The Factory Podcast

Tim Richardson
  • 5.0 (4)
  • TECHNOLOGY
  • UPDATED WEEKLY
The Factory Podcast

Factory is a specialist Customer Experience (CX) agency. We design, build and refine Customer Experiences for D2C and Multichannel brands. We also produce the best CX content on the internet through our newsletter, events, blog and this podcast. Want to make happy customers? Learn more here: https://www.factory-digital.com/

  1. 4 DAYS AGO

    Ep 142: Is new media is redefining the way we consume business news? With Sammi Tannor Cohen, Consumer Expert & Founder of Social Currency

    On this episode we’re exploring whether new media is redefining the way we consume business news, with Sammi Cohen, Consumer Expert & Founder of Social Currency. I first came across Sammi via TikTok and was immediately impressed with her ability to distill interesting business topics. So I thought it would be a great opportunity to talk to her about how new media is reshaping the consumption of business news, the concept of 'business lore' and why it’s important for story telling, the rise of TikTok as a platform for B2B content, the launch of her Social Currency newsletter, the success of creator-led brands such as Chamberlain Coffee and whether the rebirth of Enron is real or a hoax? This podcast is brought to you by our mates at Shopify. Shopify is a key player that’s revolutionising retail by empowering unified commerce across online, offline, and wholesale channels. With one of the largest and robust ecosystems among commerce platforms, we’re excited to have them join us on this podcast journey. Check them out here. Checkout Factory here. Sign up to our newsletter here.

    30 min

  2. FEB 13

    Ep 141: Do We Need To Rethink The Way We Eat? With James Collier, Registered Nutritionist, Author and Co-Founder & Chief Sustainable Nutrition Officer at Huel

    On this episode I’m chatting with James Collier - a Nutritionist, Author and Co-Founder & Chief Sustainable Nutrition Officer at Huel. On the back of his new book, Well Fed, we’re discussing whether we need to change the way we eat. We discuss the complexities of the food system, the ethical considerations of food choices, the importance of consumer education, the challenges of overconsumption, why misinformation is impacting food and what James would do if he was advising the UK Government on food policy today. This podcast is brought to you by our mates at Shopify. Shopify is a key player that’s revolutionising retail by empowering unified commerce across online, offline, and wholesale channels. With one of the largest and robust ecosystems among commerce platforms, we’re excited to have them join us on this podcast journey. Check them outhere. Checkout Factoryhere. Sign up to our newsletterhere.

    43 min

  3. FEB 12

    Ep 140: Is saying ‘no’ the most powerful brand strategy? With Luke Hodgson

    On this episode I’m back with Luke Hodgson, co founder at Commerce Thinking and High Cohesion and we’re discussing his recent time in LA. We touch on the dynamics of operating in the US, the challenges and opportunities for brands and services providers in LA, the investment landscape compared to the UK, the cultural perceptions between the US and here and a side detour of reflections on the UK government's approach to business strategy. This podcast is brought to you by our mates at Shopify. Shopify is a key player that’s revolutionising retail by empowering unified commerce across online, offline, and wholesale channels. With one of the largest and robust ecosystems among commerce platforms, we’re excited to have them join us on this podcast journey. Check them outhere. Checkout Factoryhere. Sign up to our newsletterhere.

    37 min

  4. FEB 6

    Ep 139: Special Live Podcast: Is Post Purchase Your CLTV Secret Weapon?

    On this special live podcast, I sit down with Rosie Duffy (Head of Customer Care, ME+EM) and Hannah Bennett (Head of Digital, Paul Smith) to discuss whether post-purchase is your secret CLTV weapon? What did we chat about? how effective post-purchase communication can unlock retention the internal resources you need to craft excellent post purchase experience the interplay between loyalty and post purchase the role of stock experience the tech stack to make this all possible...and a smidge of AI. This podcast is brought to you by our mates at Ingrid.

