Become The Leader

Jody Holland & Meghan Slaughter

Become The Leader is all about finding your pathway to the skills needed to inspire others to follow. There is a whole new generation of leaders rising up, ready to lead and inspire greatness in their teams. Join us to learn what it means to truly become the leader others want to follow.

  1. 4d ago

    42-Serve, Solve, and Thrive

    Serve, Solve, and Thrive In this episode of Become the Leader, Jody Holland is joined by Mike Grigsby, Meghan Slaughter, and Maleah Berens to explore how customer service shapes business success. Through stories from hospitality, retail, banking, healthcare, and public safety, the group shows how small moments of care can build loyalty—and how dismissive experiences can drive customers away. Key takeaways Customers are more likely to return when they feel valued as people, not treated as transactions. Remembering names, preferences, and personal details can make service feel genuine rather than scripted. A poor interaction can affect how customers view an entire organization, not just one employee or department. Complaints are useful signals: listening without defensiveness can reveal problems in policies, processes, or delivery. Customer loyalty starts with leadership and workplace culture. Employees who feel respected are better positioned to serve customers well. Stellar service gives people a reason to talk about—and return to—a business. What you’ll hear Mike’s hotel story about personalized service that inspired him to leave a positive review. Meghan’s perspective on making customers feel welcome, including a framing-store story where a customer chose the more expensive option because of the care she received. Maleah’s example of a local restaurant remembering her regular order. Jody’s contrasting banking experiences—and how a small gesture helped turn a prospective customer into a loyal one. The group’s discussion of “United Breaks Guitars” and the cost of ignoring customer concerns. Mike’s story about how respect and communication helped de-escalate a tense situation. Practical advice for creating customer loyalty, including greeting people warmly, asking thoughtful questions, and treating feedback as an opportunity to improve.  Guest advice Meghan: Greet people warmly, see them as individuals, and take a moment to connect before moving into the transaction. Maleah: Ask more thoughtful questions that invite people to share something meaningful. Mike: Treat customers as people with their own hopes and challenges, and recognize that they chose to do business with you. Jody: Listen to feedback, examine the underlying issue, and start with leadership when improving customer service.

    42-Serve, Solve, and Thrive
  2. Oct 14

    41-How to Retain Top Performers

    How to Retain Top Performers Become the Leader Podcast Episode Summary Why do great employees stay, and what finally pushes them to leave? Jody Holland joins Mike Grigsby, Meghan Slaughter, and Maleah Berens to explore the experiences that shape employee loyalty. Through personal stories and practical leadership insights, they examine why autonomy, appreciation, clear expectations, meaningful work, and opportunities to grow matter so much to high performers. They also discuss the hidden costs of overloading dependable employees, tolerating poor performance, and adding unnecessary workplace friction. The central message: keeping your best people requires leaders who coach, recognize, and develop them—not simply manage their output. Key Points Give top performers autonomy and room to grow. Micromanagement and artificial limits can drive talented people away. Build a culture of appreciation. Specific recognition, strong relationships, and a sense of belonging make demanding work more rewarding. Set honest, clear expectations. When roles or responsibilities change without communication, frustration and disengagement can build gradually. Stop rewarding great work with everyone else's work. Unequal workloads, weak accountability, and lack of recognition can exhaust the people you most want to keep. Protect meaningful work. Employees want to contribute to a purpose that aligns with their values, not just collect a paycheck. Reduce bureaucracy and unnecessary technology friction. Added administrative demands can drain the energy and effectiveness of strong performers.  Pay attention to six psychological drivers discussed in the episode: certainty, autonomy, relationship, significance, growth, and purpose. Develop leaders who coach instead of control. The quality of day-to-day leadership shapes whether top performers thrive or start looking elsewhere. Quotable Moments "Your job as a leader is to show the compass, not a map." — Mike Grigsby "Lead with humility and spend time intentionally learning what people's work is and not just what you're paying them to do." — Maleah Berens "You want to try to make sure that they get to do their area of brilliance, not just everything you can throw at them." — Jody Holland "Lead with intention and respect because you have to earn your position just as much as they do." — Meghan Slaughter "If you ever believe that you're done learning the skills of leadership, you are going backwards." — Jody Holland The Takeaway Top performers don't simply want more work—they want meaningful work, trust, recognition, and a future worth staying for. The best retention strategy starts with leaders who keep growing themselves and create the conditions for others to do their best work. Explore leadership development resources at www.jodyholland.com.

