52 episodes

Shining a light on the change-minded Restaurant Leaders behind our favorite brands. Get inspired with innovative brand building, guest engagement, and revenue-driving strategies. Join host Jen Kern, long-time CMO, as she dishes with leading restaurant pros who are elevating their game and careers by staying agile in the face of uncertainty to help their brands shine and prosper.

Restaurants Reinvented: Putting Growth Back on the Menu Qu

    • Business
    • 4.9 • 15 Ratings

Shining a light on the change-minded Restaurant Leaders behind our favorite brands. Get inspired with innovative brand building, guest engagement, and revenue-driving strategies. Join host Jen Kern, long-time CMO, as she dishes with leading restaurant pros who are elevating their game and careers by staying agile in the face of uncertainty to help their brands shine and prosper.

    Listen Up … (to your employees) - LeBaron Meyers, NotMe Solutions

    Listen Up … (to your employees) - LeBaron Meyers, NotMe Solutions

    Do your employees feel safe speaking up? 

    It’s time to stop avoiding the topic of workplace harassment and misconduct in restaurants. Abusive environments will not prosper or attract employees. If you really want to improve your culture and employee retention you need to do two critical things: 
    Listen to your employeesEncourage them to speak up when harassment occursLeBaron Meyers, President of NotMe Solutions, is on a mission to improve work cultures and environments for employees. Their anonymous reporting app makes employees feel supported and heard.
    Show Highlights:
    Businesses who put employees first will thrive Most workplace harassment issues take 90 days to escalateReporting & addressing issues early de-escalates the problem Many people wait too long to speak up or address an issueEmployee reports give management an opportunity to step-upAcknowledge and respect employees who speak upHappy employees create happy customers NotMe is a platform that provides employees with a safe place to report and interact with management anonymously Connect with LeBaron on LinkedIn here
    Learn more about NotMeSolutions

    Related Episodes: 
    Rachael Nemeth on The New Way to Do Employee Training Newton Hoang (7 Leaves Cafe) on The Straight Talk Employees WantLauren Fernandez on Who Comes First: Employees or Guests?Donald Burns on Self-Care 

    • 1 hr 6 min
    The New Way to Do Employee Training - Rachael Nemeth, Opus

    The New Way to Do Employee Training - Rachael Nemeth, Opus

    Employee Training has been a big "miss" in the restaurant industry because the tools and techniques for training desk-less workers are dated or have not even existed . 

    The way we train restaurant employees needs a whole new perspective, approach, and strategy. 
    Enter Rachael Nemeth, CEO and Co-Founder of Opus. An expert trainer and life-long hospitality worker, Rachel knows what it takes to succeed in developing embraceable training that people actually learn from. 

    If you're serious about improving employee retention and attracting new employees, training must move to the top of your list!

    Highlights from Rachael: 
    Employee training is now an operations game, no longer an HR functionTraining must be delivered in small pieces or "micro segments" to increase the uptake (the global attention span is shrinking)Access to training has been the biggest problem - access to technology and apps that people want to useTraining can't be done well in a classroom! Don't expect 100% on quizzes - it's okay to only view half the training.The differences in Planned versus Responsive trainingTechnology that helps you build a new lesson in 9.8 minutesResources:
    Labor Series: A Labor Equation that Makes Better Dollars & SenseWhat’s Self-Care Got to Do With It?We're in the People BusinessConnect with Rachael & Opus 

    • 46 min
    How to Support Restaurant Employees in Need with Sheila Bennett

    How to Support Restaurant Employees in Need with Sheila Bennett

    The Restaurants Reinvented community  is committed to supporting our industry's children and employee by participating in CORES Summer of Giving campaign. 
    1 in 4 restaurant workers are not able to pay a medical bill over $400

    When unexpected medical crises arise, restaurant workers have limited financial options and resources. That’s where CORE -- Children of Restaurant Employees -- comes in. 
    CORE helps restaurant employees with children by providing financial support, through grants, when they face a medical crisis, death, or natural disaster.

    The average CORE grant is $2,400; and 50% of grants go to single working parents.

    Want to get involved? 
    Spread the word on Social MediaRefer restaurant employees with children in need to apply for a grantShare CORE's resources with your community Donate today. Every donation counts, regardless of size!
    In this episode, Jen Kern & Sheila Bennett, Executive Director of CORE,  explore:
    The story behind CORECORE's  support program for restaurant workers, the eligibility criteriaCommunity resources available How to spread the word Resources:
    Donate todayCORE websiteCORE Resource CenterWhat’s Self-Care Got to Do With It?We're in the People Business

    • 44 min
    How to Prevent Employee Burnout with Milena Regos of Unhustle

    How to Prevent Employee Burnout with Milena Regos of Unhustle

    Toxic work environments (and burnout) is the #1 reason employees quit their jobs.

    Milena Regos is a “burnout expert.” An award winning marketer who had her own burnout experience - that led her to found the “Unhustle” movement.

    Restaurant culture has been based on Hustle since the beginning of time.  

    YET … the majority of restaurant workers are BURNED OUT. Over-stressed. Over-worked. Under-paid. Under-appreciated. Under-rewarded. 

