CX Innovators

Connect Group Media
  • 0.0 (0)
  • Technology

Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.

  1. Oct 28

    Toshiba VP shares insight on the retail tech deployment strategy

    In this episode of the CX Innovators Podcast the topic is retail innovation — how retailers and brands can implement a strong strategy to drive innovation within the enterprise, from the initial starting block to the critical ROI analysis. The opportunity with technologies such as agentic AI is significant, but the organizations that get the most from them will be the ones that start with the problem, define the value, prove it and then scale. The podcast features insight from Naresh Kaswadi, VP of software and AI at Toshiba Global Commerce Solutions. Kaswadi has more than two decades of experience building, scaling, and commercializing enterprise solutions. He was part of the team that conceived and created Alera, which is Toshiba's next-generation commerce platform. He has helped guide its evolution from an initial vision into a cloud native platform serving some of the world's leading retailers. He has been at the forefront. "One of the important lessons that we've learned now working with global retailers for several years is let's start with the business problem, not the technology," Kaswadi said in the podcast. "It's the business problem that we are trying to go solve, whether it's checkout friction, productivity shrink, new services or resiliency. It does come down to what is a business problem and retail is almost always very unforgiving," he said. The podcast also reveals strategies for evaluating technology. "I think we have to start shifting at least our discussions from what a technology can do to essentially what would it impact," said Kaswadi. That requires answering questions such as is the technology getting adopted, is it supportable? Retailers also need to examine the different areas a technology will impact, and how it would get adopted at scale and over time. "As an example, if a retailer wants to build their own checkout, which believe it or not is complex, they really need to think about not only the physical experiences, but the digital experience and how do you bring that together," said Kaswadi.

  2. Jul 29

    Toshiba leader talks customer experience, mobile-first strategy

    In this episode of the CX Innovator's podcast Eric Williams, senior account executive at Toshiba Global Commerce Solutions, shares insight on changing customer expectations, the value of a mobile-first strategy in the retail environment and how and why AI will be a game-changer going forward. Williams helps specialty retailers modernize operations through point-to-sale hardware, software and services. With nearly thirty years of experience in customer relationship management, global account management, and market strategy, he specializes in building trusted relationships with retail leaders and guiding organizations through his strategic technology investment.

  3. Feb 25

    Screenverse leaders share insight on DOOH buying strategy

    In this episode of the CX Innovators podcast, moderated by Judy Mottl, editor of RetailCustomerExperience and DigitalSignage Today, David Weinfeld, co-founder and CEO at Screenverse, and Montana Accavallo, senior vice president of programmatic and client strategy at Screenverse, share insight on what premium buyers are looking for in the digital out of home landscape and how those expectations are shaping which networks win repeat, high-value spend. Weinfeld helps partners align technology, strategy, sales, and monetization to meet expectations and leads Screenverse's vision, product strategy, and SSP and DSP partnerships, shaping how premium digital out-of-home inventory connects with modern, data-driven media buying. Prior to co-founding Screenverse, Weinfeld was Vistar Media's first supply-side sales hire, where he built and led the global SSP media owner practice. During his tenure, he expanded Vistar's Media owner partnerships from 30 to more than 120 worldwide, helping establish one of the industry's most influential DOOH marketplaces and contributing to the growth of a multi-million-dollar SaaS business. Accavallo drives programmatic strategy and partnerships for some of the world's biggest agencies and brands — translating audience data, platform capabilities and measurement into award-winning, performance-driven campaigns. Before joining Screenverse, Montana held key roles at Vistar Media and Neptune Retail Solutions (formerly Quotient Technologies), where she gained deep expertise in programmatic trading, platform strategy, and retail media innovation. Montana leads marketplace education across industry-leading supply-side platforms and demand-side platforms to deliver meaningful results for advertisers and publishers alike.