    41-How to Retain Top Performers
  3. Oct 7

    40-The Quarterly Review

    EPISODE SUMMARY Most annual plans fall apart quietly. Goals get set in January, and by November the team says it "ran out of time." Jody Holland and Meghan Slaughter explain why that happens and how a disciplined quarterly review fixes it. They cover breaking annual goals into quarterly, monthly, weekly, and daily targets, putting facts before causes, scoring every quarter on two measures, and making progress visible so the whole team stays accountable. KEY TAKEAWAYS Break the year down. Know where you need to be at the end of each quarter, month, and week. Jody says that once he started tracking revenue by the week, he hit his annual targets almost every year. Busy is not the same as productive. Celebrate the outcomes you achieved, not how hard you worked. Look at the gain before the gap. Start each review with what you accomplished and learned. Then look honestly at what you missed. Facts first, then causes. Compare what you said you'd do with what you actually did, and leave blame out of it. Then check which assumptions turned out to be wrong. Score every quarter twice. First ask whether you got the results. Then ask whether you executed the way you said you would. Executed well but missed the results = your strategy needs to change. Got the results without executing = you got lucky, and you can't count on that again. Executed well and got the results = keep doing it. Change the behavior, not the label. Ask for specific, measurable changes, like "arrive 15 minutes earlier," not "fix your personality." Keep a scoreboard. A whiteboard, paper, or a tool like Monday.com all work. If you can't see the score, you can't change your strategy at halftime. Do your 20 Mile March. Make steady progress every day in good conditions and bad. That beats bursts of effort. Make your work visible. When the team shares daily actions and wins, nobody wants to let anyone else down. Leaders set the pace. QUOTABLE MOMENTS "We didn't run out of time. We just didn't have the right priorities." – Jody "Without something measurable, you don't know if you're actually going to be successful." – Meghan "Am I really committed to getting better results this next quarter? If the answer is no, then I like my excuses better." – Jody "Celebrating our wins together gives us a reason to not let each other down." – Jody RESOURCES MENTIONED - The 12 Week Year by Brian P. Moran- The Gap and The Gain by Dan Sullivan- Good to Great and Great by Choice by Jim Collins- Monday.com, Goodreads, and Fable- Previous episode: The Habits for Success CONNECT Enjoyed the episode? Share it with a friend and leave a rating. Do you have an idea for a future show? Send it through the contact form at jodyholland.com. Become The Leader You Would Follow.