    54 min

  5. FEB 5

    Ep 138: Notes from LA, with Luke Hodgson

    On this episode I’m back with Luke Hodgson, co founder at Commerce Thinking and High Cohesion and we’re discussing his recent time in LA. We touch on the dynamics of operating in the US, the challenges and opportunities for brands and services providers in LA, the investment landscape compared to the UK, the cultural perceptions between the US and here and a side detour of reflections on the UK government's approach to business strategy. This podcast is brought to you by our mates at Shopify. Shopify is a key player that’s revolutionising retail by empowering unified commerce across online, offline, and wholesale channels. With one of the largest and robust ecosystems among commerce platforms, we’re excited to have them join us on this podcast journey. Check them out here. Checkout Factory here. Sign up to our newsletter here.

    32 min

  6. JAN 29

    Ep 137: Are Disrupter Brands Dead? With Olly Hudson - D2C Growth expert, Founder of Soar With Us & For You Advertising, CMO of JAQ Group

    On this episode I’m chatting with Olly Hudson - D2C Growth expert, Founder of Soar With Us & For You Advertising, CMO of JAQ Group - and we’re discussing whether disrupter brands are dead. We start by exploring Olly’s journey to consumer, what it’s like to run an agency and work inside a brand. Then get into the meat of the conversation where we define what a modern disrupter brand looks like, whether creator or founder-led brands are the new disrupter and if one is going to disrupt - what does that look like in 2025. This podcast is brought to you by our mates at Shopify. Shopify is a key player that’s revolutionising retail by empowering unified commerce across online, offline, and wholesale channels. With one of the largest and robust ecosystems among commerce platforms, we’re excited to have them join us on this podcast journey. Check them out here. Checkout Factory here. Sign up to our newsletter here.

    30 min

  7. JAN 22

    Ep 136: What is Operator Experience? With Luke Hodgson

    On this episode I’m back with my co conspirator and regular guest Luke Hodgson - co founder of Commerce Thinking and High Cohesion. Today we’re discussing the week’s most interesting commerce news. Which are: Klevu and Searchspring’s partnership, Yotpo sunsetting subscriptions and Adanol’s collab with Kendal Jenner. We then deep dive on Operator Experience. What is it and should it be your number one priority this year? This podcast is brought to you by our mates at Shopify. Shopify is a key player that’s revolutionising retail by empowering unified commerce across online, offline, and wholesale channels. With one of the largest and robust ecosystems among commerce platforms, we’re excited to have them join us on this podcast journey. Check them out here. Checkout Factory here Sign up to our newsletter here.

    34 min

  8. JAN 15

    Ep 135: 2025 Predictions with Luke Hodgson

    On this episode I’m back with my co conspirator and regular guest Luke Hodgson - co founder of Commerce Thinking and High Cohesion. Today we’re discussing the 2025 predictions report we (Factory) released last week. The report was a bit of a big dog, so we decided to tackle a few but not all subjects. However, I highly recommend you go and check out the full blog at Factory-digital.com So what did we talk about? The importance of community as a central element of brand strategy, the evolving nature of commerce platforms into customer experience platforms, the changing eCommerce technology landscape, the implications of AI adoption for brands, where we are with sustainability and why stock turn will be the most important topic in 2025. This podcast is brought to you by our mates at Shopify. Shopify is a key player that’s revolutionising retail by empowering unified commerce across online, offline, and wholesale channels. With one of the largest and robust ecosystems among commerce platforms, we’re excited to have them join us on this podcast journey. Check them out here. Checkout Factory here. Sign up to our newsletter here.

    43 min
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About

Factory is a specialist Customer Experience (CX) agency. We design, build and refine Customer Experiences for D2C and Multichannel brands. We also produce the best CX content on the internet through our newsletter, events, blog and this podcast. Want to make happy customers? Learn more here: https://www.factory-digital.com/

Information

  • Creator
    Tim Richardson
  • Years Active
    2019 - 2025
  • Episodes
    146
  • Rating
    Clean
  • Copyright
    © Tim Richardson
  • Show Website
    The Factory Podcast

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