For the Record, An AACRAO Podcast

Doug McKenna
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A Registrar Podcast by the American Association of Collegiate Registrars and Admissions Officers (AACRAO), hosted by Doug McKenna. 

  1. 6d ago

    An Update on the AACRAO Strategic Plan

    The AACRAO Strategic Plan guides the organization in our efforts to advance and support higher education in the United States. The previous strategic plan was strong, but dated, so over the past year the AACRAO staff has worked with the Board of Directors to refresh the plan. In this episode we talk with AACRAO Board member Dr. Carrie Jeffers and AACRAO staff representative Quintina Barnett Gallion about the process of revisiting and refreshing the strategic plan, who was involved, how it unfolded, and what it means for the AACRAO membership.         Key Takeaways: The AACRAO strategic plan was refreshed, reviewed, and approved by the Board to go into effect in October 2026. Please take some time to read the plan.  While there were no significant changes, there are three shifts from the previous strategic plan: From information provider to trusted interpreter; From membership organization to professional ecosystem; and From reactive association to authoritative, proactive convener.The process of refreshing the strategic plan was undertaken intentionally from a place of momentum, and member input directly shaped the revisions to the strategic plan.    Host: Doug McKenna, Ph.D. University Registrar George Mason University cmckenn@gmu.edu    Guests: Carrie Jeffers, Ph.D. Vice President, Student Services Macomb Community College jeffersc@macomb.edu  Quintina Barnett Gallion Associate Executive Director, Strategy & Planning AACRAO gallionq@aacrao.org  References and Additional Information: Service Excellence Leadership The AACRAO Strategic Plan

  2. Aug 5

    Honoring the Unfinished Journey

    The death of a student can be a traumatic event on campus. Registrars play an important role in the necessary administrative actions following a student’s death, and can be instrumental in providing support and institutional outreach to the grieving family. In today’s episode, we talk with Kim Barber, University Registrar at Florida State University about some of the practices employed at FSU to navigate these sensitive situations.        Key Takeaways: The posthumous degree policy at your institution can apply in specific, but narrow, cases. Institutions might consider other ways to recognize and celebrate the life of a student who dies prior to being eligible for recognition under the posthumous policy.  Student deaths affect the community in many ways. Institutions need to be sensitive to the feelings of students, faculty, staff, and the decedent’s family when making decisions about public recognitions at ceremonies like commencement. Working with your Dean of Students office (and others) is recommended to best reflect the culture and values of your institution.Dealing with student death is emotionally challenging. Make sure that you’re taking care of yourself and your staff, even as you conduct the necessary record-keeping work.    Host: Doug McKenna, Ph.D. University Registrar George Mason University cmckenn@gmu.edu    Guests: Kim Barber, Ph.D. Assistant Vice Provost & University Registrar Florida State University kabarber@fsu.edu  References and Additional Information: Service Excellence Leadership Study Finds Depression, Suicidal Ideation Among College Students Increased Over Past 15 Years Consequences | College Drinking Prevention Causes of Mortality Among American College Students: A Pilot Study - PMC

  3. Jul 10

    Leveraging Expertise for Creative Problem Solving

    Sometimes addressing a structural issue takes some out-of-the-box thinking. Northeastern University, under the guidance of Jessica Liebowitz, Faculty Director of  the Student-Administrator Partnerships Initiative, brought together technically-accomplished students to serve as Fellows to assist administrators in addressing a serious or intractable institutional problem. In this episode we hear about one project at Northeastern tackled by two Fellows and the Registrar’s Office staff focusing on student demand for classes, bottlenecks in the curricular pathways, and ways these data might be used to improve the student experience.        Key Takeaways: Each of us in higher education has the opportunity and the responsibility to work toward improving the student experience. Sometimes that will require being creative about ways to bring together different individuals to think differently about a problem, and to carve out time to work on solutions. The Student-Administrator Partnerships Initiative at Northeastern is a great example of one way to leverage expertise on your campus. Giving capable grad students access, guidance, and resources can open a world of possibilities. With any project, be open to where the project might take you. Sometimes what you learn along the way is more important than what you originally set out to accomplish.   Host: Doug McKenna, Ph.D. University Registrar George Mason University cmckenn@gmu.edu    Guests: Jessica Liebowitz Research Professor, Center for the Future of Higher Education and Work Faculty Director, Student-Administrator Partnerships Initiative Northeastern University j.liebowitz@northeastern.edu Ingrid Nuttall (At time of recording): Deputy Registrar of Solution Delivery and Strategic Reporting, Northeastern University (Current): Associate Vice Provost for Enrollment and University Registrar University of Virginia ingridn@virginia.edu  Satya Pulipelli Graduate Student Northeastern University References and Additional Information: Service Excellence Leadership Enabling Academic Innovation Project Management

  4. Jun 3

    Becoming a Higher Education Leader

    “University Registrar” isn’t usually included in the list of dream jobs for children. So how did we all wind up in these higher education leadership roles, and what have we learned along the way? In this episode, Andrew Marx, University Registrar at Clark University talks about his unconventional, yet not altogether uncommon path to the registrar’s office. Andy shares his reflections on becoming a higher education leader and gives advice to those moving through the process.      Key Takeaways: Take the time to reflect and decide what kind of a leader you want to be. Try to do this as you’re moving through your career growth as time for self-reflection is at a premium when you actually get “the job.”Being able to communicate your vision and sell the story of your office is an important skill. There’s a way to say “no” that doesn’t shut down future conversations, and emphasizing the reason you’re involved can go a long way to making sure you’re included in future decisions. The registrar’s role looks different at different institutions. And there is often tension between what the community expects of the registrar position or office and what the registrar brings to the table.  Host: Doug McKenna, Ph.D. University Registrar George Mason University cmckenn@gmu.edu    Guests: Andrew Marx, Ph.D. University Registrar Clark University amarx@clarku.edu   References and Additional Information: Core Competencies: Leadership and Management

