Leighton Walker is joined by Candi Watkins, General Manager at Ponteland Golf Club in Newcastle, for a wide-ranging conversation about her journey into golf club management, the lessons she has learned across more than 14 years in the industry, and her approach to leading a modern members' club. Candi's route into golf was far from conventional. Originally working in business development within vehicle finance, she moved into golf through an administration role at her local club after having her first child. That opportunity has developed into a career spanning several different clubs and roles, including City of Newcastle Golf Club and Sharpley Golf Club, before taking on the General Manager role at Ponteland just over a year ago. The conversation explores how that varied experience has shaped Candi's approach to management, from finance, marketing and business development to building strong teams, putting effective systems in place and understanding that every golf club requires a different operating model. At Ponteland, Candi inherited a club with enormous potential, a strong and passionate membership and a great golf course. The club is now at full membership with a waiting list for the first time in more than 25 years. She explains what has driven that growth and why clubs cannot afford to become complacent when things are going well. Leighton and Candi discuss changing member expectations and why golf clubs need to look beyond the industry for ideas, particularly when it comes to hospitality, customer service, communication and technology. They also explore leadership, staff culture, the importance of being visible around the club and how to deal with difficult decisions when not everyone agrees. The conversation also looks at the longer-term challenges facing golf clubs, including sustainability, water security, investment, automation and renewable energy. Candi talks about Ponteland's new borehole, the potential of its large practice ground and the opportunities to attract the next generation of golfers. Membership models also come under the spotlight, with Candi arguing that clubs should consider more flexible pathways into full membership while continuing to strengthen the value of the core membership proposition. With Ponteland approaching its centenary year, Candi shares her vision for the club and why she believes it is possible to respect a club's history without allowing tradition to prevent progress. From leadership and culture to membership, governance, sustainability and the increasingly complex role of the modern General Manager, this is a practical and honest conversation about running a successful members' golf club and preparing it for the future. Please support Candi and Ponteland Golf Club Ponteland Golf Club – https://www.ponteelandgolfclub.co.uk/ Connect with Us Instagram: @golfclubtalkuk Website: Golf Club Talk UK LinkedIn: https://www.linkedin.com/in/leighton-walker-2708b627/ Thanks to our partners Toro – Click here for more information Himalayas Golf – Click here for more information Support the podcast https://buymeacoffee.com/gctuk Rate & Review If you enjoyed the episode, please leave a 5-star review and share it with your golf network. Your support helps us continue bringing together the people shaping the future of golf.