SA Voices From the Field

Dr. Jill Creighton, NASPA
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SA Voices from the Field shares the voices and stories from student affairs professionals from around the world. This podcast provides you with practical advice to help you be the best student affairs practitioner you can be, no matter where you are in your career.

  1. May 17

    Leveling Up: Raven Jemison's Guide to Authentic Leadership

    In the Season 14 finale of Student Affairs Voices from the Field, powerhouse sports executive Raven Jemison joins Dr. Jill Creighton for a masterclass in authentic leadership, resilience, and self-advocacy. Whether you're an early-career professional or a seasoned leader, this conversation offers actionable insights you can carry into your next student affairs challenge. A Journey Shaped by Passion and Persistence Raven Jemison, now president of the Kansas City Current, didn't set out to break barriers in the male-dominated world of professional sports leadership. Originally on a path to optometry, she pivoted to sports business after following her heart—and a newspaper ad—to her first sales gig with the Florida Panthers. From there, her determination propelled her career through multiple leagues, culminating in her historic role overseeing the first purpose-built women's soccer stadium in the world. Leadership 'Cheat Codes' for Every Professional A highlight from the episode is Raven Jemison's discussion of her book, More Than the Cheat Codes to Your Own Seat at the Table. Drawing on the nostalgic spirit of old-school video games, she shares "cheat codes" for professional success. One standout tip? Every six months, take time to reflect on not just your daily duties, but the value you've added, and what new skills you need to keep growing. As Dr. Jill Creighton and Raven Jemison discuss at 08:52, this practice is just as relevant in higher ed as it is on the business side of sports. Boundaries, Balance, and Being Seen A recurring theme is the importance of protecting your peace, especially in high-visibility roles that demand constant energy. Raven Jemison candidly recounts a pivotal moment in her career when she asked for time off during an NBA All-Star event—a decision made from necessity, not fear, and met with unexpected support. Her advice? Set clear boundaries, advocate for your needs, and trust that your contributions—and your well-being—both matter (17:03). Building Genuine Connections and Communities Finding the right advocates, making friendships at work, and supporting others forms another pillar of Raven Jemison's philosophy. She urges professionals to know themselves first, then intentionally find and nurture supportive relationships, both inside and outside the workplace (21:18). Tune In and Level Up This episode is full of wisdom for anyone looking to move forward intentionally, serve students effectively, and lead with purpose. Listen to the full conversation for strategies you can apply today—your next professional "level up" may be just a podcast away!   TRANSCRIPT Dr. Jill Creighton [00:00:01]: Welcome to Student Affairs Voices from the Field, the podcast where we share your student affairs stories from fresh perspectives to seasoned experts brought to you by naspa. We curate free and accessible professional development for higher education professionals wherever you happen to be. This is season 14 continuing our conversation on the value of Student Affairs. I'm Dr. Jill Creighton. Sheher hers your Essay Voices from the Field host. Hey Essay Voices. Welcome back and today we're bringing you the final episode from the 2026 Annual Conference episode Series. Dr. Jill Creighton [00:00:34]: Today we're featuring Raven Jemison, who was one of the keynote speakers at Annual Conference. And at the conference she sat down with Dr. Amelia Parnell, our NASPA president, to talk about her book and her journey. Raven is currently the Team President for the Kansas City Current, which is a women's Major League Soccer team, and she also wrote the book More Than the Cheat Codes to Own youn Seat at the Table the Raven was appointed the team President of the Kansas City Current in January of 2024. She oversees all business operations and led the club while opening the inaugural season in CPKC Stadium. She joined the club after spending the previous four seasons as the Executive Vice President of Business operations for the NBA's Milwaukee Bucks. Off the court, her leadership enabled the Bucs to produce impressive growth across all revenue generating departments while focusing on operational excellence and efficiencies. Her sports career began in the NHL as an inside sales representative for the Florida Panthers. Dr. Jill Creighton [00:01:28]: From there, she worked her way up the corporate ladder with the Pittsburgh Pirates in Major League Baseball, San Francisco 49ers in the NFL before joining the NBA's Team Marketing and Business Operations department. Beyond her executive success, Raven is the author of the book More Than the Cheat Codes to Own youn Own Seat at the Table, which is a memoir that chronicles her rise as a queer black woman navigating and reshaping the traditionally male dominated sports industry. In 2021, she she was named one of AD Week's Most Powerful Women in Sports. She was notably a 2022 SBJ Game Changer and in 2025 she became a KCBJ Woman of Influence, one of 10 NKC Innovators and Influencers, and earned the Women leaders in sports 2025 most resilient award. I hope you enjoy this conversation. Raven, welcome to Essay Voices. Raven Jemison [00:02:17]: Thank you. It's good to be here. Jill. Dr. Jill Creighton [00:02:18]: We're so grateful for your time and we know how busy you are running a major sports team and we're grateful to have you spend some time at the annual conference this year in your city of Kansas City as well as with us on the podcast now. And I see you repping the gear, Raven Jemison [00:02:32]: no question, every day, all day. Dr. Jill Creighton [00:02:34]: Well, for those of you who did not get to meet Raven at our annual conference, she is leading one of Major League Soccer's premier teams in the women's side of the league. And we just love to get to know all of our guests by starting with the question, how did you get to your current seat? Raven Jemison [00:02:49]: Yeah, I love answering this question, partly because it led me to write the book that I'm sure we'll talk about in, in a, in a minute. But I got here by being focused on the quote, unquote end goal, knowing that this is obviously not the end for me. Hopefully I have a lot more left in my career. But I actually started, went to college, thought I was going to be an optometrist and did all the things to become an optometrist except actually go to optometry school. I was accepted into optometry school and decided to defer a year because growing up as an athlete, growing up as the, the true tomboy that I still am today, loving sports, wanted to be in sports. Somehow I knew it wasn't going to be on the playing surface because I'm 54 on a really good day. But I always say I have 5, 10 energy and I figured okay, so there's no path professionally playing, so what can I do to just be close to the game, whatever game that might be. And sports business was creeping up kind of in the background. Raven Jemison [00:03:45]: I had done some internships at Auburn University where I graduated from, and it was just pulling on me. And I asked my parents if I could defer a year and I could defer optometry school and they said sure. I wanted to see if I could get a job in sports. Didn't know what that looked like, how I was gonna get there, but I was gonna do my darndest to get there. So I took the year, found one of my friends was in grad school in Miami at the time and I went to go visit her, opened up the newspaper and there was an ad for a career fair at the Florida Panthers. And I was like, don't know what career fair at the Florida Panthers means, but I know that there's all the sports teams will be represented and I'm just gonna give it my best shot. And this, this is a sign. So I went and bought an ill fitting suit from somewhere and hopped in line at career fair to talk to all four of the major sports teams down There. Raven Jemison [00:04:31]: And the last conversation of the day was the Florida Panthers. And I talked to their head of inside sales and convinced him that somehow I would be the best seller for him. Even though I'd never watched a hockey game live, didn't know anything about the sport. But I said that there was going to be no one that worked harder than me. So that was my first job in sports. $7.25 an hour deferred optometry school. Haven't looked back. As you can tell, I'm not an optometrist today. Raven Jemison [00:04:55]: So that was it. And I loved it. I love every minute of it. It was hard, but I knew I was exactly where I was supposed to be. So, Florida Panthers to the Pittsburgh Pirates to the San Francisco 49ers to the NBA League office in New York, the Milwaukee Bucks after my stint at the NBA League office. And now the Kansas City Current. Dr. Jill Creighton [00:05:12]: You've worked for almost every major league sports league in the country? Raven Jemison [00:05:15]: Every? Yeah, every core four major men's sports. NBA, NHL, Major League Baseball, and NFL. And now I'm in women's sports. The National Women's Soccer League, the nwsl, representing arguably one of the best teams in the league. Dr. Jill Creighton [00:05:28]: I was bummed I couldn't get to the stadium. The Current have, as far as I understand, the only dedicated women's soccer stadium in the U.S. that's right. Raven Jemison [00:05:36]: First ever purpose built stadium for women's soccer in the world here in Kansas City. We opened up in 2024. Dr. Jill Creighton [00:05:42]: So all of this rich experience. You have a book out, as you mentioned, which we'll talk about, but how did you end up at naspa? Raven Jemison [00:05:49]: It's a great question. I believe it was sequoyah. Mike reached out to our head of, Dani Welniak, who is an absolute rock star. And I got the email and I asked her, are you sure they're asking about the right person? Because not that I don't appreciate education, I obviously would not be here without it, but what am I gonna say that's relevant to them? And

