54 episodes

The Actionable Futurist® Andrew Grill looks at what's new and what's next, providing practical and actionable advice in each episode, where he is joined by global experts to talk about the near-term future. A futurist for over 35 years, Andrew will help you and your business stay ahead of the curve. Find out more at https://ActionableFuturist.com

The Actionable Futurist® Podcast The Actionable Futurist® Andrew Grill

    • Business
    • 5.0 • 5 Ratings

The Actionable Futurist® Andrew Grill looks at what's new and what's next, providing practical and actionable advice in each episode, where he is joined by global experts to talk about the near-term future. A futurist for over 35 years, Andrew will help you and your business stay ahead of the curve. Find out more at https://ActionableFuturist.com

    S4 Episode 22: Richard Hopkins from IBM on the future of Quantum Computing

    S4 Episode 22: Richard Hopkins from IBM on the future of Quantum Computing

    Quantum physics has already changed our lives, thanks to the invention of the laser and the transistor, both products of quantum theory. Almost every electronic device we use today is an example of quantum physics in action.

    I believe we may now be on the brink of a second quantum revolution as we attempt to harness even more of the power of the quantum world.

    Quantum computing will impact many sectors, including healthcare, energy, finance, security, and entertainment. However, significant practical challenges must be overcome before this level of large-scale impact is achievable.

    One of the companies at the forefront of this revolution is IBM.

    To better understand Quantum Computing, its advantages and its uses, I spoke with Richard Hopkins, an expert in this field.

    Richard is an IBM Distinguished Engineer and Fellow of the UK's Royal Academy of Engineering.  He was also the nineteenth President of IBM's Academy of Technology. Richard became President after 25 years of field experience as an IT Architect.

    We covered everything from Quantum 101 right through to how Quantum might help solve some of the world's biggest challenges - a fascinating episode for anyone who has heard of Quantum and wondered - just what is it? 

    We also covered:
    What is Quantum Computing?How does a Quantum Computer work?When did IBM’s involvement in Quantum start?What is “Quantum Advantage”?The era of “batch computing” is here againWhen would you need to use a Quantum Computer vs a standard computer?The limitations of Quantum ComputersEdge computing and QuantumWorking together as an industryRichard’s journey to working in QuantumBecoming “digitally curious”The future Quantum jobsNon-technical roles in QuantumSectors that can benefit most from QuantumThe IBM Quantum networkIBM’s Quantum roadmapAI and QuantumThe risk of Quantum and encryptionThe need to be “cryptographically agile”The good uses of Quantum ComputingThree actionable actions to better understand the promise of Quantum
    Resources mentioned in this episode
    Speakers for Schools
    IBM Quantum Computing
    The Eisenhower Matrix
    Thinking, Fast and Slow by Daniel Kahneman


    More on Richard
    Richard on LinkedIn
    Richard on Twitter
    Richard Hopkins Robots

    Your Host: Actionable Futurist® Andrew Grill
    For more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.com follow @AndrewGrill on Twitter or @andrew.grill on Instagram.

    • 39 min
    S4 Episode 21: Euan Moir from Shell Recharge Solutions on the future of EV charging

    S4 Episode 21: Euan Moir from Shell Recharge Solutions on the future of EV charging

    In keeping with the renewable energy theme, and on the back of my 2 part series on the Genpact Envision Racing partnership, this podcast features Shell Recharge solutions.
    We will hear from Euan Moir about how they expanding their electric vehicle recharge network across the country into homes and offices, but also looking to the future, when national electricity grids will be able to deliver as well as receive energy from electric vehicle batteries. 
    I first came across the Shell Recharge brand when I discovered an electric vehicle charging location in Fulham at a revamped Shell facility in west London.
    We also covered:
    Shell Recharge Solutions overviewHome, work and on-the-go solutionsTowards the target of net-zeroGateway to the broader Shell businessEV Driver survey report resultsAugmenting the existing infrastructure for smart chargingNational Grid capacity for EV chargingHow smart charging worksUsing charging data to provide better servicesThe change in driver behaviour requiredThe ability to sell energy back to the gridUsing renewable energy to charge EVsNew property considerations for EV chargingWhat's the future of EV charging?Innovation at Shell Recharge SolutionsHow is Shell using the data collected?Green number plates in the UKThree actionable things to better understand the benefits of sustainable mobility solutionsResources mentioned in this episode
    Shell Recharge Solutions
    EV Driver Survey Report 2022
    Emotion by design
    Last.FM

