Straight Outta Crumpton

MarketScale

Greg Crumpton lives by a simple mantra: Relationships drive business. Each week on Straight Outta Crumpton, Crumpton dives into the lost art of networking and speaks with the biggest influencers in business services to learn how they build, nurture and value their professional relationships.

  1. Jul 4

    The Future of HVAC Will Be Driven by Workforce Shifts, Safer Products, and a New Generation of Techs

    The HVAC industry is at a critical turning point. Many of the technicians who built the trade over the last few decades are starting to retire, while demand for heating and cooling keeps climbing. At the same time, the products and tools technicians rely on—from coil cleaners to maintenance chemicals—are evolving to be safer and more environmentally responsible. Put it all together, and the industry is figuring out what the next generation of HVAC work will look like. So what does the future of HVAC actually look like—from the products technicians rely on in the field to the new generation stepping into the trade? And just as importantly, how can the industry better support and prepare them for what’s ahead? Welcome to Straight Outta Crumpton. In the latest episode, host Greg Crumpton sits down with Ashley Lynds, Director of Education and Brand Development at Refrigeration Technologies, the company behind the well-known Viper line of HVAC maintenance products. Their conversation spans everything from safer chemical innovations and HVAC marketing to workforce development and the importance of bringing more women into the trade. What you’ll learn… How safer, technician-friendly chemicals are changing HVAC maintenance, improving safety for techs while reducing environmental impact.Why social media (especially Instagram) has become a powerful tool for reaching younger HVAC professionals and building industry communities.What the HVAC industry must do differently in training, recruiting, and mentorship to attract and retain the next generation of skilled technicians.Ashley Lynds is an HVAC sales, marketing, and education leader who currently serves as Director of Education and Brand Development at Refrigeration Technologies, where she helps contractors make safer chemical choices and strengthens brand engagement across the industry. Her background includes regional sales leadership, business development, account management, training, and cross-functional marketing strategy, with a track record of driving $1 million in sales growth, earning back-to-back MVP recognition, and building an organic industry social audience from zero to 3,500 followers. Earlier in her career, she also led client success, process improvement, and team training initiatives in tech and software-focused roles, including managing 60+ accounts and increasing account adoption by more than 30%.

  2. Jun 30

    Soft Skills and Clear Career Paths Are Key to Attracting the Next Generation of Skilled Trades Talent

    Skilled trades employers are fighting a two-front battle right now: a widening talent gap and a growing shortage of “people skills”. Deloitte projects U.S. manufacturing alone could need roughly 3.8 million new workers between 2024 and 2033—and warns that about 1.9 million of those jobs could go unfilled if the skills and applicant gap persists. At the same time, LinkedIn’s 2026 Skills on the Rise report notes that communication and other people skills are among the fastest-growing capabilities employers are seeking today. So what happens when the technical work is largely standardized, but the human side of the job is far less predictable? And how do leaders build teams that can both fix the problem and earn trust while doing it? That’s the core question explored in this episode of Straight Outta Crumpton, hosted by Greg Crumpton, featuring Josh Zolin, CEO of Windy City Equipment. The episode covers Zolin’s unusual path from Hollywood stunt work to running a service business, why soft skills are now a competitive advantage in the trades, and how “career-path clarity” (a real roadmap, not vague promises) can change hiring and retention outcomes. The main topics of discussion… From stuntman to CEO: Zolin explains how “performance under pressure” and precision—where an inch can mean life or death—translated directly into leading a real-world service operation and developing credibility with technicians.Soft skills aren’t “extra”—they’re the job: The pair unpack why customer interaction, communication, and leadership behaviors often matter as much (or more) than wrench-turning, especially as teams get younger and customers expect better experiences.The roadmap advantage: Zolin shares how showing recruits a visual, leveled career path—skills, expectations, shadowing, progression, and pay bands—became a magnet for talent because it answers the question: “Where am I headed, and how do I win here?”Josh Zolin is the CEO of Windy City Equipment, a multi-state commercial foodservice repair company and three-time Inc. 5000 honoree, where he rose from field technician to executive leadership after years working directly alongside service teams. He is also the founder of Blue Is The New White Academy, an online training platform focused on developing leadership, communication, and business skills within the skilled trades workforce. In addition, Zolin hosts the podcast Everything They Don’t Tell You, where he speaks with entrepreneurs and industry leaders about business growth, leadership, and the realities of building sustainable companies.