    41 min

  2. May 10

    Meet Chelsea Peterson: Elevating Communications in Student Affairs

    In the latest season finale of "Student Affairs Voices from the Field," Dr. Jill Creighton welcomes a new leader to the NASPA community: Chelsea Peterson, NASPA's inaugural Vice President for Public Relations and Communications. This timely and inspiring conversation is not just an introduction to Chelsea Peterson's impressive background—it's a deep exploration of what makes the student affairs profession so essential in higher education today. Dr. Jill Creighton and Chelsea Peterson delve into the ongoing evolution of student affairs, the importance of community, and the powerful impact these professionals have on students' lives. Chelsea Peterson shares her own winding professional journey: from her days as a student-athlete and college basketball coach to leading award-winning marketing teams in student affairs at WashU—and now, bringing her vision and expertise to NASPA. This theme of growth, self-discovery, and purposeful change is woven throughout the episode, reminding us all that career paths aren't always linear, and every step brings value. A major thread in the discussion is the vital role of community that NASPA creates for student affairs professionals at every career stage. Whether you're a brand new practitioner seeking resources and support, a mid-level manager looking for ways to give back, or a seasoned leader craving connection and professional renewal, NASPA has something tailored for you. Chelsea Peterson candidly describes the ongoing work to clarify and communicate these offerings, recognizing that needs differ across entry-level, mid-tier, and senior professionals. She shares hopes for even more personalized member engagement and visibility in the near future. You'll also hear moving stories illustrating the value of student affairs—like the first-generation student-athlete Chelsea Peterson mentored, who, against many odds, became the first in her family to graduate. These stories speak volumes about the transformational nature of the field: It's about creating spaces where every student can find support, community, and a sense of belonging. Finally, the conversation touches on the importance of advocacy for student affairs and the ways communication (even AI!) can help cut through the "noise" on today's campuses, ensuring student support services are understood and valued. If you're seeking an episode that spotlights inspiration, community, and practical insight—don't miss this thoughtful exchange. Tune in to gain encouragement, clarity, and ideas for how you can engage more deeply with the NASPA community! Listen to the full episode and join the conversation on Student Affairs Voices from the Field TRANSCRIPT Dr. Jill Creighton [00:00:01]: Welcome to Student Affairs Voices from the Field, the podcast where we share your student affairs stories from fresh perspectives to seasoned experts brought to you by naspa. We curate free and accessible professional development for higher education professionals wherever you happen to be. This is season 14, continuing our conversation on the value of Student Affairs. I'm Dr. Jill Creighton. Sheher hers your Essay Voices from the Field Host Hey Essay Voices listeners, it's my pleasure to bring you a new voice in naspa. Chelsea Peterson Chelsea has just joined the NASPA staff as Vice President for Public Relations and Communications and we're going to get to know her a little bit better today. She's a marketing and communications professional with over 15 years of experience in higher ed. Dr. Jill Creighton [00:00:45]: In this inaugural role, she'll lead strategic marketing and communications efforts, including increasing NASPA's brand awareness in public relations and membership spaces. Additionally, she will serve as a member of the Executive Leadership team, oversee the Association's Marketing and communications staff, and consult with NASPA stakeholders. She most recently served as the Director of Strategic Initiatives for the Division of Student affairs at WashU in St. Louis. Joining WashU in the summer of 2018, she built the external relations functions within the Athletic and recreation departments before joining the leadership team of Dr. Ana Gonzalez, who was WashU's vice chancellor for Student Affairs. During her time at Wash U, Chelsea's marketing and communications teams have been recognized with over 25 national awards spanning digital communications, videography and brand. Alongside Dr. Dr. Jill Creighton [00:01:30]: Ana Gonzalez, she established the Student affairs and Marketing Communications Office, offering services to 28 departments and over 400 employees. Additionally, she oversaw the process for the division's rebrand and website overhaul and was highly involved in writing the strategic plan for the Student affairs division. Prior to Wash U, she spent over 10 years in collegiate athletics coaching and administration. She holds an undergraduate degree in Marketing Communications from Upper Iowa University, where she was a Division 2 basketball player. She received a Master's of Business Administration degree from Anderson University and just joined us here NASPA on December 3rd of 2025. Hey essay voices listeners, we are here already with our season finale episode and it's my pleasure to bring you a new voice in naspa. Chelsea Peterson Chelsea has just joined the NASPA staff as Vice President for Public Relations and Communications and we're going to get to know her a little bit better today. She's a Marketing and communications professional with over 15 years of experience in higher ed. Dr. Jill Creighton [00:02:27]: In this inaugural role, she'll lead strategic marketing and communications efforts, including increasing NASPA's brand aware in public relations and membership spaces Additionally, she will serve as a member of the Executive Leadership team, oversee the Association's Marketing and Communications staff, and consult with NASPA stakeholders. She most recently served as the Director of Strategic Initiatives for the Division of Student affairs at WashU in St. Louis. Joining WashU in the summer of 2018, she built the external relations functions within the athletic and recreation departments before joining the leadership team of Dr. Ana Gonzalez, who was WashU's vice chancellor for student affairs. During her time at WashU, Chelsea's marketing and communications teams have been recognized with over 25 national awards spanning digital communications, videography and brand development. Alongside Dr. Ana Gonzalez, she established the Student affairs and Marketing Communications Office, offering services to 28 departments and over 400 employees. Dr. Jill Creighton [00:03:19]: Additionally, she oversaw the process for the Division's rebrand and website overhaul and was highly involved in writing the strategic plan for the Student affairs division. Prior to Wash U, she spent over 10 years in collegiate athletics coaching administration. She holds an undergraduate degree in Marketing Communications from Upper Iowa University, where she was a Division 2 basketball player. She received a Master's of Business Administration degree from Anderson University and just joined us here at NASPA on December 3rd of 2025. Chelsea, welcome to Essay Voices. Chelsea Peterson [00:03:47]: It's great to be here with you today, Jill. Dr. Jill Creighton [00:03:49]: We finally got the opportunity to meet in real life this last annual conference in Kansas City. It was so lovely to make the connection. And you've been with NASPA for how long now? Chelsea Peterson [00:03:59]: Since early December 2025 I guess. We're going up on what a whirlwind Dr. Jill Creighton [00:04:04]: entry to the association to come in like right at the end of the calendar year and then jump right into the biggest event for naspa. But you've been around NASPA for a while? Chelsea Peterson [00:04:12]: Yeah, I have been around NASPA for a while. I will touch on the first point and say that President Amelia Parnell, Amy Shopkorn and the NASPA team made my transition during the highest volume time of year for naspa Seamless. It was super enjoyable to connect with our Board of directors in D.C. in early December to meet my Marketing and Communications team with the NASPA staff. It was wonderful work together to bring all of our NASPA members who could travel to Kansas City together in person. It was a wonderful time in community. It was great to meet you and I have been around NASPA for quite a while. In 2021 I made the transition at Washington University in St. Chelsea Peterson [00:04:49]: Louis that I'll refer to most likely as WASHU for the rest of the time anytime I mention it. When Dr. Ana Gonzalez became the Vice Chancellor for Student Affairs. In the summer of 2021, she recruited me from our Athletic and Recreation department to do what I was doing for that department for all 28 in the division of Student Affairs. And shortly after I started, actually before I officially started for Ana Gonzalez, she recorded. We did a recording for Justice Sotomayor for the NASPA membership. And that was my first introduction to naspa. Later that year, Ana ran for the Board Chair position and I've been very familiar with NASPA ever since. Dr. Jill Creighton [00:05:27]: Well, you're our brand new vice President for Public Relations and Communications here at naspa. This is a brand new position. It's never existed before. And one of the ways we like to use the podcast is to help members meet the staff. So we're going to be doing that today and kind of talking more about what members can expect from interacting with you and interacting with the team that you're leading. You've touched on this already, but we always love to start our episodes with how did you get to your current seat? You've touched on WASHU student affairs, athletics, but what's the journey? Chelsea Peterson [00:05:55]: I'm happy to share the journey and hello all NASPA members wh