    More on Euan
    Euan on LinkedIn

    Your Host: Actionable Futurist® Andrew Grill
    For more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.com follow @AndrewGrill on Twitter or @andrew.grill on Instagram.

    • 31 min
    S4 Episode 20: Tiger Tyagarajan - The CEO of Genpact on being a lifelong learner

    S4 Episode 20: Tiger Tyagarajan - The CEO of Genpact on being a lifelong learner

    We know that technology is rapidly changing and it seems heard to keep up sometimes. We’re told that we need to become lifelong learners and this is hard for most of us that lead busy lives, but how does the CEO of a 100,000 person company valued at over $4Bn keep constantly learning?

    This is a question I posed to Tiger Tyagarajan, CEO of leading professional services company Genpact on the latest episode of the Actionable Futurist® Podcast.
    He is one of the industry leaders who pioneered a new global business model and transformed a division of General Electric (GE Capital International Services) into Genpact, a global professional services firm delivering digital transformation solutions for clients. 

    Genpact has more than 100,000 employees and annual revenues of $4 billion USD as of December 31, 2021. Tiger was appointed as Genpact’s chief executive officer in 2011 after serving as chief operating officer.
    I was a guest of Genpact at the London E-Prix held last weekend at EcCeL London as they sponsor the Envision Racing Team.
    As I learned in part 1 of the series when I interviewed Chief Digital Officer, Sanjay Srivastava this sponsorship goes way beyond having the logo on the car.
    Tiger explains in his episode how the partnership came about, and learnings to date. 
    We also explored a range of other areas in our 35 minute chat including:
    How has Genpact changed in the 22 years Tiger has been thereThe story behind Tiger's nameTips for being a lifelong learnerUsing podcasts to facilitate continuous learningRe-skilling and upskilling at GenpactEmpathetic LeadershipBuilding leaders in a remote environmentThe Future of work - People. Place. PurposeThe importance of purposeHow the Envision Racing Team partnership came aboutUsing AI within Genpact to help clientsKey learnings from the Envision Racing PartnershipLearnings from the other Envision Racing sponsorsKey learnings from the pandemicWhat Tiger looks for in new employees & jobs of the futureTiger's involvement in Catalyst & the importance of diversity and inclusionThree actionable things to become a lifelong learner I’ve enjoyed getting up and close with the Formula-E cars, and also seeing how they are literally defining the future of electric vehicles, from energy management, battery design, power., braking, regeneration and overall awareness that there is a path to sustainable transportation.
    Thanks to Judith Schunke - head of Genpact Marketing EMEA and also their CMO, Stacy Simpson for making the day so enjoyable, and Liam Rawson and the team at The Hoffman Agency.

    Resources mentioned in this episode
    Genpact website
    Winning Redefined: Genpact’s involvement with Formula-E
    Crossing data and AI: The Genpact and Envision Racing story
    Envision Racing Team

    More on Tiger
    Tiger on LinkedIn
    Tiger on Twitter

    Your Host: Actionable Futurist® Andrew Grill
    For more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.com follow @AndrewGrill on Twitter or @andrew.grill on Instagram.
    Disclaimer: This podcast was a paid partnership with Genpact. I was solely responsible for the content of the podcast.

