The Field Service Customer Experience

Allen Shock
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  • MARKETING

The field service customer experience!

Episodes

  1. Improving Net Loyalty Score (NLS)

    06/01/2021

    Improving Net Loyalty Score (NLS)

    This episode explores some key steps for improving NLS. Real situation examples are discussed to provide context for improvement.

    11 min

  2. 09/10/2020

    Field Service Customer Experience

    Moments that matter! How should field techs talk to customers and behave during the field service experience?

    7 min
  • 2 Episodes

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The field service customer experience!

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