    44 min

  3. May 3

    Fostering Civic Discourse: Tools for Campus Leaders and Student Affairs

    If you're looking to better understand the evolving landscape of civic discourse on college campuses—and why it matters more than ever for higher education professionals—then you won't want to miss the latest episode of "Student Affairs Voices from the Field." Hosted by Dr. Jill Creighton and featuring guest Jill Dunlap, this episode dives deep into the challenges, opportunities, and innovative solutions for fostering constructive conversations and civic engagement in higher education. A timely conversation, the episode opens with Dr. Jill Creighton welcoming Jill Dunlap back to the podcast and noting the sea change in student affairs policy and engagement work since her last appearance. Jill Dunlap, who has been with NASPA for nearly a decade and now oversees policy and civic engagement, brings first-hand insight into how students are reacting to new policies, especially those affecting graduate student borrowing. As she shares, many students aren't fully aware of major policy shifts that could impact their future opportunities, underscoring the need for student affairs professionals to step up as guides and advocates. Central to their conversation is NASPA's upcoming "Civic Discourse on Campus Virtual Summit"—a brand new, fully online initiative designed to gather campus leaders, policy experts, and innovative practitioners to share tools, strategies, and research for nurturing robust civic dialogue in campus communities. Both Dr. Jill Creighton and Jill Dunlap stress the significance of equipping students to engage respectfully across political and personal differences, especially in a climate marked by polarization and the aftermath of the pandemic. Listeners gain an insider's perspective on what the summit will offer: keynote presentations, breakout sessions on measuring the impact of civic dialogue, facilitating deliberative forums, partnering with faculty, and more (06:12–13:14). Student affairs professionals at every level will find relevant content, whether they're administrating at the VP level or working directly in residence halls. Importantly, all sessions will be recorded and available for later viewing, making the summit accessible for busy schedules. This episode is packed with actionable ideas and authentic reflection on the responsibilities student affairs professionals share in shaping the next generation's civic life. As campuses brace for high-stakes election cycles, and as societal challenges spill over into collegiate life, the tools and support discussed here are essential. Whether you're a campus leader or an aspiring practitioner, tune in to be inspired—and consider joining the conversation at NASPA's Civic Discourse on Campus Virtual Summit this May. Listen now and get equipped for the important work ahead!   TRANSCRIPT Dr. Jill Creighton [00:00:01]: Welcome to Student Affairs Voices from the Field, the podcast where we share your student affairs stories from fresh perspectives to seasoned experts brought to you by naspa. We curate free and accessible professional development for higher education professionals wherever you happen to be. This is season 14, continuing our conversation on the value of Student Affairs. I'm Dr. Jill Creighton. Sheher hers your essay Voices from the Field host. Welcome, Jill, back to SA Voices. Jill Dunlap [00:00:29]: Thanks for having me. Dr. Jill Creighton [00:00:30]: We are live at the annual conference, so for our listeners, you might hear a little bit of different audio quality because we're trying a new setup, but we're also here in person. I almost never get to see our guests in person, so I'm very happy to see you. Jill Dunlap [00:00:41]: This is so great. Dr. Jill Creighton [00:00:42]: We had you on the POD almost four years ago now to talk about some of the work that you were doing around Title ix. And now we're back to talk about a brand new NASPA initiative called the Civic Dialogue Summit. I'm really excited to learn more about that, but it's been a minute since you've been on the pod, and since then your role has changed. Can you tell us a little bit more about you and how you got to your current seat at NASA? Jill Dunlap [00:01:03]: Yeah, absolutely. So I started at NASA. Oh my gosh, I think it's going to be 10 years this November. So I've been here a minute, and since the time that I last spoke to you all, I have added policy duties and civic engagement to my portfolio. And that was just due to different staff transitions and sort of me saying, hey, I'm available and would love to do some additional duties while I'm at NASA. I also teach political science as an adjunct. And so it's a nice way for me to bring what I'm learning here to the classroom and vice versa. And what my I'm hearing from my students about some of these issues to the work that I do at naspa. Jill Dunlap [00:01:33]: So I it's a really beautiful blend of work that I am, I am fortunate to be able to do. Dr. Jill Creighton [00:01:37]: So when you're teaching, what are you hearing in the world of students that you're bringing back to naspa? Jill Dunlap [00:01:41]: You know, they like just sort of what they're tuned into and what breaks through in terms of policy. I'm doing a presentation this afternoon at the annual conference talking about the new limits on graduate student programs. Right. And so their understanding of that, I think, is at the very infancy and so thinking about, oh, wow, what how do we, as NASA and especially in the policy space, guide student affairs professionals with Letting undergrad students know this is going to drastically change what fields you can go into, depending on what resources you have financially to be able to pursue the degree of your choice. And so these are some really significant changes, and I think some of those haven't broken through yet to students at the undergraduate level. And I think it's our job as student affairs professionals to help them understand that. Dr. Jill Creighton [00:02:21]: We just did a great episode with Melanie Story, who is the president of NAFSA on some of these policy changes. And just then on Saturday, I was co teaching one of our pre cons for the Public Policy Division and we talked all about the OB3 federal financial aid changes. OB3 stands for the One Big Beautiful act, also known as HR1. But what Jill Dunlap is referring to is really all of this information around new borrowing limits and lifetime borrowing limits for graduate students. And there's a different cap for professional students. It's very confusing. The long story short is that most students will no longer be able to borrow for the full cost of attendance in their programs, which is going to have an incredible ripple effect on who can access that type of education or on what those programs can cost where the list is really long, not even really sure what the impacts are going to be in full yet. We do know that they're going to take effect this year, next year in 27, and the last rules will be introduced in 28. Dr. Jill Creighton [00:03:15]: So it's just going to be a very different landscape. Jill Dunlap [00:03:17]: And it's all the more important for students to have civic agency. Right. And to be able to understand this and understand the power of talking to policymakers about these things on the front end and also in the implementation phase of what's happening around us. So very timely. Dr. Jill Creighton [00:03:31]: So let's talk about the NASPA summit that you're leading along with a couple of campus partners called the Civic Dialogue Summit. So why don't we start with what the basics of what is it? Jill Dunlap [00:03:40]: Yeah, I think, you know, this work has been happening for a really long time. So I definitely don't want it to seem as though NASA's jumping in and like leading the charge on this. I think what we've done with this event, and it's the first time we've done this, especially in the virtual space, is really trying to bring together all the partners that are doing really great work because I think campus campuses sort of buzzy and at this point really kind of bipartisan and we're clinging to things that we can do that are not raising alarm bells for policymakers. And this is one of them. And so I think both sides agree, both, you know, political parties agree that students ability to have challenging conversations with people who think very differently from them is an important skill. And so let's like come together around that and take this moment where we have an opportunity to move forward on some of those things where we may not in other areas and give campuses and campus professionals just the tools and resources and awareness of who's working in this space so that they can develop really robust programs on their own campuses. And so I think this is the culminating event where we're doing that and we're bringing together some really important thought leaders in this area. Dr. Jill Creighton [00:04:39]: This sounds like a really great opportunity for campuses to participate. Where is this going to be held? Jill Dunlap [00:04:43]: It is online, so anybody can attend. And I know that there are folks with different travel restrictions. And so to me, there's a real equality of opportunity to attend this. It is on Friday, May 8, and I believe that it starts at 11 Central so that we are not too early for our west coast partners. And it runs all the way through into the afternoon. And so we'll have one keynote kickoff presentation and then there'll be a series of breakout sessions. So folks will have different options to choose from throughout the afternoon. Dr. Jill Creighton [00:05:11]: Can you talk a little bit about how much this might cost for members? Jill Dunlap [00:05:14]: Yeah, I think it's a really reasonable cost for folks to be able to come. Early registration runs through the end of March, and for members it is 1, 99, and it is 2. 99 for non members. And

