Excellentia Podcast: Surgery Center Chat

Cathy Montgomery & Roger Manning
  • 4.0 (1)
  • Management

Each week Excellentia Advisory Group will bring pertinent information to the surgery center industry to help keep you in regulatory compliance as well as assist in optimizing your operations. Regular podcast speakers will be Cathy Montgomery or Roger Manning but Excellentia will also invite industry experts as guest interviews.

  1. Jan 13

    How to Build Outstanding Customer Service for Your Patients & Referral Sources

    Roger Manning, Co-Founder & Managing Partner of Excellentia Advisory Group give a 71 minute presentation on what is needed by management to build on outstanding customer service-oriented team.  Roger frequently references health care industry niches like ambulatory surgery centers and physician clinics but the content in applicable to any service industry. Visit our website at: www.excellentiagroup.com to learn more about us. Support the show

    1h 11m

  2. 07/18/2025

    016- Turning Around Toxic Company Culture

    Roger Manning discusses the causes for a toxic company culture and offers a playbook of ideas on how to turnaround the toxic culture. Roger discusses the employee issues, midline management issues and how EQ can be an effective tool for managers to take back control.  This is an abbreviated version of a more indepth webinar which includes how to deal with C-suite management. Support the show

    33 min

  3. 07/16/2025

    DEI vs. EEOC Clarification

    Roger Manning attempts to clarify the recent DEI Executive Order by President Trump and how it relates to EEOC and fair hiring practices.  Roger stresses the importance of updating company Policies, Employee Handbook, employment ads and interview screening tools. Support the show

    22 min

  4. 02/17/2023

    014 - Introduction to AAAHC 2023 v.42

    Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC make a 35 minute introduction to our longer one hour 20 minute review of the AAAHC changes for 2023 known as version 42. This presentation is for those that are currently AAAHC accredited and need to know updates and changes. This presentation is not intended to be everything A-Z for newbies to AAAHC. Support the show

    36 min

  5. 02/11/2023

    013- What About Those Drills? Questions Answered.

    Roger Manning introduces Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC who is an AAAHC surveyor and Excellentia consultant. Cathy and Sandra discuss drills that are required by CMS and AAAHC accreditation organization.  Cathy and Sandra will discuss what they are and how to go about in accomplishing successful drills that will meet your surveyors expectations. Support the show

    28 min

  6. 02/11/2021

    Team Building - A Manager's Self-Assessment

    Roger Manning gives the beginning excerpt from a 79 minutes webinar presentation on Team Building with the focus on the manager's self-assessment of their team building skills. Support the show

    34 min

  7. 05/01/2020

    011- Professionalism

    Roger Manning, Managing Partner, Excellentia Advisory Group discusses what professionalism should look like in managers and their staff in the surgery centers and medical clinics including what traits to look for in hiring professionalism and what unsavory characters you need to eliminate from your organization. Support the show

    45 min

  8. 03/18/2019

    010 - ASC Success Series: An Interview With John Paoni

    This is the second episode of our ASC Success Series interview featuring John Paoni; a passionate and enthusiastic Administrator of the Green Mountain Surgery Center. Roger Manning interviews John to learn about what has made him such a successful ASC Administrator and learn about his new project, the first multi-specialty ASC in the State of Vermont. Support the show

    28 min
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About

Each week Excellentia Advisory Group will bring pertinent information to the surgery center industry to help keep you in regulatory compliance as well as assist in optimizing your operations. Regular podcast speakers will be Cathy Montgomery or Roger Manning but Excellentia will also invite industry experts as guest interviews.

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