    40-The Quarterly Review
  4. Sep 30

    39 - Habits of Success

    Habits of Success What if nearly half of what you do every day happens without you consciously thinking about it? In this episode of Become The Leader, Jody Holland, Mike Grigsby, and Meghan Slaughter explore how habits shape our success, leadership, energy, and personal growth. Rather than relying on motivation or willpower, successful people intentionally build routines and systems that move them toward their goals. Jody shares his personal Key Three—learn something, teach something, and create revenue—and explains how identifying a few repeatable behaviors can make progress far more automatic. Key Takeaways 1. Your habits eventually become part of who you are.The word *habit* is rooted in the idea of how you “hold yourself.” Repeated actions eventually become second nature and help shape identity. 2. Identify your Key Three. Ask yourself: *What three things, if I consistently did them every day, would make success significantly more likely? Jody’s business Key Three:- Learn something.- Teach something.- Create revenue. 3. Forget the 21-day rule.Habit formation varies significantly by individual and behavior. Research discussed in the episode suggests an average closer to 66 days rather than the commonly repeated 21-day claim. 4. Design your environment instead of depending on discipline. Willpower is difficult to sustain. Build routines, cues, environments, and systems that naturally lead you toward the behaviors you want. 5. Turn goals into daily behaviors.A goal tells you where you want to go. A habit determines whether you actually get there. Ask: What habit would make this goal almost automatic? Five Habits of Successful Leaders Create clarity each morning.Identify your top one to three priorities before allowing email, notifications, and other people’s priorities to take control of your day. Protect your energy.Sleep, movement, nutrition, and recovery aren't separate from leadership performance—they support it. Write your goals and connect them to habits.Don't simply identify what you want. Determine what you need to consistently do to achieve it. Reflect and prepare.Take time at the end of the day to evaluate what happened, learn from it, and prepare intentionally for tomorrow. Grow deliberately.Read. Learn. Attend training. Seek coaching. Participate in conversations that stretch your thinking. Growth rarely happens accidentally. Quotable Moments “ What are the three things that, if you did those things every day, your success would become automatic?” — Jody Holland “If I learn, teach, and bill for it, my success becomes automatic.” — Jody Holland “Doing something to grow every single day will set you up for success down the road.” — Meghan Slaughter “What habit makes the goal automatic?” — Jody Holland “The engine that drives your habit is your character.” — Mike Grigsby “Character is who you are when no one is watching. Habits are what happen when no one is applauding.” — Mike Grigsby “The public applause that's missing is actually substituted by fulfilling the promise you made to yourself.” — Mike Grigsby “Don't rely on willpower. Rely on habits and systems.” — Jody Holland The Leadership Challenge Take a few minutes and identify your own Key Three. What are three behaviors that, performed consistently, would dramatically improve your leadership, health, relationships, business, or personal success? Then stop waiting to feel motivated. Build those behaviors into your environment and your routine until success becomes less dependent on how you feel—and more dependent on the systems you have intentionally created. Become the leader you would follow.

    39 - Habits of Success
  5. Sep 16

    37 - How Personality Impacts Workplace Behavior

    How Personality Impacts Workplace Behavior Why do some people at work instantly click while others clash? In this episode of Become The Leader, Jody Holland, Mike Grigsby, and Meghan Slaughter explore how personality, temperament, and behavior shape workplace relationships, communication, leadership, and team performance. They discuss tools like DISC, PXT Select, Myers-Briggs, and the Enneagram, while emphasizing that assessments should create better questions and greater self-awareness, not labels or excuses. A central idea of the conversation is that we often do not dislike someone’s personality. We dislike the behaviors they express. The team also explores why great leaders learn to adapt their communication, recognize when people are stretching outside their natural strengths, and avoid using personality as an excuse for poor behavior. Key takeaways include: Personality and behavior are not the same thing. Self-awareness helps you become more adaptable. Assessments should create conversations, not labels. Different people require different communication approaches. Personality should never excuse destructive behavior. Curiosity is more productive than judgment. Leadership begins with learning to lead yourself. Mike summarizes the mindset with two powerful words: compassionate curiosity. The better you understand yourself, the better equipped you become to understand, communicate with, and lead others. Become the leader you would follow.

    37 - How Personality Impacts Workplace Behavior
  6. Sep 9

    36 - Finding Your Genius

    In this episode of Become the Leader, Jody Holland and Meghan Slaughter explore Patrick Lencioni’s Six Types of Working Genius and how understanding the way you naturally work can improve performance, teamwork, and job satisfaction. They break down the six geniuses—Wonder, Invention, Discernment, Galvanizing, Enablement, and Tenacity—and explain the difference between your areas of genius, competency, and frustration. Jody and Meghan also share their own Working Genius profiles and discuss how different strengths can either create conflict or become a powerful advantage when teams understand how each person contributes. Key Takeaways Your Working Genius represents the kinds of work that naturally give you energy. Competencies are things you can do well, but they may drain you over time. Frustrations are areas that can become exhausting when you are required to operate in them continuously. Strong teams do not need everyone to think alike—they need the right mix of strengths. Understanding Working Genius can help leaders diagnose conflict, burnout, communication issues, and team gaps. The six geniuses align with three stages of work: Ideation, Activation, and Implementation. Leaders can use Working Genius to structure meetings, assign responsibilities, coach employees, and build stronger teams. The goal is not to eliminate your frustrations. It is to spend more time working where you naturally create the greatest value. The episode also explores an important leadership question: Are people burning out because they are working too much or because they are spending too much time doing work that drains them? Understanding how you and your team naturally approach work can create a shared language for collaboration, reduce unnecessary friction, and help people spend more time doing the work they were built to do. Become the leader you would follow.

