Listen Up Home Buyers Advice & Tips from True Buyer Agents

Victoria Ray Henderson

Listen Up Home Buyers is the only podcast with advice and tips from NAEBA true buyer agents. Host Victoria Ray Henderson talks to members of the National Association of Exclusive Buyer Agents & others about how to have a successful home buying experience. As members of the National Association of Exclusive Buyer Agents, www.naeba.org, true buyer agents advocate for home buyers in every real estate transaction.

  1. 04/25/2024

    Housing For Everyone with Peggy Bailey

    Peggy Bailey is the Vice President of Housing and Income Security, Center on Budget and Policy Priorities.  Her work protects and expands access to affordable housing, improves state’s Temporary Assistance for Needy Families (TANF), focuses on child support programs and expands employment opportunities to housing and cash assistance recipients.  Before joining the Center, Peggy served in the Biden/Harris Administration as the Senior Advisor on Rental Assistance to HUD Secretary Marcia Fudge. She recently testified before the Senate Banking Committee on housing. 1:45 People simply don't have the money to afford housing Too many families are paying more than 40 - 60 percent of their income on housing Landlords have to charge a certain amount of money to pay the mortgage and maintain the building Minimum rent is out of reach for too many people Multifaceted problem, where do you start? Multi family housing is being developed but most of it is being priced in the upper end of affordability 3:58 Government subsidy to afford high rental cost 4:10 there are pockets of innovation, European countries are taking a more social approach to housing 4:55 People need flexibility regarding where they can live 5:19 Child care is a major factor with housing costs 6:00 Families don't have enough money to afford their basic needs 6:36 Housing justice, everyone has a right to housing 7:04 Housing is a basic need like food and clothing 7:48 Rent mitigation and rent cost containment 8:12 Leveling the playing field and racial injustice with housing 8:25 Racism and discrimination underlines most if not all of the things we've used in the past as solutions 8:40 Reprogram and redesign new plans to correct past racism and discrimination 9:00 Cash programs improves housing, nutrition and more 9:16 Denver Colorado has a pilot project that is doing it right 10:06 A recent housing initiative will increase affordable housing supply, make it easier to build affordable housing and increase the number of units available 10:38 Grant programs for builders to offset the cost of creating housing 11:01 A Capital stack 12:40 rental assistance programs for people who need help now 50th Anniversary of the housing choice voucher program 2024  13:20 Landlord has the control now but that may change and offer the tenant the voucher and option to choose the housing 14:00 Many separate voucher programs available but these can leave some people out 14:20 Not reinforcing the deserving status but delivering housing assistance to those who need it 14:45 What could happen with the housing voucher?  15:30 Reducing discrimination and empowering the individual              Listen Up, Home Buyers! The podcast offering advice and tips from true buyer agents.  Host and Producer, Victoria Ray Henderson is the owner and broker of HomeBuyer Brokerage in the Washington D.C. area. Victoria is and a member of the National Association of Exclusive Buyer Agents.