  3. Jun 15

    The Future of the Trades Depends on Mentorship and Industry Veterans Passing Down the Craft

    Across the United States, industries are grappling with a skilled labor shortage. According to industry research, millions of trade jobs are expected to go unfilled in the coming years as experienced workers retire faster than new ones enter the field. At the same time, trade school enrollment has steadily increased. The conversation around skilled trades—once overlooked—is returning to center stage as industries work to rebuild the workforce that literally keeps the world running. But awareness alone isn’t enough. If the next generation doesn’t see the trades up close, who will carry the craft forward? That’s the central question explored in this episode of Straight Outta Crumpton, where host Greg Crumpton sits down with Ken Landin, Chief Operating Officer of KL Drywall. Their conversation dives into the value of mentorship, the evolving perception of trade careers, and why experienced professionals must step up to guide the next generation of craftsmen. Together, they discuss Landin’s decades-long career in drywall finishing, his journey from construction sites in Queens to running his own business, and how he’s now using education and social media to inspire young people to consider the trades. What you’ll learn… Why generations were pushed toward college—and how skilled trades were left behind.Why mentorship—from parents, instructors, and experienced tradespeople—is critical to rebuilding the workforce.How digital platforms like YouTube can help introduce young people to hands-on trades and practical skills.Ken Landin is a longtime trade professional and business leader who has served as Chief Operating Officer of KL Drywall Inc. since 1989, leading a sheetrock and taping company with decades of hands-on industry experience. He also founded and operated Crossroads Brewing Company locations in Athens and Catskill, building production and hospitality teams through major business cycles and transitions. Today, he mentors professionals and shares trade knowledge through his online teaching platform Drywall with Kenny, where he provides practical instruction and insights on craftsmanship, leadership, and sustainable success.

  4. Jun 9

    Stronger Training Pipelines and Smarter Social Media Can Help Solve HVAC’s Talent Shortage

    The skilled trades are at a crossroads. By some industry estimates, for every five experienced technicians retiring, only two new ones are entering the field—highlighting a growing HVAC talent gap. At the same time, buildings are becoming more complex, more connected, and more dependent on high-performance mechanical systems. The stakes are real: without a new wave of trained, adaptable technicians, the systems that power hospitals, schools, and data centers are at risk. So how do we close the skills gap while preparing young technicians for a faster, more digital future? And what does it take for a field tech to evolve into a leader who can train the next generation? Welcome to Straight Outta Crumpton. In the latest episode, host Greg Crumpton sits down with Phil Manchester, Service Team Lead at AirTight FaciliTech. Together, they explore the realities of modern HVAC careers—from hands-on technical growth to leadership development and the power of self-education. What you’ll learn… The widening HVAC talent gap—and why stronger training pipelines matter: With experienced techs retiring faster than new ones are entering the field, companies must accelerate how they develop and support emerging talent.How social media can boost recruiting and awareness: Sharing real field work and lessons learned can spark interest in the trades and influence the people guiding young career decisions.Why leadership now requires emotional intelligence: Technical skill alone isn’t enough—today’s team leads must communicate well, manage people effectively, and continue growing personally.Phil Manchester is a Service Team Lead at AirTight FaciliTech in Charlotte, North Carolina, where he has grown from Service Technician to field leader over nearly nine years. A graduate of Hudson Valley Community College’s two-year HVAC program, he began his career in facilities maintenance before expanding into commercial HVAC service, developing skills in ultrasonic testing, shaft alignment, and complex mechanical systems. Phil continues to build both his technical expertise and leadership capabilities, focusing on mentoring technicians and strengthening team performance in the field.

  5. May 26

    From Second Chances to Stronger Teams: Bradley Henderson on Structure, Culture, and Trades-Based Redemption