    • 35 min
    S4 Episode 19: Karen Jacobsen - the GPS Girl on her serendipitous role as the Australian voice of Siri

    S4 Episode 19: Karen Jacobsen - the GPS Girl on her serendipitous role as the Australian voice of Siri

    Our guest is world-famous and while you may not heard of her, you may have heard her voice!
    Aussie-born and now back in Australia, Karen Jacobsen’s speaking voice is in over 1 Billion GPS units and smartphones worldwide giving directions.
    From a single voice-over booking, she created her empowerment brand “The GPS Girl”, teaching the five directions for “recalculating" in business and life.
    An award-winning Singer and Songwriter, Karen's musical career highlights include sharing the bill with Norah Jones, Neil Sedaka and Christopher Cross and singing the national anthem at major sporting events including 80,000 people at the Giants Stadium for the New York Jets.
    A TEDx speaker, Karen has enjoyed wide media coverage including the NBC Today Show, ABC World News Tonight, the CBS Early Show, The New York Times, NY Daily News, Glamour magazine, being named one of People Magazine's Most Intriguing People and she hosted her own web series "Navigating New York with The GPSGirl".
    Karen's voice is in demand in the studio as a Voice-Over artist recording customised voice systems and advertising campaigns and in-person as an entertainer and speaker for Corporate events around the globe.
    As an Author, Karen’s book "The GPS Girl's Road Map for Your Future” gives direction for getting more of what you want in business and life.

    We covered a range of topics including
    Karen's Hero: Olivia Newton-JohnHow Karen became "Aussie Karen" in SiriHow the recording process workedHow Karen uses voice interfaces in real lifeWill AI replace the human voice assistant completely?The time Karen found out she was the voice behind "Aussie Karen"Karen's Son's reaction to his mummy being in her phoneKaren's most interesting voiceover jobThe GPS Girl and corporate audiences on recalculatingTransferrable skills from a signer to a corporate presenterThe new reality of performing in a post-covid worldAdvice for people wanting to perform as a singer or speaker and how to build confidenceTips for improving your public speakingHow Karen recalculated in March 2020Karen's new life in The Whitsundays, AustraliaThe blueprint for a real ambassadorThe magic about The WhitsundaysThree Actionable tips for recalculating your next destination
    Resources mentioned on the show
    A Passionate Life - Ita Butrose
    Tourism Whitsundays
    Olivia Newton-John
    More on Karen
    Karen on LinkedIn
    Karen on Twitter
    Karen's Music Website
    The GPS Girl


    Your Host: Actionable Futurist® Andrew Grill
    For more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.com follow @AndrewGrill on Twitter or @andrew.grill on Instagram.

    • 39 min
    S4 Episode 18: Sanjay Srivastava Chief Digital Officer at Genpact on their partnership with the Envision Racing Team and the future of electric vehicles

    S4 Episode 18: Sanjay Srivastava Chief Digital Officer at Genpact on their partnership with the Envision Racing Team and the future of electric vehicles

    High-growth, high-performance companies need to do extraordinary things to remain competitive. I recently had the opportunity to see how leading professional services firm Genpact is leveraging their sponsorship of the Envision Formula E Racing team in ways beyond what they imagined when they teamed up in 2018.
    I was invited to Silverstone, the home of British Racing to view first-hand the Envision Racing cars, as well as speak to one of the team drivers, Robin Frijns  as well as Team principal, Sylvain Fillipi, and understand how Genpact’s partnership is giving the team a competitive advantage.
    Owned by leading digital energy company Envision Group, Envision Racing is one of the founding and leading outfits in the FIA Formula E World Championship
    As we will hear in my 2-part podcast series, the championship is more than just a racing series, it's a battle for the future. Formula E cars, powered by pure electricity, are paving the way for the cars of tomorrow.
    Genpact is a principal partner of the team, and as we will hear from Genpact’s Chief Digital Officer, Sanjay Srivastava, their partnership goes way beyond their logo on the cars.
    Genpact powers many of the solutions to analyse the reams of data from the car after each race and provide actionable insights to tune the car for peak performance under race conditions.
    Sanjay explains in the first podcast: “Not only have we helped deliver performance on the racetrack, not only have we helped with the race against climate change, we've actually taken these learnings and applied it to a real business.”
    My discussion with Sanjay was wide-ranging and covered many topics around data, analytics, and how the learnings from the racetrack are making it into their customer engagements in a meaningful way. 
    This podcast is timely, ahead of the London 2022 E-Prix to be held this weekend at ExCeL London – home of the world's first indoor/outdoor circuit where I will be a guest of Genpact to record a second podcast with Shibu Nambiar, their Chief Operating Officer.

