The Alldus Podcast - AI in Action

Alldus International
  • 5.0 (9)
  • Technology
  • Updated Semiweekly

The Alldus Podcast series, powered by Alldus International, explores innovation across Artificial Intelligence, ServiceNow and Cybersecurity. Through conversations with industry experts and leaders, it highlights real-world applications of emerging technologies, from AI and data science in everyday life, to digital transformation through ServiceNow, and the latest trends shaping cybersecurity.

  1. ServiceNow Series E218: 'Shaping the Future of AI, Google Cloud & ServiceNow' with Google Cloud's Chandra Sekhar Chappa

    3d ago

    ServiceNow Series E218: 'Shaping the Future of AI, Google Cloud & ServiceNow' with Google Cloud's Chandra Sekhar Chappa

    Today's guest is Chandra Sekhar Chappa, Global Head, Co-Innovation - ServiceNow at Google Cloud. Founded in 2016, Google Cloud is Google’s enterprise cloud computing platform, providing organizations with scalable infrastructure, data analytics, AI, machine learning, security and application development services. Google Cloud helps businesses modernize operations, accelerate innovation, and securely build, deploy and manage applications and data at scale across hybrid and multi-cloud environments. Chandra is a technology leader with over 16 years of experience across product management, cloud operations, IT service management, infrastructure, and governance, risk and compliance. He specializes in ServiceNow, hyperscaler partnerships, cloud marketplace integrations, and enterprise service management. Chandra has led large-scale technology initiatives that have generated significant revenue growth and cost savings, while helping more than 1,100 enterprise customers improve cloud governance and operational efficiency. In the episode, Chandra talks about: 0:00 His journey from IT tutor to leader in ServiceNow innovation at Google 2:08 The importance of mentors in his career and giving back 4:31 How the Google Cloud - ServiceNow integration/partnership combines AI with workflow transformation 5:26 Enabling enterprise-scale workflows, execution and governance 8:01 How their AI control tower provides full agent visibility and governance 10:26 How the Google Cloud - ServiceNow integration/partnership enables real-time data and AI-driven CRM gains 13:29 His advice to leverage AI ecosystems, avoid POCs and build faster 15:51 The need to use trusted partners, align leadership and balance decision-making 17:58 How mentorship, self-belief and persistence through uncertainty leads growth To find out more about all the great work happening at Google Cloud, check out the website cloud.google.com

    22 min
  2. Women in ServiceNow E14: 'Building a Global Career at ServiceNow' with ServiceNow's Verena Liebhart

    Jun 1

    Women in ServiceNow E14: 'Building a Global Career at ServiceNow' with ServiceNow's Verena Liebhart

    Today's guest is Verena Liebhart, Partner Manager, EMEA Central at ServiceNow. Founded in 2003, ServiceNow is a leading enterprise cloud platform that helps organizations automate and streamline digital workflows across IT, HR, customer service and operations. It enables businesses to improve efficiency, reduce manual processes, and enhance employee and customer experiences. ServiceNow supports large enterprises in modernizing operations and scaling digital innovation across the organization. Verena is a Partner Manager at ServiceNow, leading strategic alliances across EMEA Central with Infosys. She drives joint go-to-market execution, pipeline growth and revenue across AI, CRM and workflow transformation. With a background in customer success supporting large DACH enterprises, she brings a strong value-realization mindset focused on measurable impact. With over 10 years of international experience, Verena builds high-performing partnerships grounded in trust, accountability and shared growth.In the episode, Verena discusses 0:00 Her Travel-driven career building perspective, growth and global mindset 4:41 Building meaningful connections through genuine interest and effort 7:11 Advice to understand promotion systems, build relationships and actively own your career 10:37 Why confidence and authenticity make gender a strength, not a limitation 12:47 Valuing curiosity, questioning norms and seeking the right fit drive growth 17:29 Focus on growth, building foundations and future opportunities

    19 min
  3. Cybersecurity Series E21: Resilience Engineered: Cyber, AI and Zero-Day Risk with EY's Puneet Kukreja

    May 25

    Cybersecurity Series E21: Resilience Engineered: Cyber, AI and Zero-Day Risk with EY's Puneet Kukreja

    Today's guest is Puneet Kukreja, Partner at EY, Resilient Nation Leader & Head of Cyber. EY Ireland is a leading professional services firm providing assurance, consulting, tax, strategy and transactions services to organisations. EY helps businesses navigate transformation, manage risk and drive long-term value through innovation, technology and industry expertise. Guided by its purpose of “building a better working world”, EY supports clients across sectors including financial services, healthcare, government and technology. Puneet works at the intersection of cyber security, AI trust, operational resilience and critical infrastructure, advising boards, governments and regulated sectors on building resilient systems for an AI-driven world. With global leadership experience across healthcare, financial services and the public sector, Puneet focuses on engineering resilience into critical systems from the outset. He is the creator of the EY Cyber Leaders Index and a recognised thought leader on cyber resilience, AI governance and digital trust. In the episode, Puneet talks about: 0:00 Why compounding global challenges demand confident, future-focused action 2:46 As AI drives unprecedented change, organizations should adapt confidently 4:00 Resilience must be engineered into core infrastructure investment 6:12 How resilience must evolve beyond plans to real-world testing 9:34 Why boards need crisis training and define minimum viable operations 13:37 The need to focus on disruption, data risk, hygiene and preparedness 16:18 How Mythos exposes technical debt, demanding urgent zero-day readiness