    17 min
  2. 02/23/2024

    Listen Up Home Buyers! FEMA on flood insurance

    Listen Up Home Buyers—Jeff Jackson With FIMA Victoria: Hi, I'm Victoria Ray Henderson, the host of the NAEBA podcast, Listen Up Homebuyers. So happy to have back for a second round of conversations, Jeff Jackson, the Deputy Assistant Administrator for the Federal Insurance Directorate. He leads flood insurance operations for the National Flood Insurance Program at FEMA. And Jeff, I want to thank you so much for being a guest again on Listen Up Homebuyers. Jeff: Thanks. It's great to be back. Victoria: So glad to have you. I'd like to start with a very general question. What should every homebuyer know about flood insurance? Jeff: The most important thing to know is then that in all but the rarest of cases, flood risk is not insured through your homeowner's insurance policy. If you want to have coverage for water that comes from the outside and comes inside your house, so not sink backups, not toilet backups. Those kinds of things, but water coming in from the outside, it requires a separate flood insurance policy. You can either buy that from the National Flood Insurance Program, which is through FIMA, or there often are a number of private flood insurance policies that you can buy as well. Victoria: So if somebody lives in an area that isn't by the coast, isn't necessarily by a creek or a river, what do they need to know about flood insurance? Jeff: Well, it floods everywhere. There have been in the last little bit under 25 years, 99% of the counties in America have flooded. So, it's happening somewhere in your county. And what I would say is it's not always readily apparent just by looking around and seeing the distance to the nearest water source, although that's an extremely important factor. Changes in our built environment, the more we see paving, the more we see development of what was traditionally green space can raise our flood risk as well. And so there can be an illusion that you don't have flood risk when in actuality, you're at least perhaps moderately risky. And that certainly is an area when you get there, you would at least want to strongly only consider buying a flood insurance policy. Victoria: Okay. So as you know, I only work for people buying homes as an exclusive buyer broker. So the first thing that we typically do when they're going to be buying a home is see how well they're qualified to obtain a mortgage. At what point should a home buyer be looking at the risk that could be potentially there in a house of interest? Jeff: I would say it's when you get that listing from your broker and you see a list of houses, it's good to go look them up on the FIMA maps to see if it's a place where you would have to buy flood insurance. And we certainly went over this the last time I was here. But for the folks who are checking in for the first time, if you are in a high-risk area, what's called a special flood hazard area, and you have a federally backed mortgage, which is most mortgages, then you're required to buy. For everyone else, it's an option to buy, and for those where it's required, certainly as you go through the lending process, that will be made clear to you. But really, getting back to the heart of your question, it's when you walk through the door of the house for the first time. It's everything from knowing if it's in a high-risk area as you go and choose to look at the listing, as well as when you walk through the property, look around and look for what are there any signs of water in this house? Are there sump pumps? Has clearly work been done because there's a drainage issue in a basement? Many places have that. So you don't have to be scared away that it's a matter of going in and learning as much as you can about the property so that you make a decision about whether or not to purchase it, and then if you do purchase it; First, do you have to buy, have flood insurance? And then second, should you choose to buy flood insurance? Victoria: Right, I always tell people that I'm working with that when we go into a house, the first thing I'm going to tell you is everything that's wrong with it. And I go straight to the basement because we both live in the greater Washington, D.C. area, and we have a lot of wet basements, a lot of issues, along the Potomac River. Just last week, I'm working with clients in Old Town, Alexandria, and they were interested in a condominium, and I checked the flood maps, and it's in an A.E. flood map. Walk me through what your advice would be for a homebuyer in that situation if they really wanted to put an offer in on a place like that. Jeff: The first thing I would do is reach out to your insurance agent and get a quote, not just for homeowners insurance, but also for flood insurance. If you're in that A.E. zone, that's one of the zones that is required to purchase if you have a federally backed mortgage. So I would go get a flood quote and factor that in, the cost of that in, when you're determining the affordability of the house, and as you're comparing it to other properties, perhaps where you might not have to buy a flood insurance policy and make that part of your buying decision, the more you can learn about a property, including from the cost perspective. But your number one trigger should be, have your insurance agent on speed dial. So, when you see that house, you know that Saturday is coming, you're getting excited about going and looking at all these properties, you know for that one, you would have to factor in cost. Victoria: When people are looking at properties and it's zoned X, but they aren't that far from a zone A.E., you had mentioned that typical flood insurance isn't covered in most homeowners insurance. Is that correct? Jeff: That's right. Victoria: Yeah. So, if you are anywhere near an A.E., would your advice be to go ahead and look into flood insurance? Jeff: I would go ahead and do it for a couple of reasons. The FIMA flood maps are really a regulatory product designed to decide when we as a country and particularly looking out for the mortgage holders' interest, when we're going to say, hey, we need you to go ahead and purchase this insurance because your high risk. If you're just outside of the high-risk area, you're not no risk, and that's the biggest myth that we have to bust here as we teach folks about flood risk in America. You're probably at medium risk. Medium to medium high is a good way of characterizing it. What we know over time is it only takes about an inch of water that can quickly get you up to around a $25,000 cost repairing your home. So, in that circumstance, I certainly would buy a policy. It really gives you peace of mind. It is an expense and I know with housing being so expensive and insurance costs are rising, it's not exciting to add an additional expense into the household budget to be sure. But we talk to people every year who do have the coverage and who do experience a loss. And they look at, let's say, a $50,000 or $60,000 flood loss, which is pretty common. Victoria: Okay. Jeff: Not average, but common, and so if you don't have the coverage, you're looking at covering that, putting things on a credit card, taking it out of your home equity. If you just bought the property, depending upon the size of your down payment, you may not have a lot of equity, and it really can set you back. People get set back decades and don't financially or don't financially recover at all. So particularly for the people in that situation that you described, it would be a great investment. Your home is your biggest investment for most of us, and this certainly will help you protect that investment. Victoria: Is it possible to give kind of an average, and we're not going to hold you to this, but an average cost for flood insurance? So people have some idea of what they'd be looking at. Jeff: Our average cost is a little bit over $800 right now. Victoria: Okay. Jeff: But it can range and particularly for those who are just outside of a high-risk area, it's going to be a little bit more than that probably. But the average cost right now is just a little bit over $800. The National Flood Insurance Program was created because we have an insurability problem in America, as well as an affordability problem. We haven't unfortunately solved the affordability problem in all these years, but the NFIP is here and we'll sell a policy to anyone in any of the 22,600 participating communities. So that availability problem that we see with, you know, we see insurers pulling out of places like California. We see people dropping people in Florida, insurers dropping people in Florida. With the NFIP that we're going to be there and we're going to continue to sell you the insurance. It is going to be at a risk-based price. That's the affordability piece of things, and it's one of the reasons why certainly for those who can afford to do so, we encourage you to buy, and for those that can't afford it, we continue to advocate to Congress to provide some type of assistance, and we're hopeful that one day that'll be in place as well. Victoria: On this podcast, we're going to include some links so that people can learn more, from the FIMA maps and regarding the flood insurance that you're talking about. Is there anything else that you would like consumers to know and specifically, again, people who are buying homes, anything that you could share with your expertise? Jeff: One is that the FIMA flood map is a snapshot in time. It may be some vintage and certainly has to be reevaluated to make sure it continues to represent the flood picture every five years, but a lot can happen in five years. Maps get updated on a priority order. And so, it's not uncommon to see a 10-year-old map that probably is pretty close to what the risk is. But if you're expecting fine line gradations and risk, that's not really what it's designed to do. It's designed to say it's tremendously helpful for the folks in your community who manage the floodplain, particularly