    The trades have always demanded grit, but grit alone doesn’t build a strong workforce. People need structure, clear expectations, and a sense that their work is taking them somewhere. That’s especially true in HVAC and mechanical services, where employers are trying to hire, retain, and develop talent in a labor market that feels tighter and more complex than it did even a few years ago. The real differentiator now isn’t just technical training—it’s whether a company can build a culture where people can rebuild, grow, and see a future. What does it really look like to rebuild a life through the trades—and then turn that hard-won experience into better leadership, better culture, and better outcomes for the next generation of workers? The latest episode of Straight Outta Crumpton steps into the people side of the business. Host Greg Crumpton sits down with Bradley Henderson, Project Manager at Bay Climate Control, to discuss recovery, responsibility, and workforce development in the HVAC industry. Henderson shares his personal story of addiction, incarceration, and reentry, then explains how structure and transparency helped him rebuild his life and how Bay Climate is now applying similar principles to support employee growth through culture-building efforts and career roadmapping. Key takeaways from the conversation… Structure creates momentum: Henderson explains how consistency, accountability, and systems-based thinking helped him rebuild his life after incarceration—and how those same principles continue to shape his leadership and operations work.Transparency builds trust: He discusses being upfront with Bay Climate leadership and coworkers about his past, and how honesty helped establish credibility and connection quickly.Culture must be operationalized: Henderson and Crumpton dig into Bay Climate’s employee development efforts, including quarterly growth conversations, roadmaps, and scorecards designed to align employee goals with company opportunity.Bradley Henderson is a Project Manager at Bay Climate Control, where he leads commercial HVAC and ventilation projects end-to-end, with responsibility for scheduling, resource management, quality control, crew coordination, and client communication. He also focuses on operations and systems strategy, helping trade teams move from reactive firefighting to more consistent, process-driven execution and growth. In addition to project leadership, Henderson is a trades mentor and advocate for leadership development, known for emphasizing integrity, accountability, and second-chance pathways in the skilled trades.

  6. May 5

    The AI Reality Check: Why AI Adoption Strategy, Not Tools, Will Decide the Winners

    Artificial intelligence has moved from novelty to necessity almost overnight. Since generative AI tools entered the mainstream just a few years ago, organizations across every industry have felt pressure to “do something” with AI—often before they fully understand what that something should be. Research shows that while most companies are experimenting with AI, very few have a formal AI adoption strategy or training program in place, creating both opportunity and risk as implementation accelerates. The stakes are high: AI is being compared to the introduction of email or the personal computer in terms of long-term disruption, but with far more speed and complexity. So what does responsible, practical AI adoption actually look like inside a real organization—especially one built on operations, data, and human relationships? And how do leaders separate meaningful use cases from noise, fear, and hype? In this episode of Straight Outta Crumpton, host Greg Crumpton sits down with Elizabeth Barber, Senior Manager of Service at Strategic Services within Service Logic, to unpack how AI is really showing up in the workplace. Their conversation ranges from enterprise data strategy to the human side of leadership, exploring how AI can act as a powerful assistant—without replacing judgment, accountability, or authentic connection. Top insights from the talk… AI as a disruptive but familiar force: Why AI adoption today mirrors the early days of email and computers—and why not engaging with it is no longer a viable option.From hype to strategy: How most organizations are “bushwhacking” their way through AI without a roadmap, and why thoughtful curation and a clear AI adoption strategy matter more than chasing every new tool.Keeping humans in the loop: Why critical thinking, ethics, and personal voice are more important than ever as AI becomes faster and more capable.Elizabeth Barber is a mission-critical operations and communications leader with deep experience spanning AI, SaaS, and skilled-trades infrastructure, currently leading back-office technology, data flow, and operational controls for Strategic Services at Service Logic. A U.S. Navy veteran and early digital marketing practitioner, she has built and scaled teams, implemented enterprise systems, and driven business outcomes across HVAC, construction, and national service operations. Known for her “Jill-of-all-trades” background, Barber combines operational rigor, technology fluency, and relationship-driven leadership to sustain critical infrastructure at scale while mentoring teams through growth and change.

  7. Apr 21

    Why the Modern Data Center Is Forcing Communities and Policymakers to Rethink Infrastructure