    Resources mentioned on the show
    Leonardo Da Vinci by Walter Isaacson
    More on Sanjay
    Sanjay on LinkedIn
    Sanjay on Twitter
    Genpact Website

    More on Sylvain
    Sylvian's Bio
    Envision Racing Website
    London 2022 E-Prix

    Disclaimer: This podcast was a paid partnership with Genpact. I was solely responsible for the content of the podcast.
    Your Host: Actionable Futurist® Andrew Grill
    For more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.com follow @AndrewGrill on Twitter or @andrew.grill on Instagram.

    • 47 min
    S4 Episode 17: Christina Kosmowski from LogicMonitor on the future of customer success

    S4 Episode 17: Christina Kosmowski from LogicMonitor on the future of customer success

    What does playing soccer in your youth have to do with being the CEO of a high-growth tech company? If you’re Christina Kosmowski from LogicMonitor then it has everything to do with how to coach a team for success. Christiana was an early employee at Salesforce where she helped to develop their customer success program, and later did the same at Slack.  
    Her Twitter bio describes her as a customer-obsessed CEO changing the very role of IT with customers at the centre. She is a Wife, Mother, Engineer, STEM advocate, and Soccer lover. 
    As CEO of LogicMonitor, Christina is responsible for accelerating the company’s hypergrowth and delivering on its brand promise of helping C-level executives and their teams thrive through transformation.  
    Prior to assuming the role of CEO, Christina served as LogicMonitor’s President, leading go-to-market strategy, R&D, customer success and operations.  
    Christina came to LogicMonitor from Slack, where she spent four years building and leading Customer Success and Enterprise Go To Market Teams and also spent 15 years at Salesforce, where she oversaw functions including renewals, consulting, support and customer success.  
    This is s a fascinating episode to peek inside the workings of a successful Software as a Service company and understand how they delight customers.  
    In this episode we covered:  
    The difference between customer success and customer service   The difference with a Software as a Service business   Biggest learnings from Customer Success teams at Slack and Salesforce   Becoming a customer-obsessed CEO   Sharing insights across clients by connecting them   Collaborating with clients   Christina’s authentic personal brand   Lessons from the pandemic   The “where is Christina” channel in Slack   Adapting management styles due to the pandemic   Analysing customer losses   How Christina’s engineering training has helped her career   What Christina said “yes” to multiple opportunities   Advice for secondary school students   The influence of soccer on leading teams   Why human relationships should be an industry priority   Christina’s Personal “board of advisors”   Selecting mentors   The best piece of business advice ever given   Innovation at Logic Monitor   Best practices to develop a customer success program   Promoting STEM in schools   Connecting the sales & engineering teams   What’s the future of customer success?   Quickfire round   Three Actionable tips to delight your customers   Resources mentioned on the show
    The Leader you want to be - Amy Jen Su
    More on Christina 
    Christina on LinkedIn
    Christina on Twitter
    LogicMonitor Website
    Your Host: Actionable Futurist® Andrew Grill
    For more on Andrew - what he speaks about and replays of recent talks, please visit ActionableFuturist.com follow @AndrewGrill on Twitter or @andrew.grill on Instagram.

    • 28 min

Customer Reviews

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Great insights

Andrew is an excellent interviewer and his guests are most impressive. Look forward to many more episodes.

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