Insightful Leaders

Kapiche
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Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.

Episodes

  1. 04/05/2022

    10. Deeply understand customer behavior drivers with Colin Shaw @ Beyond Philosophy

    Show notes: Guest: Colin Shaw Get in touch with Colin: LinkedIn, Website Colin's recommended reading: Alchemy: The Surprising Power of Ideas That Don't Make SenseHappy Employees Make Happy Customers: How Build Great Employee Engagement to Create a Great Customer ExperienceUnlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure SuccessBuilding Great Customer ExperiencesThe DNA of Customer Experience: How Emotions Drive ValueCustomer Experience: Future Trends and InsightsRevolutionize Your Customer Experience

  2. 04/05/2022

    9. Scaling CX at high growth tech companies with Guneet Singh @ AppFolio

    Show notes: Guest: Guneet Singh @ Appfolio Get in touch with Guneet: LinkedIn, Twitter Guneet's recommended read: Predictably Irrational: The Hidden Forces that Shape Our Decisions

  3. 04/04/2022

    8. How to measure Trust & Transparency for competitive advantage with Karen Wynn @ RACQ

    Show notes: Guest: Karen Wynn Get in touch with Karen: LinkedIn Karen's recommended reading: The Effortless Experience: Conquering the New Battleground for Customer LoyaltyExtreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits

  4. 04/04/2022

    7. Identifying your high ROI CX initiatives using Design Thinking with Rod Netterfield @ Griffith University

    Show notes: Guest: Rod Netterfield Get in touch with Rod: LinkedIn Adam's recommended read: Sprint: How to Solve Big Problems and Test New Ideas in Just Five DaysThe Power of Moments: Why Certain Experiences Have Extraordinary Impact

  5. 04/04/2022

    6. Strategies for helping your organization get closer to VoC with Sergio Rossini @ Schindler

    Show notes: Guest: Sergio Rossini Get in touch with Sergio: LinkedIn Sergio's recommended reading: 1-Click Download "PIG Strategy"​ (Simplified Edition)​The Ultimate Question 2.0 How Net Promoter Companies Thrive in a Customer-Driven World By Fred Reichheld and Rob Markey

  6. Season 1 Trailer

    Welcome to Insightful Leaders

    Insightful Leaders

  7. 03/22/2022

    5. High performance insights teams and a culture of curiosity with Adam Murphy @ Curioso

    Show notes: Guest: Adam Murphy, Founder - Curioso Get in touch with Adam: LinkedIn Adam's recommended read: Think Again: The Power of Knowing What You Don't Know

  8. 03/22/2022

    4. Centralized insights teams and why you need them with TS Balaji @ Cox Communications

    Show notes: Guest: TS Balaji, VP - Experience Design & Customer Experience @ Cox Get in touch with TS: LinkedIn TS's recommended read: The Next 100 Years: A Forecast for the 21st Century

  9. 03/22/2022

    3. The context behind your NPS is key to your CX success with Karen Mangia @ Salesforce

    Show notes: Guest: Karen Mangia, VP Customer & Market Insights @ Salesforce Get in touch with Karen: LinkedIn, Twitter, Website Karen's recommended read: Success with Less: Releasing Obligations and Discovering JoyWorking From Home: Making the New Normal Work for YouListen Up!: How to Tune In to Customers and Turn Down the NoiseOutside in: The Power of Putting Customers at the Center of Your BusinessLifescale: How to Live a More Creative, Productive, and Happy Life

  10. 03/22/2022

    2. Check your in-house data before answering business questions with David Gardner @ Talkdesk

    Show notes: Guest: David Gardner, VP - Research & Insights @ Talkdesk Get in touch with David: LinkedIn David's recommended read: The Five Dysfunctions of a Team: A Leadership Fable

  11. 03/22/2022

    1. Strategies for customer data centralization with Virginia Wheway @ Koala

    Show notes: Guest: Virginia Wheway, VP - Data & Analytics @ Koala Get in touch with Virginia: LinkedIn Virginia's recommended read: Bad Blood: Secrets and Lies in a Silicon Valley Startup

  • 1 Trailer
    10 Episodes

Trailer

About

Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.

Information

  • Creator
    Kapiche
  • Years Active
    2021 - 2022
  • Episodes
    11
  • Rating
    Clean
  • Copyright
    © 2022
  • Show Website
    Insightful Leaders