The Automotive Talent Show

Cameron Cresswell

Weekly Cameron and the team from Automotive Talent interview leaders from the automotive industry, gaining insights, their stories, and talking all things automotive related.

  1. 6d ago

    The Hidden Millions Most Dealerships Are Missing - Andrew Hillcoat

    Andrew Hillcoat has spent more than 40 years in the automotive industry, building a career that has taken him from apprentice technician in regional Queensland to luxury automotive leadership roles across Australia and the Middle East. In this conversation with Cameron Cresswell, Andrew shares lessons from every stage of that journey—from launching Maybach and SLR McLaren in the Middle East to helping dealerships across Australia unlock growth, improve performance, and navigate an increasingly competitive market. Andrew Hillcoat talks about why aftersales remains one of the most overlooked opportunities in automotive retail, the leadership habits that separate great operators from average ones, and how dealerships can uncover significant profit through better process, accountability, and customer retention. Whether you're a Dealer Principal, Service Manager, sales leader, or simply passionate about the automotive industry, this episode is packed with practical insights from someone who has seen the business from every angle. 🎧 Listen on SPOTIFY/APPLE/AMAZON/IHEART/DEEZER: theautomotivetalentshow.riverside.com 🎬 Full Episodes: youtube.com/@AutomotivetalentAu 🎬 Clips & Shorts: youtube.com/@AutomotivetalentAu/shorts 📱 FOLLOW US Instagram: instagram.com/automotivetalent LinkedIn: linkedin.com/company/automotive-talent Facebook: facebook.com/AutomotiveTalent X/Twitter: x.com/Auto_Talent Podcast LinkedIn: linkedin.com/showcase/the-automotive-talent-show-podcast/ 👥 Host: Cameron Cresswell linkedin.com/in/cameroncresswell/ 🎤 Guest: Andrew Hillcoat linkedin.com/in/andrew-hillcoat-1ba23139 CHAPTERS: 00:00 The Journey Begins: From Toowoomba to the Automotive Industry 02:26 Automotive is an Inviting Industry 03:36 Navigating the Luxury Automotive Landscape 06:29 Experiences in the Middle East: A Unique Perspective 10:14 Transitioning Back to Australia: Lessons Learned 12:04 The Importance of After Sales in Automotive 14:53 Maximizing Profitability: Strategies for Success 18:00 Driving Performance: Key Metrics and Insights 20:56 Integrating Sales and Service Departments 22:24 Accountability in Sales and Service 24:15 The Role of Mentorship in Business 25:07 Addressing Underperformance in Dealerships 27:07 Maximizing Productivity and Efficiency 28:26 Rethinking Non-Productive Staff 30:17 The Impact of AI on Dealership Operations 33:19 The Future of AI in the Automotive Industry 35:22 Communication is Always a People's Job 38:32 Evolving Roles of Dealership Management 41:18 Navigating Industry Changes and Challenges 44:46 The Importance of Leadership Optics 47:36 Building Credibility and First Impressions 49:45 Maintaining a Positive Leadership Presence 49:59 Final Outro

    50 min

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Weekly Cameron and the team from Automotive Talent interview leaders from the automotive industry, gaining insights, their stories, and talking all things automotive related.

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