    36 - Finding Your Genius
  7. Sep 2

    35 - Leading Vision in Your Organization

    Episode 35 — Leading Vision in Your Organization Become The Leader Podcast Hosts: Jody Holland, Mike Grigsby, Meghan Slaughter, and Maleah Berens Episode Summary A vision should do more than hang on the wall. It should give people a future worth pursuing. In Episode 35 of the Become The Leader Podcast, Jody Holland, Mike Grigsby, Meghan Slaughter, and Maleah Berens explore what organizational vision really means, how it differs from mission, goals, and objectives, and why the strongest visions become something people genuinely want to be part of. Mike introduces a simple way to distinguish the major elements of organizational direction: Vision is the horizon. Mission is the vehicle and route. Goals are the waypoints. Objectives and KPIs are the instruments that tell you whether you are moving. The team then explores where powerful visions come from, why many are born out of problems leaders personally experienced, and why a vision ultimately has to become bigger than the founder. The conversation moves beyond simply having a vision and asks the more important leadership question: How do you lead a vision so effectively that other people begin to own it? Key Learning Points 1. Vision Is Not the Same as Mission, Goals, or Objectives Organizations often use these terms interchangeably, but they serve very different purposes. A vision describes the future you continually move toward. A mission describes how you intend to pursue that future. Goals establish meaningful milestones. Objectives and KPIs measure whether you are actually making progress. When these are confused, organizations can end up with tremendous activity but very little direction—or high levels of inspiration with very little accountability. 2. A Great Vision Must Be Inspiring Being “number one in the market” might be a legitimate business goal, but it rarely gives employees or customers something emotionally meaningful to rally around. A true vision answers larger questions: Why does this matter? What becomes possible if we succeed? People usually do not wake up inspired by KPIs, efficiency ratios, or quarterly targets. Those measures matter because they help the organization reach somewhere worth going. 3. Vision Often Begins With Something That Needs to Be Fixed Jody shares how his own leadership journey was shaped by repeatedly experiencing both exceptional and poor leadership. Eventually, the frustration created a conviction: Somebody needs to fix leadership. Many meaningful businesses, nonprofits, and movements begin in a similar way. Someone experiences a problem and decides: Nobody else should have to experience this. That pain creates a picture of a better future—and that picture can become the beginning of a compelling vision. 4. The Vision Has to Become Bigger Than the Founder A founder may originate a vision, but the organization cannot remain dependent on that individual forever. When the vision exists only inside one person's head, it requires that person to continually push it forward. A sustainable vision becomes something other people understand, influence, believe in, and ultimately take ownership of. The leader's responsibility is not merely to own the vision. It is to lead the vision. 5. Vision and Culture Are Two Sides of the Same Coin Vision describes where the organization is going. Culture determines how people behave while they are getting there. Culture shows up in: how decisions are made, how resources are allocated, what behaviors are rewarded, how people treat one another, and how the organization responds when things become difficult. A compelling destination without a healthy culture can make the journey miserable. Strong leaders build both. 6. Celebrate Progress Along the Way A powerful vision may never be completely “finished.” That creates an important leadership challenge: How do you keep people motivated while pursuing something that continually remains on the horizon? One answer is to intentionally celebrate progress. Recognizing small and large wins reminds people that movement is happening. The organization may not have arrived yet, but people should regularly be able to look backward and recognize how far they have come. 7. Use Storytelling to Help People See the Vision Stories help transform an abstract vision into something people can experience emotionally. Jody describes an effective way of thinking about organizational storytelling: There is the world as it is and the world as it should be. The vision describes the world as it should be. The problems, obstacles, and injustices keeping people from that future become the enemies worth fighting. The customer or person being served becomes the hero. The organization becomes the guide helping them reach that better future. 