    23 min

  4. Apr 26

    Empowering Student Success: The Impact of NASPA's TIAA Micro Grant Program

    If you're seeking powerful examples of student affairs' impact and actionable ideas to support today's college students, the latest episode of SA Voices from the Field is a must-listen. Host Dr. Jill Creighton welcomes Alexa Wesley Chamberlain (Director of Research and Strategy at NASPA) and Dr. Kira Gatewood (AVP of Student Life and Dean of Students at University of Houston Downtown) for a conversation focused on the NASPA-TIAA Micro Grant Program and its transformative effects on campus communities. TIAA Micro Grant Program: Fueling Emergency Aid Initiatives Led by Alexa Wesley Chamberlain, the TIAA Micro Grant Program provides $10,000 grants directly to campuses as emergency aid for students in crisis. Alexa Wesley Chamberlain explains how this initiative, rooted in NASPA's longstanding research on emergency aid, addresses basic needs like housing, food, childcare, and sudden financial emergencies. By supporting five institutions (selected from over 350 applicants), NASPA and TIAA aim to spotlight interventions that boost student persistence and success. University of Houston Downtown: Serving Parenting Students A highlight of the episode is Dr. Kira Gatewood's detailed look at how UHD is using its grant to support pregnant and parenting students—an often-overlooked group facing unique challenges. With over 70% of UHD's students being first-generation and many juggling caregiving responsibilities, the grant has enabled direct financial support and, maybe even more importantly, fostered a sense of community. Through stories of resilience and solidarity, Dr. Kira Gatewood shows how the micro grant helped students navigate grief, celebrate achievements, and feel truly seen by their institution. Bridging Policy, Research, and Impact Throughout the conversation, Dr. Jill Creighton, Alexa Wesley Chamberlain, and Dr. Kira Gatewood emphasize the importance of connecting research to daily practice, sharing stories and data that advocate for the normalization of basic needs support in higher education. They call for student affairs professionals to apply for future grant cycles and, above all, to keep listening to students' evolving needs. Why Listen? This episode is a rich source of inspiration and practical advice for anyone working in higher education. Whether you're exploring emergency aid options, want to build inclusive student support networks, or are searching for a reminder of why student affairs matters, don't miss this candid, hopeful discussion. 🎧 Listen now to learn how emergency aid is shaping student success and discover strategies to bring back to your own campus!   TRANSCRIPT Dr. Jill Creighton [00:00:01]: Welcome to Student Affairs Voices from the Field, the podcast where we share your student affairs stories from fresh perspectives to seasoned experts brought to you by NASPA. We curate free and accessible professional development for higher education professionals wherever you happen to be. This is season 14 continuing our conversation on the value of Student Affairs. I'm Dr. Jill Creighton. Sheher hers your essay Voices from the Field host today on SA Voices. I'm pleased to welcome two guests, one from NASPA and one who's a campus based professional. Our NASPA professional today is Alexa Wesley Chamberlain, who's the Director of Research and strategy at NASPA. Dr. Jill Creighton [00:00:37]: In her role, she leads NASPA's research portfolio, manages grant funded research initiatives, and prior to joining naspa, she focused on federal post secondary education policy and institutional finance strategies through internships at the Lumina foundation, the Institute for Women's Policy Research and the US Department of Education. Alexa holds a Master's Degree in Public Policy and a Bachelor's degree in Government and Politics from the University of Maryland, College Park. Our second guest is Dr. Kira Gatewood, who self identifies as the educational architect. Dr. Gatewood is a dynamic force in higher education, serving as a masterful educational architect with unique talent for analyzing complex institutional challenges. She designs and implements creative, practical solutions that foster student success and organizational excellence. Her academic foundation, a Bachelor of Arts in Theater from Columbia College Chicago, an MEd from Loyola University Chicago and an EDD from Arizona State University, fuels her innovative approach. Dr. Jill Creighton [00:01:29]: At asu, she engineered the Landmark Endowed Gatewood NPHC Scholarship for Excellence and architected the Sankofa Early Start program, achieving a 94% persistence rate. Today, as the AVP of Student Life and Dean of Students at the University of Houston Downtown, she oversees a comprehensive portfolio and architects the Holistic Student Experience. Her division includes Student Leadership and Involvement, Veterans Services, Sports and Fitness, the Dean of Students, Office Counseling Services and Student Health Services. She strategically builds the ecosystem through grant funded innovation, expanding student advocacy, launching a first generation support system and constructing the Gator Resource center to address basic needs including the Gator Mart food pantry. Her most integrated design is the Gator Health Portal, a digital infrastructure that unifies the newly built Student Health center with its whole medical team and student counseling services. An accomplished author and the ASU 2023 Greek Advisor of the Year, Dr. Gatewood's designs are student centered, equitable and built to last. She doesn't just administer, she architects the environments where students and institutions thrive together. Dr. Jill Creighton [00:02:32]: KE and Alexa are going to be working together to tell us about the NASPA Mini Grant Program or the TIAA mini grant program and how that's influenced the University of Houston downtown. The grant cycle is about to open once again. So we hope that you enjoy this episode and learn a little bit more if you and your institution want to apply for the mini grant. Welcome to the show. Alexa. Alexa Wesley Chamberlain [00:02:52]: Hi. Thank you for having me. Dr. Jill Creighton [00:02:54]: And Kira, welcome. Dr. Kira Gatewood [00:02:55]: Good morning. Dr. Jill Creighton [00:02:56]: It's always such a delight for us to be able to feature NASPA staffers on the show. We don't get to hear your voices enough, but we know how hard you're working behind the scenes. And then today we also have Kiara, who's one of our amazing student affairs professionals who's currently working in Houston. Today we're talking all about the new micro grant program that NASPA has introduced and we have this great partnership in Alexa who is leading that program for NASPA and Kira who is one of the micro grant recipients. So we're going to be talking all about how that has affected the campus. But before we get into all of that, we'll start with our traditional opener. Alexa, we'll start with you. How did you get to your current seat at naspa? Alexa Wesley Chamberlain [00:03:31]: Sure, NASPA has been my professional home for eight and a half years now, which is so wild to say, so much life has happened at that time, but around how I got here. My internships are really still a big part of my bio, even eight and a half years into a full time role. But it's because they really do play a part in my story. So in undergrad one of those internships was at a university affiliated research consortium about counterterrorism and the power of communications with that like do words matter? How true is the idiom? Talk is cheap. And so I co did interviews there and really figured out I had a knack and interest in the social sciences space and particularly research in understanding and addressing social issues and the importance of data in informing strategies to overcome challenges. I knew I needed to hone my skills more and explore possible avenues for this. So I went straight into grad school for public policy, which is where I interned at the Institute for Women's Policy Research. I focused on a student parent success initiative. Alexa Wesley Chamberlain [00:04:25]: There I learned about on campus childcare financing strategies and all the challenges that come with that and of course the need for better supports for single mothers on campus in particular. I then narrowed my focus to higher ed where I interned at the Education Department. There I was exposed to policy conversations about things like college scorecard, consumer facing, information tools for students, what metrics are considered in policy considerations like around gayful Employment and then I led. This led me to the Lumina foundation, who's a funder of some of NASA's research today. And that's where I focused on things like today's student campaign and building awareness about who today's college students are. We all know there are so many often or so often part time students, students who work, students who are veterans, who are parents, who are first generation and the need for both policymakers and practitioners to really check assumptions when we're designing supports with these college students in mind. From there that I was introduced to the association world, which is where how I came across NASPA and how associations really are so critical in ensuring decision makers are aware about the needs of practitioners and students, how their policies are affecting them on the ground and what promising practices could potentially be uplifted and scaled nationally. So I'm really drawn, I was really drawn to NASPA given the focus on student centered supports in particular and how so much of the work that student affairs does is ensuring that students with marginalized identities are supported and centered in the work that we do. Alexa Wesley Chamberlain [00:05:42]: So my role has evolved. I'm not a little bit less on the policy side and more focused on connecting researc

