Hoteliers’ Voice

Ryan Haynes
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  • Technology
  • Updated Semiweekly

Hoteliers’ Voice, hosted by the ever-curious Ryan Haynes, is more than just a podcast; it’s an invitation into the heart of the world’s most beloved hotels. Through warm, candid conversations with hospitality leaders - we peel back the curtain on what it truly takes to deliver for today’s guest. Celebrating the beautiful harmony between modern innovation and the timeless touch of a human hand - from front desk to back of house, discover how tools like AI, PMS and social media aren't just for efficiency - how to empower teams to create those noticeable touches turning simple stays into a lifelong memory. A soulful resource for anyone who believes that hospitality is art of delivering exceptional experiences.

  1. Future-ready independent hotels with Celtic Collection - Stratford-Upon-Avon Roundtable

    4d ago

    Future-ready independent hotels with Celtic Collection - Stratford-Upon-Avon Roundtable

    This Hoteliers' Voice podcast from the Stratford-Upon-Avon edition of the roundtable roadshow explores how independent hotels can become "future-ready" by embracing digital transformation. Celtic Collection discuss new technologies, cloud migration, and the role of digital strategy in achieving operational success. Featuring: Harpreet Saluja, owner of Kings Court Hotel shares his experience of taking over the property as we dive into determining investment priorities, building out a tech change and deciphering today’s market challenges ORACLE, David Hayward, with a 20-year industry perspective, explores where the Independent hotel market is today, and how hotels can realise the value of new technologies and drive their digital transformation. HOSPA, Amanda Brown, Head of Membership explains the benefits of being part of a UK industry membership organisation Shakespeare’s England, Sian Smith provides quick low-down on regional travel and tourism marketing campaigns. Focus on Hospitality, Alessandra Leoni explains underpinning all operations, revenue, commercial and guest experience - how to ensure the infrastructure and support delivers and remains consistent with tech moving fast and remaining future ready Declan Bloomer, Head of Systems and Support, Celtic Collection shares his experience of digital transformation and how they went about it to identify the right people and right technology

    35 min
  2. Responding to Travelodge room security - Non-negotiable guest safety; Stratford-Upon-Avon roundtable

    Jun 3

    Responding to Travelodge room security - Non-negotiable guest safety; Stratford-Upon-Avon roundtable

    What happened at Travelodge sent alarm bells ringing across the industry - how do we keep guests safe and provide clear protocols to all staff? Keystep Solutions' Andrew Evans kicks off a discussion on Non-negotiable guest security on how hotels can ensure that their teams don’t put their guests at risk. At the Stratford-Upon-Avon roundtable - hoteliers share their thoughts and approach to managing safety of guests

    14 min
  3. What's the word from National Hotel Marketing Conferenc?

    Jun 1

    What's the word from National Hotel Marketing Conferenc?

    A trip to find out what is on the minds of hoteliers when it comes to marketing - here I grab a few quick interviews with hoteliers and sponsors on what to be thinking about. Featuring: Chloe Parry from Carden Park - key marketing considerations Harry Fielder, Hotel Marketing Association and UmiDigital - where tech plays a role Daniel Ohandjanian, UpHotel Agency - integrations and expanding the product suite Holly McCue, Net Affinity - grabbing the right guests Des Mahoney, Book Assist - managing th booking flow Matt Willacy, Forsight - guest communications and engagement Dan Assor, No Vacancy London - marketing events

    25 min
  4. Recognising hospitality vs administration with BGAM Hospitality

    May 25

    Recognising hospitality vs administration with BGAM Hospitality

    The front desk at Kenilworth was handling a high volume of guest requests that had nothing to do with hospitality. The cost was not just operational, it was cultural. Staff felt like a switchboard, not a team. Joined by Nick Rubin Chief Strategy Officer at BGAM Hospitality and Daniel Ojeme Co-founder, CEO and CTO of Eccobell Limited, in this episode we look at How to recognise pain points in team moraleIdentifying hospitality vs administrative tasksUtilising tech to support hotel teamsProviding better services to guests Belle went live at Kenilworth in August 2025 via QR codes placed in every guest room, stuck to the wall in a prominent position. Guests scan the code with their mobile phone, which opens the Eccobell web app directly in their browser. Belle lives on that web app.