8. A Strong Vision Helps Organizations Adapt Organizations can become trapped when they define themselves according to what they currently do instead of the problem they ultimately solve. A railroad company that believes it is only in the railroad business can miss the evolution of transportation. A company that understands the deeper purpose behind its existence can adapt technologies, strategies, and methods while continuing to pursue the same vision. Vision creates direction without creating unnecessary rigidity. Jody's Framework for Creating a Powerful Vision Near the end of the episode, Jody introduces a simple framework leaders can use to articulate organizational vision. 1. What Better Future Will Exist Because We Succeeded? Paint a picture of the world as it should be. What becomes possible because your organization exists? 2. What Meaningful Cause Are We Pursuing? The vision must reach beyond revenue, growth, or organizational success. What is worth fighting for? Why does the work matter? 3. Who Do We Serve? Clearly identify the people whose lives, organizations, communities, or futures you intend to improve. 4. How Will They Be Transformed? What becomes different because they interacted with your organization? What pain disappears? What capability increases? What possibility becomes available? 5. Who Will We Become? Transformation happens on both sides. As your customers, employees, members, or community change, what kind of organization must you become in the process? The Vision Formula A simple starting point for articulating organizational vision is: We exist to create ____________________ so that ____________________ can experience ____________________, and together we become ____________________. This turns vision from a collection of corporate words into a meaningful statement about: the future you are creating,the people you serve,the transformation you create,and the organization you are becoming. Key Takeaways Vision should describe a future people genuinely want to pursue. Mission explains how you pursue the vision. Goals create milestones along the journey. Objectives and KPIs measure progress. Vision must eventually become bigger than its founder. Employees need the opportunity to understand, influence, and own the vision. Culture determines what the journey toward the vision feels like. Celebrating wins maintains momentum during a long pursuit. Storytelling helps people understand why the future matters. Great visions focus on transformation rather than organizational ego. The strongest organizations are simultaneously transforming the people they serve and becoming something greater themselves. Quotable Moments “Vision is the horizon.” — Mike Grigsby “If your vision does not inspire your people and inspire your customers to want to be part of it, it's probably not a vision. It's a goal or an objective.” — Jody Holland “Everybody deserves to work for a great boss and have a great workplace.” — Meghan Slaughter “Make the vision bigger than yourself.” — Mike Grigsby “We're talking about leading a vision, not owning the vision.” — Mike Grigsby “Vision and culture are two sides of the same coin.” — Mike Grigsby “The world as it should be is what we're chasing.” — Jody Holland “You can be good and still go to great.” — Meghan Slaughter “Be honest about who you are, be inspired by where you want to go, and build the kind of culture people don't want to get off the ride from.” — Jody Holland Reflection Questions for Leaders Is our current vision truly inspirational, or is it actually a financial goal disguised as a vision? Can our employees clearly explain where our organization is going? What problem or frustration originally inspired our organization to exist? What better future are we trying to create? Who ultimately benefits if we succeed? How should those people be different because we served them? Does our culture reinforce the future we say we are pursuing? Are we celebrating progress often enough for people to recognize momentum? Would our vision survive if the founder or CEO disappeared tomorrow? Who must we become as an organization in order to fulfill the vision? Closing Thought Great leadership is not simply getting people to accomplish today's work. It is helping people see a future they believe is worth building—and creating an environment where they can become something greater while building it. When vision becomes shared, culture becomes aligned, and people understand how their work contributes to something meaningful, an organization can become more than a workplace. It can become a movement.

    35 - Leading Vision in Your Organization
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Become The Leader is all about finding your pathway to the skills needed to inspire others to follow. There is a whole new generation of leaders rising up, ready to lead and inspire greatness in their teams. Join us to learn what it means to truly become the leader others want to follow.