6 episodes

Join ProfitWell's CEO Patrick Campbell as he breaks down the strategies
ProfitWell has used to recover $251,426,722 in failed payments. Reducing Credit Card Failures is an in-depth guide for understanding and tactically eliminating your credit card failure problem.

Reducing Credit Card Failures ProfitWell

    • Business
    • 5.0 • 1 Rating

Join ProfitWell's CEO Patrick Campbell as he breaks down the strategies
ProfitWell has used to recover $251,426,722 in failed payments. Reducing Credit Card Failures is an in-depth guide for understanding and tactically eliminating your credit card failure problem.

    Credit Card Failures: Introduction

    Credit Card Failures: Introduction

    An introduction to the largest, single bucket of churn: credit card failures. A problem that accounts for 20-40% of your churn.

    • 2 min
    Chapter One: Credit card failures... we have a problem

    Chapter One: Credit card failures... we have a problem

    To understand how to fix payment and credit card failures, you need to understand the extent to which these involuntary cancellations are a problem. This chapter reviews why credit cards fail, as well as data to see the extent of the problem in your business.

    • 8 min
    Chapter Two: How to recover failed credit and debit cards

    Chapter Two: How to recover failed credit and debit cards

    This chapter goes through the framework of how you should think about getting your recovery rate higher, and walks you through an end-to-end tactical list of how to recover payments.

    • 3 min
    Chapter Three: Tactically, a model for recovering credit and debit card failures

    Chapter Three: Tactically, a model for recovering credit and debit card failures

    This chapter discusses the tactics used from the start of the credit card failure process to the end, broken down into two major parts: A. Before the point of failure, and B. The grace period after the point of failure.

    • 4 min
    Chapter Four: At the point of failure and beyond

    Chapter Four: At the point of failure and beyond

    This chapter discusses the recommended grace period the customer should enter after the card fails, as well as what to with that window of time in terms of recovery.

    • 14 min
    Credit Card Failures: Conclusion

    Credit Card Failures: Conclusion

    The conclusion and recap of just how crucial credit card recovery is to the success of your business.

    • 1 min

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