in touch with me. And if you have any questions, feel free to leave a comment below.

    16 min

Ratings & Reviews

4.6
out of 5
9 Ratings

About

The Humble Entrepreneur - Robert Terry Welcome to the Humble Entrepreneur Podcast - my own personal take on life and business. I’ve been in business since 2005 and am co-owner of Nationwide Ventilation Ltd, installing commercial kitchen ventilation systems. We’ve worked with some of the biggest names in our industry including KFC, Gordon Ramsay and even Taylor Swift! The podcast gives you an insight in my journey and what I’ve learned along the way. #humble. Contact me on robert@kitchenextractsystems.com, www.thehumbleentrepreneur.co.uk