    15 min
  3. 12/22/2023

    Listen Up Home Buyers! Consumer Federation of Americas Steve Brobeck

    Steve Brobeck served as the executive director of the Consumer Federation of America from 1980 to mid 2018. Steve now holds the position of senior fellow where he has researched real estate issues since the 1990s. Victoria Ray Henderson is the owner and broker of HomeBuyer Brokerage in the Washington D.C. area. Victoria is the producer and host of the podcast, Listen Up Home Buyers! with the National Association of Exclusive Buyer Agents  Victoria: Hello and welcome to the podcast, Listen Up Home Buyers. I'm Victoria Ray Henderson, and today's guest is Steve Brobeck.  Mr. Brobeck served as the Executive Director of the Consumer Federation of America from 1980 to mid-2018, and he now holds the position of Senior Fellow, where he has researched real estate issues since the 1990s.  Steve, welcome to Listen Up Home Buyers. Steve:  It's great to join you, Vic. Victoria:  Yeah, thank you. So we have so many things that we could talk about and that we have talked…But the one thing I'd love to talk about today is the Real Estate Agent Commissions, and specifically that recent verdict by the Federal Jury in Missouri, which ruled that the National Association of Realtors and several brokerages had conspired to fix prices by setting a standard where seller pays the listing agent a commission. And that is split with the buyer's agent. And that decision found the defendants liable for $1.8 billion in damages. And of course, this verdict is just sweeping through the country, could dramatically change the real estate industry. So, I'll start with what are your thoughts on the verdict? Steve:  Well I'm not surprised at all; the jury hardly deliberated at all. When they went into that jury room, they had made up their mind. They spent a couple of hours deciding on the damages. Yes, they decided on 1.8 billion, but in fact, with the trouble damages, the cost to the industry could be over $5 billion. And that is just essentially in the State of Missouri, if you project it out to the whole country, you're looking at awards that would bankrupt the industry two or three times over. But that is not what the industry eventually is going to have to pay. Victoria:  Yeah. When you heard about this verdict, what did you hope would come from it? Steve:  Well, essentially, prices have been set by the industry for 80 to 90 years. And what we'd like to see, and what we believe in at CFA is price competition. And we believe that if there were effective price competition, you would see a much more diverse marketplace. The commissions on average would come down. We predicted 3 to 4%, but just as importantly, there would be different rates for different agents. Those that are really good at what they do, have a lot of experience would be able to charge more than those who just received their license. I just in fact, received a sales license in DC, and I do not deserve 3%, you know, for facilitating a sale. Victoria:  Congratulations. And you're always welcome to join my brokerage if you…We offer a great training program. But the reason that I bring that point up is because you mentioned that 3%, or whatever the commission would be. And you know that you as a newbie; newbies never make their full commission, they're always either working on the team, under the tutelage of, you know, somebody and they should be supervised and should be getting some training. Steve:  Well, the thing is, yes, maybe they're only receiving one and a half percent. Two reports on this whole problem of training. It's very easy in almost every state for someone to get a real estate license. Yet, this is actually…Practicing brokerage is complicated or it should be complicated and demands a lot of skill and knowledge. And unfortunately, one of our reports documented how incompetent so many agents are. They're often bailed out either by their broker or in many cases they're bailed out by the agent for the other party in the sale. That's just not the way an industry should function. You have to go back historically.  Back in the 1920s, even earlier, the industry tried to set prices and force all members of the industry to charge the same price. The Department of Justice in the 1940s sued them about that, and they retreated and they made those price schedules voluntary. The Department of Justice sued them again, and they backtracked again. Then they engaged the industry in widespread collusion. Discounters have tried to offer lower rates and they failed. What the litigation tries to do, and what the jury clearly understood the industry is trying to do is, or should do, is to completely separate the listing agent and the buyer agent commissions. And if that's done, there actually is a chance for there to be real price competition, which by the way we believe would help the most confident agents.  