Performance Delivered

Steffen Horst

Insider Secrets for Digitial Marketing Success

  1. 13h ago

    Building a Marketing Engine for Long Sales Cycles — with Caroline Ang Wright (AidKit)

    When your customers are governments, nonprofits, and humanitarian organizations, the traditional B2B playbook falls apart. Sales cycles stretch from six months to two years, buyers are complex, and trust is everything. In this episode, host Steffen Horst talks with Caroline Ang Wright, Vice President of Marketing at AidKit — a venture-backed public benefit corporation and certified B Corp that builds aid and benefits delivery infrastructure for governments and nonprofits at scale. Caroline has built marketing functions at early-stage startups working at the intersection of technology and public good. Before tech, she was a journalism fellow for the UN Environment Programme and a management consultant at Monitor Deloitte. She holds a BA in English literature from Brown University and master's degrees from the London School of Economics and the London School of Hygiene & Tropical Medicine. In this conversation, Caroline shares how to build a high-touch marketing engine when you can't rely on capturing existing demand — and how she pairs relationship-building with scalable, data-driven systems. In this episode: Why the "capture demand" SaaS playbook breaks in B2G — and what to do insteadThe real length of a government sales cycle (and one deal that took 78 touches to close)How AidKit vets conferences: ICP, seniority, themes, speaking slots, and geographyWhy events are AidKit's strongest channel — and how digital works best as an amplifier, not a standaloneMeasuring ROI when deals take 18 months: leading indicators, MQLs, and pipeline createdThe anatomy of their best-ever webinar (250 live attendees, ~50 of 60 minutes average watch time) with former FEMA Administrator Deanne CriswellUsing AI honestly — the "PhD intern" that still needs taste, QA, and directionAdvice for small marketing teams deciding between high-touch events and scalable digital

  2. Jul 9

    AI in Marketing: Deciding Better, Not Just Producing More (with Ashley Bowlin)

    Most marketing teams are using AI to produce more: more content, more campaigns, more output. But the marketers pulling ahead are using it to decide better. In this episode, host Steffen Horst talks with Ashley Bowlin, a marketing and growth executive with nearly 20 years of experience helping SaaS and professional services companies grow through smarter go-to-market strategy, about what that shift actually looks like. Ashley specializes in the "glue functions" that connect brand, product, sales, and partnerships — and she's here to talk about using AI to think more clearly, not generate more noise. In this episode: [02:05] Why teams default to using AI for output instead of better decisions[04:38] Pressure-testing brand positioning and differentiation with AI[08:07] How AI search is changing buyer behavior — and why there are now 20-70 touchpoints in a B2B buying journey[11:40] Closing the gap between data insight and action[12:48] Using AI to align brand, product, sales, and partnerships without adding fragmentation[14:14] Why LLMs are "notorious for pleasing" — and how to train them not to[15:23] The "post-mortem" technique: asking AI to critique its own recommendation[16:49] Holding the line against content for content's sake[21:45] Where AI helps executive-level decisions — and where human judgment has to lead[24:58] Preserving the human element in an AI-driven marketing orgAbout Ashley Bowlin: Ashley Bowlin is a marketing and growth executive with nearly 20 years of experience across SaaS and professional services. She currently works at Top Echelon, a staffing and recruiting technology company with an ATS, CRM, and split-placement recruiter network. Connect with her on LinkedIn: Ashley Bowlin. Enjoyed this episode? Subscribe to Performance Delivered and leave us a review on your favorite podcast app: https://lovethepodcast.com/65692bc40e90de09ac168689

  3. Jan 15

    AI Personas Explained: The Secret to Better SaaS Messaging

    AI has made content creation faster than ever — but for most B2B SaaS teams, it has also made messaging more generic, not more effective. In this episode of Performance Delivered: Insider Secrets to Marketing Success, host Steffen Horst is joined by Christopher Silvestri, Founder of Conversion Alchemy, to break down how SaaS companies can use AI personas, synthetic research, and AI-assisted workflows without losing clarity, differentiation, or brand voice. They explore why most messaging problems are not copy problems, but clarity problems, and why AI should be treated as an input system rather than an output shortcut. The conversation covers how to ground AI personas in real customer research, how to structure messaging frameworks that scale across teams, and where human judgment remains essential. This episode is especially relevant for B2B SaaS marketers, founders, product leaders, and growth teams navigating the intersection of AI, positioning, and go-to-market strategy. Key Topics Covered: Why AI tools do not fix messaging problemsThe difference between prompting and context engineeringHow to build AI personas based on real customer dataCommon mistakes SaaS teams make with AI-generated copyWhat a real AI-assisted messaging system looks likeHow to scale brand-consistent messaging without losing nuanceThe future of synthetic research in SaaS go-to-market teams 🔗 Learn more about Christopher Silvestri: https://conversionalchemy.net 🔗 Learn more about Symphonic Digital: https://www.symphonicdigital.com Subscribe to Performance Delivered for weekly conversations on performance marketing, AI strategy, and scalable growth.

  4. 11/06/2025

    Building a Brand That Moves People with Natasha Nikolaeva, Founder of StretchIt

    In this episode of Performance Delivered, host Steffen Horst speaks with Natasha Nikolaeva, founder of StretchIt, a leading wellness app and workplace platform helping people improve flexibility, mobility, and mindfulness through movement. Natasha shares her journey from practicing corporate law to becoming a wellness entrepreneur — and how she turned a personal struggle with back pain into a purpose-driven business that empowers people and organizations to move, feel better, and thrive. She reveals how StretchIt grew from an Instagram community into a global digital brand, the strategies behind its early marketing success, and how it continues to innovate in both the consumer and corporate wellness space. In This Episode, You’ll Learn: How Natasha turned her personal wellness journey into a purpose-driven business. The early marketing strategies that helped StretchIt gain global traction. Why consistency and community were key to building long-term engagement. The shift from consumer fitness to workplace wellness — and what Natasha learned entering the B2B market. How StretchIt uses competitions, challenges, and personalization to boost retention. The metrics that truly matter when scaling an app-based wellness business. How purpose, storytelling, and product design drive user trust and brand growth. CONNECT WITH OUR HOST & GUEST 🎙️ HOST: Steffen Horst  – Host, Performance Delivered Podcast 🔗 LinkedIn:Steffen Horst  👩‍💼 GUEST: Natasha Nikolaeva – Founder, StretchIt 🌐 Website: stretchitapp.com 🔗 LinkedIn: https://www.linkedin.com/in/natasha-nikolaeva-b108b92/ 📱 Instagram: @stretchitapp TIMESTAMPS 00:00 – Intro: From law to wellness entrepreneurship 01:20 – The spark behind StretchIt and Natasha’s personal story 03:30 – Building an app before launch and early marketing prep 05:00 – Instagram as the foundation for brand awareness 07:00 – Launching globally through community engagement 09:15 – Positioning StretchIt in a crowded wellness market 12:00 – Expanding from flexibility training to workplace wellness 13:50 – The shift to B2B and offline marketing strategies 15:00 – How StretchIt keeps users and employees engaged 17:50 – Retention strategies and the upcoming AI Coach feature 19:40 – The key business metrics that drive StretchIt’s growth 21:50 – How engagement differs between consumers and corporate users 24:40 – The power of small, consistent movement habits 25:30 – Where to connect and learn more about StretchIt The views and opinions expressed on the Performance Delivered podcast are solely those of the host and guests and should not be attributed to any other individual or entity. This podcast is an independent production of Performance Delivered, and all rights of ownership and reproduction are retained. © 2025

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Insider Secrets for Digitial Marketing Success