ITIL in the Trenches Podcast Series

Interface Technical Training
  • 3.6 (5)
  • TECHNOLOGY
  • UPDATED DAILY

Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.

Episodes

  1. 07: Risk management

    01/14/2020

    07: Risk management

    Risk management

    9 min
  2. 06: The really right way to close a problem ticket

    01/14/2020

    06: The really right way to close a problem ticket

    The really right way to close a problem ticket

    4 min
  3. 05: Release management vs. Deploy management

    01/14/2020

    05: Release management vs. Deploy management

    Release management vs. Deploy management

    3 min
  4. 04: Incidents and requests...Not the same!

    01/14/2020

    04: Incidents and requests...Not the same!

    Incidents and requests...Not the same!

    3 min
  5. 03: New features in the latest ITIL 4 release

    01/14/2020

    03: New features in the latest ITIL 4 release

    New features in the latest ITIL 4 release

    3 min
  6. 02: The four dimensions of ITIL 4

    01/14/2020

    02: The four dimensions of ITIL 4

    The four dimensions of ITIL 4

    6 min
  7. 01: Can problem tickets be projects in ITIL?

    01/14/2020

    01: Can problem tickets be projects in ITIL?

    In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL!

    3 min
  • 7 Episodes

Ratings & Reviews

3.6
out of 5
5 Ratings

About

Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.

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