Most business owners treat PR as a "later" problem — a luxury for when they're bigger, or a fire extinguisher for when something's already gone wrong. Julie Chiang has spent over 30 years arguing the opposite.As founding director of APRW, one of Singapore's most enduring independent communications agencies, Julie has worked across the entire spectrum — from small lifestyle brands to Lamborghini, from five-person teams to the Ministry of Health. In this episode of EP.IC, she makes the case for PR as a discipline rather than a press-release service: what it actually costs at every tier, where AI helps (and where it quietly damages your brand), and why reputation and trust are the two things money can't buy. If you've ever wondered what separates a $3,000 contract from a $50,000 one, why your comms lead belongs at the boardroom table, or how to hire your first PR person — this one's for you. 🎧 Part of our season "How to Build a Better Business." 00:00 Intro 00:53 Welcome to EP.IC + the "Better Business" season 01:49 Meet Julie Chiang — the APRW origin story (two laptops & a fax machine) 02:32 Is PR a luxury for small business owners? 03:55 $3K vs $50K: what you're actually paying for across PR tiers 06:20 Where comms teams fit in the AI era — the dos and don'ts 10:30 How PR has evolved in 30 years: from waiting on tomorrow's news to minutes 13:36 Speed as the new risk: why preparedness beats reaction14:00 Old-school vs new-school PR — what each can learn from the other 15:22 133 million viewers: has reach lost its value in the social age? 17:39 Advice for newer founders: how to earn real media traction 19:35 Why your comms person belongs at the boardroom table20:17 Proving PR's value in numbers — reputation and trust as growth 21:55 PR as an investment, not a cost center or crisis hotline 24:25 Agency vs in-house, and giving PR the time it needs 25:19 The top 3 traits to look for in your first PR hire 26:15 ⚡ The EP.IC Questionnaire (rapid fire) Key Takeaways PR isn't a luxury — it's timing. Wait until you're "bigger" or until something breaks, and you've already missed the window to build credibility and visibility early.Budget should match complexity, not status. A lower-tier retainer buys execution (press releases, a pitch or two, coordination). Higher tiers buy senior thinking, strategy, media relations, and crisis/government work. Bigger budgets don't guarantee better people.AI's danger zone is mistaking speed for strategy. It writes well — often so well it sounds the same. Use it for research, organizing thinking, and efficiency, but never let it communicate on your behalf without human accountability and fact-checking. Time is no longer a luxury in comms. One post can become a reputational issue within minutes. If you don't shape your narrative, the market — or the internet — will do it for you.Reputation and trust are growth. They're the two things money can't buy, which is why a comms lead belongs at the table — not the last call when trouble hits.PR is a journey, not a transaction. A partner, not a vendor. Don't expect instant results; align on objectives and give it time. Hire for the journey: commitment for the long haul, resilience amid constant change, and an open mind willing to try again when something doesn't work. Connect with Julie & APRW🌐 Website: https://www.aprw.asia Connect with EP.IC📺 Subscribe to @epicpodcasting New episodes every season. This one is part of How to Build a Better Business.#PublicRelations #PR #PRStrategy #Branding #Reputation #Communications #Singapore #APRW #SmallBusiness #Startup #Marketing #BusinessGrowth #AIinPR #Founders #EPICPodcast #HowToBuildABetterBusiness