  4. 12/03/2025

    Why a loyalty program is a 'must have' for retailers

    In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights why no retailer today can get away without having a loyalty program and what a successful loyalty program should provide to shoppers. Consumers are participating in 17.4 loyalty programs on average, and program members want more ways to earn rewards and more ways to redeem rewards and more than half, 76%, want transactional rewards such as discounts and cashback options, according to an Antavo report, Global Customer Loyalty Report 2025. Yet despite growing consumer want and adoption there are year over year declines in overall satisfaction when it comes to loyalty programs. In the podcast, produced by Networld Media Group and sponsored by Engage People, Covello maps out what a successful loyalty program requires and how Engage People, a loyalty provider, offers with its solution. Engage People was recently recognized at the 2025 Finovate Awards, where our Access Plus platform won the award for "Best Consumer-Facing Payments Solution.

  5. 11/10/2025

    Steven King on leading ARKI and the future of automation

    In this episode of The Automation and Self-Service Podcast, editor Sandra Carpenter sits down with Steven King, CEO of BlueSky Robotics and Distinguished Professor of Innovation and Emerging Technology at UNC. King is co-hosting and keynoting this year's Automated Retail and Kiosk Innovation (ARKI) show in Tampa, where he'll help lead conversations on how automation, AI and robotics are reshaping self-service industries. King shares his perspective on the event's evolution from the Self-Service Innovation Summit to ARKI, explaining how the rebrand reflects the growing connections between retail, vending, and technology. He also discusses the importance of applied AI, automation in customer experience and the balance between efficiency and human connection. Listeners will hear insights from King on what to expect in Tampa this December, including the themes shaping this year's agenda and why collaboration remains central to the future of automation. Listeners of the Automation and Self-Service podcast also receives $100 off of the registration cost using code "PODCAST".

  6. 10/29/2025

    Modulate expert shares insight on responsible AI in voice channels

    In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy AI tools to improve fraud detection, reduce harmful customer interactions and elevate both the agent and the customer experience. The podcast is produced by Networld Media Group and sponsored by Modulate, which provides real-time conversational and voice intelligence technology for customer service and contact centers. Its solutions include ToxMod (real-time detection of harassment and abuse) and VoiceVault (fraud and identity verification through voice), which work in a safeguard agent role against abusive callers, protecting customers from scams and fraud, and ensuring compliance — all while reducing call times and friction in the customer experience. Frumkin leads a team in partnering with customers in the gaming and retail delivery space, including Activision, Riot Games and Rockstar Games. He oversees Modulate's customer success strategy, ensuring smooth onboarding and ongoing successful outcomes for customers, helping them to detect and prevent abuse and fraud in their voice channels and phone lines. Before joining Modulate, Mark was a consultant at Deloitte, where he led projects to deliver cutting-edge technology solutions across various industries. [RELATED_MEDIA}

  7. 10/16/2025

    Classic meets modern: How vending is evolving in the age of AI

    Vending has long been a symbol of convenience, from the nostalgic glow of the classic Coke machine to today's sleek, touchscreen models that accept mobile payments and even make product recommendations. In this episode of The Automation and Self-Service Podcast, host Sandra Carpenter, editor of Vending Times and Kiosk Marketplace, sits down with Dale Laszig, a longtime payments industry journalist and content creator who has tracked vending's digital transformation for years. Together, they explore how operators are blending tradition and technology to meet modern expectations. Laszig discusses the delicate balance between innovation and accessibility, highlighting how operators can modernize without losing the simple, familiar charm that made vending iconic. From AI-powered personalization and smarter inventory management to the rise of unattended retail in coworking spaces and residential buildings, she shares insights on where the biggest opportunities and challenges lie. As the industry shifts from analog to intelligent, always-connected devices, Carpenter and Laszig look ahead to what's next for automation, from expanding product categories to sustainability and machine design. Whether you're a vending operator, technology provider or simply fascinated by how automation is reshaping everyday experiences, this conversation offers a grounded look at the vending industry's next chapter.

  8. 09/18/2025

    Keeping kiosks always on: a conversation with Smart Charging Technologies

    In the newest episode of the Automation and Self Service Podcast, Sandra Carpenter, editor of Kiosk Marketplace, talks with Micah Larsen, MBA, sales director at Smart Charging Technologies, about one of the most expensive challenges kiosk and vending operators face: downtime.

See All (46)

About

Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.

Information

  • Creator
    Connect Group Media
  • Years Active
    2019 - 2026
  • Episodes
    46
  • Rating
    Clean
  • Copyright
    © 2026 CX Innovators
  • Show Website
    CX Innovators