    49 min

  5. Apr 19

    Flexible Work in Student Affairs: What Success Looks Like Now & Next

    In the latest episode of NASPA's Student Affairs Voices from the Field podcast, the conversation dives deep into one of higher education's most timely topics: What does a successful flexible work environment look like in student affairs today and in the future? This episode, recorded live at the 2026 NASPA Annual Conference in Kansas City, captures a chorus of perspectives from student affairs professionals across the country and around the globe, each sharing insights on how flexibility is shaping the present—and the promise—of our profession. A key theme that echoes throughout the episode is the shift from the traditional 9-to-5 on-campus model to one that centers both staff well-being and student needs. Alan Thompson highlights this shift, noting that "the typical nine-to-five...is no longer going to work with the way the world is shifting around us" 00:00:50. Flexibility now takes many forms, from remote and hybrid work, to alternative scheduling, to using digital tools like chatbots for student support outside normal hours, as mentioned by Enoke J. Agyei. Supporting staff as whole people is another recurring message. Kerry Greenstein underscores the importance of supervisors who "are understanding and able to support their teams," allowing staff to do what they need to be their best selves for students 00:02:11. The theme of trust and autonomy surfaces in Mishka Murad's comments on letting employees choose their work settings and hours to find individual productivity and balance, so long as the work gets done. Many contributors advocate for meeting students where they are—digitally, asynchronously, and outside the office walls. Dan Volchek and Diana Sims Harris both suggest that student affairs professionals must adapt to students' diverse schedules and preferences, ranging from in-person to online interactions. At the same time, contributors recognize the challenge of designing flexible policies that remain inclusive, equitable, and responsive to both staff and student needs. From practical solutions like cross-training backups and honoring comp time, to broader reflections on rethinking institutional culture, the episode brims with wisdom for every level of the field. Whether you're a new grad or a seasoned dean, this conversation is a must-listen. It's packed with concrete ideas and heartfelt stories about finding work-life integration in student affairs. Tune in to SA Voices from the Field and explore how flexibility is not only redefining our work, but also sustaining our passion for serving students—today and into the future. TRANSCRIPT Dr. Jill Creighton [00:00:01]: Welcome to Student Affairs Voices from the Field, the podcast where we share your student affairs stories from fresh perspectives to seasoned experts brought to you by naspa. We curate free and accessible professional development for higher education professionals wherever you happen to be. This is season 14 continuing our conversation on the value of Student Affairs. I'm Dr. Jill Creighton. Sheher hers your SA Voices from the Field Host welcome back to another episode of SA Voices from the Field Today is our third episode that was recorded live and in person at the Kansas City, Missouri 2026 annual conference. We asked you about the third focus area for the conference, which was about workforce trends and the future of the profession. The question posed was what does a successful flexible work environment look like in student affairs today and in the future? Here's what you told us. Dr. Alan Thompson [00:00:50]: Alan Thompson at the Evergreen State College, Olympia, Washington Director of Academic and Career Advising Having a flexible work environment is so important to the professionals who work in student affairs today as well as the future. The typical nine to five, five day or six day work week that we were once accustomed to in years gone by is no longer going to work with the the way that the world is shifting around us, it is important that we as professionals have a work life balance and oftentimes that means that having a flexible work schedule, working different hours throughout the day or even various days of the week, being able to work remotely two or three days a week, is very, very successful in creating an environment in which student affairs employ, want to work and are available to work given the many complexities that we have outside of the typical work environment. Kerry Greenstein Kerry Greenstein, Sweet Briar College I'm the Dean of Student Life. A successful work environment to me looks like supervisors who are understanding and able to support their teams, allowing them to come late, take time, really do what they need to do to be there best selves so that when they are present and helping the students that they serve that they are really at their best and able to serve them as best as possible. Hi everyone, my name is  Gada Endick [00:03:08]: Enoke J. Agyieu. I am a second year graduate student of the Student Affairs Administration Program at Michigan State University. I'll be graduating in May and I am glad to share my perspective as a new professional and a new grad. How I see flexible work environment is using technology and data to help students with services even without the physical appearance of professionals. With the age of AI, we can have chatbots and other technologies that can respond to student needs while professionals are not in their offices or they are not having a direct interaction with students and I think that is the way to go in the future as student affairs professionals. Be at the back end monitoring student trends and their concerns and how best students can be referred with in person and face to face services. So basically that is what I can share and I can see that profession have a great promise for some of us as early career professionals.  Mishka Murad [00:04:23]: My name is Mishka Murad and I have worked in student affairs as well as worked as an adjunct instructor. I'm originally from Pakistan and I've worked in Pakistan, Thailand, Mexico and the US Online classes suddenly because of a snowstorm. And so just having that ab ability to be able to adapt, I think is a really important skill that we're able to then give to students as well. So I think a flexible work environment is that ability to say I need to work from home or I'd like to work from home because I don't do so well with a chatty environment and I really want to zone in. Or guess what? I wake up at 5am every day and I'm most productive at 5:30. And I definitely don't want to come into the office, but if I'm working from home, that's possible. So I think it's really understanding that it's all the work we really do for students, which is they learn in different ways, they, they need different kind of advising. We show up for them at different times, on different days. Just bringing that into the world of student affairs where the same is allowed for us. So I too can have that flexibility. I too can work a particular hour that I might work well. And more than anything, a successful work environment is not just saying you can do these things, but is trusting people that they will do these things and they are doing these things. And so I believe that it's not just what is offered to you by an institution, but it's the kind of faith your dean and your supervisor have in you. Gada Endick [00:05:14]: I'm Gada Endick and I'm the Assistant Dean for Graduate Student Life at Rutgers University. And we focus on creating an interconnected graduate student experience across our eight grad schools. So we're here to kind of improve the quality of life for graduate and professional students, serving their diverse needs, fostering a sense of belonging, and really helping them just make the most of the many resources Rutgers has to offer. So we do programming that's designed to connect students across their disciplines. We provide spaces for them to meet and gather, and we also focus on events and initiatives that celebrate their contributions, their achievements, and amplify their voices. A successful flexible work environment in student affairs today, I think recognizes that the work is both relational and adaptable. It balances the need for in person student connection with flexible options that support staff well being, productivity and trust. So in the future, the most effective environments, I think we'll focus less on where work happens and more on impact and empowering the professionals to serve students well while sustaining their own well being. Adam McCready [00:06:24]: Hi, I'm Adam McCready. I use him his pronouns. I'm an associate professor in higher education programs at the University of Connecticut. Again, if we need to meet students where they're at, part of that is realizing that the 9 to 5 workday and having folks in person on campus is not meeting students and supporting. We need folks who are going to be in those face to face roles at on campus events and programs, but requires flexible work hours. There are plenty of folks in our field who can do their jobs successfully remotely. And if we want to retain and support folks specifically who were able to do their jobs successfully through the pandemic and beyond, we need to recognize that the in person only work experience is not the realm of success in the future. And for students who are coming into higher ed and then moving on into work in our field, thinking about it through that lens of in person work does not meet the reality of their identities at this point in time. Andrew Finn [00:07:19]: My name is Andrew Finn and I am the assistant director for Graduate Student Programming and events in the center for Student Involvement at Northeastern University on the Boston campus. There's two approaches to this question. I'll look at it from a staff lens, but also a student lens from a staff lens. I think if we're talking about flexib

