Fireside with Founders & Leaders

rmg digital

In this podcast, we talk to some of the greatest founders and leaders about their journey to where they are as well as discuss their companies and many other subjects depending on the guest. We are aiming to create meaningful content that everyone can get value from. We hope you enjoy 😁

  1. 2d ago

    Data Foundations: Steven Bennett on Building Trust at Principality

    In this episode of Fireside with Founders & Leaders, host Rupert McSheehy welcomes Steven Bennett, the lead on data and AI at Principality Building Society. With over 35 years of experience in the financial sector, predominantly at Lloyds Banking Group, Steve shares his journey and insights into the evolving landscape of data management and AI. He discusses the challenges and opportunities that come with transitioning from a large organisation to a smaller, customer-centric institution like Principality, emphasising the importance of data strategy and governance. Steve delves into the necessity of aligning data efforts with business outcomes to ensure impactful delivery. He shares his vision for fostering a data-driven culture at Principality, where every team member is encouraged to engage with data, ultimately leading to better customer experiences. As the conversation progresses, they explore the implications of AI in data governance, the importance of ethical considerations, and the evolving skill sets needed in the field of data management. They finish on why people and process, not technology, are the hardest part of delivering a data capability. This episode is a treasure trove of insights for anyone interested in the intersections of data, AI, and leadership in today's business environment. Chapters00:00:00 - Introduction00:00:24 - Welcome, and a friendship that goes back 20 years00:00:59 - Steve's background: 35 years at Lloyds Banking Group00:01:50 - Why leave Lloyds for Principality00:04:09 - Principality's brand and impact beyond South Wales00:05:19 - A much wider remit across data and AI00:08:12 - Why some data strategies fail00:09:49 - Getting the business on board with the strategy00:12:31 - Regulation and data in financial services00:14:53 - What goes into a data strategy00:16:53 - What would worry Steve about a data strategy deck00:18:50 - What a good data-driven culture looks like00:22:21 - From management information to real insight00:25:45 - Trusting the data over your gut00:27:29 - Can a whole organisation be data literate?00:28:53 - Governance as an enabler, not a blocker00:30:58 - Who should own AI and data quality00:32:25 - Data breaches, security and the risks of AI00:37:41 - AI at Principality: guardrails and proving the benefits00:39:25 - How data ethics has changed strategy00:41:36 - Getting data ready for AI00:45:31 - Can GenAI make messy data useful?00:46:47 - Getting teams to adopt a data mindset00:49:33 - The data skills that will matter over the next 5 years00:53:37 - What Steve looks for when hiring00:56:03 - People, process and technology: why the tech is the easy bit00:59:26 - Thanks and close

    Data Foundations: Steven Bennett on Building Trust at Principality
  2. Jun 10

    The Reality of AI in Business: Insights from Chris Storey of Travelopia

    In this episode of Fireside with Founders and Leaders, host Rupert McSheehy sits down with Chris Storey, the Technology Director at Travelopia, to discuss the transformative journey of the company in the realm of artificial intelligence. With over 11 years of experience at Travelopia, Chris shares insights into how AI has revolutionized their operations and enhanced customer experiences. The conversation dives deep into the challenges and successes that come with implementing AI in a private equity-backed environment, emphasizing the importance of leadership support and a culture of experimentation. Chris elaborates on the three phases of transformation that Travelopia has undergone, from addressing legacy technology to embracing digital and now, AI-driven solutions. He candidly discusses the lessons learned from both successful experiments, such as AI-enhanced sales processes, and those that fell short, like early chatbot implementations. The episode highlights the necessity of balancing technological advancements with human involvement, addressing the potential for resistance within teams, and fostering a culture of curiosity to ensure that AI is used to its fullest potential. (00:00) - - Introduction to the Podcast (01:12) - - Guest Introduction: Chris Storey (02:45) - - Overview of Travelopia (05:30) - - Chris's Role and Responsibilities (08:00) - - Travelopia's Transformation Journey (11:00) - - The Importance of AI in Transformation (14:45) - - Phases of Transformation at Travelopia (18:30) - - Current AI Initiatives and Experiments (22:15) - - The Challenge of Change Management (26:00) - - Technology vs. People: The Real Challenges (30:15) - - Overcoming Resistance to AI Adoption (34:00) - - Business Technologists and Empowerment (38:30) - - Examples of Successful AI Implementations (42:00) - - Lessons Learned from Failed Experiments (45:30) - - The Role of Leadership in AI Adoption (50:00) - - Future Outlook for AI at Travelopia (54:15) - - Maturity Levels of AI in Society (58:00) - - Final Thoughts on AI and its Future (01:01:00) - - Conclusion and Subscription Reminder

    The Reality of AI in Business: Insights from Chris Storey of Travelopia

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In this podcast, we talk to some of the greatest founders and leaders about their journey to where they are as well as discuss their companies and many other subjects depending on the guest. We are aiming to create meaningful content that everyone can get value from. We hope you enjoy 😁