    20 min
  4. Cybersecurity Series E21: Risk, Compliance and Cybersecurity Leadership in Modern Businesses with HCS' Lesley Whelan

    May 18

    Cybersecurity Series E21: Risk, Compliance and Cybersecurity Leadership in Modern Businesses with HCS' Lesley Whelan

    Today's guest is Lesley Whelan, Head of Risk and Compliance at HCS. Founded in 1994, HCS is one of Ireland’s leading managed IT services and cybersecurity providers, supporting organizations with digital transformation, cloud solutions, AI technologies and IT infrastructure. With offices across Ireland and a highly accredited team, HCS combines deep technical expertise with a customer-first approach, helping businesses strengthen security, improve operations and drive sustainable growth through innovative technology solutions. Lesley specializes in operational resilience, information security, governance and regulatory compliance across shared services, IT, managed services and cyber environments. Lesley supports organizations in strengthening governance frameworks, improving operational processes, and implementing standards such as ISO 27001 and ISO 20000. Her approach focuses on practical, outcome-driven solutions that enhance compliance, reduce risk and improve service quality across day-to-day operations. In the episode, Lesley talks about: 0:00 Her career journey from IT engineering to cyber leadership 3:01 Focus on cyber leadership, governance and management systems 4:08 Emphasizing leadership’s role in embedding culture and security 4:56 How ISO 27001 provides governance, accountability and decision clarity 5:58 The need for pragmatic governance, decision-making and balanced AI adoption 7:48 HCS as a managed IT partner offering cyber and advisory services 9:11 Why investment in cyber requires practical testing, not just documentation 11:14 Using LinkedIn, peers, events and courses to manage constant industry change 12:30 Advice to embrace opportunities, stay open and learn from experience To find out more about all the great work happening at HCS, check out the website www.hcs.ie

    14 min
  5. ServiceNow Series E217: 'Automating Healthcare with ServiceNow' with Franciscan Health's Michael Sutherland

    May 11

    ServiceNow Series E217: 'Automating Healthcare with ServiceNow' with Franciscan Health's Michael Sutherland

    Today's guest is Michael Sutherland, Manager of Applications for ServiceNow at Franciscan Health. Founded in 1875, Franciscan Health is a leading Catholic healthcare system dedicated to compassionate, patient-centred care. Serving communities across the Midwest through hospitals, clinics and specialist services, they combine clinical excellence with a commitment to dignity, stewardship and service. Guided by Franciscan values, they care for the whole person - mind, body and spirit - while supporting healthier communities. Michael is a technology and transformation leader focused on driving growth through ServiceNow, intelligent automation and AI-enabled solutions. He has led global teams, managed multimillion-dollar platforms, and delivered enterprise automation strategies with measurable impact, including $4.5M+ annual ROI and 95% automation of regulatory processes. Michael partners with executives and operational leaders to align technology with business strategy, streamline operations and lead high-performing teams through complex change. In the episode, Michael talks about: 0:00 His journey from finance to automation, ServiceNow, management, strategy and business value 3:14 An overview of his role managing extensive ServiceNow across departments 5:11 Overseeing ServiceNow architecture, governance and development 6:30 Replacing custom major incident processes with out-of-the-box ServiceNow functionality 8:29 His excitement about leveraging AI in ServiceNow for automated fulfilment 11:10 Planning AI-driven automation to auto-detect and repair medical devices 13:38 Drive measurable outcomes, link team work to value and celebrate success 16:17 Planning modest internal team growth, relying on expert partners for projects

    19 min
  6. AI in Action E561: 'Building a Creative OS: AI Agents & Workflows' with FLORA's Charlton Roberts

    May 4

    AI in Action E561: 'Building a Creative OS: AI Agents & Workflows' with FLORA's Charlton Roberts