    1h 7m

  6. Apr 12

    Data, Tech, and the Future of Student Affairs Impact

    Season 14, Episode 8 of NASPA's Student Affairs Voices from the Field podcast brings together a powerful chorus of perspectives from student affairs professionals, leaders, and educators, all answering a central, urgent question: How can student affairs use data and technology to better serve the profession? This episode is a must-listen for anyone committed to the future of higher education, offering both inspiration and practical insight for advancing our field. A tapestry of voices emerges, revealing several clear themes. First, the call for intentional and strategic use of data rings loud and clear throughout. Alan Thompson identifies the importance of keeping up with evolving technology to positively impact the student experience and emphasizes the critical nature of knowing who our students are and what support they need. Others, like Gada Endick, advocate using data not just for compliance or recordkeeping, but to proactively search for gaps in student belonging and to build more intentional communities. Second, embracing technology and artificial intelligence as tools for both efficiency and connection is a recurring thread. Dylan Dermeyer, among others, highlights how AI can free professionals from routine tasks, affording more quality time with students. This shift allows practitioners to focus on building meaningful relationships—the heart of student affairs work. Romando Nash encourages leveraging AI so staff can spend less time on paperwork, and more time face-to-face with students. Another consistent theme is the necessity of collaboration and data sharing. Several contributors emphasize that data must not remain siloed. Brett Peterson Bruner voices the need to share information across campus, advocating for collective wisdom and integrated decision-making: when student affairs, academic, and institutional researchers join forces, the whole campus community benefits. The importance of professional development and training is spotlighted as well. Michael Allensworth and Antonia McFarland argue that data and technology skills should be woven into graduate preparatory programs and ongoing staff training to ensure everyone in the profession can grow, adapt, and thrive. Finally, the episode calls for a human-centered approach to data. Mishka Murad reminds us that behind every number is a student story, and Dr. Rolanda Horn advocates using data as storytelling—a tool to highlight successes, identify gaps, and advocate for the value of our work. For those seeking guidance, inspiration, or a pulse on where student affairs is headed in a rapidly changing world, this episode delivers. Tune in to hear your colleagues grapple with the challenges and opportunities ahead, sharing strategies that can help us all lead with data, technology, and most of all, heart. Ready to dive deeper? Listen now to Student Affairs Voices from the Field, Season 14, Episode 8! TRANSCRIPT Dr. Jill Creighton [00:00:01]: Welcome to Student Affairs Voices from the Field, the podcast where we share your student affairs stories from fresh perspectives to seasoned experts brought to you by NASPA. We curate free and accessible professional development for higher education professionals wherever you happen to be. This is season 14 continuing our conversation on the value of Student Affairs. I'm Dr. Jill Creighton. Sheher hers your SA voices from the Field host. Thank you for coming back for our next episode of Essay Voices from the Field. Today we're going to be featuring your responses to our second question that we recorded live and in person at the 2026 annual conference in Kansas City, Missouri. Our second question was about the focus area of data technology and return on investment in higher education and student affairs. We asked you how can student affairs use data and technology to better serve the student affairs profession? Here's what you told us. Dr. Alan Thompson [00:00:38]: Alan Thompson at the Evergreen State College, Olympia, Washington Director of Academic and Career Advising the use of data and technology in student affairs student life is so imperative. The way that technology is shifting and growing and changing today, student affairs needs to stay abreast and stay par with the various systems that can have a positive impact on students experiences and so the use of data knowing who our students are, what services that the institution is lacking to support our students, but making sure that we are using that data is critical to the success of the profession.  Cary Greenstein Cary Greenstein, Sweet Briar College I'm the Dean of Student Life. I would make sure that student life and student affairs staff are led to be senior Student affairs or senior cabinet members at any institution so that they could really have the authority to lead and run everything from CARE teams to student success and all the other things that are really needed to help improve student success. And so really it's about how we set the organizational structure. I would say that we can really use data to help serve the profession by really making sure that we have so much information, our platforms provide so much for us that we can use that to then better understand our students, better understand their needs and how we can better serve them and support them with whatever challenges they're having. Dr. Jill Creighton [00:02:47]: Hi everyone, my name is Enoke Agyei I am a second year graduate student of the Student Affairs Administration Program at Michigan State University. I'll be graduating in May and I am glad to share my perspective as a new professional and a new grad. Data and assessment is the way to go because it give us what we are not seeing, give us the hidden treasures of how we are able to support students and technology is here to facilitate our work with Predictive analytics for us to know the early signs, to come on board with proactive measures before students fall through the cracks. So I think the data and assessment should not be seen from that perspective of compliance, but rather to develop it as a culture to help a student. So more of helping students a proactive measure than to see it as compliance measure.  Mishka Murad [00:04:04]: My name is Mishka Murad, and I have worked in student affairs as well as worked as an adjunct instructor. I'm originally from Pakistan, and I've worked in Pakistan, Thailand, Mexico, and the US when it comes to data, I will say I am a person who really values qualitative data. I really appreciate numbers, but I think what is crucial is to get the stories behind the numbers. And so when we collect data on things like belonging or collect data on student organizations and people feel like they're being represented in these student organizations, or if classes are the way that students want them to be and they're getting the sort of courses that they want to get, I think it's other than just numbers really, unpacking what those numbers are saying, where they are coming from, what are the stories that they're telling, and learning more about the student experience through these stories. I believe in the power. When we say data, I think people think of number, they think of percentages, all of these really fancy things that I am not very good at, like statistics. But I really appreciate the fact that I think education first and foremost and student success comes in the ability to learn lessons from storytelling and from experiences. That's what education looked like, you know, when our families would tell us stories and their families would tell them stories. And so really, to use more off that qualitative data, I believe is crucial.  Gada Endick [00:05:15]: I'm Gada Endick and I'm the Assistant Dean for Graduate Student Life at Rutgers University. And we focus on creating an interconnected graduate student experience across our eight grad schools. So we're here to kind of improve the quality of life for graduate and professional students, serving their diverse needs, fostering a sense of belonging, and really helping them just make the most of the many resources Rutgers has to offer. So we do programming that's designed to connect students across their disciplines. We provide spaces for them to meet and gather, and we also focus on events and initiatives that celebrate their contributions or achievements and amplify their voices. Student affairs can use data to better understand where graduate students feel connected and where they may be feeling isolated. So looking at things like survey feedback and engagement patterns helps identify gaps in belonging across programs and student groups. When we use that insight well, we can kind of create more intentional opportunities for community and support.  Adam McCready [00:06:13]: Hi, I'm Adam McCready. I use he, him, his pronouns. I'm an associate professor in higher education programs at the University of Connecticut. Regarding data Use technology. As someone who does a lot of work educating future practitioners in our field on assessment, we just have so much data already that is vastly underutilized in our field. And if you look at some of the work even from like Nick Bowman at University of Iowa with looking at the meal index or the M index or swipes, there's just so much more we can do with the data that we already have. And I think that we often think about that we have to collect more data. And I think part of it is just really better thinking about the data we've collected already and how we're utilizing it. That and the fact that we need to engage actively with artificial intelligence and think about how we are leveraging AI to improve our support of students and to meet them where they're at and support their success. And lastly, as someone who does social media research, we need to meet students in their reality. Their identities are ubiquitous, both in person and online, and to only think about in person engag