    Data centers have moved from largely invisible digital infrastructure to a highly visible source of public debate as artificial intelligence accelerates demand for power, fiber, and compute capacity. The modern data center is now being built closer to population centers to support low-latency services, bringing critical infrastructure into direct contact with residential communities for the first time. This shift has elevated concerns around electricity pricing, land use, water consumption, and environmental impact—while policy frameworks and energy markets struggle to adapt at the same pace. The core issue driving today’s tension is not simply whether data centers should exist, but how the costs and benefits of the modern data center are allocated. Do data centers represent a net burden on local communities, or can they function as a mechanism for modernizing the electric grid, stabilizing local tax bases, and expanding pathways into skilled technical work—if governed with the right market structures and incentives? That’s the tension at the heart of this episode of Straight Outta Crumpton, hosted by Greg Crumpton, with guest Julia Chuang, Associate Professor of Sociology at the University of Maryland. Together, they unpack how media narratives shape public perception, why energy-market structure changes the “who pays” debate, and what it will take to train—and retain—the specialized workforce needed to build, retrofit, and operate the digital backbone of the AI era. What you’ll learn… Energy prices aren’t a universal data-center story—they’re a market-structure story. Chuang explains how regulated, vertically integrated utility markets (like Virginia) create a perception of “free riding,” while more deregulated states can allow data centers to bring power on-site, build microgrids, and even sell power back—changing the public cost equation.The jobs debate is real, but incomplete. Data centers may not employ huge headcounts once operational, but the construction cycle can stretch 5–8 years for large campuses—and the bigger labor crunch is the shortage of specialized electricians, HVAC, and critical infrastructure talent trained for modern, high-density compute.Retrofitting legacy facilities is the next wave hiding in plain sight. The core constraint of upgrading older colocation sites is power provisioning. Many legacy designs were built around roughly 100 watts per square foot and cannot be scaled up overnight, because local transformers, feeders, and transmission capacity are often insufficient. As a result, operators are forced into creative hybrid approaches—combining limited high-density zones with lower-density legacy space—and, in some cases, consolidating power by acquiring neighboring leases.Julia Chuang is an Associate Professor of Sociology at the University of Maryland whose work focuses on institutions, groups, and how large systems shape behavior and outcomes. Her earlier research examined land use and industrial development in China, including factories, construction, and real estate—ground-level industries that, like today’s data centers, reshape communities through capital, policy, and infrastructure. She now applies that lens to the U.S. data center boom, attending industry conferences and conducting interviews across the ecosystem to understand how data centers affect energy markets, local communities, and the politics of infrastructure.

  8. Apr 7

    Blue-Collar, High-Voltage, and High-Stakes: Rebuilding the Workforce Pipeline with Skilled Trades Mentorship at TradeMentor

    The skilled trades are getting squeezed from both sides: demand is rising—driven by grid upgrades, battery storage buildouts, and the reshoring of manufacturing—while the workforce pipeline keeps narrowing. Across construction, manufacturing, and other skilled trades, employers are facing a demographic cliff: for every five workers who retire, only two replacements enter the workforce. Contractors feel that imbalance acutely—not just in the field, but increasingly in supervision and leadership. This growing gap has made skilled trades mentorship important, especially as experienced foremen disappear faster than they can be replaced and project timelines continue to stretch. So where do people turn for real guidance—parents, students, or mid-career workers—when the traditional advice channels no longer understand the trades, and misinformation fills the gap? Welcome to Straight Outta Crumpton. In the latest episode, host Greg Crumpton sits down with Doug Winston, CEO of D&M Electrical Contracting and founder of TradeMentor.org, to talk about what it actually takes to build a durable trades career today. Their discussion spans Doug’s path from a skeptical high schooler to an electrical contractor running advanced, niche work (think medium-voltage utility systems and multi-megawatt battery storage), and why he’s now building a mentoring network to help people enter the industry with clear expectations and credible direction. Top insights… Niches beat commodity work. Doug explains how D&M grew by repeatedly moving into vertical markets others avoided—utility, storm restoration, cell tower builds, and now battery storage—focusing on “revenue per person” rather than racing to the lowest bid.The trades shortage is also a leadership shortage. Beyond the labor gap, Doug argues the industry has weakened the traditional path from field → foreman → estimator → PM → executive, leaving a managerial credibility gap on job sites.TradeMentor is designed to fix the information problem. The platform focuses on skilled trades mentorship, connecting people with region-specific, face-to-face guidance so candidates understand real working conditions, career pathways (union, non-union, pre-apprenticeship, trade school), and the business side for future owners.Doug Winston is a veteran electrical contractor with more than 30 years of experience, serving as President and CEO of D&M Electrical Contracting and its affiliated utility and equipment services companies, specializing in union electrical work, transmission and distribution, storm restoration, and heavy power infrastructure. He is known for building highly efficient teams, operating in niche markets, and scaling complex electrical and utility operations across the Northeast and nationwide. In 2025, he founded TradeMentor.org, a nonprofit dedicated to providing accurate guidance, resources, and one-on-one mentoring for individuals pursuing careers in the skilled trades.

5
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5 Ratings

About

Greg Crumpton lives by a simple mantra: Relationships drive business. Each week on Straight Outta Crumpton, Crumpton dives into the lost art of networking and speaks with the biggest influencers in business services to learn how they build, nurture and value their professional relationships.