    Today's guest is Charlton Roberts, Chief Technology Officer at FLORA. Founded in 2024, FLORA is an applied AI company building a unified creative platform for professionals. It brings together over 50 leading text, image and video AI models into a single “infinite canvas,” allowing teams to ideate, iterate and produce creative work within one seamless workflow. Designed for designers, agencies and content teams, FLORA combines generative AI with collaborative tools and scalable workflows, enabling users to rapidly explore ideas, maintain consistent output, and automate complex creative processes. At its core, FLORA aims to redefine how creative work is done - transforming fragmented AI tools into an integrated environment that enhances human creativity and accelerates production from concept to final output. In the episode, Charlton talks about: His journey from aspiring actor to building AI tools for creatives FLORA as an AI creative canvas turning ideas into production-ready outputs The need to differentiate beyond easily copied features in a crowded AI space How FLORA stands out with intuitive canvas and AI-driven creative workflows Adopting AI agents reshapes workflows, emphasizing structure and iteration Hiring values AI use skills and fundamental understanding Their fun, high-autonomy team focused on impactful AI creativity To find out more about all the great work happening at FLORA, check out the website www.flora.ai

    17 min
  7. Women in ServiceNow E13: 'ITSM Standards, AI & Avoiding Over-Customization' with Thales' Stephanie Paul

    Apr 27

    Women in ServiceNow E13: 'ITSM Standards, AI & Avoiding Over-Customization' with Thales' Stephanie Paul

    Today's guest is Stéphanie Paul, ServiceNow Consultant at Thales. Founded in 2000, Thales Group is a French multinational technology company that specializes in aerospace, defence, cybersecurity and digital identity solutions, serving governments, critical infrastructure operators and industrial clients worldwide. Thales designs and delivers advanced systems in areas such as avionics, radar, communications, space and secure information systems, with a strong focus on innovation and mission-critical technologies. For over 10 years, Stéphanie has led IT Service Management (ITSM) transformations at scale within complex international organizations. Stéphanie helps enterprises evolve ServiceNow from a ticketing platform into a true governance and operating model enabler. Stéphanie operates at the intersection of strategy and delivery: designing target operating models, building robust ITSM governance frameworks, structuring CMDB/CSDM architecture and driving adoption across large, distributed environments. In the episode, Stéphanie discusses: 0:00 Her journey to becoming a people-first ITSM leader driving standardised ServiceNow transformation 2:51 How excessive customization harms scalability, upgrades and long-term support 4:16 Overcoming change resistance, balancing priorities and avoiding over customization 6:52 Being people and culture-focused and building governance for lasting impact 10:08 Encouraging women in IT, including to learn, certify, build confidence and network 12:25 ITSM will evolve as foundational platform and strong data enables AI integration 15:35 Plans to strengthen ITSM foundation, deepen AI expertise and improve customer impact To find out more about all the great work happening at Thales, check out the website www.thalesgroup.com

    17 min
  8. Cybersecurity Series E20: 'Bridging Cybersecurity Gaps in Public Transit' with Dublin Bus' Karl Kilmurray

    Apr 20

    Cybersecurity Series E20: 'Bridging Cybersecurity Gaps in Public Transit' with Dublin Bus' Karl Kilmurray

    Today's guest is Karl Kilmurray, Chief Information Security Officer at Dublin Bus. Founded in 1987, Dublin Bus is Ireland’s largest public transport provider, delivering bus services across the Greater Dublin Area. Carrying over 140 million passengers annually, Dublin Bus' services include high-frequency city routes, commuter services and night services, supporting the social, economic and environmental needs of Dublin through safe, reliable and increasingly sustainable transport. Karl leads the cyber security programme and team at Dublin Bus, overseeing governance, risk management and compliance across the enterprise security function, as well as the cyber security budget and key initiatives. Prior to Dublin Bus, Karl worked at IBM as a cyber security engineer and cyber compliance manager. He also worked with Ekco, where he delivered CISO-as-a-Service support to state and semi-state organisations, and conducted NIS-D assessments for essential services and critical infrastructure providers.In the episode, Karl talks about: 0:00 His journey from programming to cybersecurity, ethical hacking, compliance and consulting 4:03 Seeing that public sector has fewer resources vs private sector with more oversight 5:21 How NIS2 expands cybersecurity rules, enforcement and team growth 6:50 Dublin Bus’ advanced cybersecurity with a growing team facing new threats 8:25 An insight into his role from team building, operations, training and future threats 10:54 A look at Dublin Bus upgrading GPS, Wi-Fi, CCTV, electric and connected systems 14:19 How team building enables managing daily tasks and learning simultaneously 15:52 How AI introduces cybersecurity risks, requiring balance of innovation and security 18:11 Seeing the CISO role evolving, demanding, with team growth and specialisation To find out more about all the great work happening at Dublin Bus, check out the website www.dublinbus.ie

    20 min
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Ratings & Reviews

5
out of 5
9 Ratings

About

The Alldus Podcast series, powered by Alldus International, explores innovation across Artificial Intelligence, ServiceNow and Cybersecurity. Through conversations with industry experts and leaders, it highlights real-world applications of emerging technologies, from AI and data science in everyday life, to digital transformation through ServiceNow, and the latest trends shaping cybersecurity.

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