  5. May 14

    90 Credit Degrees (“Applied Baccalaureates”)

    Season 9 kicks off with a discussion about 90 credit degrees and how the University of Maine System is moving forward with three Applied Baccalaureate degrees as a way of bringing learners with some college but no degree back to the university system. Chancellor Dan Malloy and Vice Chancellor Jeff St. John join to talk about their process for developing the Applied Baccalaureates, the surprisingly little pushback from faculty, the enthusiastic response from employers, and their hopes for continued growth and engagement with these innovative credentials in the future.     Key Takeaways: The 90-credit credential is an academic innovation designed to bring “some college no degree” learners back to school. The reduced credit threshold for awarding the degree may support easier access into the workforce in less time with less money spent by the learner.The University of Maine System will launch three “Applied Baccalaureates” in fall 2026, having worked with their accreditors, their trustees, and faculty at each of the system member institutions to identify and develop these programs. Accrediting bodies may provide guidance for institutions about what must be included as part of a 90-credit credential, and may have requirements for how to name the degree and how to differentiate them from the full baccalaureate degree.  Host: Doug McKenna, Ph.D. University Registrar, George Mason University cmckenn@gmu.edu    Guests: Daniel Malloy, J.D. Chancellor, University of Maine System https://www.maine.edu/chancellors-office/dannel-p-malloy-chancellor/  Jeffrey St. John, Ph.D. Vice Chancellor, University of Maine System References and Additional Information: Core Competencies: Leadership and Management

  6. Feb 26

    A Conversation Between Friends

    Welcome back to For the Record! After an unintentional hiatus (writing a dissertation), we’re back with one of my favorite people: Keisha Campbell. We talk about her fascinating career arc, her involvement with the AACRAO REG 201 preconference workshop, what life is like at an HBCU right now, and how she is staying grounded in the world today. It’s a wide-ranging and in parts funny, in parts serious conversation between friends. Plus, a discussion of karaoke.    Key Takeaway: The REG 201 pre-conference workshop would be a great opportunity to extend your network, reflect on where you are in your role, and work through some case studies about issues affecting registrars today. Host: Doug McKenna University Registrar, George Mason University cmckenn@gmu.edu    Guests: Keisha Campbell University Registrar and Executive Director, Morgan State University keisha.campbell@morgan.edu References and Additional Information: Core Competencies: Leadership and Management

  7. 11/04/2025

    Don’t Let Your Ego Be Your Enemy

    This episode was inspired by Ryan Holiday’s book, Ego is the Enemy, and its applications of Stoicism to modern ideas of leadership and management. With everything that’s going on in the United States as a backdrop, this episode reiterates the importance of focusing on service over receiving recognition, on cultivating humility, and leading with wisdom. These practices can help you avoid developing an inflated sense of self-importance that hinders effective leadership and decision-making. Making a return guest appearance in this episode is Dr. Doug McKenna (the host’s dad!).   Key Takeaways: Stoicism is an ancient philosophy of personal ethics that emphasizes wisdom, courage, justice, and temperance as a way of cultivating inner peace and strength, rather than being ruled by emotions or external circumstances.Stoicism encourages mindfulness, self-reflection, and exercises like negative visualization (imagining worst-case scenarios to build resilience), voluntary discomfort (practicing hardship to lessen fear of suffering), and journaling (as seen in Marcus Aurelius’ Meditations).Learn about your Happy 10 Seconds, the Three Things List, and your personal mission statement.   Host: Doug McKenna University Registrar, George Mason University cmckenn@gmu.edu    Guests: LTC (Ret.) Doug McKenna, PhD Dean, Emeritus Marine Corps Command and Staff College, Quantico VA References and Additional Information: Core Competencies: Leadership and Management

  8. 09/17/2025

    Holding Doors

    In this conversation with Dr. Cié Gee from the University of Texas at San Antonio we explore the idea of leadership through the roles of line leader and door holder–familiar responsibilities from elementary school. Dr. Gee argues that the door holder is a less glamorous but potentially more important role than the line leader, and we discuss ways door holding opportunities present themselves in the normal course of work.    Key Takeaways: Being the line leader can be fun, but being a door holder is a critical role for the success of any venture. Leadership doesn’t require a title, and it doesn’t require grand gestures to convey care and concern for the people one is leading. As Mother Teresa said, “Not all of us can do great things. But we can do small things with great love.”If you’re thinking about someone who held a door for you at some point in your career, reach out to them to let them know the effect they had on you.   Host: Doug McKenna University Registrar, George Mason University cmckenn@gmu.edu    Guests: Dr. Cié Gee Associate Vice Provost for Career-Engaged Learning, University of Texas at San Antonio ginnifer.gee@utsa.edu  References and Additional Information: Core Competencies: Leadership and Management Cie Gee https://www.linkedin.com/in/ciegee/

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A Registrar Podcast by the American Association of Collegiate Registrars and Admissions Officers (AACRAO), hosted by Doug McKenna. 

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