    55 min

  7. Apr 5

    Reimagining Student Affairs: One Change That Would Transform Success

    In a special episode of Student Affairs Voices from the Field podcast, host Dr. Jill Creighton invites listeners to explore a vibrant tapestry of perspectives on reinventing student affairs for the future. Recorded live at the annual NASPA conference, this episode brings together over 60 passionate voices—from seasoned administrators to emerging professionals—all responding to the essential question: "If you could rebuild student affairs from scratch, what's one change you would make to impact student success?" What emerges is an inspiring collage of themes, united by a commitment to student-centered change and innovation. One theme that resounds across so many voices is the necessity to break down silos—especially between academic and student affairs. Over and over, contributors envision seamless, integrated models in which faculty and staff collaborate to bridge classroom learning with co-curricular development. As Brianna Morris so succinctly puts it, "One way I would rebuild student affairs is by bridging the gap between academic affairs and student affairs to better serve our students." Another powerful current is the call to prioritize belonging and community. Gada Endick suggests designing student affairs programs "around belonging and community as the core drivers of student success, rather than the outcomes of programming." This means intentionally crafting spaces and systems where every student—especially those from marginalized or non-traditional backgrounds—can forge meaningful connections and thrive. Equity, representation, and accessibility surface as central pillars as well. Contributors emphasize representation within staff, the elimination of barriers, and the use of data to assess and adapt to the changing needs of today's students. Paul Rossi advocates for "co-creation" with students so that systems and supports are built alongside those who use them. The episode also highlights professional development, support for entry-level staff, and the ongoing need to make student affairs visible and valued across campus communities. These perspectives, from institutions nationwide and around the world, remind us that the work of student affairs is never static. It's evolving, dynamic, and fundamentally collaborative. If you're passionate about education, leadership, and helping students find their path, this is a conversation you won't want to miss. Tune in to this energizing episode and find out how you can help reshape the future of student affairs—one idea, one story, one change at a time.   TRANSCRIPT Dr. Jill Creighton [00:00:01]: Welcome to Student Affairs Voices from the Field, the podcast where we share your student affairs stories from fresh perspectives to seasoned experts brought to you by naspa. We curate free and accessible professional development for higher education professionals wherever you happen to be. This is season 14 continuing our conversation on the value of Student Affairs. I'm Dr. Jill Creighton. She her hers your SA Voices from the Field host. Welcome back to another episode of Essay Voices from the Field. Today we're going to be featuring first of three episodes that we recorded live and in person at the annual conference. Dr. Jill Creighton [00:00:36]: We're so thankful to over 60 of you who shared your voices with us today. We were able to ask you three questions, one each on the conference focus areas and today's question is on the focus area of redefining the profession and student success. We asked you if you could rebuild student affairs from scratch, what's one change that you would make to impact student success? Here are your responses. Alan Thompson at the Evergreen State College, Olympia, Washington Director of Academic and Career Advising One thing that I would change to have an impact on student success would definitely be making sure that the individuals, the professionals who serve the students reflect the population of students that they are meant to serve. That the faculty staff representatives mirror the student body so that the students who are coming to the campuses have a comfortable environment in which to be successful and ultimately thrive and graduate.  Hi everyone, my name is Enock Agyei. I am a second year graduate student of the Student Affairs Administration Program at Michigan State University. I'll be graduating in May and I am glad to share my perspective as a new professional and a new grad have a more integrated approach of how our profession collaborate with student affairs. I think the contemporary student come to a campus with more complex needs than academic affairs and student affairs to have individual outcomes and individual ambitions. I think if we we have a more integrated approach as to how both academic affairs and student affairs can collaborate and help students overcome challenges and do some proactive things to make student life better. I think that's what I'm going to do because from the inception of the profession, some of our founding documents just give the clear distinction between our field and academic affairs, which make field a bit subordinate to academic affairs, which is not meeting the need of our contemporary student. Mishka Murad [00:02:20]: My name is Mishka Murad and I have worked in student affairs as well as worked as an adjunct instructor. I'm originally from Pakistan and I've worked in Pakistan, Thailand, Mexico and the us. And for me, what's really crucial about this question is that I've heard over the number of years that I've been in this work, the frustration sometimes with the similar mistakes that students are making over and over again. And so if I could rebuild student affairs from scratch, I think I'd like to remind folks that there is a life cycle for students. And so even if we're hearing similar things or similar mistakes, that they're coming from different students and that each student is experiencing it differently and that we should be experiencing it differently and remember to see that humanity in students as well. And so I think when it comes to student success, instead of labeling them as problematic or as repeating behaviors, we realize that with each of these behaviors that might be problematic is an opportunity for them to do better and be better and not to give up hope, because we might have been in the profession for really long and we might feel a certain way about it, and to maintain that ability to really believe that at any point a student can change and can make a difference in how they move forward into the world. Ghada Endick [00:04:00]: I'm Ghada Endick, and I'm the Assistant Dean for Graduate Student Life at Rutgers University. And we focus on creating an interconnected graduate student experience across our eight grad schools. So we're here to kind of improve the quality of life for graduate and professional students, serving their diverse needs, fostering a sense of belonging, and really helping them just make the most of the many resources Rutgers has to offer. So we do programming that's designed to connect students across their disciplines. We provide spaces for them to meet and gather, and we also focus on events and initiatives that celebrate their contributions or achievements and amplify their voices. If I were building a student affairs programs from scratch, I would design it around belonging and community as the core drivers of student success, rather than the outcomes of programming. So that means intentionally creating structures where every student, especially grad students, has meaningful connections with their peers, their mentors, and the institution. When students feel they belong, they're far more likely to persist, thrive, and fully engage in their academic journey. Adam McCready [00:05:29]: Hi, I'm Adam McCready. I use him his pronouns. I'm an associate professor in higher education programs at the University of Connecticut. So student affairs from scratch. I would recommend that if we could do one thing to impact student success, I think we need to combat it from a more of a community wellness approach. And part of that from a community approach means that we need to be. Historically, we've talked about collaboration in our field. I think collaboration and Community oriented approach requires folks really communicating at a professional level. I think it also requires engaging more holistically with students and their communities on campus and their communities outside of campus, families, friends and the like. If we really want to impact student success, we have to understand their realities, their communities and the like and move away from approaches that are really thinking about student success from an individualistic approach and come at it from a more community oriented mindset to support them in their wellbeing. Andrew Finn [00:06:07]: My name is Andrew Finn and I am the Assistant Director for Graduate Student Programming and Events in the center for Student Involvement at Northeastern University on the Boston campus. If I could rebuild Student affairs from scratch, something that I would really focus on is really building interdisciplinary community from the get go rather than having it be something that students are left to discover on their own over time. I find that the best and most meaningful connections that students often make, but not always, are those that are explicitly outside of their discipline early on because it expands the possibilities for how they view themselves and the way that they can impact the world through their professional development pathways. As such, students become more successful through a holistic lens rather than through a narrower and more carefully defined one early on.  Dillon Duermyer [00:07:36]: Hello, my name is Dillon Duermyer. I am from Angelo State University and I handle clery compliance and student conduct, including academic misconduct. If I was to

