EXPERIENCE: The Podcast

BARE International

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Business

Discovering the path to experience excellence, one conversation at a time.

11/19/2020

The CX-Factor: NPS, Part 2 of 3

THE CX-FACTOR: BUILDING BRAND LOYALTY THROUGH CUSTOMER EXPERIENCE Defining NPS & Turning Passives into Promoters Part 2 of 3: Why the type of survey you use matters (Hint: you’ll need more than one!) Watch the full webinar here: https://youtu.be/o5iAMdPrfZc

11 min
11/03/2020

The CX-Factor: NPS, Part 1 of 3

THE CX-FACTOR: BUILDING BRAND LOYALTY THROUGH CUSTOMER EXPERIENCE Defining NPS & Turning Passives into Promoters Part 1 of 3: Translating the real meaning of NPS, and how it can help (and hurt!) your business insights. The full webinar is available to view here.

19 min

2 Episodes

Discovering the path to experience excellence, one conversation at a time.

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BARE International
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2K
Episodes

2
Rating

Clean
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© BARE International
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EXPERIENCE: The Podcast