    22 min
  5. LIVE Broadcast - AI Alone Won't Fix It! Next Wave Hospitality

    May 21

    LIVE Broadcast - AI Alone Won't Fix It! Next Wave Hospitality

    LIVE from Everyman Cinema Broadgate, HOSPA in partnership with Next Wave Hospitality. This panel session sponsored by Focus on Hospitality explores how AI has dominated hospitality conversations over the last 18 months. This session cuts through the hype and focuses on what actually drives performance. What are the real blockers inside hotels today?What foundations need to be in place before innovation can deliver value?How do operators make smarter investment decisions that improve guest experience, support teams, and create commercial return? Because high-performing hotels are rarely powered by the newest tool. They are powered by getting the basics right, then scaling intelligently. This session brings together operators and industry experts to explore the end-to-end hotel journey, from design and infrastructure through to guest experience, revenue performance, and post-stay feedback and loyalty. Speakers: Arik Fletcher, Fraction vCTO, Focus Group Kevin Edwards, CEO, Hospitality Technology Advisory Gavin A., VP of Information Technology & Innovation, Yotel Samuel Actford, Group IT Manager, Exclusive Collection

    37 min
  6. LIVE from HT360 Rethinking hospitality spaces with tech

    May 11

    LIVE from HT360 Rethinking hospitality spaces with tech

    Design meets experience: Join a live recording of the Hoteliers’ Voice podcast from HT360 Hospitality Leaders Forum, exploring how hospitality spaces are being reshaped and reframed as a result of technology, digitalisation and staffing challenges to elevate guest experience while improving commercial performance. This session will dive into how technology is forcing a rethink on the approach to interiors, architecture and design of public spaces to maximise revenue in F&B and multi-use areas, while creating environments guests genuinely want to spend time in. Hosted by Ryan Haynes and Scot Turner (Auden Hospitality), with guests Alessandra Leoni (Focus on Hospitality), Paul Wells (Studio Moren), Prem Jethwa-Odedra (Biteluxe), hear real-world insights on how space planning, interior design and smart technology come together to unlock value, optimise operations and future-proof hospitality businesses

    30 min
  7. Reducing OTA Reliance: How Sleeping Bear Hotels Boosts Direct Bookings

    Apr 27

    Reducing OTA Reliance: How Sleeping Bear Hotels Boosts Direct Bookings

    Learn how independent hotels can increase direct bookings and reduce reliance on online travel agencies (OTAs) with Sleeping Bear Hotels and Formula. Discover actionable strategies that can help direct bookings thrive in a competitive market. In today’s competitive hotel landscape, many independent hotels struggle with high reliance on online travel agencies (OTAs) for bookings. This reliance cutz into profits significantly, often leading to frustration for hotel owners. With Tudor Hopkins, founder, Sleeping Bear Hotels and Adam Hamadache, CEO and Founder, Formula – digital growth agency for hotels we explore how Sleeping Bear Hotels successfully reduced their OTA dependency and increased direct bookings. Understanding the Impact of OTA Reliance. Sleeping Bear Hotels, highlights that when he took over, the hotel was generating 60% of its bookings through OTAs. This reliance not only affected profit margins but also reduced the ability to engage directly with guests. High OTA commissions severely impact profitability. By shifting focus to direct bookings, hotels can keep more revenue in-house and build stronger relationships with guests.Tudor’s journey started with a shift in business model, removing unprofitable services and focusing solely on room bookings. He streamlined operations, which allowed for better pricing strategies and increased occupancy rates.The Role of Partnerships in Driving Revenue. Sleeping Bear Hotels took an innovative approach by partnering with local restaurants and attractions.

    26 min
  8. The reality of guest journeys - Live hotel panel - Scotland

    Apr 13

    The reality of guest journeys - Live hotel panel - Scotland

    Recorded live from HOSPA edinburgh event Next Wave Hospitality: Tech Transformation that delivers sponsored by Focus on Hospitality with Mike Baxtor, House of Gods Barry Makin, GM, Cromlix HotelLorraine Garvie, Head of Commercial Operations, Crieff Hydro We get their take on the changes in hospitality and guest experiences, what it will take to stand out and how they’re addressing tech and digital transformation. We ask How are hospitality perceptions shifting for your business?Where is the role of AI and automation both in operations and guest experience?With IT infrastructure changing quickly, where's your focus?Where's the line of digitalised guest journeys to human?

    41 min
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About

Hoteliers’ Voice, hosted by the ever-curious Ryan Haynes, is more than just a podcast; it’s an invitation into the heart of the world’s most beloved hotels. Through warm, candid conversations with hospitality leaders - we peel back the curtain on what it truly takes to deliver for today’s guest. Celebrating the beautiful harmony between modern innovation and the timeless touch of a human hand - from front desk to back of house, discover how tools like AI, PMS and social media aren't just for efficiency - how to empower teams to create those noticeable touches turning simple stays into a lifelong memory. A soulful resource for anyone who believes that hospitality is art of delivering exceptional experiences.

Information

  • Creator
    Ryan Haynes
  • Years Active
    2020 - 2026
  • Episodes
    272
  • Rating
    Clean
  • Copyright
    © Ryan Haynes
  • Show Website
    Hoteliers’ Voice

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