    Add to that a thinning workforce and severe labor shortages… and we have an industry in peril. 

    Creating a Healthy Work Culture that Prioritizes Employee Care IS JOB #1!

    Things you’ll hear about:
    Nearly 1 million restaurant workers are burned out (80%)The definition - and signs of - burnoutGenerational changes in how work is performed Why “work-life balance” is a dated, irrelevant term and LifeWorkPlay Design is not.The power of building strong relationships and friendships at work. The need for Well-being in the workplace & open honest dialogue Creating harmony between humans and companiesOne in three Americans had their first job at a restaurantDo you work to live or live to work? Join the Unhustle Movement - it’s good for humans and good for business. 

    Milena is a global speaker who is educating, leading and inspiring others to create sustainable success by prioritizing well-being and purpose as a path to achieve optimal performance. Follow, learn and connect with her here:
    https://unhustle.com/https://unhustle.com/podcast/Resources:
    Who Comes First? The Employee or  Guest?What’s Self-Care Got to Do With It?We're in the People BusinessStill wondering … what is Unhustle? It is “ a counterintuitive approach to how we live and work that leads to increased well-being, focus, purpose and performance.” 

    • 52 min
    The Straight Talk Employees Want – Newton Hoang, 7 Leaves Cafe

    The Straight Talk Employees Want – Newton Hoang, 7 Leaves Cafe

    The Great Resignation has turned into the Great Reshuffle and now the “Great Re-Reckoning.”

    We invited Newton Hoang from 7 Leaves Café on to talk about the “Culture of Care” he’s building and how that fits in with the “Cultural Reckoning” the restaurant industry must address to improve employee retention, hiring, leadership, working conditions and care.

    [Newton defines a Culture of Care] – it’s one where the company leaders listen to employees, uncover what they want, and then work to deliver the things they’re asking for. And it’s often not monetary!

    [What employees want] is to understand the business and straight talk about the business. They’ve uncovered that employees have a real thirst for knowledge and education, and learning about the business operations.

    [Community involvement and local store marketing] is an element of the culture of care -
    Speaking at local colleges and encouraging leadership and store managers to get involved in these efforts has gone a long way.

    [A galvanized and engaged workforce] – Employee retention is not a top challenge for the
    brand due to their care and attention to  employee needs and wants.

    [Human marketing] - humanized marketing efforts that build meaningful 1:1 relationships. It includes using your employees in your marketing efforts - less product imagery, more imagery and stories about the people who work for your brand.

    Connect with Newton on LinkedIn

    Resources:
    Labor Series: Who Comes First: The Employee or Guest?Labor Series: Using Technology to Create a Better Work Environment The Great Restaurant Resurgence 

    • 59 min
    Who Comes First: The Employee or Guest? - Lauren Fernandez of Full Course

    Who Comes First: The Employee or Guest? - Lauren Fernandez of Full Course

    Let’s talk about this folks…. Such an important question to suss out!

    How do you prioritize it all and deliver awesome experiences with your brand one person at a time?

    Tune in, because Lauren Fernandez delivers the goods. The future of our restaurant industry is bright with Lauren Fernandez at the forefront.

    The recent NRN Power List maker answers the pivotal question - “What comes first, the employee or guest experience?”

    This is EPISODE 5 of our Labor, Culture, and Leadership series. 

    In this episode, Jen & Lauren  explore:
    • Debunking Myths about the Wage War and War on Talent.

    • The all-important definition of Employee Value Proposition and how restaurants have missed the mark in delivering it.

    • Why employee training has been a overlooked and undervalued in our industry. There’s a need for more training, especially around the company’s brand, mission, and vision.

    • Employee Retention issues in the restaurant industry - These problems are due to long-standing acceptance of “misbehaviors” in restaurants that many have neglected to improve.

    • Defining your Why... Without that, nothing else works. (It’s time to look up Simon Sinek if you don’t know about the Purpose driven model of branding)

    Resources:
    • Full Course (Lauren’s company)
    • NRN Power List
    • Labor Series: What’s Self-Care Got to Do With It?
    • Find Your Why by Simon Sinek

    Connect with Lauren on LinkedIn!

    • 56 min

Customer Reviews

4.9 out of 5
15 Ratings

15 Ratings

oliviabaker13 ,

Don’t miss it!

If you’re currently a restaurant leader or want to be in the future, then this podcast should be part of your weekly content diet. What makes this show a true standout is the quality of the guests, stories, and actionable strategies to level up your business. Jen finds leaders that truly care about being a positive force in the restaurant world, and shares insights that only an expert interviewer can unearth. Don’t miss it!

Kerry Fitz ,

This podcast is a must listen for all foodies.

As the founder of a fast casual brand Pure Grit BBQ, I am new to the restaurant scene and I learn something new with every episode. It’s a must listen for anyone curious or wanting to learn more about the intersection of tech and hospitality. Tech stack takes on new meeting once you dig in. Jen Kern is generous with her knowledge and Rolodex to highlight innovative brands making a difference in a storytelling easy to listen to podcast. I love it.

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