Fintech Fridays

Craig Asano

Fintech Fridays gets inside the companies, deals and decisions driving financial innovation. Produced by NCFA Canada, the podcast brings founders, investors and financial leaders together for candid conversations about what it really takes to build, fund and scale fintech companies. Episodes explore the breakthroughs, setbacks, competitive pressures and defining choices behind the headlines. From payments and lending to digital assets, AI, open banking and capital markets, Fintech Fridays connects Canadi ncfa.substack.com

  1. 4d ago

    EP67: Can AI Replace Debt Collectors?

    What happens when AI starts collecting debt? Could a machine make better decisions than a human, and would you trust it with your financial future?In Episode 67 of NCFA Fintech Fridays, host Craig Asano sits down with Chris Maranis, Deputy CEO of EXUS, a global leader in debt collection and credit risk software, to explore how AI is changing the way banks recover debt, engage with customers and manage financial hardship.With over 20 years of international experience, Chris explains what's actually changing in debt collection as banks introduce predictive analytics, generative AI and autonomous agents. From AI negotiating repayments to detecting customers in financial difficulty, there's plenty happening already. But where should banks draw the line between automation and human judgment?Through practical scenarios, Chris tackles some tough questions about AI, fairness and accountability. He also shares EXUS's expansion into Canada, its work with a major Canadian bank and what's coming next from the company's AI innovation team.It's a fascinating look at how far AI can go in banking, what lenders are willing to automate, and why the toughest decisions may be the ones they can't hand over to a machine. Tune in!About EXUS https://www.exus.co.uk/ Explore NCFA Fintech Fridays https://ncfacanada.org/fintech-fridays-podcast-season-4/ NCFA Canada https://ncfacanada.org/ #FintechFridays #ArtificialIntelligence #Banking #DebtCollection #Fintech

    EP67: Can AI Replace Debt Collectors?

About

Fintech Fridays gets inside the companies, deals and decisions driving financial innovation. Produced by NCFA Canada, the podcast brings founders, investors and financial leaders together for candid conversations about what it really takes to build, fund and scale fintech companies. Episodes explore the breakthroughs, setbacks, competitive pressures and defining choices behind the headlines. From payments and lending to digital assets, AI, open banking and capital markets, Fintech Fridays connects Canadi ncfa.substack.com