    56 min

  8. Mar 29

    Building a Caring University: Rethinking Employee Well-Being in Higher Ed

    In Season 14, Episode 6 of Student Affairs Voices from the Field, host Dr. Jill Creighton sits down with Dr. Kevin McClure, author of The Caring University: Reimagining the Higher Education Workplace After the Great Resignation. This candid conversation is a must-listen for anyone invested in the future of higher education or passionate about changing workplace culture for the better. From the outset, Dr. McClure grounds his message in lived experience, sharing his journey from student affairs professional to department chair and faculty member. What becomes clear is that his new book—and this episode—are rooted in genuine care: for staff, for faculty, and for the systems in which they work. He makes a compelling case that prioritizing employee well-being in higher ed needs to be a fundamental goal, not just a means to an end for better student outcomes The conversation dives deep into the idea of "organizational care," contrasting it with the often isolating American emphasis on self-care. Dr. McClure introduces the lens of "squad care," asking listeners to reconsider how institutions themselves can become communities that collectively support employee thriving. He shares that although there are pockets of progress, the true "caring university" is still aspirational—requiring leaders to combine data, strategy, and a willingness to take bold action. A concept that resonates throughout the episode is the critique of "ideal worker norms." Dr. McClure unpacks how outdated expectations, rooted in gendered and ableist assumptions, persist in our workplaces—often dictating who succeeds and who gets left behind. He calls for challenging these norms and embracing more flexible, human-centered models of work. Listeners will come away with practical insights. The six pillars of the caring university—ranging from humanizing policies and prioritizing employee experience, to cultivating caring leaders—offer a tangible framework anyone can begin to explore. Dr. McClure emphasizes that meaningful change isn't about grand gestures; it's about taking swings, trying new things, and considering employee well-being as foundational to institutional success. For new professionals eager for a bright future in student affairs, and for seasoned leaders seeking actionable ideas, this episode is rich with hope, clarity, and direction. Tune in to hear why caring for "the people who show up for people" should be the next big priority in higher ed—and how we can collaboratively shape more humane, equitable workplaces. Ready to reimagine what's possible in higher education? Start by listening to the full conversation today! TRANSCRIPT Dr. Jill Creighton [00:00:01]: Welcome to Student Affairs Voices from the Field, the podcast where we share your student affairs stories from fresh perspectives to seasoned experts. Brought to you by NASPA, we curate free and accessible professional development for higher education professionals wherever you happen to be. This is Season 14, continuing our conversation on the value of student affairs. I'm Dr. Jill Creighton, she/her/hers, your SA Voices from the Field host. Kevin, welcome to SA Voices. Dr. Kevin McClure [00:00:28]: Hello, I'm so excited to be here. Dr. Jill Creighton [00:00:30]: You are another one of our conversations that we get to capture live and in person for SA Voices here at 2026 Annual Conference in Kansas City. So I know listeners, by the time you're hearing this, you're like, well, Annual was a while ago. We know, but we're glad to bring you these conversations. And so you, if you weren't able to be here, you get to be a part of it. And if you were able to be here, I know how ephemeral those spaces can be, and hopefully you can kind of revisit some of the information in Kevin's keynote speech. So Kevin, you have just spent an hour on stage, going through your new book, which is called The Caring University: Reimagining the Higher Education Workplace After the Great Resignation. You also did a book signing, so thank you for spending time with the members. Dr. Kevin McClure [00:01:09]: Yeah. Dr. Jill Creighton [00:01:09]: So we also know that you've been talking a lot, and we appreciate you spending one more hour with us. Dr. Kevin McClure [00:01:13]: Sure, absolutely. Dr. Jill Creighton [00:01:14]: We always like to start by asking our guests, how did you get to your current seat? You're both a department chair and a professor. Dr. Kevin McClure [00:01:20]: That's right. Yes, but I started in student affairs as a staff member, so origin story in housing, and then I transitioned into a living-learning program at the University of Maryland called Global Communities, and that was the best job I've ever had. So I peaked a little too early. That was my first professional job, and I absolutely loved it, loved every minute of it, and got to work really closely with students and do all sorts of cool programming with them. And as time went on, Maryland really wanted all of their living-learning programs to have a faculty director, and so I kind of got bumped out of my role as a faculty director came online, and it was a moment where I said, I might need to think about continuing my education. I don't know exactly where I want to go, but I don't want to be limited in what I can do, and I don't want it to be the case that I get bumped from another job by virtue of not having a terminal degree. So I entered a doctoral program, was finishing that. I was applying to higher ed staff jobs. Dr. Kevin McClure [00:02:23]: I was applying to a couple of policy jobs, and just kind of tossed my name in for a couple of faculty jobs. Jobs, not really thinking that that was going to be a thing. And I ended up getting this job at the University of North Carolina Wilmington, and I've been there for almost 12 years now teaching in our higher education program, and then within the last 8 months stepping in to become the department chair. Dr. Jill Creighton [00:02:46]: I know this is terrible and it will show that I am an elder millennial, but my biggest association with Wilmington is Dawson's Creek. Dr. Kevin McClure [00:02:52]: Oh yes, Dawson's Creek, and also One Tree Hill was also filmed there. So it depends on what you watch, what you grew up on, but we still will have gatherings of people that come Wilmington based on their love of the show. Most of them are elder millennial women, and sometimes the stars will come back and do like events and that sort of thing. Dr. Jill Creighton [00:03:10]: Well, there you go, claim to fame, and of course a university in which you are. Dr. Kevin McClure [00:03:13]: We also have that. Yes, we have a beach. We have some other things too. Dr. Jill Creighton [00:03:16]: So I think that journey from practitioner to professor is one that a lot of new professionals or mid-career professionals are really interested in pursuing. Can you talk a little bit about that leap of faith from being a full-time practitioner to going, you know, I know I need this terminal for a job, but I also might need to not have a job while I get the terminal. Terminal? Dr. Kevin McClure [00:03:34]: Yeah, exactly. So I started doing my PhD while still working full-time, and I did that for a year, and it worked fairly well in the sense that I was keeping up with things. My wife was teaching at the time, and so we just were not seeing each other really at all. And as a consequence, we decided in the last couple of years of my doc program to move in and become house directors of a sorority house. And I also went from from being a full-time staff member back to being a graduate assistant. So we took on the financial loss of me not having a salary, but the trade-off was that I would be able to finish the degree faster because otherwise I think we were looking at a much longer journey as I was trying to kind of balance the two. And at the time we didn't have as many program options. Today there's a lot more program options for people who are working full-time. Dr. Kevin McClure [00:04:29]: And so that's how I made the decision to kind of step back and step into a graduate assistantship role again. And maybe not ideal from a career trajectory standpoint, but better for me to be able to finish my studies. And then we were off and racing from there. Dr. Jill Creighton [00:04:45]: So you finished the dissertation, you've got probably maybe an article or two under your belt at that time. Talk to us about going on the faculty search. Dr. Kevin McClure [00:04:53]: Yeah, I guess I had an article that I had published and I had dissertation stuff in progress. I was not prepared for a faculty job search. I had never done one before. I had never been a participant in one. I had done no programs for future faculty. I was in many ways what I would think of as kind of a long shot candidate. I got this interview at UNCW and I reached out to one of my mentors, Carrie-Anne O'Meara, and I had to basically say, I've got this interview, help me because I'm not ready for this. So she gave me kind of a crash course in the faculty hiring process and what I could expect and some of the questions that they might ask of me. Dr. Kevin McClure [00:05:35]: And I was very lucky in that they were looking for a particular type of person who teaches certain subject matter, and I was able to do that and apparently fit what they were looking for. I still tend to think they took a chance on me. I don't know that they would necessarily put it that way, but I was still very green in a lot of ways and certainly needed to do a lot of catching up to being a faculty member. So I spent that first year learning a lot of things the hard way and having to learn things that I think some of my peers were already up and up on by virtue of just having prepared for that type of job better than I did. But I got there eventually. I figured it out. Dr. Jill Creighton [00:06:14]: So what are some of th

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About

SA Voices from the Field shares the voices and stories from student affairs professionals from around the world. This podcast provides you with practical advice to help you be the best student affairs practitioner you can be, no matter where you are in your career.

Information

  • Creator
    Dr. Jill Creighton, NASPA
  • Years Active
    2019 - 2026
  • Episodes
    269
  • Rating
    Clean
  • Copyright
    © 2024
  • Show Website
    SA Voices From the Field

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