Getting Closer to the Customer, a Cx Podcast

Standing Partnership
  • 5.0 (1)
  • Management

Cx experts, with a combined experience of over 25 years, Nick Sargent and Michael Chandler, host a podcast series called Getting Closer to the Customer. This podcast will help you and your organization understand the importance to building a deep and trusting relationship with your customer. Nick and Mike will offer examples, insights and trends into what it takes for businesses to remain successful by meeting customer expectations, enhancing customer experiences and improving customer retention rates.

Episodes

  1. How to get started on a Cx problem

    02/25/2020

    How to get started on a Cx problem

    Getting Closer to the Customer, a Cx Podcast

    39 min
  2. How do you know you have a Cx problem?

    02/25/2020

    How do you know you have a Cx problem?

    Getting Closer to the Customer, a Cx Podcast

    27 min
  3. What is Cx?

    02/25/2020

    What is Cx?

    This is our first episode introducing you to the topic of Cx - what customer experience really means and why some of the largest companies are shifting their strategic focus around it.

    29 min
  • 3 Episodes

About

Cx experts, with a combined experience of over 25 years, Nick Sargent and Michael Chandler, host a podcast series called Getting Closer to the Customer. This podcast will help you and your organization understand the importance to building a deep and trusting relationship with your customer. Nick and Mike will offer examples, insights and trends into what it takes for businesses to remain successful by meeting customer expectations, enhancing customer experiences and improving customer retention rates.

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