Right now, there's a glut of agents. Our current research shows that nearly half of all agents sold no or one property in the last year, and that essentially then puts huge pressure on the successful agents to continue and maintain the 5 to 6% rates. Victoria:  I often find, and the reason that many of these newbies don't have sales is because they're working as secretarial duties. They're on teams where they're following people around, and so they won't have a lot of sales. Now, I'm not arguing for…You know, I agree with you there are a lot of agents, and too many, but so many of them are used as support staff. So, I think, you know… Steve:  That's right. But remember, their aspiration is to be an agent; to sell property and collect commissions. And when they can, yes, some of them, and we've actually documented in the study that we're going to release early next year, but they end up working as admin staff to successful brokers. That's true. Victoria:  Yeah. Just in the beginning of the month, The Association of Independent Mortgage Experts, they release this open letter, and they're really concerned about the decoupling of the commissions. And the main reason is, you and I have discussed this before about putting additional finances onto the buyer, and specifically they're talking about vets; veterans, and first time home buyers, and they're saying that they could be adversely affected. VA guidelines, they prevent people from being able to finance a buyer's agent. So what we would end up doing in that situation, if it was decoupled, is asking the seller for a credit to pay the cooperative commission or the commission for the buyer's agent.  And then there’s the issue of the appraisal. What happens if to the appraisal when, you know, if the mortgage industry did end up being able to do this, which I don't think that they're going to agree to, the home value would then be impacted. So what are your thoughts on that? Steve:  If the industry decided that they wanted to remove those barriers, and I've talked to many people in the industry about this, it could get fixed and it could get fixed without even going to Congress. If, in fact, the real estate industry, and I think the mortgage industry and the consumer groups and housing groups would join them as well and go to the regulators and said, look, you’ve got to tweak these regulations to allow essentially a price competitive market to take place lowering the costs for buyers and sellers that would occur.  Vic, I have talked to hundreds of realtors over the last 30 years, all of whom I consider to be professionals; they're the full-timers with experience. And quite a few of them complain that the industry will never be a profession until you have professional standards, which would greatly reduce the number of agents and give exclusive buyers like yourself a better opportunity to recruit clients. Victoria:  I agree with you that real estate standards need to be higher. And I will say that the National Association of Exclusive Buyer Agents, are specific real estate brokers and agents who are consumer oriented with a focus only working with buyers. What is your opinion of exclusive buyer brokerage in general? Steve:  Well, I'm glad you asked me that question because I am a strong believer in exclusive buyer brokerage. What the exclusive buyer brokers recognize, and I understood this when I first started to study the industry back in the nineties, is they recognize there's a fundamental conflict of interest in the industry. You basically cannot, without exposing that conflict of interest, list properties and sell properties. So you list properties and then you have a buyer. Now, who's your obligation to, is it to the, the sellers whose properties you've listed to show them the properties first? If not, then you are actually violating your fiduciary duty to the buyer.  And if, in fact, you just honor that fiduciary ability and you ignore all of your listings and look for the property that would best suit the buyer, you're then violating your fiduciary responsibilities to the seller. Exclusive buyer brokerage has recognized that conflict of interest. And so people like yourself  who said, look, we can't really represent both, so we're just going to represent buyers. And I very much hope that in the future, exclusive buyer brokerage will stabilize and grow, and that buyers end up routinely using exclusive buyer brokers. That's my hope. Victoria:  Yeah, and I appreciate that. With the decoupling of commissions, I am really worried about a couple of people that I'm thinking of that I helped this year. She was scraping money together, borrowing money from parents, and pulling it together. And I got, you know, a condo for her under list price with a 3% seller subsidy to help with closing costs. And I was overjoyed, you know, I was just so elated to be able to do this. This woman would not have been able to pay my co-op, my commission out of pocket. My concern is that, you know, that the unintended consequences of decoupling the commissions could have ramifications that could impact the industry for decade

    14 min

Ratings & Reviews

4.9
out of 5
7 Ratings

About

Listen Up Home Buyers is the only podcast with advice and tips from NAEBA true buyer agents. Host Victoria Ray Henderson talks to members of the National Association of Exclusive Buyer Agents & others about how to have a successful home buying experience. As members of the National Association of Exclusive Buyer Agents, www.naeba.org, true buyer agents advocate for home buyers in every real estate transaction.