emPower 15 with Timothy Sylvester

Timothy Sylvester
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  • Self-Improvement
  • Updated Weekly

Short sharp and hopefully insightful. This podcast is all about bringing out the best in your call centre staff to allow your staff to grow and inspire. Join me on this journey of discovery and untapped potential.

Episodes

  1. 11/21/2023

    The adventures of Yellow Rabbitt

    For Lily

    The adventures of Yellow Rabbitt

  2. 11/21/2023

    Yellow Rabbitt finds a home

    Just for you Lily

  3. 07/20/2023

    Farming : the challenges facing agriculture in an a changing environment

    What are the challenges and potential solutions for the farming industry as we all face an uncertain future

  4. 10/13/2021

    Questioning…. Is it science or intuition?

    In today’s session we talk about questions. What are effective questions and questioning techniques.

  5. 09/03/2021

    Customers and Advisors : a relationship of inconvenience

    In this episode we’re going to attempt to understand who you are speaking to. What do they want or need? How can I best meet those needs? Join on a quick dive into customer behaviour and expectations

  6. 08/31/2021

    Episode 2: Getting into the flow…

    Today we’re delving into having the conversation with our customer and how to integrate sales into our service experience. How do you approach the subject? What should you do? How do you deal with objections? I’ll do my best to give you some insightful information and pointers to help you overcome whatever may be holding you back. Join me on this journey of discovery and learning

    Episode 2: Getting into the flow…

  7. 08/31/2021

    Sales and Service: 2 sides of the same coin or polar opposites

    In this session we will briefly explore the relationship between sales and customer service and highlight the elements of a successful individual who is able to navigate both worlds

  • 7 Episodes

About

Short sharp and hopefully insightful. This podcast is all about bringing out the best in your call centre staff to allow your staff to grow and inspire. Join me on this journey of discovery and untapped potential.

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